Customer ReviewsforBidFTA

I purchased a Bimini boat topper with poles and when I went to the facility to pick up the product there was no top and all I was left with was a few poles. They will not offer refunds even though the description stated what the product was because they get away with stating the items are As Is! Be careful with what you purchase from them because you will be out of luck and stuck with a product if it says As Is!!!!

Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We are an online auction that deals in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant *********************** or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store ***********************, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. Also, be sure to read the entire item description before placing bids. Important information is often included in the item descriptions.

Do Not buy Pallets from Bidfta!! They are using "Mystery pallets" as ways to offload their trash onto people. You are not allowed to check the pallet at the location before leaving. There are signs everywhere. I recieved less than the listed amount of items. Ouside of that there was not one single item in my pallet that was not so extremely broken to the point of being unusable and unsafe. The boxes were not even the same items inside, there were just boxes of literal trash like other boxes, and tons of broken glass, broken pallets stacked in between! When I contacted them they did not address that I was not allowed to check for my items before leaving just just sent me their policy to check before leaving even though I was not allowed. Very deceptive one, trying to sell their trash to people and not even offering the amount of items they stated!

All pallets listed in the auctions are As-Is and Non-Refundable, as listed in the auction listing. We always recommend inspecting anything you are interested in during our "Inspection days'. Although you cannot unwrap the pallets, you can get closer look at the items contained in them.

The reply comment makes no sense....? (You can look at the bag, but not in it....?) Your inspection days are not a real thing, quit lying. Do better and quit being shady or it will come back to bite you!!!! Buy proper trash removal and stop selling your trash saying it's not and stealing a ton of people's money!

BidFTA does not have integrity when it comes to their product listings. The sign in the pick-up center as well as their website states the categories of the listings (Brand new, good, ....As is) as well as the descriptions for each. Thus, as a customer (and a business owner myself), I should be able to trust the honesty of the company for what they describe is in the box What they do not share with customers up front publicly is that you are allowed to open the when you pick it up (but before you walk out) and check the items before accepting it, or you can jump through lots of hoops to refuse it and get a refund.Sadly, we, like so many others I have seen on social media and BBB, didn't find out about the hidden policy to examine items and have to get burned once or twice before that info gets shared. I emailed the company and respectfully gave them an opportunity to make it right while sending pictures of the item and product description. They refused and were even slightly rude in the email correspondence back. Because of that, I am writing to warn others of their unethical business practices.

There is nothing hidden in our policies. The Refund Policy is located through out the website. It reads: BidFTA offers refunds in three specific scenarios only; please read carefully before placing a bid:All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect.It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding.Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.

This is my 2nd review. Again..5 stars! When I was new and learning the ropes, I bought a few items that were missing things. Staff was always great at getting refunds to me. Now that I'm a seasoned shopper here ( Richmond ), I know what I am doing and what to expect. I bargain hunt. Esp for pet goods. Saved a TON of $$ on cat trees, food, treats, toys, etc. Going today to pick up another pet stroller. I bid on incomplete items just for the wood. ( I have many projects at home and the wood is a godsend for me ). I always read the complaints and its sad this company gets so much flack when its almost always the buyer who doesnt know how to read the auction or aware of the freight charge...its silly. I get such great deals that I never inspect items anymore. I take it home..either fix it or offer it to someone else. I really enjoy this place..although I'm about an hour away..its always worth the trip. The staff are getting to know me since I'm there alot..the older lady is such a sweetheart. Now they have the bins there..like oh no! More for me to buy..lol. I hope this place stays here and I can continue pulling great deals. Thank you Bidfta!

Thank you so much for your feedback ******! We truly appreciate your business!!

They misrepresent their items as brand new, but they are not. They are misrepresenting their items and profiting off of it. They won't offer refunds until after you have checked out and before you leave the building. If it is brand new as they advertised it to be, why would I need to inspect it before leaving. They passed off a broken dehumidifier to me as brand new, and it is garbage that won't even turn on. This company hides behind their terms and conditions that only profits them, but leaves customers with expensive garbage.

Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We are an online auction that deals in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We use 5 item classifications to describe the items listed on our website: Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building. We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not. Also, be sure to read the entire item description before placing bids. Important information is often included in the item descriptions. There are Inspection days and times listed on every auction where bidders are welcome to go to the location and inspect anything they are interested in bidding on before the auction ends. Also, all bidders are advised to inspect their items and discuss any issues with the removal staff prior to leaving the building. Both are instructions and opportunities to remedy any issues at the warehouse. Once the item leaves the location, it is ineligible for a refund.