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Business Profile

Dental Plans

Healthplex, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on june 22 2022 i filed an appeal to healthplex regarding the approval of two crowns for teeth 3 and 4. previous to this a dentist put two crowns on these teeth which should have not been placed due to an incomplete root canal (i did not know that at this point) he proceeded to put the crowns in. i had repeated issues with the crowns coming off and pain and inflamed gums in that area and bleeding while brushing. because the crowns kept coming off they decided to put a post in each tooth to secure them. i went to a different dentist after i changed my insurance plan and immediately after x rays and while i we having pain yet again said the root canal was never done properly and i have pain because there are still nerves in there and that the crowns never should have been placed and i needed retreatment of teeth 3 and 4. I did get the retreatment root canal and have been pain-free ever since. But I now need new crowns since the old one broke during retreatment and removal and the other one was unusable. the crowns initially covered by insurance are now not because i already used their coverage. it was their dentists fault that im in this situation and i should not have to pay out of pocket for new crowns. also this appeal was supposed to be resolved within 30 days and it is now august 5th 2022 with no answer in sight and supervisors have escalated it 3 times with no response or resolution. please help i just want my teeth fixed.

Healthplex, Inc. is NOT a BBB Accredited Business.

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