Complaints

This profile includes complaints for Village Green Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Village Green Management Company

  221 E 4th St Ste 410 Cincinnati, OH 45202-4137

• 

  Village Green Management Company

  30833 Northwestern Highway Suite 300 Farmington, MI 48334

• 

  Village Green Management Company

  717 Martin Luther King Dr W Cincinnati, OH 45220-2571

• 

  Village Green Management Company

  28600 Detroit Rd Westlake, OH 44145

• 

  Village Green Management Company

  23511 Chagrin Blvd Beachwood, OH 44122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Village Green Companies took over the landlord rental lease for *** **** ** ***** ****. In the last 4 months, all residents have experienced an average electric bill for $800. The electric company said there’s no issue on their end. The maintenance team at *** **** said they think the apartments were built incorrectly, causing everyone to pay extra for their bills. The company has done nothing to help their residents.

  Business Response

  Date: 03/04/2024

  Thank you for bringing this matter to our attention.  We are sorry for any inconvenience that *** **** has experienced.  We want to assure you that we have a dedicated team in the office who is available to listen and talk through any concerns you may have. 

  Regarding the issue in the complaint, the ***** **** team has had several expert technicians including outside vendors check several items within each apartment home including the electric, HVAC, furnace, insulation, windows, etc.  Each vendor has confirmed that everything is working properly.

  ******* ****** ********** provides the electricity to *** ****** apartment home and is a separate provider and outside of Village Green's control.  We have spoken to *** regarding the concerns, and they are working with residents on payment plans, a level billing system, and a re-evaluation of the energy cost in the next few months.  For further information, *** **** should reach out directly to ******* ****** **********.

   

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21, 2023 at approximately 9 AM I went to the office to pay my past due rent. The office manager, Kate M**** denied me paying because she said owed additional $350 for eviction filing fees even though the eviction is not showing up on courts website when I asked her to print out the ledger, so I can have it for my records and go get the rest of the money to pay the rent. She refused to print out the ledger. She was extremely rude. I recorded this and she became upset, telling the other office staff not to print my ledger out and that I would have to wait. She threatened to call police on me because I said I need my ledger. She blocked me from my online portal so I can’t check the amount owed she stated online access is blocked when rent is late. She still has never provided me with a ledger and said that she was going to add additional fees even though on the 21st I was prepared to pay all monies that was owed. I just needed a ledger because she continuously keeps changing the amount that I owe. When I came home from work on my door, I found a trespassing letter stating that I was not able to come back into the office. Even though I did not do anything violent I was not belligerent she was the disrespectful one, and I have it all recorded and I am going to be posting it on a public website so that others can see how rude The manager is at ********* *****. I still have not received a ledger or the amount that I owe for whatever reason she wants me out of these apartments I don’t know her in there have been several maintenance issues and I filed complaints about this and she is now retaliating because of this she’s unprofessional she’s unstable and she should not be a manager anywhere I will be seeking legal action, and I will be showing the video to whoever I can show it to to prevent them from moving into these apartments. I want a ledger so I can pay my rent and be done with this. I reached out to the corporate office and was lied to, and no one has ever returned my call. There are several things that I can mention, but it would take too long to get all the information but I will be posting everything online all my pictures of all the maintenance issues as well as all my videos, showing how irresponsible Village Green is in running ********* ***** in Columbus, Ohio.

  Business Response

  Date: 01/02/2024

  The site team informed you on the 21st of December that the amount due was going to include the $350 filing fee, and you said you were refusing to pay it.  We cannot accept partial payment, and management was communicative with you about your obligations during the month.  Your behavior was confrontational and hostile when you came into the office on the 21st, and the site team asked you to leave.  When you did not comply, the police were eventually called.  Thank you. 

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ******** ***** Apartments. On October 10, 2023 I submitted a service ticket after realizing that my dishwasher was not functioning properly. Over the course of 2-3 weeks I called and went into the leasing office to check on the status of someone coming to see about my ticket. I was told my the service manager that they were two weeks behind and should be to fix it soon. However, no one came to look at my dishwasher until November 8th. When the technician came on the 8th he said that a piece had melted or something that was blocking the water flow. He replaced that part, ran a cycle on the dishwasher and left. After the cycle started I noticed there was now a puddle of water (a few inches deep) in the bottom of the dishwasher. I notified the office that following day. Maintenance returned on the 13th and determined that there was something else wrong and needed to order the part. I emailed on the 17th to see if there was an update on the repairs I was told that the part arrived on the 16th but that maintenance would not be to fix it until 11am on the 20th. I am writing this complaint at 2:00pm on the 20th and maintenance still has not been to make any repairs. Nor have I been able to get through by phone to Village Green management in ********, ********** or the leasing office here at Magnolia. This is ridiculously unprofessional as I have been paying rent in full for a unit that is not fully functioning for almost 6 weeks!

  Business Response

  Date: 11/21/2023

  Hello, 

  I spoke with this resident at 9:45am on 11/21/23. The dishwasher repair was completed on 11/20/23 towards the end of the day. The resident was frustrated with the amount of time it took to complete the repair, but is satisfied with the repair at this time. I informed the resident I would talk to the team about making sure work orders are completed within the proper time frame and that we are communicating with the residents during that process. 

   

  Thank you!

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. We asked for the dishwasher to be fixed about 6 times over the course of 5 months. Little tweaks were made but it was never fixed. Same goes for the hot water in the kitchen sink. We ended up only using paper plates and cups for 5 months. 2. Many sections of the building have been under renovation for some time. A screw that was laying around in the parking lot (that we pay $200/month for) punctured my tire. The front desk lady lied to my face saying that workers do not ever go up that way, which is clearly a lie as I have seen them around multiple times. I asked for them to help with the tire repair expenses but so far they have not helped with it.

  Business Response

  Date: 11/13/2023

  Good day. Would you please provide the name of the apartment community that you live in so we can direct your comments to the proper person and get them addressed?

  Thank you.

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  My apologies, it looks like I mistakenly not include the address for this situation. This is for King's landing apartments 

  Property & Unit: ***** ******* ********* ****** **** ***** 
  Unit Address: *** ** *** ****** ***** ***** ****** ** *****

  We were in corporate housing and renting from "Landing.com"

  Best Regards

   

  
  ********* ******
  

  Business Response

  Date: 12/04/2023

  Good Afternoon,

  We are sorry to hear that you had an issue of a flat tire. Unfortunately, we will not be able to assist with tire repair at this time as these things can happen anywhere. If you are still having issues with the dishwasher, you can place a work order through your resident portal, and we will be happy to send someone over to take a look at it. 

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  For your reference, reasons for rejection are included below.
  

  1. I have now moved out. The fact that the dishwasher was not fixed for months was not resolved back then.
  2. Yes it can happen anywhere, but it happened in your parking lot because of the renovations (renovations form which we also did not benefit)

  You are very fast at grabbing money, and remotely as fast at fixing issues. 

  Contemptuous Regards,
  
  ********* ******
  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the building four months ago. Since I moved in the front doors have never locked and the garage is left wide open. There is no security at the building and anyone can walk in. This was sold as a luxury secure building. I have sent emails and spoken to various people including the property manager and the regional manager. After four months no one can still give a timeline when the building will be secure. It is a serious danger to all the residents.

  Business Response

  Date: 11/09/2023

  The Building door with ********* access was secured by an electician on 11/3/23.  Has been tested multiple times with no further issues.  Garage door opens and closes to secure garage.  Some ongoing issues between ***** *** (internet) and ****** ***** (app for garage access).  The issue with the app was it did not consistently work.  Residents on occasion needed to close out the app and reopen it for it to function properly.  This was an intermittent issue that was being worked on.  The property manager tested the system on 11/3/23 and it worked 4 times on the first try.  The fifth try had to restart the app to get it working.

  As of today 11/9/23 *********** has made some adjustments to the system and we have not had any further issues with residents getting in and out of the garage.  There have been no issues reported this week.

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******
  

  Customer Answer

  Date: 11/15/2023

  Although the issues with the front door have mostly been resolved the garage door continues to be a problem. Sometimes the app works to open the garage and sometimes it doesn't. That has led to the garage door either being left open not safe allows anyone to enter. I have run into people in the garage that were not residents. When I went to leave the other day I had to manually open garage and when I returned it wouldn't open so I had to park on the street. When I paying for a parking spot I want it to be safe and secure for my vehicle and myself. I know it is being worked on but in four months it is still not functioning properly. Until it is the building and it's residents are not safe. 

  Customer Answer

  Date: 01/16/2024

  Problem:
  The building I live in Industry ********** has absolutely no security and has a garage door that is wide open for 7months since the building opened and had never been secure. Someone is going to be injured and if it is me I will be suing for negligence. It is completely unsafe and I have run into multiple people in the building that are not residents.
  
  
  Desired Resolution:
  Contact by the business

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my leasing company whom I have a signed lease with currently. Part of the lease states they will maintain a secured/safe environment. There is at least 1 door with a broken window and multiple exterior doors remaining unlocked with high levels of crime in the area. The broken window could cause someone serious harm and proves somebody was actively trying to break in, however it has not been fixed or addressed in 2 weeks. I put in an emergency maintenance request that was ignored.

  Business Response

  Date: 10/02/2023

  Hi ******,

  The site team is aware of the issues you have raised and are actively working with the appropriate parties affecting the issue to remedy.  The property manager will also reach out to you directly today to talk through the specific areas impacting you, and provide subsequent updates and timelines for the repair.

  Thank you,

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ***********
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease with Dublin Park Apartments/Village Green management on August 8, 2023. As of August 13, 2023, there are no less than 10 building violations, including no smoke detector on our first floor, uncovered outlet covers with exposed wires, and a handrail that is not structurally sound. I have made numerous calls, emails, and visits to the management team, and have been completely dismissed. Arika M*****, the property manager has acted unprofessionally and hostile to us, including refusing to release upper management’s contact information and refusing to do an inspection, or even speak with us after multiple attempts. She has pushed us off to multiple other members of management. There has been no effort made to remedy these uninhabitable conductions, and no real way to communicate with them or their superiors. No phone calls have been returned and the majority of my emails have been disregarded as well. All we want is a safe place to call home.

  Business Response

  Date: 08/21/2023

  Towne Properties no longer manages Dublin Park Apartments as of 6/26/23.

  Business Response

  Date: 08/31/2023

  Thank you for expressing concern and speaking up.  The service team is in the process of addressing the listed items as well as a couple additional requests you recently made.  Following completion as previously stated, we will circle back with you to evaluate your compensation requests.  Thank you again.  -Village Green Management

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living at ******** ***** ***** ** ****** owned by VILLAGE GREEN in *********** ** has been a nightmare. Thankfully, I'm a soon-to-be former tenant. Throughout the year stay here, we have had weeks of no electricity, no water, elevators not working, and management never once could even bother to apologize to the tenants. In December of 2022, Management decided that, due to their own errors of not properly preparing to heat the building, they would have an external heating source to heat the first few floors of the building. This was great, except myself and my roommates are on the 18th floor, and Management put these new heating charges on all the tenants of the building, even though we hardly even benefitted from the heat. This led to us having nearly $2,000 extra in utility costs. When we reached out to Kenzie and management, she was hostile, never tried to resolve the situation and told us we were wrong, when in reality we NEVER agreed to pay for "common area utilities" as she called it. She SWORE we signed this blank utility contract form she sent us, and when she must've finally realized she was wrong, she just threatened to send us to collections. Wow, 10/10 service there! We want the money returned for the bogus utility charges. This building preys on elderly and medical students and management has no clue what they're doing (other than stealing from tenants).

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside at *** ******* Homes & ******* ***** Townhomes. On the 7th, 8th, 9th and 10th of July, the condominium left 14 garages without electricity, including mine. I have a contract for the supply of electricity in the garages, which has been violated. The condominium manager did not provide any assistance or provide any additional information, as this practice needs to be identified by those responsible. I have lived in the community for 5 years and I have never felt so disrespected. I don't believe I should pay for a service that didn't existed.

  Business Response

  Date: 07/27/2023

  We sincerely apologize for the inconvenience you have experienced over the weekend due to the power outage. It's definitely not the experience we strive to provide for our valued residents. The row of garages that were affected could be manually opened while we worked to restore the electricity, but we understand that this situation was less than ideal. We will be crediting the garage fee for July to all affected residents. Thank you for your patience and understanding while we worked to get the power restored due to a processing error. The Management Team at *** ******* and ******* ***** Townhomes

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please explain how the credit will be provided. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few months, since January 2023, my apartment complex, ******** ** ********* (owned by Village Green) has been charging an exorbitant amount for electric utility used in common areas. This is supposedly split between all tenants, but I find this highly improbable. For example, there 471 homes and each unit is charged based upon the number of bedrooms. My most recent bill from the apartment complex, was about ~$44. Assuming an average of 2 bedrooms per unit, that would suggest that the total utility service fee is over $20,000 a month. I suspect that they are severely overcharging tenants for this utility. I included the move out statement they sent me for reference on how much this utility charge is. They did not provide any explanation of the breakdown of charges.

  Business Response

  Date: 06/21/2023

  Good morning.  The resident common area utility bills and the periods they cover are detailed on the final statement.  As we bill in arrears, the final bill includes up to 2 months of accelerated charges.  In this case, it covered all of April and 18 days of May.  These bills are calculated based of the common area (house) bills we incur, which can vary based on the timing of the invoices and any increases from American Electric Power.  The site team will reach out to you directly to address any additional questions you may have regarding the final charges to your ledger.  Thank you ~

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This statement would imply that they received a bill from AEP for approximately $21,000 for a month of electric usage in the common room. I would like a detailed breakdown of these expenses as I find that number to be dubious at best. It is my personal belief that they are up-charging the cost of electric usage to their residents. If they can provide a detailed breakdown of these charges and verify that they are being charged that much, then I will accept it. However, a vague description of a promise to split the costs they receive will not suffice. 
  
  Regards,
  
  ***** *********