Complaints

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I bought a vehicle from KDK Mitsubishi for $33,000.00 . The vehicle was advertised as “ the truck is still new , one owner , no accidents, condition is fantastic both cosmetically and mechanically “ after an 8 hour round trip for the vehicle , myself and 2 garages looked at the vehicle and determined it was in an accident and part of the frame was cut out of the vehicle deeming it uninspectable in ************ and unusable , unsafe for road use . After many calls the dealer agreed to return the vehicle but charged me $1000.00 for a restocking fee . When I explained that this was their fault for selling the vehicle that was not what they advertised they responded you should have looked it over . I would like my $1000.00 restocking fee back .

  Business response

  02/15/2023

  The vehicle was purchased "as is" with no additional warranties. Please see the attached buyers order and the federal trade commission's buyers guide, indicating that the vehicle was indeed sold as is with no warranty.  KDK offered different resolutions for the customer, including the replacement of a spare tire, crossmember, and the pick up and drop off of a loaner vehicle to drive in the meantime as the truck was being repaired. 
  
  
  After going back and forth with the customer's husband, KDK Mitsubishi made an exception at that time to buy back the vehicle. After coming to this conclusion, there was a $1000 restocking fee that was charged to the customer. This $1000 restocking fee includes the $300 lender fee to pay off the original loan, the hourly wage of $18.95 to send 2 drivers to make the 7 hour round trip commute with gas, ($500)  and an additional full detail to present the truck as retail ready ($200). 
  Although the truck has since been returned to KDK, the customer's husband continues to berate KDK Mitsubishi on all social media platforms. 
  
  
  At this time, KDK will be taking no further actions or returning any funds. 

  Customer response

  02/15/2023

   I am rejecting this response because:
  
  The dealer KDK mis represented the vehicle saying it was “still new “ “no accidents “ “ fantastic condition cosmetically and mechanically . Of course you could feel safe buying something that is still new and in the condition they represented for an “as is “ sale but the company KDK misrepresented the item . There is not a dealer that will sell a vehicle as still new with the frame being cut out . The company KDK put my life and my families life in danger driving this vehicle that they didn’t even inspect for road safety . Not to mention the legal problems I could have been in since it couldn’t pass a legal safety inspection in ************ where the company KDK knew I was from . The company KDK was negligent in the sell and falsely advertised the vehicle . I would urge the better business bureau to reach out to ******* *** auto finance and hear their thoughts on what KDK has done . ******* *** was the Lien holder on said vehicle that was not worth the said value of the vehicle . No I certainly would not want the vehicle fixed since value drops 30% after frame work takes place . This is a fact . This is why a r-title sells for less value and vehicles in accidents sell for less . I would like all responses forwarded to the **** attorney general also . This company has been getting away with these acts for too long 

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/10/2022 I visited KDK Mitsubishi in Brunswick interested in a used vehicle they had for sale on their lot. Test drove the car, was very interested in purchasing so we as we got down to the final numbers the sales man i was working with said that there is a warranty that is included on each vehicle they sell at the cost of $1995 that I would need to pay for. I said i was not interested in the warranty. Was told i had no choice. The main issue is that the suv was advertised on there website for $18,500 so I based my decision on $18,500 not $20,495. I did not know about a mandatory warranty I HAD to purchase and i dont recall seeing it on the website anywhere. I feel as though the dealer is using this to get people to the dealership then surprise at the end, seems like a bad, misleading practice to me

  Business response

  12/21/2022

  We do apologize for not being able to reach a mutual agreement on figures during your visit. We do proudly operate under compliant sales & marketing practices. Each Addendum on our vehicles is not mandatory, but optional. Our customers are welcomed to decline the addendum at any point during the sales process. The vehicle in question was sold later that day. 

  Customer response

  12/28/2022

   I am rejecting this response because:

   
  I have no reason to make a story up, this is exactly what happened to me at KDK. Maybe i was singled out  for some reason or another but I can see this is a dishonest dealership with dishonest work staff and will stay clear of all. Hopefully this gets posted publicly so others will be aware.
  

  
  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 Mitsubishi Outlander SE launch edition back in May or 2021. I recently took my vehicle in due to engine light being on and the vehicle barley driving as it should. I was informed that the light was on possibly due to code updates that needed to be done. Diagnostic test was ran and several codes came back. The guy stated he will turn off the light and reset codes to see if it works. The light went off and I asked if the engine will come back on. I was told that if it comes back on to bring it back in and he will provide a loaner car. About 30 to 45 minutes after leaving the dealership my engine light comes on and vehicle still driving rough as if it wants to cut off. I exited the freeway and called KDK spoke back to the service dept and told him it came back on. The guy said he will order the part and call once it was in. I informed him he just told me if it came back on to call and bring it back if the light came on. He stated he just gave away the loaner and the part should take 3-5 business days to come in. My appointment was 11/21/22 which is the same day he was going to order the part. I know it was around the holiday but we are now a week out and I have not heard from then. KDK is almost an hour away from me. This vehicle is not d Safe to drive and feels as if it wants to cut off which I made them aware prior to me taking the vehicle in. I have kids that ride in this vehicle. The guy never even gave me papers of the service he completed that day. KDK has dropped the ball from the beginning of this buying process and issues with this vehicle. There has been one guy in service that completed an few issues including my wireless charger that was amazing with good customer service. I don't recall his name and have not seen him after my first service where he provided me a loaner because he had to repair my front passenger side fender. This vehicle is unsafe and service dept (one guy) seems not to care.

  Business response

  12/21/2022

  We understand the frustration that would arise after purchasing a new vehicle and then running into servicing needs.  With that being said, as of today 12/21/22 Ms. ******' Outlander has been returned with the above mentioned repairs completed. 

• Initial Complaint

  10/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2011 Buick Enclave from KDK Mitsubishi on 10/16/2021 for $16,000 in cash. I purchased the extended warranty. I drove the car until January 11, 2022 when car started jerking and a lot of lights started coming on in the car. Check Engine, Service Airbag, Service Stabiltrak, Service Traction control. It was within the 90 days of purchase/3000 mile warranty. They had my car for 9 weeks. First they were fixing the engine and then they replaced the engine. I have taken the car back several times because of issues with the engine. I have a detailed documentation of everything as well as every phone conversation recorded. I was told there was a 2 year warranty on the engine but could not get John to give me the paperwork for it. I also requested the VIN number for the engine so I could research where it came from. Last I spoke with the owner, **** ***** and he said he would give me a call back and I never heard back from him again. The engine light still flashes intermittently and as of today the check engine light has stayed on. I lost my job because to the many times I had to take the car into Mitsubishi because of the problems with it and even though they did give a loaner car, that loaner car was taken back every couple days because they sold it. I paid $16,000 cash for a car that is more unreliable than the 2008 Ford Taurus I was replacing! I am a single mother barley making ends meet and I thought I was purchasing a reliable car that would last me for the next 10 years. It didn’t even last me three months! I was lied to throughout the entire 5 months, my car was scratched up the 2 and a half months it sat in the parking lot buried in snow and scraped by plows or shovels. I went through 2 different service managers who were subsequently fired. I am totally dissatisfied with KDK Mitsubishi and the way everything was handled. I’m now left with a $16,000 unreliable vehicle that I am scared to drive because I’m not sure when and where it will break down.

  Customer response

  10/18/2022

  [BBB Transcription via Email]

  ******** <**********************>
  10:50 AM (20 minutes ago)
  to me
  
  Re: Complaint ID ********
  KDK Mitsubishi
  
  Attached is another document in regards to the above complain with KDK Mitsubishi. It is the code the vehicle is showing which is a powertran issue and I was told that it this shouldn’t be happening if the engine was assembled correctly. 
  
   Thank you
  ******** **** 
  

  
  

  Business response

  11/09/2022

  KDK Mitsubishi cannot accept the return of the vehicle. Although Ms. **** did not purchase a warranty (see pages 1 and 2 of the attached document.), KDK Mitsubishi replaced the engine and conducted several other repairs to the Buick Enclave free of charge to Ms. ****. We understand Ms. ****'s frustration on the length of time it took, however with supply chain shortages we did our best to have the free repair done as quickly as possible. See pages 2 and 3 of the attached document for work done at the expense of the dealer). While the repair was being completed, we gave Ms. **** loaner vehicles free of charge so she could have reliable transportation. Typically, when a vehicle is purchased "As Is - No Warranty" all maintenance and repair is at the expense of the owner. Moving forward, Ms. **** will have to be responsible for any additional repairs or maintenance the vehicle needs.

  Customer response

  11/10/2022

   I am rejecting this response because: 
  

  I dispute response from KDK Mitsubishi. It is claimed vehicle was purchased “as is”, that I did not purchase a warranty (attaching a piece of paper that was on the vehicle stating “as is”).  This is false. I was offered and did in fact purchase the extended power train warranty on the vehicle. I am in possession of the January 11, 2022 phone recording, from the then service manager ***** *****, acknowledging the 90 day 3,000 mile warranty with rental car coverage that I purchased. KDK damaged my vehicle while it was there and failed to repair it correctly. I had to return 5 times after the engine was replaced! The check engine light is flashing and has been flashing since they replaced it.

  
  

  I was told by KDK’s new service manager, **** ******* there was a 2 year warranty on the engine via phone, and asked him to have the paperwork for the warranty ready when I picked up the vehicle. When I picked up the vehicle he stated it was covered under warranty for 1 year. I have many times asked for paperwork for the repairs they did and was given one excuse after another. I requested the VIN number to the engine they were putting in and was told they did not have that information. 

  
  

  Through the trail of recordings and documentation I can prove I was lied to throughout the entire process. The vehicle was not fixed or repaired properly, as is also documented, as well as all the mistakes that were made by KDK in their work.  

  
  

  Verbal contracts are also legally binding in ****. I would like this rectified 

  
  

  
  

  
  

  
  

  Customer response

  11/10/2022

  [BBB Transcription via Email]

  ********
  2:21 PM (19 minutes ago)
  to me
  
  Good afternoon,
  I submitted my response and dispute to KDKs response online but I do need to add some information to it I just received.
  
  KDK claims my car was purchased “as is” and they did the work on my vehicle “free of charge” and at the “expense of the dealer”. I did upload the document that I purchased the extended warranty, but. . . .
  
  I just concluded a (recorded) phone conversation with **** at **** (the company that the extended power train warranty was purchased with) and KDK did in fact SUBMIT A CLAIM for the repairs on my 2013 Buick Enclave and RECEIVED PAYMENT for those repairs in April.  Obviously KDKs response was false and maliciously claimed that the car was sold as is.  It is a blatant lie claiming they completed the work at the expense of the dealer and provided a loaner vehicle at their expense. 
  
  KDK distinctively and knowingly submitted the claim paperwork with **** as well as received payment for the work done.
  
  Again, I ask for a quick resolve as I am preparing to correspond with two local news stations with their troubleshooter investigators.  I’m sure KDK would prefer not to have this all publicly aired as I know the amount of documentation and evidence I have regarding this entire fiasco will negatively affect their reputation and business. 
  
  If you can please forward this new information on to KDK or let me know if I need to upload it online, I would appreciate it.  I look forward to a response and resolution.
  
  Thank you
  ******** ****
  

  Customer response

  11/11/2022

  [BBB Transcription via Email]

  
  ********
  Thu, Nov 10, 6:50 PM (12 hours ago)
  to me
  
  *********
  
  I truly appreciate your time and help with this dispute. 
  
  Attached is another document to add with the dispute. It is validation of the warranty that I paid for when purchasing the vehicle and the vehicle breaking down was within the 3 month/3,000 mile warranty and was fully covered and payment was issued to KDK for the incurred costs and labor.
  
  I am working on getting the claim and payment information from **** that was issued to KDK for the repairs of my Buick Enclave. Again, proving their response blatantly false as they claimed it was “as is” and they bore the expense of repair at no cost to me. Yes it was at not cost to me, but KDK did receive payment through the extended warranty that I purchased. 
  
  There was also rental car coverage payable thru **** as well.  I went through five “loaner” cars in that 9 week period.  I would be called and at a moments notice was expected to drop everything to return the car back to them immediately.
  
  This entire experience was a massive disaster and caused a huge expense to me. I am asking for a resolution with the vehicle.  If not accepting the return of the vehicle as an option then the cost to repair the vehicle properly as was covered by the warranty. The car was finished in March and I had to keep returning the vehicle through April because it was not fixed right and then no one would return calls to resolve this.
  
  I can contact an attorney regarding arbitration, which will be my next step if there is no resolve. If I need to go that route I will then also look at pursuing the reimbursement of past and future lost wages as was caused by all of this.
  
  I do not believe their excuse of “supply chain shortage” for the reason of having the vehicle for 9 weeks.  The vehicle sat in their parking lot for over 2 weeks untouched before the tear down of the engine was done to have the inspector from **** come for the warranty coverage (I also have daily pictures of the car in KDKs parking lot buried in snow, with icicles hanging for over 2 weeks). This is not caused by “supply chain shortage”. They first spent time rebuilding the engine and after all the time and labor the vehicle was reassembled and it was unsuccessfully repaired. It was then determined they needed to replace the engine which was then done but it still has not been fixed. If there is a warranty on the engine as stated by **** *******, they have not justification in stating that I am responsible for any additional repairs or maintenance the vehicle needs. 
  
  The engine KDK replaced has a 1 year warranty as well as was stated by **** *******, the service manager at KDK. I am very perplexed as to why KDK isn’t accepting responsibility in this. 
  
  
  Thank you,
  ******** ****
  

  
  

  Customer response

  11/11/2022

  [BBB Trancription via Email]

  
  
  ********
  Attachments
  1:02 PM (0 minutes ago)
  to me
  
  Re Complaint ID ********
  
  ********,
  I have received a response from **** regarding the payment that was sent to KDK for my warranty service. I have forwarded the email directly to you, please see below for attachments. 
  
   KDK received $6,234.75 for warranty service performed on my vehicle.
  
  It seems there is some deception or fraud here. 
  
  ******** ****
  
  P.S. I will be sending another email with the invoice I was given from **** ******* in April when I insisted that I would not leave the shop until I was given paperwork as to what was done on my car. 
  
  There are discrepancies between the 3 invoices the one I received directly from **** in April, the invoice KDK sent directly to the BBB, and the one that **** sent to me that was received from KDK)
  
  Hopefully the next email will be the last, as I did not think KDK was going to claim they performed the work out of their own pockets. 
  
  ******** 
  See below……
  
  
  Sent from ***** **** for iPhone
  
  Begin forwarded message:
  
  On Friday, November 11, 2022, 11:13 AM, ***** ***** <***************> wrote:
  
  ******** ****
  
   
  
  Contract #  ***********
  
  2013 Buick Enclave
  
   
  
  Here are copies of your service contract & an invoice from KDK  
  
  The amount paid by **** was $6,234.75
  
   
  
  No other information or documents will be provided
  
   
  
  Any questions, please call  ************
  
   
  
   
  
  
  
   
  
  Visit **** on ********
  
  Visit **** Website
  
   
  
   
  
  ***** *****
  
  Senior Claim Adjuster
  
   
  
  ******** **** ********* ***
  
  **** *** **** ********* ******** ** **********
  
  Phone:  ************
  
  Fax:       ************
  
  Email:   ***************
  
   
  
   
  
   
  
  From: ******** <**********************>
  Sent: Thursday, November 10, 2022 8:23 PM
  To: **** Processing <*******************>
  Subject: Re: Copy of Contract
  
   
  
  Re Contract ***********
  
  2013 Buick Enclave
  
  VIN last 6 digits: ******
  
   
  
  Thank you very much for the information provided and quick response!
  
   
  
  How do I get a copy of the claim that was submitted in January for repairs on my vehicle? 
  
   
  
  Also I need a copy of the authorization to complete the work that was done on my 2013 Buick Enclave. 
  
   
  
  And lastly, I am in need of proof of payment for what was paid out to KDK Mitsubishi to repair my vehicle under the warranty. I understand payment was issued in April.
  
   
  
  Thank you again!
  
  ******** **** 
  
  
  Sent from ***** **** for ******
  On Thursday, November 10, 2022, 5:11 PM, **** Processing <*******************> wrote:
  
  Good afternoon,
  
  Attached is the contract as requested.
  
  Thank you,
  
   
  
  ******* *******
  Processing Specialist
  
   
  
  ******** **** ********* *** ********
  
  **** *** ***
  
  ********* ******** *** **********
  Phone: ************
  
  Email:  *******************
  Web:  ********
  
   
  
  From: ******** <**********************>
  Sent: Thursday, November 10, 2022 4:00 PM
  To: **** Processing <*******************>
  Subject: Re: Copy of Contract
  
   
  
  I apologize. I’m just looking over what was attached and it states theft protection warranty? For term of 6 months?
  
   
  
  I had paid for an extended power train warranty. It was a 3 month 3,000 mile warranty. It expired in January 16th. I need a copy of that. 
  
   
  
  Thank you! I appreciate the help!
  
  ******** **** 
  
  
  Sent from ***** **** for ******
  
  On Thursday, November 10, 2022, 2:18 PM, **** Processing <*******************> wrote:
  
  Good afternoon,
  
  Attached is a copy of your contract as requested.
  
  Thank you,
  
   
  
  ******* *******
  Processing Specialist
  
   
  
  ******** **** ********* *** ********
  
  **** *** ***
  
  ********* ******** *** ********** ****** ************
  
  Email:  *******************
  Web:  ********
  
   
  
  This communication and any attachments thereto, is intended only for use by addressees named herein and may contain legally privileged or confidential information. If you are not the intended recipient of this communication, you are hereby notified that any dissemination, distribution or copying of this communication, and any attachments thereto, is strictly prohibited. If you have received this communication in error, please immediately notify me by telephone and permanently delete the original and any copy of this communication and any printout thereof.
  
  This communication and any attachments thereto, is intended only for use by addressees named herein and may contain legally privileged or confidential information. If you are not the intended recipient of this communication, you are hereby notified that any dissemination, distribution or copying of this communication, and any attachments thereto, is strictly prohibited. If you have received this communication in error, please immediately notify me by telephone and permanently delete the original and any copy of this communication and any printout thereof.
  
  This communication and any attachments thereto, is intended only for use by addressees named herein and may contain legally privileged or confidential information. If you are not the intended recipient of this communication, you are hereby notified that any dissemination, distribution or copying of this communication, and any attachments thereto, is strictly prohibited. If you have received this communication in error, please immediately notify me by telephone and permanently delete the original and any copy of this communication and any printout thereof.
   
   

  Business response

  11/23/2022

  Attached are supporting documents in defense to the discrepancies above. These documents include the Purchase Order for the vehicle,  *** Buyer's Guide & RO with Engine purchase. 

  Please note at the time of purchase over a year ago, the vehicle was sold "as-is" no warranty.  We understand the frustration of having an engine replaced in a vehicle that was recently purchased. The engine for the 2013 Buick Enclave was replaced, at no charge to the customer. 

  Customer response

  11/23/2022

   I am rejecting this response because:
  
  

  It’s been a year over purchase?  I had my car for just shy of 3 months when it broke down. KDK had my car for almost 3 more months and then I had to keep returning it into May when I tried to return it for a SIXTH time and was told the second service manager was fired. Clearly the issue covered under warranty was not fixed having to return the car 6 more times, the first time not even having left the the lot and and to turn back around immediately! I continued to try and get my vehicle fixed correctly but no one would return a phone call.  

  
  

  It has been fixed at no charge to me because I purchased an extended warranty when I bought the car. Payment was issued and received for the repair work done. Only problem is KDK never fixed the power train issues!

  
  

  They first rebuilt the engine and when that did not work, they replaced the engine, and now that that did not fix the problem, they will no longer rectify it?

  
  

  I am disputing the work that was performed under warranty on my Enclave. By putting in a new engine does not mean it fixed the problems, clearly it didn’t. What about the warranty itself that I was told was on the engine itself?

  
  

  The work that was done UNDER WARRANTY DID NOT FIX THE POWERTRAIN ISSUE! KDK blatantly lied in their first response stating that it was repaired at the dealer expense!

  
  

  KDK received payment of over $6,000 to fix my car under warranty, which they failed to do! They actually did more damage to the car! And now when you purchase a car at KDK it comes with a “limitless time, limitless miles” powertrain promise” 100% parts and labor? That’s a real slap in the face!

  
  

  Also another thing that needs to be looked into, why on my paperwork for the $799 warranty that I purchased and was told was for a 3 month power train warranty, it states limited warranty is provided at no cost to the vehicle purchaser? Yet on paperwork I just received from **** there is a “Theft protect Limited Warranty” for a cost of $799. Seems there’s some deceptive practicing going on. What actually was the $799 that I paid for if the 3 month/3,000 mile power train warranty was offered at no cost to me?

  
  

  I’d like to request mediation/arbitration with this being that KDK outright lied throughput the entire process of repairing the vehicle as well as not being truthful in their responses to the BBB. This wrong on so many levels. I am embarrassed to be associated with the ***** name! 

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2022 outlander from KDK in January. I was told I had to purchase the paint and fabric protection. I purchased it since that’s what I was told I had to do in order to buy the car. My sales rep who is no longer there, told me I had to come back to have it applied because the detail department is not in on Saturdays.Right after we left, I realized He did not take the plates off of my trade in. He told me he would set them aside for me. The next time i reached out to Kdk, I was told that he no longer worked there and that they had no idea where my plates were. I was very upset but the general manager ** told me he would pay for my new plates. I sent him the receipt and followed up multiple times after not receiving the $100 they owed me. I also could never get ahold of anybody to have the protection put on. I live 45 mins away so it wasn’t easy to just pop in there. In June, I finally talked to somebody else at the dealership that sent the check right out. At this point, I had traded the outlander in for another vehicle at another dealership. I bought a warranty and gap also that I told the finance department that I needed to cancel. They sent me forms, I signed them and sent them back. I told them I needed refunded for the protection too because they never applied it to the car. I was ignored after that. In July I walked into the dealership to find out that they never turned in my cancelation forms. They told me they would have the check for gap and warranty in a few days. They did but they told me they were not refunding my $795 for the protection even though they made it impossible to get applied. After talking to the general manager he told me he was not giving me a dollar back. it states in their contract that I was not required to purchase this protection in the beginning. They forged my signature on the cancellation forms and altered the cancel date and miles. I have reached out to the owner **** multiple times with not response.

  Business response

  10/04/2022

  The business provided a copy of the limited warranty.  "This Warranty is non-cancellable" is highlighted.

  Business response

  10/04/2022

  KDK is unable to issue a cancellation of the Advanced Total Protection Warranty for Ms. ******'s 2022 Outlander. Per the General Provision outlined in the contract, the warranty is non-cancellable. Ms. ****** has received a refund for the other service contract products that are cancellable. Attached is a copy of the contract that is non-cancellable, the provision regarding the non-cancellable clause is highlighted in yellow.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. I purchased a 2016 Dodge Challenger Hellcat from KDK Mitsubishi. I signed out the end of July, and the car was shipped and delivered on August 2nd. I worked with RJ El*** and Steve T***. They told me that the title and history was clean, and that there were no problems with the vehicle. I paid full market price for this Hellcat. I was expecting to get a clean car. A few days after driving I had a check engine light come on. I took it to *** *** *********** in Plymouth, MN and they found it to be a flange in the exhaust, not a big deal so we got that taken care of. My friend was asking about the car and long story short I told him it has a "clean" CarFax (which it does) but he suggested checking AutoCheck as well. I hadn't heard of that before but checked it anyway and sure enough it had reported structural damage / frame damage back in Febuary/March by an auto auction. This is extremely disconcerting, and they made no mention of it at any point of the buying process. I would like to return the car, I am not interested in driving something that could be unsafe, or at the very least damage that I didn’t know about. Had I, I would have never bought the car. I tried to reach out to multiple managers and the people I worked with there, but to no avail. They are dodging me and not responding to my messages of concern. I even called Mitsubishi Motors Corporate, & they said that because it wasn’t a “Mitsubishi” brand there was nothing they could do. They suggested I reach out to you guys so here I am, just looking for help. I have attached the AutoCheck report where it shows the frame/structural damage, as well as the text chain between the employees at their Dealership, acknowledging that they knew about the frame damage and even had it inspected before shipping it to me. Whereas they are acting like they didn’t know about the previous damage and that it checked out as being safe, but that isn't sufficient for me. Thank you very much for all of your help in advance!

  Customer response

  10/03/2022

  [BBB Transcription via Ohio AG complaint]

  Bough the car being told that everything was clean, no issues, etc. but later come to find out from AutoCheck that the vehicle had frame / structural damage a few months before I bought the car. When I asked them about it they said it was just a scratch on the frame and nothing to worry about. This was NEVER disclosed to me when buying the car, otherwise I never would have. I have tried to reach out to everyone at the dealership as well as the Better Business Bureau, but can't get any response or help

  Business response

  10/04/2022

  KDK Mitsubishi cannot accept the request for returning the vehicle. For multiple reasons, AutoCheck is not a valid platform to report the status of a vehicle. Autocheck often has discrepancies and KDK does not use it as a trusted source. KDK Mitsubishi relies on the trusted company, Carfax to provide accurate information on all our vehicles. Carfax accurately reports a vehicle's history and damage reports. The Dodge Challenger that My. ******* purchased has no accident or damage reported to the Carfax. Attached is a copy of the Carfax on Mr. *******'s vehicle. 

  Customer response

  11/10/2022

   I am rejecting this response because:
  
  AutoCheck is powered by Experian and is a very trusted and accredited company. It is literally what they use on CarGurus, the website that you had the car posted on. Not only that but I have the text chain where the employee Steve at KDK acknowledges that it was inspected and found to have a "scrape on the frame rail", indicative of the AutoCheck report showing frame damage. I hope to come to a resolution here, otherwise the Ohio Attorney General will have to be the next step. 

• Initial Complaint

  07/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I place a order for a part on 7/1/22 call and email them on 7/6/22 they said the part will ship out in one or two days, it now 7/14/22 no part has ship with tracking number. ORDER #**** - Placed 07/01/2022 Hello ***********************,Thank you for your purchase! We will start processing your order shortly and will notify you with any updates. You can monitor the status of your order here.Part NumberPart NamePriceQuantityTotal 7400A205Drip Molding$20.691$20.69 Subtotal: $20.69 Estimated Shipping to ***** via Standard Shipping: $20.23 Total: $40.92

  Business response

  08/12/2022

  The business informed BBB that the order was shipped out on 7/20/22 and delivered on Friday, 7/22/22.  The matter should not be resolved.

  Customer response

  08/12/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/21/2022 I purchased a 2014 Dodge Grand Caravan from KDK. I am a 68 year old woman, and wanted a van to do some traveling. The first person ***** greeted me, then passed me off to another salesman. He had the van brought up for me to see. Another salesman then brought me a key fob and said take it for a ride. He sent me alone the area around the dealership is approximately 35-45 mph. I drove a bit and came back. I noted to **** that the van was really dirty inside, a clip for the stowaway seat was missing and he assured me it would be detailed and the part ordered I had a lot of questions about the van, but I kept being transferred to another sales person. I was then sent to ***** in finance. He proceeded to tell me that the contract is in the computer and how great it was that I didn't have to go through paperwork. He handed me an electronic signature device and said sign here . He said I was signing that I am buying the van and trading my Toyota and the prices. I said okay, I bought the van for 12000 and 5500$ trade-in. He didn't say anything to correct me and moved on to the next page. At no time was I given the opportunity to view the contract. Eventually we finished, with him saying sign you name, sign with initials. He then printed the contract and placed it in a manila envelope. At that point **** came in and handed me 1 key fob. I said where's the other one. Only have one he said. He said they were closing now, and I said is the van done being detailed He said no, we can't do that it's too late. As I drove home the van started shaking on the turnpike at 65-70 mph. I called immediately and he said bring it in tomorrow. When I got home my brother looked under the hood. Subway wrappers and napkins all through the engine. I went back, they said my tires needed balanced. Raccoon's lived in the van they said. I left and I actually need struts and shocks. I looked at contract, sold me a 2000$ warranty & 100$ one and never mentioned them. They won't call me.

  Business response

  07/15/2022

  *** ****** has called and spoke with multiple people at the dealership including the General Manager, the Sales Manager, the Finance Manager, and a Sales Associate. We have received conflicting information from her upon each conversation. KDK Is willing to refund the purchase of the warranty if *** ***** so chooses. We have nothing listed on the "We-Owe" document that we owe to *** ******. If she would like a refund of her warranty she can call in to the dealership and speak with the finance department.

  Customer response

  07/20/2022

   I am rejecting this response because:I just had another horrible interaction with this company. I called to see if the refund for the warranty had been received by my loan company as ***** ****** said he would do during our phone conversation and he had not. He insulted me on the call, accused me of lying and said he had never talked to me about cancelling the warranty.
  
  

  Business response

  08/10/2022

  The business informed BBB that its files show that the service warranty was cancelled shortly after the vehicle was purchased.  The service fee was returned to the ****** ******* to be applied to the loan.  Warranty returns are not sent back to consumers.

  The consumer bought the vehicle As-Is.  Without a warranty in place (given the consumer requested it to be cancelled), she is responsible for the cost of servicing her vehicle.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought some auto items from this place on April 20th they charged my card immediately never got the items very bad at communicating with me after purchase feel like I got scammed finally left them a nasty voicemail last saturday got an email saying I would get my money back a week later and still nothing thus place is very untrustworthy! *****

  Business response

  06/13/2022

  The parts are ordered via 3rd party, not directly through KDK Mitsubishi. We have been experiencing payment processing issues with the 3rd party. The system is now showing the status of this refund as processed.

  Customer response

  06/14/2022

   I am rejecting this response because:
  They tried refunding my money on my debit card but my debit card had expired I offered to give them my new debit card for reprocessing my payment but they never accepted it very bad communication on there part ! They basically stole my money Im really mad very bad place to deal with!    ***** 
  
  

  Business response

  07/01/2022

  The business informed BBB that the consumer is welcome to call the Service Manager, ****, directly at ************.  He will be happy to update the consumer's card information so that she can get her refund.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a Mitsubishi Galant grill for are sons car,they had the Vehicle Vin number, they went to put it on the car when they opened the box it came in it was the wrong grill,the guy told my grandson to send it back they didn't give him a return label ,we went to send it back we had to have a return label,I called them back and they said it was non returnable item, this is a brand new grill,,they sent the wrong grill, if it was the right one we wouldn't have to send it back,We would like to have are sons money returned this is a$240.00 dollar grill and they are trying to stick us with it, why should we have to pay for there mistake

  Business response

  06/13/2022

  The refund is processed through ****************, that is where the part were ordered from. **************** has been having hiccups with their payment system. We checked on the refund and as of today it has been processed by ****************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩