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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 339 locations, listed below.

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    Customer Review Ratings

    2.17

    Average of 493 Customer Reviews

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    Review Details

    • Lauren M

      Date: 09/06/2022

      I had a flood 4 weeks ago and made the critical mistake of calling Roto Rooter. Instead of recommending a camera, the guy who came charged me 2k to replace my cleanout valve because he had to go to a store and didn't have the necessary supplies. Then I was charged ~5k for cleanup for the sewage in my basement. My insurance only covers 5k. One week later, the same thing happens. They send a tech out who tells me 'it's a mystery" as to why my drain keeps loading up with ***** and sewage. He does a snake and tells me nothing happened. Doesn't do a thing.Another week later, the same thing happens. I call and am told "I am not allowed another call out" for the LACK OF SKILL PROVIDED BY THEIR TECHS. Then I'm told I should've had a camera from day 1. Camera shows I need de-scaling. We set it up for today. NOBODY SHOWS. Typical. I am told I will have to reschedule. My dad just got out of the hospital after 4 1/2 months and needs me to take him to doctor's ************* WHICH IS WHY I ASKED FOR HELP TODAY. I already paid $3,000 for this service that has not been done.I've paid around $15k for INCOMPETENCE, LAZINESS, AND LACK OF SKILL. AVOID THIS COMPANY AT ALL COSTS. I am ready to launch a PR and legal campaign to get my money back for how they treated a single woman caregiver in a time of desperation. DISGUSTING. OUTRAGEOUS. Don't hire this company for any reason. They don't know what they're doing and will ***** you for being female.

      Roto-Rooter

      Date: 09/07/2022

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

    • juan z

      Date: 09/01/2022

      On September 1, 2022 I scheduled an appointment for an free estimate to replace my water heater. Two technicians showed up to look at my water heater. I was asked by the older gentleman if I was the worker, at this time it was explained no I own the house. After they looked at my water heater I was asked by the older gentleman if I was going to get the work done today. I informed him no I have other companies coming out to give free estimates to see which company I will be using. At this time I was informed I owe a $69 dollar fee I asked for what I know Im replacing the water heater. He explained since I did not get the work done I owe a$69 trip fee. The older gentleman then told his partner we will not charge him I asked for the estimate he refused stating I did not pay so I only get it on my email I explained that was fine. A few minutes later I received a call from billing right away a very rude women started yelling telling me I need to pay $69. I tried to explain I thought I was receiving a free estimate she said I need to pay the trip fee. After arguing with her I advised I will pay but I will not be doing any business with Rotor Rooter ******* in the future she stated fine and we ended the call. If you are shopping around ******* area for an estimate on plumbing I would go elsewhere.

    • Shannon B

      Date: 08/31/2022

      I am writing this review to warn others on the deceptive and highly illegal practices that Roto Rooter is engaging in. I own a preschool and needed repairs to our septic tank pumps. We called Roto Rooter to fix it. The rep did NOT fill out the costs/pricing on the invoice when he asked my husband to sign it. He told my husband that he had to sign in order for them to do the work and would add in what it cost later. The rep told my husband that it would add up to about $8,000 and he told the same thing to my Director. He didn't even write our business name correctly on the invoice. We needed the repair done quickly because we had several bathrooms not working. Did they fix the problem overnight? Yes. Did they do a good job? No...they used an EXTENSION CORD to power the pumps (and other details I won't go into) which kept tripping the breaker because of the water involved in such a repair. They didn't even try to fix the wiring. How much did they charge? $12,300 for 10 hours of work. They replaced two pumps, which cost about $2,000, so the rest was labor. We were forced to hire a septic company to replace all of their work to the tune of $9,000 because it was so substandard. I complained to their billing department and management and they only took 20% off of the bill even after learning all of this. They asked for the estimate and paid invoice of the other septic company that had to fix everything they did, but I don't know if they even called to find out how poorly their plumbers did on our job.I have worked with a lot of service providers over 16 years of business ownership. I have bought and rehabbed three business properties and I have never had the predatory experience that Roto Rooter gave us. I can't stand businesses who operate this way and so badly take advantage of their unsuspecting customers. I am telling you all this in the hopes that this doesn't happen to someone else. And ****** learned the hard way...even when you are desperate, don't sign anything

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