ComplaintsforTide Dry Cleaners

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took curtain panels in to be dry cleaned. I was told they were $10 per panel. When I went to pick them up, I was told they were not satisfied with the job they did and they were going to redo them. I went back two days later to pick them up and they charge me $25 per panel and my curtains are wrinkled and horrible looking. With a 25% discount for being a first time customer, I paid $80.

  Business response

  06/25/2024

  Thank you for reaching out and we're sorry for your disappointing experience with the Tide Dry Cleaners. We have shared your report with the team that handles these and expect they'll reach out you direction to discuss. Please let us know if you do not hear directly from them.

  Kind regards

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We use tide cleaning services at ********* University. We have been billed $225.44 for laundry service at the University of *********** order number *********. I have tried the call service, the app, email, and face book for a customer service and I have not received any reply. It has been a week and half. My credit card was charged already. My concern is the campus year will be ending shortly and the issue will never be address.

  Business response

  05/03/2024

  Thank you for reaching out to the Better Business Bureau regarding the Tide Dry Cleaner service available on college campuses. We're sorry to hear of your experience and did make a report of this. Our internal team has shared they they reached out to you directly and were able to resolve the issue.

  Please let us know if there are any additional concerns.

  We wish you the best. 

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dylan R*** General Manger 3348 Madison Road Brought in tie that was stained and took back and the stain was still on the tie

  Business response

  05/01/2024

  Thank you for reaching out regarding your experience with the Tide Dry Cleaners. Please know, as advanced as our technology is, not all stains are removable. The type of stain, how long it was on the item, and other factors impact the ability to remove a stain, but unfortunately, having been in the laundry and stain removal industry for many decades, we know that not all stains will come out.

  We appreciate the opportunity to address your concern. 

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ******
  

• Initial Complaint

  11/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  11/19/2023 (Letter sent to Tide) I am writing to express my deep concern regarding the loss of my clothes that were entrusted to your store for cleaning at the **** Beechmont *** *********** ** *******n on September 26, 2023. I dropped off my clothes with the expectation that they would be handled with care and returned to me in the same condition. Unfortunately, upon retrieving my clothes, I was shocked to discover that they were nowhere to be found. I immediately brought this matter to the attention of the store manager, Dan H*******, who confirmed that my clothes had been misplaced during the cleaning process. He assured me that he would conduct a thorough investigation and provide me with an update as soon as possible. After several days, I received no further communication from Mr. Hamilton. I have made several attempts to contact him, but my calls have gone unanswered. I am deeply troubled by the loss of my clothes, as they hold significant sentimental value to me. I understand that mistakes can happen, but I am disappointed by the lack of communication and transparency from your store. I kindly request that Tide Cleaners take immediate action to locate my lost clothes and return them to me. If this is not possible, I request full reimbursement for the value of the lost items, which I estimate to be $350.00. I have attached copies of my store receipt and a phone number to reach Mr. Hamilton for further clarification. I trust that Tide Cleaners will handle this matter with the utmost urgency and professionalism. I look forward to a prompt and satisfactory resolution. Thank you for your attention to this matter. Sincerely, ***** ******

  Business response

  11/29/2023

  Thank you for reaching out regarding the Tide Dry Cleaners and we're sorry to hear of this experience.  We did escalate your report to the team that with the cleaners who advised they've spoken with you directly to resolve the issue. Please let us know if you need additional assistance.

  Kind regards.

  Customer response

  12/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Used TIDE dry cleaning services through the locker service in my residential building. Item was lost and even though I could prove the cost of the lost item and it's value, they refused to refund me the entire amount. Value was $370 and I still have not received any reimbursement, I also haven't had a comforter for 2 weeks now.

  Business response

  10/30/2023

  Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointment. We did reach out to our Tide Dry Cleaning Team who advised the comforter was delivered to a locker within the promised delivery date, but the payment method was declined so locked pickup information was not provided. We did release the locker information on Friday but note, as of 10/24/23 there was still an outstanding balance. We hope you've resolved this in the meantime. 

  Kind regards. 

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dry Cleaning was dropped off on September 20. As of October 10 - the laundry is "misplaced". There are two suit jackets (one a part of a pant suit set) another is Custom and two high end button down shirts. I have called Tide Campus Laundry on multiple occasions. They are unable to locate it and refuse to give a timeline. Additionally, we spent $880 for clean and fold services. The truck is late, does not come for days and now this.

  Customer response

  10/10/2023

  Tide Campus - University of Mississippi (Ole Miss).  Dry cleaning dropped off at the Pittman Mobile Truck location on September 20.

  Business response

  10/30/2023

  Thank you for reaching out and we're sorry for your disappointments with the Tide Dry Cleaning service.  We did reach out to the team that handles the program and they confirmed your order was delivered and that they are in the process of mailing a check for the plan cancellation.  As always, we appreciate knowing about your experience so we can learn and improve.

  Kind regards. 

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to tide cleaners at **** ** ******** ********* ** *****, after receiving my new pant from Amazon in the mail on 9-17-23. I paid $ 31.24 for my pant on the Amazon website, and I took them to this cleaners to be pressed only, on 9/26/23 at 4:27 pm. They were to come back on 9/27 by 6 pm, but when I went back they had not arrived. I have gone every day since that time and called, but no resolution. The manager, ***** on 9/29/23 requested a picture of my item, which I gave, and still no feedback. I requested my item to be returned without service immediately, and I am still waiting. If my pant is not found by next week, I want a full refund for the money I paid for this item via Amazon. I have not worn this garment, and I am extremely frustrated that it has not been returned.

  Business response

  10/04/2023

  Thank you for reaching out to the Better Business Bureau regarding Tide Dry Cleaners. We're sorry to hear of your experience and were able to confirm this is a store our Tide Team handles and have reached out to them for handling. They advised they would reach out to you directly to address the matter.

  Kind regards. 

   

  Customer response

  10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

  Per phone call from customer 10/16/23 this complaint has been resolved. 

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Tide Cleaners took my laundry and did not return it. It has been missing since June 22 and I can't get accurate updates on when (if?) my items will ever be returned. I am traveling so I need the items before I return home on July 19.

  Business response

  07/28/2023

  This complaint concerns an independently owned Tide Dry Cleaners franchise. Unless it is a Tide Locker, all of the ones outside of the greater Cincinnati area are franchise owned.
  
   
  
  Thanks
  
  Mary A. B***
  
  P&G Consumer Relations
  
  North America Consumer Care

  Business response

  09/05/2023

  Thank you for reaching out to the Better Business Bureau regarding the Tide Dry Cleaner lockers, we're sorry you had a disappointing experience. We did reach out to the team who confirmed that the items were returned to you in July. Please let us know if there is anything additional.

  We appreciate your patience and wish you the best. 

  Customer response

  09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used Tide Cleaner’s locker pick up service to have my work uniform dry cleaned on 7/20. The order was placed through the app order #*********. The items were 3 work uniform shirts and one pair of pants to get picked up, dry cleaned and dropped back off at the residence as the service advertised. After the weekend passed and the estimated delivery date of July 24th also passed, I reached out to customer service to find my clothes had been delivered to an entirely different location. I attempted to call customer service, left a voice Mail and call back number on an answering machine and never received a response. I went to the location listed on the app to a different set of tide lockers and my clothes were also not in the location described. The following day I received an email from customer service saying that service would be discontinuing at my residence and that’s why it was delivered to a different address. This was not communicated to me at any point during the process via electronic or other means. Customer service also had a completely different locker listed that my clothes were left in than what the app said. After explaining the situation customer service said they would attempt to re deliver to my address. To the best of my knowledge that was done but I am an airline pilot and was gone on a work trip during this time. When I returned the lockers in my building along with presumably my clothes were completely removed. I have reached out several times and heard nothing from customer service. Attached is supporting evidence showing email communications and discrepancies in the pick up location as well. Due to the nature of my job my uniform is custom tailored and issued by ******** ********. It’s very important I get it returned or compensated for a complete replacement.

  Business response

  08/16/2023

  Thank you for reaching out the Better Business Bureau regarding a Tide Dry Cleaner Locker. We're sorry for your disappointing experience and appreciate the opportunity to escalated this. We did reach out to the team that handles the business and they advise this has been resolved with you.

  
  Again, thank you for the opportunity and kind regards. 

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the dry cleaning service from the tide lockers located the ****** ****** location. They haven’t send me any confirmation and they charged my card 2 times already. They managed to lose $2700 worth of my designer clothes I need them back or my money!

  Business response

  08/16/2023

  Thank you for reaching out the Better Business Bureau regarding a Tide Dry Cleaner Locker. We're sorry for your disappointing experience and appreciate the opportunity to escalated this. We did reach out to the team that handles the business and they advise this has been resolved with you.

  
  Again, thank you for the opportunity and kind regards. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩