Business ProfileforBidFTA

I made the following purchases on "Good Condition" and every one of them had issues and NOT useable or were missing.Umbrella Stand - Item had kitty litter in the box ******* *** Pro 8 Qt - There was a different manufactured item in the box ****** ******** XL not an "******* ***". Unit does not work, missing several parts and has major signs of years of use. Not sure how this was labeled in ************************************************************ Chair -Missing the main component ******* ****** *** **** Vacuum and Mop Combo -Missing all together I wasn't able to open the boxes at time of pick up, as the store was getting ready to close. I was careful to purchase these items in "Good Condition" so I could avoid these issues. I contacted customer support, and they advised there is there is nothing they can do for me.

Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. Being familiar with these terms is very important as to how the items condition is assessed. We always recommend doing a little homework online for larger and expensive purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. All of these terms are posted in every auction and must be agreed to in order to place a bid. ******************** did not inspect the item before leaving the location. She apparently opened them at home and then emailed in that the items were not in Good Condition. Because the items were not inspected at the location, there is no way to prove what condition they were in before they left the warehouse. That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund. We also recommend arriving with enough time to find, pull, check out and inspect your items before closing.We are an auction company that deals in returns. Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we stress to bidders that they need to inspect their items.