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Find a Location

Atlantic Hyundai has 1 locations, listed below.

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    Business ProfileforAtlantic Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    74 complaints closed in last 3 years

    23 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/1992

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This is a car dealership. 

    Business Details

    Location of This Business
    193 Sunrise Highway Suite 205, West Islip, NY 11795-2015
    BBB File Opened:
    6/1/1992
    Years in Business:
    32
    Business Started:
    4/6/1992
    Business Incorporated:
    4/6/1992
    Accredited Since:
    12/8/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Genesis of the South Shore
    Business Management
    • Mr. William Murphy, Owner
    Additional Contact Information

    Fax Numbers

    • (631) 587-0027
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    74 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I brought my vehicle to be serviced with Atlantic Hyundai on 02/01/2024. I was charged almost $2,000 for breaks, rotors and an alignment. That should not cost anywhere near that amount. After I picked up the vehicle, I spoke with my father and we realized that was highway robbery. I truly feel as if I was taken complete advantage of. My father called to question the payment to which the service representative *** responded We already got the money and hung up the phone on him. We finally got on the phone with the service manager on 02/05/2024, ***, and a back and forth went on until *** presented a resolution of a $250.00 credit. At the time, my vehicle still needed cabin and engine filters.Another overpayment took place when I brought my car back in a second time on 02/08/2024 to have this done. I was not informed of what was being taken from the credit ahead of time and was later told after the work was completed that I had $70 remaining. All that was completed was changing the cabin and engine air filters. This does not cost $180.00 The most prominent and concerning part here is that ever since I picked up my vehicle the second time, my car has been off. Its been shaking and swaying. Considering all that has occurred, I had lost trust in Atlantic Hyundai service and I went to a longtime honest mechanic in Island Park who also purchases parts from Hyundai and is aware of cost of labor and parts. He confirmed I was severly overcharged and also showed me how the alignment was not done and that nothing was moved. This is a huge safety issue considering I paid for this service with Atlantic Hyundai and was under the impression that it was done. I have sent proof and documentation to Atlantic Hyundai outlining that the service that I paid for was not done. They are unresponsive and have done nothing to resolve this issue. They completely scammed me.
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Danielle C

    1 star

    08/01/2024

    I truly cant believe the experience I just had leasing a new vehicle. We leased a brand new Hyundai Tucson, and the next morning realized it had a defect in the window when we saw it in the sunlight. They immediately took the car back and said they would replace it and give us a loaner. Upon getting the loaner back service had fixed the window, but scratched up and damaged our whole driver door! They again took the car back. Delivered it back and then the mirror was damaged! At this point the manager ***************** was involved trying to make it right and credited us a monthly payment for our frustration. We went to pick it up again and they wouldnt provide us with a receipt of the work done to the car! The sales rep ******* told us its to protect the car fax in other words hide the damage they have done, when I expressed my frustration with the service department yet again and how we couldnt get our car again with *** he told us we were beating them up and that he isnt a mind reader and how is he supposed to know we wanted a receipt of the work? Are you serious ? After service mangled our car numerous times, why wouldnt we want verification of the work done? Is that not standard ? So he basically is frustrated because we keep having an issue with the car, meanwhile its his service team that made all these mistakes and he just wants us to go away! Im absolutely disgusted with this dealership and will never go here again. They brought in all new people to improve the reputation of this place and its gotten even worse if that was possible. To blame a customer who only wants the car they purchased is extremely disgraceful behavior!

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