Business ProfileforJoseph Volkswagen of Cincinnati

Joseph Volkswagen is awful. It's amazing how I can deny an expensive service, then bring it back for that service only to be told that they re-diagnosed it and that I need a different service that's 3x the original quote.Then after explaining to them that I don't have the money for that, they ran my car completely out of diesel. Miles to go: 0. I've never seen that. I live in the middle of nowhere, I had maybe a little less than a quarter of a tank when it was dropped off there.Common courtesy, though, would have been to add a little bit to the tank ($5-6) so the customer (who has already spent thousands of dollars with you) can get from point a to the nearest shady filling station - assuring that the customer will come back when they need a service.Not here.You'll be treated like a second-class citizen at the desk. Only one person out of 5 will be checking people out.I did not think I needed to be charged for a second diagnosis, since I brought it in for a service in which a diagnosis was already paid for. I would have argued this with the person checking me out but they had already made a comment to another employee, "what are they gonna do, fire me?".Lord have mercy.I'll never spend money at a Joseph facility ever again.Not that it matters to them.I am going to go through the reporting process that another person on here suggested.