ComplaintsforContainer One

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2-40hcwwt to be delivered - day of delivery driver got stuck and pulled container across driveway . He said he would not deliver other container - I tried to call sales - - ***** would not call me back n directed me to logistics via text - ******* from logistics text me and demanded me to resolve the issue of the delivery driver being stuck . I had no one in logistics or sales give me any information on what will occur on delivery of the other container .I called container one general number ask to speak with general manager and he was not available but the owner was available so I rcvd his number. The owner was accommodating and respectful at first - he said that the driver would not deliver the other container - I told him I wanted it on my grass on front of property and he can assess the ground to ensure he doesnt get stuck . Container one ***** the owner said that the delivery driver was an independent contractor and my contract was with truck driver even though I didnt hire him container one did. The driver came out to deliver the other container I told him to put it on the grass by the other container - I was on a business call. And looked out my rear view mirror and the truck driver was taking pictures of container he asked me to sign delivery slip I refused because he put container in the street - I told him thats not where I said to put it I said grassy part on my property . He ran to his truck and put the truck in reverse and burned his tires As he drive backward down the street to main road . I called owner of container one he said that its not his responsibility to male the truck driver to come back - I am demanding an ****** as I had to rent a ************** 325 to move other container from public street to my property thank you

  

  Business response

  06/26/2024

  Yes driver did get stuck on the first delivery at your transgression of as where you wanted them to try to deliver, it was to wet and soft. but tried anyways and got stuck for 9 hours while you left him on the property alone to go to party and could not be reached by anyone at our company or drivers. Our terms say' During the delivery process, the customer is able to request a specific location to drop the container. If a delivery truck gets stuck during the delivery of customers **********************/order, the customer is fully responsible for getting the delivery truck out or towed."  and we didn't charge you the fees to get him unstuck on the first delivery so that was a plus for you. 
  
  Deliver of the 2nd container customer said we could drop it in front of the other unit which put the container in the road a little. When driver got there she asked him to try again to put where she wanted and driver told her no he would get stuck again and we already arranged where he could put it. She also upset that he will not move an R.V for her which i snot what we are their to do we deliver containers. Customer refused to sign the inspection sheet and was yelling at driver that she has no way to move the containers. She told us she was going to get a crane to place the units after delivery.
  
  It is unfortunate you set up deliveries with soft ground on site that wasn't suited for truck and trailers to traverse. We are happy you have your containers and moved where they need to be.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My VFW ordered and 40' Container from Container One, this exerp is taken from their site.(Our ************ Tight (WWT) shipping containers are used and will have rust, minor dents and previous repairs. All prices include delivery to the zip code you specified. Price includes our industry-leading 5-year structural guarantee in addition to our 1-year no-leak guarantee).We made a claim to Container One, they proceeded to send us too a warranty ***** there is nothing mentioned that if there is a problem that we would get a video and a self sticking patch, of which doesn't fix leaking welds on the structure.

  

  Business response

  05/20/2024

  Yes we do offer a warranty 5-year structural guarantee in addition to our 1-year no-leak guarantee which we will continue to honor. For a small pinhole that opens up yes we do send a great patch kit that is super easy and fast to put on. This is a better solution to Sealant or Welding as it will last longer. Please see our term and conditions you agreed to when purchasing the container, that states we send a patch for small hole, "CONTAINER ONE WILL SEND ISO (INTERNATIONAL SHIPPING ORGANIZATION)  APPROVED PERMANENT PATCHES IN CASE OF A HOLE." Please if you have any further claims to reach out to our warranty department and we will assist you. 

   

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a "Wind and Watertight" used shipping container from Container One. A few days after the delivery there was a light rainstorm, and it was discovered that there is a significant hole in the roof of the container with a substantial leak. This was obviously a long-standing issue, as the floor of the container beneath the leak has been replaced. When I contacted Container One about the issue, they offered to send a sticker patch along with minimal instructions ( a three minute tutorial video and a 6 step application process that included steps such as "remove the patch from the packaging"), and for me to apply it myself. The guarantee of Container One States:"CONTAINER ONE WILL REPAIR OR CAUSE TO BE REPAIRED ANY EQUIPMENT WITHIN THIS GUARANTEE PERIOD THAT DOES NOT MEET THE CONDITIONS ABOVE. THIS GUARANTEE DOES NOT GUARANTEE THE COSMETIC APPEARANCE OF CONTAINERS. CONTAINER ONE WILL SEND ISO (INTERNATIONAL SHIPPING ORGANIZATION) APPROVED PERMANENT PATCHES IN CASE OF A HOLE. PURCHASER IS AWARE THAT ALL CONTAINERS ARE USED CONTAINERS AND ALL USED CONTAINERS WILL HAVE SURFACE RUST, DENTS, AND SCRATCHES, DUE TO NORMAL WEAR AND TEAR DUE TO USE IN THE INTERNATIONAL SHIPPING ENVIRONMENT."Note it stated that it will "Repair or cause to be repaired" and "and " will send ISO approved permeant patch". No where does it state that the customer will be responsible to enact the repairs personally.The container was defective on arrival and container one refuses to "Repair or cause to be repaired" the shipping container I purchased, insisting that I am capable of performing the repair personally. I am not comfortable attaching the patch in a way the will ensure a correct and long term repair and request the Container One send a qualified individual with the proper tools and training to enact the repair on my container.

  

  Business response

  04/08/2024

  This is a duplicate of review 31999.  We have already addressed this issue within our claims department for a small hole that opened up after delivery. Our Warranty claims that we would send a ISO patch which we have done. They are very easy to apply, with the very simple steps and video that was sent.  We will still continue to stand behind the one year warranty so let our ***************** know if you have any more claims or issues and we can continue to assist you. 

  Customer response

  04/10/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  This is not a duplicate of the review; this is a complaint following your refusal to address the issue brought up in the review. You have not addressed this complaint and have not satisfactorily addressed the review.  I have tried working with you through e-mail,.  Your advertisement said you send me a watertight container, not that you would send me a leaky container with materials and instructions on how to repair it.  You have assured me that you are "confidant in my capability" to repair the leak with the patch provided, ignored my reasonable request that you provide someone to perform the repair, and shipped an adhesive patch to me with instructions on how to apply it.

  I find this solution unacceptable. I paid thousands of dollars for a used but fully functional container; you provided a container with a significant leak and have not assumed any responsibility to "repair or cause to be repaired" as your guarantee states.  You have refused my reasonable request to send an individual out to perform the repair and have refused to pay for me to hire an individual to perform the repair.  These are both completely reasonable requests as I specifically ordered a "Wind and Watertight (WWT)" container.  You are responsible for ensuring your product is what you advertised, I could have bought a used/damaged container for half the price I paid for this wind and watertight container.

  Regards,
  
  *******************************
  
  
  

  
  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Container One are sloppy in business and shipping.They made a mistake of ordering the wrong size shipping container and when I caught it and straightened out THERE mistake and paid the difference. Then they broke there trailer delivering it, it took 4 hours to deliver from start to finish. Can't believe it was checked twice before I got it and NO ONE caught it was a smaller size then what I ordered.INCOMPETENT!!!!I'm looking for a portion or all of my money back and they can come pick up there mistake. I'm out of pocket for time and materials for there mistakes and they gave me a $53 refund for the difference in size. I want more back or they can come get it back. I'm so frustrated and I don't know if this was deliberate or accidental. I know I'm the loser here and I need compensated or refunded completely!! Just covering the difference is not enough. Bait and switch !!

  

  Business response

  04/02/2024

  *****,

  The order was originally placed for  40STCW then switch to a 40HCCW, which was corrected on 2/21. On 3/21 after a month of fighting bad weather and ground conditions when loading at yard a mistake was made and our driver didn't catch the mistake of a foot shorter container being loaded.  That was in no way intended to happen and in no way was a bait an switch. We already talked about this on 3/29, You agreed to keep the 40 standard height container and get the refund of the difference which we already did do this for you so we did compensate for the mix up. Thought that this was the dealt with on 3/29 when we talked you would keep that 40ST container and that you would order more when ground is good and dry.
  
  As far as delivery taking way to long yes we agree with that. Location you wanted it on your property was way to wet and you even said to me on 3/29 you probably should've told us wait  until  ground conditions got better. This should've been told to us before we sent a driver all the way out to your property and not set a delivery up with bad ground conditions. I know you want it fast and we want to get it to you quickly but ground condition is key with large delivery like this or issue like this occur.  Driver even broke his trailer axel sliding down a hill on your property as ground conditions where not good. Driver did have to replace an entire axel because of this. I am just happy you where able to get container unloaded and truck pulled out and not incur a tow bill for stuck truck or a trucking charge for not being able to deliver due to bad ground conditions that you said where good. 
  
  We are more then happy to work with you in the future and get you more containers when your ground is good enough to drive on and not get our trucks stuck or damage equipment on bad ground. 
  

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 20, 2024 purchased via online qty 1 40' container. Vendor stated they do not hold inventory and would send the order to the "yard" to see when one can be delivered. Stated deliver for next day, then called back stating in 1 week, 1 week later contacted ****** who stated it would be delayed, cancelled order. ****** claims to have refunded all but $350 for a "restocking fee" when I explained they hold no stock, they changed the conversation to cancellation fee. Refused to refund my monies.

  

  Business response

  04/04/2024

  ******,

  Our normal lead time is roughly 10 business days as an average timeframe you canceled your order within the 10 days period window when we already had a unit ready at the yard to start setting up delivery to you. So yes due to cost incurred to us and you canceling your order early there is a cancelation fee as our terms and conditions states. You could've not have canceled and had a container delivered to you.  

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *********************************
  
  
  
  

  

  Business response

  04/08/2024

  Our normal lead time is roughly 10 business days not the next day, as an average timeframe you canceled your order within the 10 days period window when we already had a unit ready at the yard to start setting up delivery to you. So yes due to cost incurred to us and you canceling your order early there is a cancelation fee as our terms and conditions states. You could've not have canceled and had a container delivered to you.  Our terms and conditions states: "If a order is canceled the customer is subject to cancellation fee's  of $350.00 plus $150 per container restocking fee per container when applicable, Credit Card charges plus any other direct expense if applicable. " We changed you cancelation fee and did not charge an additional $150 restocking fees for the unit. You saying we charged an addition $150 restocking fee is not a correct statement.
  
  If you wish to buy from us again we can credit you back the cancelation fees.
  
  
  

  Customer response

  04/10/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear .

  they refused to respond horrible company 
  
  Regards,
  
  *********************************
  
  
  

  
  

  

  Business response

  04/11/2024

  Container One has submitted a response and/or proposal to resolve this complaint. The details are as follows: BBB left this out on the last message for some reason: 'Our normal lead time is roughly 10 business days not the next day, as an average timeframe, you canceled your order within the 10 days period window when we already had a unit ready at the yard to start setting up delivery to you. So yes due to cost incurred to us and you canceling your order early there is a cancelation fee as our terms and conditions states. You could've not have canceled and had a container delivered to you.  Our terms and conditions states: "If a order is canceled the customer is subject to cancellation fee's  of $350.00 plus $150 per container restocking fee per container when applicable, Credit Card charges plus any other direct expense if applicable. " We changed you cancelation fee and did not charge an additional $150 restocking fees for the unit. You saying we charged an addition $150 restocking fee is not a correct statement.
  
  If you wish to buy from us again we can credit you back the cancelation fees.
  
  
  
  
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/21/2024 I had a "Cargo Worthy" shipping container being delivered to my residence. Prior to unloading, I noticed that it had 2 (major) parallel indentations in the roof where it had obviously been crushed in by a high-capacity forklift. These indentations measured approximately 5' in length 3'' in depth, resulting in a significant reduction of interior clearance. I called the vendor, Container One, to report this issue an and obtain an alternate container with only "Minor dents" as advertised in writing on their website. The representative refused to send out a replacement and instead offered suggestions of how I might go about making repairs to the container in order to bring it up to the advertised condition. The representative also explained that the container could be refused for a refund minus a $950 restocking fee. Being that the items to be stored would not clear the crushed portion of the container, I had no choice but to refuse the container and purchase from another supplier.

  

  Business response

  04/01/2024

  *******,
  Our description says they can have dents, rust, and previous repairs. Nothing you turned this container away for was against CW certification. Looks like a normal industry used Cargo Worthy container to us. Because you turned it away for no viable reason yes there are cancelation and trucking fees involved (listed in our Terms and conditions you agreed to when purchasing).  If you do order with us again we can credit the cancelation fees but not originally truck costs.

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *************************
  
  
  
  

  

  Business response

  04/04/2024

  Container One has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  We still stand behind our decision the dents you have been stating are bad are not at all and are common dents this probably happened just from other container being stacked during shipments. The dents didn't comprise the container strength or hurt any frame just indented the top roof corrugation in 2 spots. The dent still rest higher then the door frame itself not interfering with with loading or unloading the container. They are used for international shipping for years gathers dents rust, and patches. This unit will still pass as cargo worthy just as our Description says. You opted to return it with fees.  
  
  
  

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Jan 2 2024 I purchased 2 containers I was told that they will deliver with in 2 weeks then they didn't had a driver I call many time and they didn't had a driver then it was raining they said they can't deliver I was working 8 hrs away from home I drive home literally 3 times for them to deliver and never happend then when they said they had a driver it was wet at my place I told them it rain, darla Clark is the one that help me she was very nice she talk to her boss saying that if they Don deliver them by mon March the 4 she will refunded it my money then she call me and said that they will deliver Tuesday, I was ok so Tuesday I call them and was informed that they are sending me my money back, then I call darla she text me saying that she was not allowed to talk to me no more, that she was out of that I have this texts so they keep 350.00 of my money I don't agree whit that because I lost money driving home from work to waiting for containers RAIN was Not the number 1 factor for them not delivering my containers it was the driver

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 20 foot shipping container on 02/21/2024 for the amount of $2,778. I was told the container would take approximately 3 weeks before delivery. On 03/04/2024, I requested to cancel the order because I arrived at my new residence and learned it was not possible for the container to fit, nor was it possible for the delivery truck to access the property. I received a pending refund of $2,428 and was told I would not be fully refunded due to a $350 cancelation fee. I never signed a contract or made an implication that I agreed to a cancelation fee. On 03/06/2024, the $2,428 refund was canceled from my card, so I have now paid the full price of $2,778 for a product I will never receive. No one from the accounting department has returned my calls.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They had containers on sale and I ordered a 40. However after discussing it more with my husband it was decided a 20 would be better. I let the rep know and was told it would get changed. I got a call from their shipping department and was told the container would be delivered sometime the following week and someone would call prior. So we ordered gravel for the pad and had to take down fence and put temporary fencing. 2weeks went buy and I finally called and was told the truck was broke down. Also told the order was not changed to the 20. Found out after this that the sale was now over and they wouldnt honor the sale price. During this time because of the temporary fencing our dogs got out twice. So when another week went by I emailed canceling the order. I was contacted that very day about delivering. The sale price was still not honored. They did issue me a refund but Id was less the ****** cancellation fee. Because our decision to cancel was due to them not honoring the sale price and the length of time we waited for delivery resulting in our dogs getting out and causing several frustrating weeks I feel the cancellation fee should be waived.

  

  Business response

  12/15/2023

  *****,
  We are sorry for any inconvenience you had with the changing of container size after order placement, and a truck breaking down delaying some deliveries in your area. The change in size was correctly addressed and initiated on 11/2, Container One then started getting your order ready again with the new size of container. We  reached out to you on 11/9 to get you set up for delivery once we had an opening in the driver schedule, You wanted to cancel the order. We could've set up delivery the next day on 11/10, but you insisted on continuing to cancel your order. We do have cancellation fees involved when canceling an order we have ready and waiting to deliver. Which is in our terms and conditions. However if you did order again with us we can credit this Cancellation fee back to you and we also currently have a Holiday sale going on that *** interest you and save some money.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  4/21/23 l talked to the finance dept.(I think his name was *********************)he said looking at your notes and because of my medical problems that he would waive the fee (restocking fee).On 5/1/23 I called him back, he said he didn't remember the conversation.

  

  Business response

  05/15/2023

  *****,
  We do have cancelation fees involved when canceling an order we have ready and waiting to deliver. Unfortunately no one at our office has a name of ********************* and our accounting department didn't agree to waiving fees. Looks like you needed specialized equipment to make this deliver do to a lot of winding turns and we had the equipment ready and waiting for your confirmation and you decided to cancel the order. On the plus side looks like you you where only charged 1 cancelation instead of 2, so one fee was already waived for you. If you are looking to get containers in the future be sure to reach out to ** and we will be able to credit you back the fee.

  Customer response

  05/18/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *******************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩