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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
*** tried calling multiple times with no answer, left messages with no response, even sent a message on their ******** account and nothing in return. There is damage to some shingles that appear that there was an attempt to cover up also another shingle that looks like its deteriorating.
Business response
05/14/2024
***********************,
Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you have encountered in reaching us, and for any issues you're experiencing. Your satisfaction is extremely important to us, and we are eager to resolve this situation.
To better assist you, we kindly request that you provide us with photographs of the damaged shingles. These images will help us understand the extent of the issue and determine the best course of action to address your concerns effectively.
You can send the photographs to *********************************** Once we receive the images, we will promptly review the damage and get back to you with a resolution.
We are committed to ensuring that this matter is resolved to your satisfaction, and we appreciate your cooperation and understanding. Thank you for giving us the opportunity to address this issue, and we look forward to your response.
Respectfully,
***************************, Owner
Storm Kings LLC
Phone: ************
Email: *****************************************
Email: **********************************
"Open to thoughts, committed to solutions. Your perspective matters."
Initial Complaint
06/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
After Storm Kings replaced my roof myself and three of my neighbors ( all of which used Storm King) for roof replacements began to have water leaking through our ceilings. My insurance compnay came out and did an inspection. They deemed that the flashing around the chimney was improperly installed. Storm Kings refused to make any repairs or accept any responsibility. I have spent a thousands of dollars repairing the damage to my home. My neighbors had to do the same.Business response
06/16/2023
Dear ***** *********,
We apologize for any inconvenience that you may have experienced as a result of your roof replacement with our company. We take all customer complaints seriously and we strive to ensure that every job we do meets our high standards for quality and craftsmanship. However, we are disappointed to hear about your recent issues with water leaking through your ceilings, as well as those of your neighbors. While we appreciate you bringing this matter to our attention, and we take full responsibility for the services we provide, after reviewing the situation, we cannot accept liability, as the issue does not stem from the roofing installation provided by our company. We have determined through multiple inspections that the issue is stemming from your chimney cap and not the flashing. Unfortunately, Storm Kings does not perform HVAC related work. We have also verified this with the local building department upon final inspection of your roofing permit. We understand that this has caused you frustration and we have our team ready to offer assistance in any way we can. Please do not hesitate to contact us so we can help you with this matter. Thank you for your understanding.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.