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            Business ProfileUtica Observer Dispatch

            Newspaper

            Contact Information

            221 Oriskany St E

            Utica, NY 13501-1201

            Visit Website
            Email this Business
            (315) 792-5000

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            221 Oriskany St E, Utica, NY 13501-1201
            Email this Business
            BBB File Opened:
            3/1/2011
            Business Management
            • Mr. Angel Rodriguez, Manager
            • Customer Service
            Contact Information

            Customer Contact

            • Customer Service
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/16/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On June 20, 2023 we paid the Observer Dispatch $207.96 for a one year subscription. Between that date and October 1, 2023 we did not receive the paper on numerous occasions (10x). It was late on several other days. We never received the paper after October 1, 2023. We (my wife and I) cancelled the subscription on October 6, 2023 and was told we would receive a refund of $148,59 in 7-10 days. After 8 calls between 10/26 and today (12/15/23) we still have not received our refund and with every call a different reason why we have not received it is given. Clearly the Observer Dispatch did not fulfill their obligation to deliver the paper to us. The total refund amount of $148.59 was a figure they arrived at - not us. The phone number we were told to contact and have done so 8 times is * *** ********. It is a facility in Texas. There is no local number to contact.
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            richard m

            05/26/2022

            In early May I renewed my subscription even though we've had home delivery problems. Over the past 3 weeks I've received 3 papers. I tried to contact the delivery extension but it's automated; you can't speak to anyone. I then called the cancellation extension and ended up talking with customer service in the Philippines. After 2 weeks of back and forth conversations I finally learned that my subscription had expired on May 12th. No one ever told me that and they also billed me May 2nd for continuing my subscription! The paper is horrible, and their support is even worse. Save your money and get the ***** ********.
            Read 2 More Customer Reviews

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            BBB of Upstate New York

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