Business Profile

Electric Companies

Duke Energy

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Complaints

This profile includes complaints for Duke Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

205 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Anna Li** was rude when I called in to address the mistake that Duke made ------------------January 13th I called in at 1249 pm to ensure that I would not get a disconnect and that did not happen -----Requesting a credit as veteran. The gentleman on January 13th did not tell me that I had to call back in once I made the payment.
Business Response
Date: 02/19/2025
Good morning,

Our records indicate that the customer contacted the Company on 1/13/2025 to inquire about a bill he had due that day for one of the two accounts. He was advised that a payment arrangement had been removed due to a late payment bringing the full balance due again. He was advised that to reset the arrangement, he would need to be in a disconnect status for that account but could then utilize Winter Rule in the future. The customer advised that he would schedule the payment for the full balance for 2/17/2025 instead. They then discussed the second account, to which the customer was advised it was already set up on a payment arrangement and that the balance increased significantly due to the increase in the usage for the winter month. He was advised that he could use Winter Rule for a down payment of $175 and that he would have to let the current installment plan default and then make the down payment to reset the agreement for another 9 months. There was no discussion about resetting the payment plan during that call and the customer was advised it would be noted on the account for future reference and no discussion regarding a possible disconnect for the future bill.

The customer then contacted the Company on 2/14/2025 to inquire about the account with the disconnect order. The first agent he spoke with did transfer him to a second agent that could better assist with his questions and concerns. He advised that he had made a payment of $175 and wanted to be re-enrolled in a Budget Billing plan. He was advised that she did see a note regarding the discussion about Winter Rule with the previous agent on 1/13/2025, but that he had not contacted us back to set up the payment arrangement after the payment was made. The customer advised that he was not made aware that he had to contact us back the same day the payment was made to reset the payment plan using Winter Rule. She advised him that she was reaching out to a supervisor for additional assistance to see what options were available. The customer was advised per the supervisor to remake his payment of $175 because the previous payment was done during the last billing cycle and Winter Rule would be set up on the account to start on the next bill because the call on 1/13/2025 was just an inquiry to the arrangement and nothing was set up or used then. He was advised that the payment must be made within the billing cycle that the agreement is being set up on.

Unfortunately, I was unable to reach the customer regarding their concerns; however, a detailed voicemail was left letting them know their complaint was received. They were advised of the information above and that because we are a regulated utility, we cannot offer rates or discounts on bills. He was advised he can contact 211 for financial assistance options, if needed.

Thank you,

Amber
Midwest Consumer Affairs
Customer Answer
Date: 02/19/2025
The business has failed to address the customer services issue with the fact the agent failed to contact the customer with why the customer had to call in again after making the 175 first payment.
Initial Complaint
Date:02/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Me and my husband move in our apartment in November of 2024. In December we got the electric In my name. When our first bill came in January it was about $460 on a 40 day cycle. We get out second bill in February and it's $766 on a 32 day cycle. We have done everything the same since we've moved in, the only difference is we had some cold weather. I understand that the cold weather will increase our bill but not this much. We also have our deposit we're paying but that's only $182. After calling 3 or more times they explained that the electricity was only $100 more that last month. And after I went through every charge on the bill I realized that I had three different energy charges one for $44, $75, and $360. I'm not sure if the three energy charges are normal but the fact that the bill was $300 more is absolutely crazy.
Business Response
Date: 02/18/2025
Duke Energy reviewed this customer’s concerns. The service was placed in this customer’s name on 12/2/2024. The balance on this account is $766.87 due 3/6/2025, which includes a $182.50 installment amount.

When reviewing the account, it was confirmed there are actual meter readings obtained for this location, which indicates the account has correctly been invoiced. For this most recent billing cycle, 1/11/2025 – 2/11/2025, our records indicate the customer used 4,675 kWh during this time. Furthermore, looking at the billing details, the account is accurate. The electric charges of $546.14 includes all associated fees for residential service.

More information regarding the breakdown of charges and rider fees can be found on Duke Energy’s website at duke-energy.com.
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Astronomical jump in gas bill unprompted and without warning to customers; customer service unavailable to offer financial assistance. This goes beyond mere usage. Duke has raised its rates and is taking advantage of a difficult time of year for many customers. I would like Duke to lower its rates rather than taking advantage of customers who have limited options for energy providers, and to adjust my bill to a more reasonable payment/repay the amount that I overpaid.
Business Response
Date: 02/14/2025
Good morning,

I have reviewed the customer’s complaint and concerns with their high billing. After thorough review of the account, the usage is in line with previous usage at this location. This customer, however, has only had services in their name since April 2024 and is not enrolled with a third-party supplier like the previous account holder. As the Company is a regulated utility, we do not set the final prices our customers pay. Instead, all rate schedules and pricing proposals must be reviewed and approved by PUCO.

Unfortunately, I was unable to reach the customer regarding their concerns; however, a detailed voicemail was left explaining that rates are set by the Company but must be approved by the PUCO. They were advised that the usage is in line with previous usage at this location, but that the previous account holder was enrolled with a third-party and she is not. They were advised detailed information can be found at ************************* for rate and rider information and they can visit ********************* for third-party supplier information. The customer was then advised that if they need financial assistance, they can contact 211.

Thank you,

Amber
Midwest Consumer Affairs
Customer Answer
Date: 02/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stay in a 3 room apt it’s only 2 people currently living in my home. My bill is currently to high. Last month the bill was $264 I talked to Duke energy and they said to make sure I didn’t have extra things plugged up. I unplugged almost everything. I don’t run the heat in the back room. I did exactly what they said and more but this month the bill is higher it’s $368.44. I would like for that to be looked into.
Business Response
Date: 02/17/2025
Good afternoon. I reviewed the customer’s billing and see that during the winter months their usage does increase, which will cause their bill charges to increase as well. Most of the year I see that their usage is around 500-800 kWh; however, during the winter months, their usage can get around 2,000 kWh and sometimes it can get over 2,000 kWh. There will be about 4-5 months out of the year that they will likely see their usage range from around 1,200 – 2,000 kWh, and this will be during the colder months of the year. The peak winter months is when they will likely see usage around or over 2,000 kWh. Their usage on the bill in question is up a little bit from last year. Last year, for the same time period, I see their usage was 1,999 kWh. This year, their usage is 2,241 kWh. During this bill period, which was from 01/03/25-02/03/25, we did experience multiple days of single digit weather and some days with negative temperatures. This is likely why they saw their usage increase from the year before. The gas usage is in line with previous years. I also do not see any estimated billing, so their increased usage/charges are likely due to this time of the year being the months where they use the most energy. I contacted the customer this afternoon and went over this information. They seemed appreciative of the information. I also offered to have their meter tested to ensure that our equipment is working properly. They did want to have the meter tested. I scheduled the meter test for 02/19/25 and it will be completed within 7 days of that date. The customer will get a communication of the results. If there were to be any issues with the meter, I advised the customer that I will reach back out to them. Thank you.
Initial Complaint
Date:02/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been having huge increases on energy bill, since November my electric bill has went up approximately 100 every month. 250 from 160 November, 250 to 350 in December, and got January bill today and it's 450. Called to see if someone could at least come out and check my meter that we had taken steps and it still went up 100 dollars. Was told there computer was accurate in the reading and they would not send someone to check but they could tell me about high usage. I feel this is terrible business practice and Duke energy should be investigated for customers potentially being purposely over charged on there energy bills. And refusing to help a customer when they express they believe something is not right with the increase happening. Please help at least look into this they are possibly taking advantage of people and refusing to help a paying customer is ridiculous.
Business Response
Date: 02/12/2025
Good morning. I reviewed the customer’s account and show that they started service at this location on 03/22/24, so there is not a lot of usage history to compare for them yet. Since the customer did not have service at this location last winter, I reviewed the historical data for the location. In my review, I do show that the usage does increase in the winter months, which is likely why the customer started seeing an increase in their usage/charges on their November/December bills. In previous years, I do show the usage can get over 2,000 kWh during the winter months and sometimes it can even get around 3,000 kWh. The increased usage would cause their bill charges to increase as well. Based on the customer’s usage since they started service, it appears that the winter months will be when they see an increase in their bill charges due to the increased usage. I tried reaching out to the customer yesterday, but I was unable to reach them. I left a message with my office number, so they can call me back directly to discuss their billing concerns. Once I speak with the customer, I will also offer to have a meter test completed, so that we can ensure that our equipment is functioning properly. Thank you.
Customer Answer
Date: 02/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The power in my home went out at 7:30 pm. Duke energy continued to change the ETA as to when the power would be back on. I finally called duke energy at midnight 2/6/25, and they told me the power is estimated to be in on at 6am. Duke energy needs to recognize its customers that are suffering in this cold weather for more than 10 hours. We are charged way to much money by duke energy for them to not compensate its loyal paying customers in there time of need. The area I live in has power outages often. It is disappointing that a simple rain has made the power go out for 323 people and that it will not be restored in a timely manner. In these winter conditions due to duke energys lack of due diligence with the power grid in this area. Having no power in the winter time when there was no severe storm is unacceptable and needs to be investigated and reevaluated for the sake of its customers! We are cold and nobody cares! This is unacceptable
Business Response
Date: 02/13/2025
Duke Energy reviewed this customer’s concerns regarding a recent power outage. This specific outage had a hard to access site, which hampered the restoration time. The Company understands how frustrating it is to receive changes to restoration times when power is out; however, crews worked endlessly to restore the power.

Consumer Affairs consulted with Electric Operations specifically for this location, and the customer has experienced 7 outages in the last 2 ½ years. Six of the seven outages were on ******** ** that feeds the ******* **** ** circuit, which is the circuit this customer is on. Four of the ******** ** outages were for vegetation, and two of the outages were for an equipment issue and conductor clearance issues.

The ******** ** circuit was last fully trimmed in mid-2024.

Duke Energy sincerely apologizes for the prolonged outage delay. All damage from the vegetation, equipment and clearance issues have been fixed.
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my house and moved out 12/26/24. I told Duke I was moving on 12/17/24 asking them to turn off the power on the 27th. I'm being charged till the end if December. They said I should have called them when I moved. I don't remember this but since I gave them 10 days notice I think that is more than enough. The woman that bought the house didn't turn the power on until 12/29 so I'm paying for her to live there. It's wrong for me to pay for a week I didn't live there after giving them 10 days notice.
Business Response
Date: 01/27/2025
Good morning,

Our records indicate that the service at **** ********* **** ********* ** ***** are not in the customer’s name, however, the company was able to locate an account at **** ******** **** *********** ** ***** that was in the customer’s name until December 29, 2024.

The customer contacted the company on December 18, 2024, to discuss stopping services at **** ******** **** *********** ** ***** since she is selling the home. The representative she spoke with let her know there are a couple options available… 1. She (the customer) can set up to have the services stopped in her name and then the new owner would need to contact the company to have the services started in their name or 2. When the new owner contacts the company to have the services started in their name, that will automatically close her account. The representative explained to the customer that if the new owner does not contact the company to start services in their name the customer would have to contact us to request the services be taken out of her name/stopped. The customer stated she didn’t want to leave the new owner without service so she would wait for the new owner to call in to start the services under their name. The customer let the representative know she would ask the new owner at closing if they have started the services in their name and if they had not at that point, she would contact us to have the services taken out of her name. The customer stated that the closing date was going to be December 27, 2024, and asked when the best time to call would be. The representative let the customer know she would recommend contacting us before 5:00 p.m. on the December 27 to request the services be stopped in her name that same day.

Our records show that the customer did not contact us again until December 30, 2024, and the services had already been taken out of the customer’s name as of December 29, 2024.

I spoke with the customer on January 17, 2025, and explained the above information to her.

Thank you.
Customer Answer
Date: 01/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I gave Duke 10+ days notice that the service at my home needed to be disconnected on 12/27/2024. That is a final notice on my part. The buyer turned Duke service on 12/29. Regardless of if I called Duke again they had final notice. I shouldn't have had to pay after the 27th. This is ridiculous that I was charged almost a week after I moved out when they were notified in advance.

Regards,

****** ********
Initial Complaint
Date:01/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for insurance and when I needed it was told they don't cover my area. They offered to let me pay out of pocket and reimburse me later or give me my money back. Those options don't work for my situation. I paid for repairs to be done and now I need them done. If I'd known the insurance wasn't any good I would have saved money incase of repairs needing done.
Business Response
Date: 01/10/2025
Good morning,

The company did investigate the customer’s complaint, and the customer is enrolled in four of our Hom Protection Plans: Gas Line Repair, Home Wire Premium, Sewer Line Premium and Water Heater Premium. The customer enrolled via our website on January 1, 2024, for Gas Line Repair, Sewer Line Premium and Water Heater Premium. The Home Wire Premium was enrolled via phone with one of our Customer Service Representatives on November 22, 2023.

In regard to the company not having a plumbing Contractor for the customer’s sewer line, the company actually does, but when our Service Coordinator create the service request on December 31, 2024, the Contractor did not autopopulate, so the Service Coordinator assumed that there was not an assigned Contractor. The Service Coordinator should have looked at our zip code assignment file to see who the Contractor was and manually assigned it to the Contractor. The customer was offered reimbursement on this call, but that did not satisfy the customer. The customer was upset over the lack of a Contractor to service the sewer line. One of our Senior Service Coordinators spoke to the Customer on January 6, 2025, apologized for the inconvenience and mistake, dispatched a rush order to the assigned Contractor and the Contractor was out that same day to address the issue. The Contractor is returning next week to run a camera thru the customer’s sewer line to see if there are any other issues.

We are working with our IT Department regarding the technical issues that prohibited this Contractor from auto populating for this zip code and we have also addressed this with our team that in the future, we should consult the zip code assignment file whenever a Contractor does not autopopulate to ensure this does not happen again.

Thank you,
Customer Answer
Date: 01/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have not been made aware of anyone coming out next week to run a camera however I will admit the communication has been terrible so who knows. The plumber did show up the next day to unclog the drain and 3 days later we had to plunge the toilet again to get it to go down.

Regards,

******** ******

Business Response
Date: 01/17/2025
Good afternoon,

I spoke with the customer on January 15, 2025, and let her know ****** ***** ******* original goal was to be out this week with a camera but unfortunately, due to weather, they are leaning more towards next week. I let her know they will contact her prior to coming out.

Thank you.
Customer Answer
Date: 01/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

This issue is still ongoing and unresolved. They came out with a camera and decided what repairs need to be done but the only way to keep them on track seems to be to keep calling them over and over and keep this complaint open to hold them accountable hopefully. It's been so long it seems and next will be trying to get my bathroom repaired from the damage caused by the issue. Which the insurance should cover

Regards,

******** ******

Business Response
Date: 01/31/2025
Good afternoon,

We have contacted the contractor ****** ***** ****** regarding the additional repairs the customer mentioned. ****** ***** ****** informed us that the work the customer previously had done was not done properly, however, they are going to correct the issues as a courtesy. The contractor will be replacing 30-40 feet of her line as well as adding a clean out for her. The contractor will be contacting her to schedule a time for the work to be completed.

The customer has been previously advised to work directly with the contractor regarding any additional services or repairs they will be completing for her.

Thank you.
Customer Answer
Date: 02/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I still need the insurance to fix the bathroom and that hasn't been addressed yet. The floor is rotted due to the issue

Regards,

******** ******

Business Response
Date: 02/24/2025
Good afternoon,

I called to speak with the customer but was unable to reach her. I left a voicemail letting her know that ****** ***** ****** has her scheduled for a repair on February 26, 2025.

Thank you.
Customer Answer
Date: 03/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company really came through for me at the end

Regards,

******** ******
Initial Complaint
Date:01/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter on 11/7/24 from some random “electric supplier”, ******, stating they were my new supplier and giving me 7 business days to cancel from the 11/7/24 date of their letter—I didn’t receive the the letter until 12/23/24. I then contacted Duke to find out what was going on, and how did I get enrolled with them and that I wanted to cancel their services and stay with Duke. They said they could not reach out to them and that since I was in the middle of the billing cycle and calling after the recision date I may incur additional charges and I would return to the Duke Energy standard service offer. I then emailed ******** customer service noting that I did not enroll in their services and that I wanted to remain with Duke. They promptly canceled, sending me a confirmation number which I then forwarded to Duke saying I was unenrolled and wished to remain with them. Thought the problem was resolved until I received my bill from Duke on 1/3/25. While their charges were a normal $93, there was an additional charge from a new electric supplier, ******** ****** ***** in the amount of $106.46, totaling $199.89! I never selected either of these electric suppliers nor enrolled with them—what the heck is going on, Duke?!
Business Response
Date: 01/08/2025
Good afternoon,

Our records indicate this customer started service on 5/6/2024. The account began billing with the Company’s Standard Service Offer (SSO) rate; however, an enrollment request with ******** ****** **** as part of the **** Choice program was received on 9/16/2024 effective for 10/25/2024. A new enrollment request for ****** Energy was received on 11/13/2024 to go into effect on 12/21/2024, also as part of the **** Choice program. Emails were sent to the customer to advise of each enrollment on the date they were received. The customer did request to drop ****** Energy as of 12/26/2024, which will go into effect as of 1/23/2025 and the customer will revert to the Company’s SSO starting on 1/24/2025.

These enrollments are received when the customer or someone from the residence provides the third-party with their account number. Provision of this information is the customer’s agreement with the third-party to be enrolled in their services. This can be done via mail, online, door to door visits, representatives at the grocery store, etc. The customer would have to dispute the enrollments and charges with the third parties directly, as these are not charges directly from our Company.

Unfortunately, I was unable to reach the customer regarding their concerns; however, a detailed voicemail was left explaining the information above.

Please let me know if you have any further questions.

Thank you,
Amber
Midwest Consumer Affairs
Initial Complaint
Date:12/23/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received a charge to an apartment I have not lived in for almost 3 years. I have spoken to multiple customer service agents and everyone refuses to help. They keep saying the charge is from corrected bills that the company they were working with got “incorrect”. That is not my fault that they as a company cannot get their billing right. For them to try to charge me 3 years later is super predatory and not okay. The customer is not responsible for the business not doing their job and billing incorrectly. I recently asked to speak to a supervisor since no one else has been able to help so we will see once she calls me back. How is this even allowed. I asked them to wipe my information from their system too and they are still texting me and emailing. Ive seen so many articles in the news about Duke and their malpractices when it comes to billing and im surprised they are allowed to get away with this so often.
Business Response
Date: 01/06/2025
Duke Energy reviewed the account in question for this customer. It appears the bill documents that were reversed in 2022 to correct the estimated meter readings, but at that time, they were never able to invoice due to an Ohio Choice Supplier issue. This was recently completed after the Ohio Choice Supplier issue was resolved, which ultimately invoiced the customer for the usage that was previously estimated when the service was active in their name.

Due to this issue, the Company has issued a credit of $374.83, which makes the account balance $0 (zero).

Duke Energy apologizes for the inconvenience of this matter and hopes this resolves the customer’s concerns.
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* *****

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