Complaints

• Initial Complaint

  02/17/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a CitySac lovesac from the website in January. It was marketed as good condition and a CitySac with a cover. However, when i got home and opened the item i realized it was a city pillow with a different Sac cover - 2 mislabeled products. I requested an exchange and support told me they cannot honor it and i needed to “inspect the item before leaving”. This item was in a vacuum sealed bag so it was impossible to inspect in store and then transport home in my car. This company is marketing false products and selling them for a larger profit due to their mislabeling. The companies terms and conditions state a product can be returned if mislabeled, although they refuse. If they do not resolve this issue i will have to file a dispute with my credit card for fraudulent marketing and i did not receive the product i ordered.

  Business response

  02/18/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  

  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Mr & Ms. ****** did not inspect the item before leaving the location. They apparently opened it over a month after they got it home and emailed to request a refund because it’s not the same item listed.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, Mr and Ms ****** would have been assisted with their item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  The item was listed with a description that read “CitySac cover color varies”
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist the ******’ with a refund for their item. 
  

  
  

  Customer response

  02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I appreciate your response, but I must respectfully disagree with your position. The statement in your refund policy regarding inspecting items before leaving the building is not adequately communicated to customers, especially when it comes to bulkier or sealed items, such as the one I purchased.
  I understand that the auction terms encourage inspection; however, the practical nature of inspecting certain products—such as those that are bulky or vacuum-sealed—presents an unreasonable burden. I was unable to fully inspect the item in question due to its packaging, and I took the product in good faith based on the description provided. The listing indicated that it was a citysac, however i received a pillowSac which is a very different product.
  Furthermore, your policy, which places the responsibility entirely on the buyer to inspect the item in person before leaving, creates an unfair situation and does not seem to comply with consumer protection laws. It is unreasonable to expect buyers to fully verify all product details under such restrictive conditions, especially when the product is sealed and its exact condition can only be confirmed once opened.
  I feel that the product was misrepresented in its listing, and I believe that your current refund policy does not adequately protect consumers in cases where an item is misidentified or misrepresented. While I understand the need for clear terms, the burden of these requirements should not fall entirely on the buyer, particularly when the packaging itself limits the ability to conduct a proper inspection.
  I hope you reconsider the stance on this matter. Otherwise i will need to dispute this with my credit card company as i did not receive the product i paid for.
  
  
  
  Regards,
  
  *** ******
  

• Initial Complaint

  02/13/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bid on auction for a mirror listed in good condition only to find out the mirror was completely shattered! False advertising and won’t refund money!

  Business response

  02/14/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ****** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that the item was damaged.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Without that, there is no way to prove what condition the item was in prior to it leaving the warehouse.  Did damage occur after it left the warehouse?  Had it been inspected, ** ****** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.
  
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist *** ****** with a refund for her item.  
  

  
  

  Customer response

  02/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  This is their generic response to every email. Please see attached..they are in violation of providing false information knowingly having inspected the shattered mirror and listing it in good condition. I will pursue in smalls claim court.

  
  
  
  
  Regards,
  
  ***** ******
  

  Business response

  02/19/2025

  *** ****** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that the item was damaged.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Without that, there is no way to prove what condition the item was in prior to it leaving the warehouse.  Did damage occur after it left the warehouse?  Had it been inspected, ** ****** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.

  Customer response

  02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  They knowingly sold a faulty item that was unable to be inspected at check out . There are no tools available to open sealed package. See you in small claims court!

  
  
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  02/12/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an ***** ****** that was listed as brand new. When I went to pick it up, the box was taped shut and not factory sealed. I looked at the pencil and attempted to try it however it was not charged. I took it home only to realize that the tip had been replaced with a third party tip making it counterfeit and that it would not charge. I am immediately reached out to bid FTA within hours who repeatedly provided their policy that you need to inspect it before you leave and it’s too bad that you didn’t realize you were duped at the warehouse. I did inspect it, but there was no way for me to know that it was counterfeit and broken without additional time to investigate. I took their word for it that the item I was purchasing was brand new, which it was not. Bid FTA subscribers to deceptive practices that have been repeated by them over and over based on the **** Attorney General and the other post here at the Better Business Bureau respectfully, I request my money back.

  Business response

  02/14/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ******** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that the item was not working.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Without that, there is no way to prove what condition the item was in prior to it leaving the warehouse.  Is it the same item?  Did damage occur after it left?  Had it been inspected, ** ******** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.
  I understand *** ********** argument will be that it was not charged or couldn’t be charged in order to test it.  There are electrical outlets available to charge/partially charge items to test.    
  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist *** ******** with a refund for her item.  
  

  
  

  Customer response

  02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Bid FTA continuously replies with their predatory and fraudulent cookie cutter business policies. I doubt they even read the complaints against them. The BBB has no authority to resolve complaints against them and Bid FTA knows it. I have reached out to the attorney general who also has many complaints filed against BidFTA and I encourage others to do the same! The ******** Auction Bureau will be alerted next. Interested in organizing defrauded consumers who want to collaborate in a class action suit to pursue all possible avenues to receive an acceptable remedy that also send Bid FTA a message. 
  
  
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  02/06/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to the Bidfta location at 10am January 14th the first day of pickup. I found the item and presented it to attendant for checkout. I told him I wanted to inspect it before leaving due to the packaging had been opened, I walked over to inspection table to find item non functional with scratches and chipped paint clearly not "Brand New". I called the attendant over and showed him the condition. He agreed and asked me if I wanted a refund. I asked him if he could discount the item. He said he couldn't and would have to ask his manager to offer a discount or if not refund. I left the item with him and my phone number so he could call me with a discount (company policy since it have been a member). I got no call or refund. When I inquired about the item they said I forfeited the item because I had left. The attendant should have notified me of this at the point where he took ownership of my item. He knew I was leaving. The policy has always been you have to notify them there is an issue before leaving with the item.

  Business response

  02/07/2025

  The item was submitted for a full refund.  The customer should see it in 3-5 business days.

  The warehouses do not typically discount items.  If there is an issue with an item, typically a full refund is submitted.  You'll always want to wait at the warehouse until any issue is resolved. 

• Initial Complaint

  02/04/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 12/31/2024, I went to the ******* **** ******** ** location to pickup several items I purchased. I was able to locate all but 1 item while there. I reported the missing items to 2 separate associates, the 1st employee who started checking me out and the subsequent employee I had to speak to regarding a refund on other items that were mislabeled. The missing item process is lengthy and requires the company to search for your items for 4 business days after the final pickup date. The final pickup date was 1/3/2025, so they had until 1/9/25 to find the item or refund me. On 12/31/2024 at 11:47am I received the initial email confirming the missing item in question and waited for an update. After a couple of weeks I still had not received any notification that the item had been found, and no refund was initiated either, so on 1/14/2025 I contacted the company to attempt to resolve the situation. The response I received was a generic response on their missing items procedures and no offer of assistance. So, I waited a few more days but still no update. So on 1/20/2025, I got tired of waiting and decided to contact my credit card company to initiate a dispute on the transaction due to product not received (which can take 90 days). A week later, on 1/27/2025, I contacted BidFTA again, who advised they were initiating the refund and then minutes later emailed back stating the item was actually "Found" and "Picked Up" on 12/31/2024 at 11:47am (the EXACT same time I received my email confirming my item was missing). Then on 1/28/2025 I received notice from my credit card company that they finalized the dispute in my favor and credited my account accordingly. I thought all was well, until I attempted to log into my BidFTA account to review my Receipts and got a notification that my account was suspended. When I contacted the company, they advised they deactiviated my account due to me filing the dispute. They retaliated against me, the consumer, for filing a valid dispute.

  Business response

  02/06/2025

  Filing a chargeback is something taken very seriously by this company. It is not to be used as a way to circumvent the refund policy or to hurry a refund along.   
  It utilizes a significant amount of time and money for our fraud team to investigate and respond to the dispute.  It also creates a bad mark against the company along with fines.  Typically, once a credit card dispute has been filed, the bidder’s number is deactivated and they are no longer welcome to participate in this company's auctions. 
  It is much, much easier to simply email into the Support team with any issues you may have rather than go right to a dispute.
  

  *** ***** purchased her item from one of the 3rd party franchise locations.  In looking at the email notification history for her account, I am seeing where the "Missing item" email was sent, but the "Found item" email was not.  This was most likely because the item was marked found the same time the missing item email went out.

  Because of the confusion surrounding this entire issue, *** ******* account has been reinstated.  
  
  

  
  

  Customer response

  02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  02/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  While I understand that this company purchases pallets and resells them, they also label the items very incorrectly. When they do this, it's very misleading to the consumer. This then leads the consumer to believe that they are getting something "brand new" when in reality, the "brand new" item was actually returned to ****** after it had been used, dirty gross and then sent from ****** and resold and labeled as "brand new". When the consumer buys this they then realize that this is wrong and try to get their money back only to be told "no refunds, no taking items back nothing" and their account deactivated when they go through their bank to fight the charges. This company is wrong in their practices, their labeling, their whole set up. And if they think they can treat customers like crap and get away with it then that is wrong as well. Between the chair that didn't have the parts that I had to throw away, the clock I had to throw away, the gross, oily bookcase and numerous other things that were labeled incorrectly because the company hires individuals who just do not care.

  Business response

  02/25/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
   *** ****** apparently did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that the items were incomplete and dirty.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, *** ****** would have been assisted with her items.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  *** ****** also filed a credit card dispute for the items she picked up.   When a credit card dispute is filed against the company where we are not at fault, the account is deactivated.  From the sounds of her complaint, I am unsure why *** ****** is complaining about having her account turned off.  I would assume since we use deceptive tactics to sell items, she would no longer wish to do business with us.
  
  We are unable to assist *** ****** with a refund for her item.  
  

  
  

• Initial Complaint

  01/28/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bid on and won a 48 inch workbench listed in “as is” condition. When i went to pick it up the actual item was a small table no more than 12x12. I spoke to two different employees before leaving the store and was told there was nothing they could do. I would expect there to be damage or missing parts because of the way it was listed but this item was not remotely listed correctly. This was a case of false advertising. I reached out to their customer support and got nowhere. I have since deleted my account. If you have a 18 inch long box how could it be a 48 inch workbench!!

  Business response

  02/06/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  

  *** ***** bid on and won an item with a description of “As-Is”.  
  

  As-Is items are defined as this in our auctions:
  

  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description. 
  We will not be able to assist *** ***** with a refund for his item.
  

  
  

• Initial Complaint

  01/25/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/30/2024, I purchased a reclining chair for $140.99 on the BIDFTA ****** ****** ***** website. Upon arrival to pick up the chair, only the base of the chair was available. I talked to the employee at the checkout line and she said that is the only piece available and that she could not give me a refund due to being sold as is. I reasoned with her that it should have said there was only box 1 of 2 on the website description during the bidding period. I asked for her name and she refused to give it to me and she had no name badge. I asked for a manager and she said there was no manager available. I would not have purchased this if I had known it was only half of the chair. The advertisement description should have said that it was only box 1 of 2 or an incomplete set. I would have never made the purchase had I known this. There was no picture of the box other than the top view. At least if there was a picture of the side of the box, I could have read that it was only box 1 of 2. This is a deceptive practice as BIDFTA can just put out incomplete sets of items without disclosing how many boxes it takes to make a complete set. These practices need to be investigated due to consumer fraud and misleading the **** citizens. As is means all parts of the chair are included, but there may be some damaged parts. Auction listing ****************

  Business response

  01/28/2025

  
  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  

  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  

  *** ******* item was listed in “As-Is” condition.  
  

  As-Is items are defined as this in our auctions:
  

  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
  

  
  

  Customer response

  01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I would not have bought this if I had realized it was only half a chair. Who in their right mind would buy only half a chair? The advertisement description should have stated that it was only box 1 of 2, or an incomplete set. I would not have made the transaction if I had known this. There was no photo of the box except for the top view. At the very least, if there had been a picture of the box's side, I could have seen that it was only box 1 of 2. You should be ashamed of yourself for taking advantage of **** citizens. So basically, you can put out a box of foam peanuts and claim there is a product in it, and then sell me a box full of peanuts with no product in it, and get away with it because of the AS IS policy? This is called fraud.
  
  
  
  Regards,
  
  **** *****
  

  Business response

  02/07/2025

  *** ******* item was listed in “As-Is” condition.  
  
  As-Is items are defined as this in our auctions:
  
  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  
  As-Is items are simply that- As-Is.  They are non-refundable.  
  
  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
  
  
  

  Customer response

  02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  As stated below, I disagree with their response. 

   

  
  I would not have bought this if I had realized it was only half a chair. Who in their right mind would buy only half a chair? The advertisement description should have stated that it was only box 1 of 2, or an incomplete set. I would not have made the transaction if I had known this. There was no photo of the box except for the top view. At the very least, if there had been a picture of the box's side, I could have seen that it was only box 1 of 2. You should be ashamed of yourself for taking advantage of **** citizens. So basically, you can put out a box of foam peanuts and claim there is a product in it, and then sell me a box full of peanuts with no product in it, and get away with it because of the AS IS policy? This is called fraud.
  
  
  
  Regards,
  
  **** *****
  

• Initial Complaint

  01/24/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought an item from this location, like I've done many times, and when I went to pick up one of my items I was told I was a day late. I was under the assumption my hold time was until the 23rd, but they had it as the 22nd. I went in earlier during their day, got my item like normal, and went to check out. My item was scanned and I was told I could not leave with the item I paid for. I understand time limits keep the floor area less crowded. But if the item is still on the floor and a customer has paid for that item, i am due that item OR a refund at the very least. If I sold an item and then someone didn't pick it up fast enough and I kept their money and their item I'd be held responsible and it would be considered theft. Businesses need held to the same standards. This company needs better rules to actually serve their customers. Someone doesn't come get their item in time, they're due a refund. Otherwise it's theft.

  Business response

  01/28/2025

  The warehouses are on strict inbound and removal schedules and do not hold anything beyond their posted removal days.
  Removal dates are stated on every auction as it’s running and also on the receipts customers receive once it’s charged out. They are not a surprise and we always recommend paying attention to them so customers can plan their schedule around picking up.  
  
  
  We cannot issue refunds for items not picked up on time.  
  
  
  The First line in our Auction Terms reads “This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback will be granted due to a lack of removal at the designated times. After the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your items”
  We receive many, MANY emails about illnesses, family emergencies, car wrecks and other incidents that keep bidders from making their removal days.  
  After the removal days pass, the items no longer belong to the bidder.  They are automatically re-lotted into new auctions.  
  

• Initial Complaint

  12/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a bed on BidFTA through Ana auction. A full size bed. We picked up the box and got it home. It was a king size bed. So we wrapped it up and took it back. They wouldn’t take it. No refund they wouldn’t even give me the item I ordered. All I wanted was the item I bought. Not something else. I was also told by them that the BBB didn’t care about my complaint.

  Business response

  12/26/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   

  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ***** did not inspect her item before leaving the location.  She apparently opened the box once she was home and then emailed in that the item was the incorrect size.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, Ms. ***** would have been assisted with her item.  
  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ***** with a refund for her item. 
  
  
  

  
  

  Customer response

  12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  You can close this case. Lesson learned and I will never shop there again. I just can’t agree to their  response because it’s a joke!  
  
  
  
  Regards,
  
  ********* *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩