Complaints

This profile includes complaints for Village Green Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Village Green Management Company

  221 E 4th St Ste 410 Cincinnati, OH 45202-4137

• 

  Village Green Management Company

  717 Martin Luther King Dr W Cincinnati, OH 45220-2571

• 

  Village Green Management Company

  28600 Detroit Rd Westlake, OH 44145

• 

  Village Green Management Company

  30833 Northwestern Highway Suite 300 Farmington, MI 48334

• 

  Village Green Management Company

  23511 Chagrin Blvd Beachwood, OH 44122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but issues since village green bought my property ***** *****. The maintenance guy has had an issue with me since I told him I didn’t appreciate him throwing away my trash cans and told him not to touch any of my things again. He has came into my home on multiple different occasions , causing more and more issues as he enters. Last time he came in on thur April 13, he turned my fridge off to do some repair and forgot to turn it back on the day after I went grocery shopping, 250$ of groceries down the drain. The office promised 200$ off my rent due to this, but have been dodging me ever since. I will provide emails. The last time Maintenance called to speak to me due to this issue, was after 9pm on Thursday which is 1) unacceptable to call me after hours I have a daughter 2) he screamed at me on the phone which was recorded by village green. He did not like me blaming him for my fridge being turned off, but it was on and working when I left for work that morning at 7am and my fridge was at room temp when I returned home at 730 pm. The only request was to fix the bulb. I’ve been waiting for a dishwasher part for going on 3 weeks now and also management and maintenance have been ignoring the broken glass left by the maintenance dumpster (we aren’t allowed to use this dumpster and the glass was broken by maintenance). Regardless, the glass has been left two parking spaces away from my daughters home and also the home of many others. I’d hate for anyone to get hurt but it seems as though maintenance could care less. Today I watched him drive around the glass pile multiple times - picture attached - and I even watched him spit on the pile to show his lack of care. I don’t appreciate how I’ve been treated since village green has taken over. I’ve called , emailed and gone to the office multiple times this week alone , the office was closed mon- wed this week reason unknown. I want the 200$ promised, dishwasher fixed and I want the glass cleaned up.

  Business Response

  Date: 05/02/2023

  Hi *******,

  Thank you for the communication. I have discussed and addressed your concerns with the onsite staff, and hope to have a positive relationship moving forward. In reviewing your account, I noticed there was a $200 resident relation credit applied to your account on 4/13/22 for the refrigerator. I also see confirmation that your dishwasher was replaced, and the glass has been cleaned up.
  If you feel like this is inaccurate, please reach out to me directly at ###-###-#### or ************************. 

  Thank you.

  Mary E*****

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment Management will not replace water heater that is 21 years old. Property management is Village Green, which has poor reviews. I have lived here for almost 3 years and over the past year, I do not have more than 10 min of hot water. Supposedly, the elements are “fine” and the hot setting is turned all the way up. But I don’t believe that to be true. I have asked for this to be resolved multiple times, but management refuses and will give excuses as to what else the problem is (my shower filter, which is not the issue). Multiple tenants are leaving due to increased rent and being charged for the lobby area when no one is actually using it ($65 a month). The expense and lack on consideration for their tenants is unacceptable. Please advise ASAP.

  Business Response

  Date: 04/11/2023

  Hi ***********

  
  I appreciate your communication and the opportunity to address your concern.

  Thank you for taking the time yesterday to allow the Service Manager to meet with you regarding the hot water heater in your apartment. I understand you both reviewed the actual age of the water heater and brand from the other sticker on the water heater. Glad that you and the Service Manager concluded on the showerhead needing to be a certain GPM due to the 30-gallon water heater in your home. When the new showerhead arrives we will be happy to install it to see if the water stays hot longer.
  If you need any further assistance, please reach out to me directly at *************

  
  Thank you.

  **** ******

  Area Director

   

  
  

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ********** ****
  

  Customer Answer

  Date: 04/20/2023

  The problem is not my shower head. The maintenance guy never even looked at the water heater to see if the elements weren’t working, if the sediment needed to be cleaned out, or anything like that. I have spoken to other former tenants and they also had the same issue with the water heater. I have had filtered shower heads all of my adult life and not ONCE has there been an issue with hot water. You are refusing to fix the water heater, and not allowing me as a tenant to have what I require. I will not be renewing my lease as to this, and other reasons. You are not respecting me as a tenant, and it is incredibly frustrating that someone like myself who was wanting to stay here has to move due to your inability to provide me with a functional water heater. Do not come back with other shower heads or filters because I do not want them.

  Business Response

  Date: 04/24/2023

  Hi,

  In May 2022 your water heater elements and thermostat were replaced. When that was completed the water heater was drained and sediments were cleared out. At that time the Maintenance Supervisor mentioned to you the shower head you installed could be depleting your hot water faster than the shower head we offer the residents. A 30-gallon water heater can deplete hot water faster with a shower head over 2 GPM versus a shower head under 2 GPM flow rate. A shower head over 2 GPM flow rate will deplete in about 15 minutes.
  
  On 4/4/23 when maintenance met with you in your home and discussed that you were looking at getting an additional shower head because the one you purchased did not show a GPM rating and you wanted to have your own versus the one provided to you at move in. We offered to install the new one you wanted, we would then know the GPM rating and test it. 
  The Property Manager followed up with you via email on 4/18/23 and did not receive a response.
  
  We must conduct the test of the water heater using the shower head you have/want, and the shower head provided in the apartments by management.
  If the water does not stay hot while using the shower head, we provide for 20 minutes we will then look at replacing your hot water heater.
  This is to serve as your 24-hour notice that we will be entering your apartment on 4/26/23 twice between 9 AM – 4 PM to determine if the 30-gallon water heater is depleting faster due to your shower head GPM rating being higher than the shower head we provide the residents.
  
  Thank you.

  Business Response

  Date: 05/12/2023

  Hi,

  Per your request we entered your home on 5/11 and the plumber gave us the attached invoice and determined your water heater to be working in proper order. He mentioned he reviewed with you how to optimize you water temperature. If I can be of further assistance, please reach to me directly at ###-###-####.

   

  Thank you.

  Mary E*****

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got trapped on the elevator for 30 minutes which is a common occurrence in this building, and the button to call emergency service was not working for 20 minutes. In addition, I have very severe asthma that was made worse by all the cigarette and cannabis smoke coming from this building. This building was advertised smoke free but there is a lot of smoking going on. A lot of what was advertised in the listings are not accurate business refuses to give me a one time discount on rent and instead is trying to kick me out

  Business Response

  Date: 01/30/2023

  "Thank you for reaching out to us. Our professional on-site management team is committed to ensuring the satisfaction of our residents, as well as improving and enhancing every aspect of the community for their comfort. We encourage our residents to reach out to us any time they have concerns about their home or the community so that we can evaluate and take the appropriate steps toward a resolution. Our team strives to be as communicative as possible throughout the process, and we make ourselves available in the event our residents have additional questions or concerns. We'll be reaching out to you personally to discuss your concerns and look forward to providing you with a better experience moving forward. "

   

  The resident was trapped in the elevator for no more than five minutes before the elevator re-leveled itself and opened. This is not a regular occurrence and was a simple maintenance cleaning item that the elevator vendor came out and verified the same day. Regarding the smoke, we issue lease violations and will pursue other remedies, including eviction, for residents that violate the terms of the lease. While we can't prevent someone from choosing to break the rules, we will respond accordingly to any tenant identified. 

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******

   

  This is absolute blasphemy. I was stuck in there for 30 whole minutes, half an hour, it took a long time for the emergency services to open the door. The elevator never leveled and opened itself up. That is a horrible lie. And I was also told that they will not evict anybody smoking!!

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of ****** apartments in February which is run by Village Green. We went to pay the last months rent and our login was deactivated. We notified the the apartment complex of the issue and how we still had a last rent to pay. NO RESPONSE. We email two more times asking how we pay. NO RESPONSE. We call no response. After over a month we get a call from ************** that the apartment sold our "debt" and they have this debt they need to collect. I have contacted both the apartment complex and **************. ************** said my dispute is still on ******'s desk AFTER four months. This affects my credit! VillageGreen needs to remove this immediately

  Business Response

  Date: 01/03/2023

  Hi *** *****, 
  
  
  I received the complaint for ******, and I looked into your old account and lease. 
  
  
  Attached is the final statement that was sent to your new address showing your final balance. The final balance was for the early termination fee as your lease ended in July 2022 and you moved out in February 2022. 
  
  
  I have attached the lease, final account statement and early termination addendum. 
  
  
  I am sorry for any confusion; however, this balance is owed. 
  
  
  Thank you, 
  
  Becky M**** | Senior Area Director
  *********************** P ###-###-####
  **** * ********* **** ***** ***** ******* ** *****
  ****************     

  Customer Answer

  Date: 01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  -No acknowledgement how it was sent past the 30 days
  -No acknowledgement of our many attempts to pay
  -No acknowledgement of ignoring our attempts to pay and selling our debt to the a debt collector
  -No actual resolution
  
  
  Regards,
  
  ********* *****
  

  Business Response

  Date: 01/12/2023

  Hello 

   

  I can work with ****** ******** to have the collections removed. The statement would have been sent via regular mail. I will let you know once I get confirmation from ****** ********. 

   

  Thank you, 

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being moved from Dallas Green almost 12 years ago and they are now trying to sue me for $3200 because I left a flower pot in the unit

  Business Response

  Date: 11/28/2022

  ******

   

  After reviewing your account, we do show an outstanding balance due.  Please contact us directly at ************ to discuss the details of this balance.  You may also contact our 3rd party collection company Hunter W to discuss the balance and settlement options at *************

   

  Thank you

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not fix anything in the Apartments when something breaks

  Business Response

  Date: 11/01/2022

  Thank you for reaching out to us. Our professional on-site management team is committed to ensuring the satisfaction of our residents, as well as improving and enhancing every aspect of the community for their comfort. We encourage our residents to reach out to us any time they have concerns about their home or the community so that we can evaluate and take the appropriate steps toward a resolution. Our team strives to be as communicative as possible throughout the process, and we make ourselves available in the event our residents have additional questions or concerns. We'll be reaching out to you personally to discuss your concerns and look forward to providing you with a better experience moving forward. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While living at the property we experienced mice and roaches which after a year were never handled. Now I’m awaiting my deposit return for 3 months. They refuse to help me or give me an answer as to why I have received the money yet. Every time I call I get told to wait another week and call back later.

  Business Response

  Date: 10/12/2022

  *****,

  Your deposit has been re-issued. The second payment has a stop payment put on it. It is being overnighted to *** ******* office when the check is cut tomorrow 10/13 and it should arrive to the office on 10/14 Friday. You can stop by and pick it up directly from the site so it is not lost in the mail, at your request. We will call you once it arrives. We asked you to wait another few days for the check to come to avoid this process if it was just still in the mail. Amanda will call you directly on Friday if it arrives.

   

  Thank you,