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Business Profile

Property Management

Village Green Management Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Village Green Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Village Green Management Company has 5 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is charging me a buyout fee for on an apartment unit I never moved into. They are charging me $4,920 which is ridiculous and they sent it to collections which is illegal for them to sell my information. They do not want to settle with me aside have tried. They said since I signed the lease I have to still pay but I never even picked up the keys or moved my things in.

    • Initial Complaint

      Date:10/23/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were informed in mid September that work would be done on our balcony to complete repairs. We have been given no info as to what’s happening, when work will be complete, what they will be doing. We have been paying the full rent and our unit is not completely usable. In addition they started doing work without proper permitting. We want a discount on our rent and clear communication with the third party completing the repairs. Our building manager tells us he passes info along as soon as he gets it but it does not comply with the standards in our rental agreement.

    • Initial Complaint

      Date:10/14/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am filing this complaint in regard to my living conditions at ********* *****. I moved into my apartment on June 1st, 2024 under what now appears to be false pretenses. I worked with Jordan, the leasing agent, throughout my entire move-in process. When he took me to see the apartment he reassured me that things would be fixed by the time of move-in. I was told that my unit was a remodeled unit and it was not. Under the kitchen cabinet there was mold, that maintenance later covered up with paint primer. After several more complaints they ended up replacing the bottom floor of the cabinet. While doing so they further damaged the unit by cracking the counter top of the sink. Of which is still not repaired. Also some doors in the apartment were either missing or damaged. I was informed that all my doors were ordered but delivered in the incorrect size. One maintenance guy came and measured the doors again in August and since the doors have not been replaced, neither has the company provided any updates regarding the status of the doors. I have a beautiful view of the pond with a nice breeze but unfortunately I can’t leave my balcony doors open because the screen door is broken. Which is very unfortunate as this is listed as an amenity and one that attracted me to these apartments. I really like the location, neighbors, and community. However it’s a shame to live somewhere where you’re not respected as a tenant or human being. I have emailed the property management and all returned correspondence stopped on August 29th. So, now I’m living in an apartment with absolutely no doors on either bedroom,laundry room, or bakcony, among other repairs that Noelle said would be fixed. Now no one from ********* ***** is responding to any of my emails or have called to provide updates on the status of these repairs. I have been given 4 months of consistent lies. I have documentation of all emails sent and received along with pictures of all damages as need

    • Initial Complaint

      Date:09/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 4, 2024, I applied for a two-bedroom, one bath apartment at ******** ***** Apartments in ********* **. I paid $50.00 for the application fee and $300.00 toward the security deposit. Shortly thereafter, I was approved for the apartment. I received the lease agreement on June 17, 2024, and the welcome letter on June 25, 2024, from ******** ***** via e-mail. I was excited and therefore began preparing with movers etc., to move into a new apartment. Or so I thought! On July 13, 2024, I week before my move in date, I was asked to come into the office to review and sign lease documents and obtain keys to the apartment. I was expected to bring in a prorated rate of $830.48 on that date as well. I asked the receptionist if I could look at the apartment, and she said that I could. I was glad that I did, because the manager, Martina, had assigned me to a two-bedroom, one bath handicap apartment! I was shocked at what I saw! I had no idea that they had assigned me to a handicap unit. I am not handicap! The apartment was not what I expected. I did sign for that unit. The receptionist stated that she shocked as well and totally understood my disappointment. She suggested that I wait and call back on, July 15, 2024 and speak with the manager. I called back on July 15, 2024, and asked to speak with the manager, Martina. She refused to take my call! I later received a call from the assistant manager. She offered a two bedroom, two bath apartment at a much higher rate. I refused and I was totally disappointed. Never did the manager or assistant manager apologize for the mistake that had occurred. I am still waiting for the refund for the application fee and security deposit. I have spoken several times with the corporate office and Martina, stating that I would receive a refund. My last conversation with them was on 09-19-24 and I spoke with the manager, Martina. She stated that I would receive the funds by *** ** on 09-24-24. I never got a package!!

    • Initial Complaint

      Date:09/22/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since I’ve moved into my apartment there have been a plethora of issues from No AC for six weeks, to the laundry room being shut down, neighbors letting their dog shit outside of my door, the neighbors upstairs toilet leaking through my ceiling (and a note left on my door a week like saying I hope everything is ok since your toilet overflowed), to very poor communication by management. Now they are trying to tell me they will be taking money out of my security deposit for utilities when it’s not in writing on my lease and no one ever explained this to me. The only thing I was told was that all utilities come out of my rent portal automatically. Oh! And my review magically disappeared from ******. Since it I was not provided to me in writing and you do not have my signature on a document saying that I agree to this I will be expecting my full security deposit back or I will be filing a housing complaint and contacting a lawyer. None of my concerns have been addressed in a timely manner since moving in and I find this to be very shady. So you pick how this is going to go but I was NEVER made away that you would be stealing half my security deposit.

    • Initial Complaint

      Date:08/16/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rental Property - application process till now (8 months), having to move to a different unit due to upkeep of other unit and animals in the walls. Put in work orders on 5/29/24 for safety (stairs handrail not present), front door peephole not visible, and patio door would not lock. Mentioned this was a safety concern, never fixed and still no response. Reached out to the 4th property manager on 8/13/24 and she is no longer with the company either. Reached out to Village Green Property VP (corporate) and she is no longer working there either. Wanting to get out of my lease for safety concerns, lack of communication and property not holding up their responsibility as listed on the lease contract.

      Business Response

      Date: 08/22/2024

      ***** ********** no longer manages Sawbury Commons as of 10/20/22.

      The customer should continue to reach out to Village Green.

    • Initial Complaint

      Date:06/25/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 17, another tenant’s dog bit me on my leg, broke skin, and drew some blood. As of mid-June, that dog still lives in the building. I recently moved out of the building but received the hospital bill and have not been able to contact Xavia, the manager of the building. She has been dodging my phone calls and ignoring my emails regarding the bill reimbursement. Even while I was a tenant there, nothing was done about the dog.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to one of there properties. I was denied. It has been a month and I have not received my administration fees back yet. Tara in the apartment office, doesn't anything. Every answer is "I don't know. " I have called the last week Corporate and left several messages. No one had returned my call. I just want my money back.

      Business Response

      Date: 06/26/2024

      ***** ********** applied for an apartment home at Haven Cross Creek on 05/22/2024. She paid $250. $200 is a refundable administrative fee if denied. $50 is an application fee which is not refundable. That is the cost of running the credit/background check.
      ***** was declined due to credit, so we are refunding her $200 administrative fee. We have confirmed with our accounting team that she will have this check by Monday July 1st.
      Please let us know if you need anything else from us regarding this.

      Thanks,
      ***** ***** ***** Management 

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved in to ****** **** in November of 2023. Since moving in had been nothing but problems. Starting with move in, Had mold in our utility closet, our entire kitchen ceiling had to be replaced the day after move in, Both showers could not be used due to a plumbing issue. Spent 5 months not being able to use one shower that we were paying for until we eventually fixed the issue to our best abilities. We still have a hole in our utility closet from the mold removal and a hole in our wall from a partial repair done in the tub. Our AC has been out for 6 weeks and has been “repaired” twice will no real resolution. The freon lasted 4 days before it went out again. Our apartment is reaching 80 degrees and the office has no answer for when it will be repaired. They do not respond to requests or complains and will promise to call you back and never do. The unit truly is not safe or comfortable to live in. And the office staff is incompetent and neglectful.

      Business Response

      Date: 07/09/2024

      Hello,

      As we always strive for a quick turnaround for maintenance requests, extenuating circumstances have required us to contract out this repair. Our maintenance staff attempted several times to repair this AC unit.  As we were unable to repair this in-house, we contacted ********** for an external evaluation.  ********** inspected the unit, in which we are awaiting the diagnostic notes to schedule the repair.  This has been communicated accordingly.

      Thank you.

       

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m representing my elderly parents, my name is ***** ******** ****** POA for my parents ******* ********. They are the longest living Residence in this apartment complex ****** ****/Village Green Apartments. After Multiple management change along with Maintenance nothing has been resolved in my parents apt. I meet with new managers Hannah R****** back in Feb & sent all emails & pictures, from past management and Regional Director agreement as she requested then she came down & did another walk through fir herself but NOTHING HAD BEEN DONE! Nor has she responded to any emails sent to her. Secondly, For a week now my father William & I have sent in Maintenance request regarding a bathtub that continuous drips, which is causing my water bill to be high. This is causing water to come through the ceiling into the kitchen. Still nothing done. Parts of ceiling is ready to fall down & very concerned because the electrical is near, we are tired of nothing being resolved or done in my parents apartment. This is my second report to the Better Business Bureau…attached is some of the issues besides vent ducks never cleaned & carpet which was all agreed, toilet seats.

      Business Response

      Date: 06/05/2024

      As far as we know, there was no communication with the resident/their POA regarding this claim.

      The name of the new management company is Village Green.

       

      Business Response

      Date: 06/13/2024

      The Service Team went to the apartment on June 10, 2024 to determine the replacement parts needed to take care of the water leak.  Parts will be ordered and the work will be scheduled with the resident.  We are working on the replacement for the kitchen floor and the cove base.  We will review options for refinishing or replacing the countertops.  Once we have the final determination on countertops and schedule for the flooring we will contact the resident.

    Village Green Management Company is NOT a BBB Accredited Business.

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