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Business Profile

Plumber

Wilson Plumbing, Heating, Cooling & Electric, LLC.

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22 Customer Reviews

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  • Review from Sue Y

    5 stars

    11/07/2024

    I had routine checks done on my basement furnace and outside unit. **** *. did a fantastic job explaining everything and discovering some issues that required further cleaning and also further work to be done soon. He was thorough, professional, and provided options for me. I have used Wilson for plumbing issues, and will continue to call them in the future.
  • Review from Marva S

    1 star

    10/23/2024

    The business has a definite problem with co-ordination of service. I had an original appointment and 2 rescheduling that they did not show up for! As a result of wasting 3 1/2days of waiting for them I have severed all connections to this company! Be aware that their service appointment system is very chaotic and poorly handled!!!!
  • Review from Dan M

    5 stars

    06/20/2024

    I was totally impressed with the promptness, honesty, service and value that Wilson Plumbing, Heating, ***************************************** provided me. I was beginning to think that ALL the **** companies in my area don't really care about the customer or there concerns. They lie, overcharge and are disrespectful. Wilson Plumbing, Heating, ***************************************** BLOWS AWAY the competition! I will use them in the future for all my **** needs.
  • Review from Jacqulyn T

    1 star

    06/20/2024

    Requested an estimate for a small leak at a rental home. They returned 3 estimates ranging from ******* to ******* which included replacing toilets and full stack pipe. After review we felt they were attempting to scam us as it is a rental home. The leak was fixed that was the size of a top of a pin with sanding and a type of pipe fixation for the cost of *****. Wilson plumbing is nothing if not predatory and should be investigated.
  • Review from Brett H

    2 stars

    01/17/2024

    Used them twice recently. First time was to install a tankless water heater. Tech installed the clean out upside down. Called them back out and they did fix it. Second time was during a very cold stretch, my heating was barely keeping up. Tech arrived and I asked her to check the ducting because I could feel leaks, I saw one duct disconnected. She then quoted me a few thousand dollars for some dampers. Instead they sent their salesman to tell me that I needed to replace my 100% functional and working HVAC system with a NEW system for $14k!!!I got on a ladder, used duct tape and repaired my issue. No new HVAC system needed.So I paid their techs $89 to give me a ripoff quote and try to sell me their subscription services. I got literally nothing for my $89 and nothing got repaired. These guys will try to rip you off in a hot minute.
  • Review from Susan R

    2 stars

    01/08/2024

    Wilson Plumbing did NOT inform me I had to contact ********, and Wilson Plumbing has not addressed the slow drain issue.
  • Review from James P

    1 star

    11/24/2023

    I called Wilson and scheduled a service call concerning a slow running kitchen sink drain. I was told the service call to asses the situation would be around $95. I accepted and a drain tech arrived the morning of November (, 2023. Upon inspection the tech explained the charge to clear the drain would be an additional $250. Although I thought the charge was exorbitant I agreed. I explained to the tech that there was a cleanout in the basement for the drain where the problem had been found in the past. The tech stated that he always works from the top down. The tech began snaking the drain from below the kitchen sink. After two attempts to clear the drain the tech stated that the drain was still slow and very forcefully continued to snake the drain. Three total attempts. Finally the tech asked to see the cleanout in the basement and removed the cap/cover. When the water was then turned on in the sink a new hole in the pipe began leaking. I then found a bucket, put it under the leak and the tech and I saw water in the cleanout. The tech ten snaked out from the cleanout, poured some water from the bucket in the cleanout and stated the problem was fixed, the pipe was old and the repair was my responsibility and the cost to repair the pipe would be an additional $600 to $800. A plumber from Wilson came out the next day,quoted a price of $450. I thought this was exorbitant and declined. The kitchen sink and the laundry drain were both backing up by Nov 14. The same drain tech came out Nov 15, stated the 30 day warranty did not apply and I would be charges an additional $300 to clear the drain. I refused. Bottom line, I paid Wilson $186.75 for a broken pipe and a drain that still ran slow and a laundry drain that backed up because they did not adequately clear the line. Another company came out cleared the drains properly for $$187.20. They are now working well. Repair of the broken pipe is scheduled for a charge of $200. My total out of pocket $573.95. Terrible
  • Review from Laura S

    5 stars

    08/25/2023

    ** was very friendly and knowledgeable. I will definitely use Wilson plumbing again.
  • Review from Ted T

    1 star

    04/07/2023

    Our furnace stopped working and called Wilson whom we pay $30 per month for "Happy Home" program. They sent a tech that afternoon. Before entering house tech said "If you want me to wear a mask, you're going to have to give me one". Before inspecting the furnace he gave a sales pitch regarding an air purifier system.Upon inspecting the furnace he said "The furnace has a bad circuit board. Replacing the board will cost around $1,100. The furnace is old and is not likely to last much longer. He provided us with 4 estimates for replacement of the furnace with an option to also place the air conditioner. He said if we ordered a new furnace by the next day his service call would be credited toward the furnace. If we opted for the circuit board replacement, there would be another service fee, and if he had to pick up the part rather than waiting for it to be sent to their business, we would be charged for that.I complained to his supervisor, stating that he acted more interested in selling us expensive products than in fixing our furnace. She replied that this was atypical behavior for him and she would have a talk with him. That was the extent of her response to my complaint. I had her terminate our "Happy Home" agreement.A service company that motivates technicians to market expensive services is not acting in the best interest of customers. I am disappointed that their expensive "Happy Home" program provided only expensive estimates and no real service.
  • Review from Jenny W

    5 stars

    03/04/2023

    They did a great job on an emergency call. Very professional work.

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