ComplaintsforBudget Dumpster LLC

• Initial Complaint

  06/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was moving from my residence and wanted to dispose of things I didn't want to move. I ordered a dumpster to be delivered and dropped in a specific spot, next to my driveway. I had a very detailed conversation with the service rep. who was viewing a satalite image of my residence and assured me there would be no problem. When the dumpster was delivered it was dropped directly in front of my garage, obstructing access to items in the garage. I had a 16 ft. boat in the garage I was not able to get and was forced to leave behind. They didn't return my call for 3 days. I had only 2 days to complete the move. When they finally did return my call they made excuses and didn't correct the problem. The option they gave me was to take everything out of the dumpster and they would refund my fee. On top of that they picked up the dumpster 4 days late, causing additional problems.

  

  Business response

  07/03/2024

  Our team confirmed with our dispatch that the dumpster was placed as safely as possible as yard conditions were wet and muddy, which would run the risk of the dumpster and or truck getting stuck. This in turn could damage the property or result in the dumpster getting towed out and billed to the customer. Our team presented the customer with the options to leave the container empty and our dispatch would remove the container when conditions improved for a full refund, or a $75 credit. Additionally, our team confirmed with our dispatch that the container was removed 6/10 as scheduled by the customer. Ultimately, the container was placed in order to avoid any damages or additional fees; as the dumpster was kept on the property by the direction of the customer, and removed as scheduled, no additional credits will be applied. 
  
  

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Budget dumpster charged me twice for items that I did not purchase/authorize. I have called the business 4 times to resolve the issue and the charges remain on my account. I have tried to dispute the charges with my credit card issuer but it is still not resolved.

  

  Business response

  05/21/2024

  We sincerely apologize for the error in the billing of these charges. The overage for $315 and $372.50 were refunded to the customer's card. Our team has called the customer to apologize and confirm that the refunds were processed. The customer has our team's contact information should he have any additional questions or concerns.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Contract for 7 day rental did not actually cover 7 full days. The language used online to describe the service and the legal stipulations used to define that 7 day contractual period as well as subsequent communications generate considerable ambiguity and opportunity to mislead customers. The dumpster was contracted for the 1st of the month contract but was not delivered until the end of the that day - that would have been considered day 0. Subsequently, the dumpster contract period ended on the 8th however because there is no way to ensure pick up the end of that day (vendor can only commit to a 2 day pick up window), it was picked up at 8am on the 7th day. In truth that meant the contract only covered 6 days rental. There is no real way for customers to control for this as scheduling for the day after the 7th day might result in an overage fee for having the container removed later than the contract period. My guess is that this allow the vendor to advertise a full 7 day rental but systematically increase cost efficiencies and/or incremental revenue from penalty fees on the back end. Ambiguity = profitability.

  

  Business response

  05/08/2024

  We do not appreciate the accusatory claims about our organization. This dumpster rental was fulfilled exactly as outlined on our website, in service agreements, and as communicated verbally to our customer. We take customer experience very seriously and work with our customers as generously as possible to meet their individualized schedules. During the course of a rental, our representatives are happy to adjust the customer's service dates to be earlier or later depending on the customer's needs. In the case of this rental, the dumpster was at the service address across eight calendar days. Unfortunately, we were not privy to the labor schedule of the team filling the dumpster. Therefore, this complaint comes as a surprise since the service was carried out as indicated by the customer. The customer scheduled the dumpster pickup for March 8th and we advised them the dumpster would be picked up between 6am-6pm. This is exactly what happened. Had there been a request for a later pickup date or time, our team would have been happy to accommodate. However, asking for a refund after the service was carried out as planned, is unable to be accommodated. 

  Customer response

  05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The vendor did not address the issue reported. We contracted for a 7 day rental and received in truth only 6 full days of rental. We spoke directly with representatives to arrange the recovery of the dumpster but received conflicting instructions. It was notated that the dumpster should be picked on the following morning  - the 9th since the dumpster was delivered so late originally (outside of business hours) on the 1st. The short description of this issue is that the dumpster was delivered late and picked up much earlier than expected.

  
  These are the simple facts:

  
  1) The contract was understood to have been for a 7-day rental period

  
  2) No estimated/fixed delivery or pick-up times were provided or committed to

  
  3) The container was delivered on the first day of the contract period after 4:30pm and picked up on the 8th at 8am, limiting the effective use of the dumpster to 135 hours or a little less than 6 days (even if the delivery day was considered day 0 of the contract).
  

  
  4) The contract does not state clearly that pick-up and delivery times are inclusive of the 7 day rental period (i.e. delivery logistics can/will eat into the rental period)
  Had it been stated clearly that seven-day rental includes the delivery and pickup transportation time and that may limit the total rental time to less than seven days that would be fine.

  
  Alternately, the seven-day rental could have been calculated from the time of drop-off to the same time seven days later or the next available pick-up slot during business hours, that would also work.

  
  In this case, the contract, marketing messaging and live agent communications were ambiguous at best and conflicting at worst – one stated that pick up can only be arranged in advance of pick-up for a two-day window (no promise of the exact day), another stated that the request for pick-up could be made the same day as the rental period expiration. So if you calculated it incorrectly, you might end up paying for an extra day.
  

  
  Whatever the intent, the outcome was real confusion. From a quick read of the rest of the comments on this site a pattern of mis-aligned customer expectations regarding terms and conditions emerges.  The responses to these complaints also seem to be consistently defensive which suggests that there might be a little too much sensitivity to criticism or perceived legal liability concerns versus customer satisfaction or NPS.

  
  The irony is most of these complaints could be easily resolved through a recognition that misunderstandings are understandable and happen from time to time. Recognizing occasional service shortcomings and offering small remedies that validate and strengthen customer trust will not significantly affect the bottom-line but will endear more customers to you and could increase loyalty considerably – a one-time partial refund, a 10% discount code or credit for the next rental, a small donation to charity, or a video of the owner in a Speedo diving into a small pool of pudding for a dare (really don’t need to see the last one).   Evan a simple promise to take the feedback and try to do better in future would no doubt go a long way to humanize the company and improve retention and growth. Customer care does not need to be a zero sum game, done well it can actually be a brand differentiator and competitive advantage.
  

  
  Regards,
  
  ****** ******
  
  
  
  
   

  

  Business response

  05/10/2024

  in the order agreement supplied, it is clearly notated "Please note that your equipment can arrive ANYTIME throughout the day on the delivery date." Additionally, the customer omitted including that the service agreement details:  
  Your dumpster can arrive anytime during the day of the delivery date. Your delivery date is noted on the attached order confirmation.
  
  We cannot guarantee delivery times or dates
  
  The dumpster was not delivered late as stated by the customer himself, and the date of delivery does not count within the rental period. The dumpster was on site starting 4:30 on 5/1, and removed on 5/8 as scheduled by the customer. This fulfills the requirement for a 7 day rental. On the removal guidelines, that the customer also omitted providing, it states that "Our routes can begin very early in the morning and sometimes run all the way to the evening hours." Ultimately, there is no error within the customer's experience; the dumpster was delivered and removed as scheduled by the customer. We do not feel we will reach an amicable resolution via this process, and ask for this matter to be marked resolved.

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We stand by the statements made earlier. The dumpster was delivered after hours on the 1st and picked up, in spite of our specific request to live agent,  before the full 7 day rental period expired.

  If vendor had clearly indicated  the 7 day rental period includes delivery and recovery times which may limit the rental to 6 days actual use that would have been fine, but they do not make that attestation.

  The language used in messaging both digital media and live communications was ambiguous at best and potentially deceptive at worst.

  Defensiveness by a company is also never a good look, and it is clear from similar complaints posted to the BBB that the vendor prefers to remonstrate than to try to resolve. This will undoubtedly erode trust and undermine customer confidence in their services in future as more of these posts accumulate.
  

  
  
  Regards,
  
  ****** ******
  
  
  
  
   

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented a dumpster from budget dumpster and asked for a month . was told they could only rent for 2 weeks and to change the pickup date online and it would not be charged extra budget dumpster shared 350.00 for 2 weeks and a overage charge of @68 dollars for extra weight I had plaster wood in dumpster and not near a ton 590 for dumpster 350 for 2 weeks time 68 for overage (no verification).

  

  Business response

  05/17/2024

  Our communication is clear to customers at the time of order and within the service agreement that customers are responsible for scheduling the pickup of their dumpster. This is notated via: 
  Remember to schedule the pickup. Please contact us using the information below before the last day of your service period to avoid late fees
  Late Fee: If you keep your dumpster longer than the specified service period, we charge for each additional day.
  The customer did not schedule their pickup until 14 days following the end of the rental period; the extension fee is valid. The customer's dumpster had a weight limit of 1 ton and weighed 1.34 tons upon removal. The overage reflects the additional weight beyond the pre-purchased tonnage, and our team has provided the weight ticket to the customer. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  budget dumpster driver damaged my sidewalk and driveway severely while my neighbor witnessed. My claim was denied as rep said our dumpster was overweight , however the damaged was caused by an empty container that was being dropped off. All my evidence is video and wouldn't allow me to upload

  

  Business response

  05/06/2024

  This customer's experience has been extensively reviewed by our claims department who has been in communication with this customer. To work towards a resolution, we always recommend the customer engage in that process. We will do our best to address the situation here. Budget Dumpster fulfilled the rental service as agreed to and followed the placement instructions. This customer's dumpsters were particularly overweight, thus contributing to an increased risk for any structures supporting the weight of the contents. Ultimately, their property was unable to support the weight of the dumpster, truck and materials. Per our mutually agreed upon Terms of Service, we are not held accountable for any damage that is a result of the structural integrity of the placement instructions. The damage was unavoidable based on the instructions and would have resulted from any dumpster company providing service to this location based on the weight of the dumpsters.
  

  Customer response

  05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  they are lying and I have email evidence. Once again the weight of what we put in the dumpster has zero to do with the damage! The driver destroyed my property while dropping off an empty dumpster! He drove in my grass when there’s a huge driveway available and when he tried to back off of it he broke my sidewalk. My neighbors witnessed the entire thing! They said he was having a hard time that morning due to weather and he got out to assess the damage before continuing. He literally dropped the dumpster on my curb because he didn’t have a good hold of it. I’ve enclosed the email where they’re trying to back out of their original reason for denying my claim. 
  

   

  I have one more screenshot but I reached my limit of uploads 
  
  Regards,
  
  ***** *****
  
  
  
  
   

  

  Business response

  05/07/2024

  Please know this customer's concern went through a thorough claims process at our organization. It has been determined that our organization is not responsible for the accusations made by this customer. Furthermore, the terms and conditions of this customer's rental agreement support this conclusion. We will not be making any repairs or providing any compensation. 

  Customer response

  05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  What rental agreement? Please send me the copy I signed outlining your terms. I will be suing you as your company is trash! 
  
  Regards,
  
  ***** *****
  
  
  
  
   

  

  Business response

  05/07/2024

  The service agreement was emailed to the customer on April 3 and April 5, 2024. These were agreed to verbally at the time of ordering and sent to the customer in writing prior to the service taking place. We have confirmed that the correct email is on file, as we've engaged in correspondences with the customer through this email. The full terms of our service can also be found at: ******************************************************************************** 

  Our determination on this matter remains the same. We will not allow for any further erroneous claims.

  Customer response

  05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Any further erroneous claims?? That just goes to show your company isn’t new to this, as I’ve never filed any other claims so you must be referring to other customers! Scammers! Once again I have nothing sent to me with terms and conditions on either date. All I have is pick up notifications and the claim info.  I never even received confirmation of any of the dumpster orders or receipts of payment. So you must sending those emails to someone else. I’ll let the court decide that matter though! If I never  got it then I’m not bound to anything! Stop hiring trash ass drivers!! 
  
  Regards,
  
  ***** *****
  
  
  
  
   

  Customer response

  05/09/2024

  Consumer texted BBB

  See the attached video

  Can you request that they send me copies of me credit card charges where I initially paid for the service? As I mentioned in my response yesterday I don't know where they sent those but I never received them.

  

  Business response

  05/09/2024

  Here are the receipts for the customer's transaction per their request.

  Customer response

  05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

   

  I need the email confirmation receipts that they claim the emailed previously. Also the terms and conditions they say I signed. I have nothing from them regarding these items via email. 
  
  Regards,
  
  ***** *****
  
  
  
  
   

  

  Business response

  05/09/2024

  These have previously been emailed to the customer but we will provide them again as requested. Please note, these are to be shared with the customer exclusively. 

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I need the proof of the emails that they say they sent originally containing these order confirmations. I have yet to receive any of this to the email address that’s listed on the invoices. There should be time and date stamps of original email sent at time order was generated. 
  
  Regards,
  
  ***** *****
  
  
  
  
   

  

  Business response

  05/10/2024

  Once again we ask that this is exclusively shared with the customer. Our team has been more than cooperative working with the customer and providing documents the customer has already been provided. Ultimately, based on the conclusion of our investigation and our damage terms and conditions, we will not be making any repairs or offering any billing adjustments.

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  None of these messages were received by me on the original dates, but I have them now for my records. Please forward these emails to my email ********************* 
  
  Regards,
  
  ***** *****
  
  
  
  
   

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The dumpster was delivered to the wrong side of the driveway and then picked up a day after what we were told multiple times would be definite pickup date. Each time we called to inquire, they'd ask if the dumpster was still at our address, which indicates they don't know where their dumpsters are at any given time. If they don't, how can they possibly have a record of which dumpsters they are weighing? Three days later, we received a nearly $200 invoice for a nearly 2 ton overage fee. The dumpster contained cardboard boxes, trash bags, and an office chair, and was not even half full - no way it was 4,000 lbs over the limit. They did not provide any third party proof of this overage, just an arbitrary invoice. I wondered if this was a mixup with another dumpster given the incorrect pickup date. I inquired directly. They are now waiting on a confirmation of weight ticket from the landfill, but it has been almost two weeks since pickup. I'm concerned about (a) the lack of proof for the overage and (b) the inability to dispute the unproven charge. This is not a negligible amount of money, and I would like the charge to be reversed until a document of confirmation (with confirmed weight, dumpster number, and date/time of disposal) can be rendered.

  

  Business response

  05/02/2024

  We apologize for any communication shortcomings during the customer's rental experience. Our team made every effort to provide accurate updates to the customer based on information received from our dispatch. Additionally, a credit was provided to the customer to ameliorate the one day removal delay. The customer was presented with and agreed to the weight limit of the dumpster at the time of order, and while the dumpster might not have been overfilled, the disposal of many lightweight items can still result in a heavy final weight. Our team has received the weight ticket which reconfirms the weight of the customer's disposed items. Ultimately, the weight of the dumpster was more than the pre-purchased tonnage and this overage charge is valid. 

  Customer response

  05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
  

  The weight ticket provided shows date and time of disposal as the morning of April 19, so this ticket that shows 2.96 tons is the incorrect weight ticket, meaning we have likely been assigned the incorrect charge.

  The dumpster was not picked up until the evening of April 19, as is evident based on communications on that date.

  Please provide correct weight ticket with cost details visible.

  * *

  

  Business response

  05/06/2024

  Upon further investigation, the weight of the dumpster and address associated have been verified with our dispatch as accurate. Given the inconsistency with the timestamp provided, however, our team is issuing a refund of this charge as a courtesy. We hope this provides an amicable resolution. 
  
  

  Customer response

  05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  * *
  

• Initial Complaint

  04/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was charged the amount of 390.00 for Rental of dumpster. But then they went into my bank account and charged me additional

  

  Business response

  04/24/2024

  We are sorry to hear this charge came as a surprise. This order was placed on our online platform where the customer selects the dumpster themselves and the weight limit is provided and agreed to at the time of order. Our communication is clear that any weight beyond the pre-purchased tonnage will be automatically charged to the card on file. In fact, this messaging around the weight limit is communicated both prior to and following the reservation of the rental, as we strive to be as transparent as possible regarding this possibility. In this instance, the cost of the dumpster was $390 and the overage was $112 as the customer was 1.18 tons over the weight limit. This charge is valid and no billing adjustments will be made.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Got a rental for 4 days. Got the dumpster on Thursday morning. The next morning, Friday they wanted the dumpster back because of my upcoming trash day. They never mentioned that the dumpster had to be picked up the next day. Didn’t get my job done! ?? Date of experience: March 21, 2024

  

  Business response

  03/26/2024

  We apologize that the customer is dissatisfied with their scheduled service. Our team informed the customer at the time of order that the container would not be able to remain on site on trash collection day due to the area being franchised. As such, the customer was aware that the container would only be allowed to be on site for one day given the upcoming trash day. The customer agreed and the order was placed. Our team has been in contact with the customer and offered the phone recordings to substantiate our due diligence, however, the customer declined. Ultimately, the rental was completed as scheduled. 

  Customer response

  03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I was not informed that the container would be picked up the next day. I was also not informed that the container would not be able to remain on site on trash collection day due to the area being franchised. Please provide another container free of charge to disolve this matter.

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ** ****
  
  
  
  
   

  

  Business response

  03/28/2024

  We sincerely apologize for any confusion, but there are two different phone calls with this customer where our representative explained and confirmed that the dumpster would only be onsite for one day. A transcription of this recording has been provided to the BBB as validation. These phone recordings were also offered to the customer. We hope to be as transparent as possible with this matter, as we are surprised to hear that the customer is dissatisfied with their service.

  Customer response

  03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I would have never rented this container if I had known that I would only have it for 1 day. If I do not receive another rental free of charge I will continue my complaint all over the internet.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ** ****
  
  
  
  
   

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We are being charged for a 5th dumpster that was not delivered. Only 4 dumpsters were ordered, delivered and already paid via automatic deduction from my bank account. Additionally being charged for overage on dumpster that they neglected to pick up in a timely fashion which then led to other people throwing garbage in dumpster after hours. It has caused not only an inconvenience for me but also for my customer as well as additional expenses. I am now being contacted for the overage they want to bill me which should have been addressed by my rep at dumpster.com/budget dumpster since it was their fault for not picking up the dumpster in a timely manner.

  

  Business response

  03/08/2024

  Our team has confirmed with our dispatch that only 4 dumpsters were ordered and delivered, and that there is no additional charge for a 5th dumpster. Our dispatch also informed our team that the customer filled this dumpster with concrete, which our team was not notified of, resulting in this removal delay. Had our team been properly informed of the scope of the intended debris type, a concrete dumpster would have been issued to better account for the weight. As such, when dispatch went to remove the container, they were unable to remove it due to the weight of the unexpected concrete, and it wasn't removed until they went back with a larger truck. The dumpsters are priced based on weight and the weight limit was provided to the customer at the time of order and in the service agreement. Given the heavy nature of the debris disposed of in the dumpster, this extra charge is valid as the weight exceeded the pre-purchased limit. 

  Customer response

  03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Budget Dumpster was well aware of what materials were being disposed of in their dumpsters as this was communicated to 2 separate representatives when making reservations for the dumpsters.  Previous dumpsters had concrete/drywall and wood and they picked them up with no issues, so why the issues with the 4th dumpster pick-up?  I have in my hand a bill for a 5th dumpster that they are trying to collect fees on that they confirmed was never delivered in response to my complaints and they are threatening to send to collections.  Again, due to their delays in pick-up, additional garbage was disposed of in the dumpster by strangers and they are including this in the overages they are trying to collect.  I spoke to ****** whom said this would be "taken care of" which was not the case. I have pictures of text messages with their reps as well as pictures which can be provided.]
  
  Regards,
  
  ******* ******
  
  
  
  
   

  

  Business response

  03/15/2024

  We were misinformed of the customer's needs and they erroneously took liberties to fill the dumpster with concrete beyond the scope of what was originally discussed. We are sympathetic to their concerns, but ultimately, it remains the customer’s responsibility to cover the cost of any weight beyond the pre-purchased limit per the mutually agreed upon terms and conditions. In regards to the fifth dumpster in question, this is an isolated incident where the customer arranged this dumpster outside of their designated sales representative. Therefore, there was confusion on its circumstances. This order has been voided and the customer will not be charged. We do apologize for any confusion this caused. 

  Customer response

  03/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Independent of the excuses presented as a response to my complaints, the representatives were always made perfectly aware of what was being disposed in dumpsters. Given I rented 4 dumpsters from this company and all had the same material disposed.  I requested itemization of overages on past dumpster and never received.  I paid for past overages despite not receiving itemization wanting to have good faith this this business. As noted, you have recognized there was an error and I was wrongly being charged for a 5th dumpster and threatened with collections. In result of these issues, I investigated and noted that this business has had a history of wrongly charging customers similar to my situation, all of which are noted on the BBB website.  What happened to customer service?  I am including pictures of some the messages and dumpster for reference-these are only 5 screen shots which is max allowable attachments and there are more including photos with dates up to Dec 13th with dumpster still on property despite us notifying to pick-up 12-1-23.

  Regards,
  
  ******* ******
  
  
  
  
   

  

  Business response

  03/21/2024

  The customer did not disclose an accurate scope of the materials disposed of as he filled the dumpster entirely with concrete, causing the load to be too heavy to remove in the mixed debris container ordered. Additionally, tractor tires, which are prohibited, were hidden in this customer's container. We do our best to advise customers on how to appropriately gauge the container type needed to execute their project, however, we are limited to the information provided to us by the customer. As previously stated, if the customer informed our team a dumpster solely for concrete disposal was needed, it could have easily been arranged. As per the 5th dumpster, the customer arranged this dumpster outside of their designated sales representative, which our team explicitly informs them not to do. As such, the container was arranged with our dispatch directly, who did not relay to us that the customer canceled this order; this order has been voided. The customer was notified of the weight limits verbally at the time of order and the information was also provided via email. Additional documentation regarding the final weights has been provided. While we do our best to accommodate customer's pickup requests, the unanticipated weight of the disposed debris prevented the scheduled removal as the load was too heavy to haul with the initial truck. Ultimately, as all proper protocols were followed by our team, it remains the customer’s responsibility to cover the cost of any weight beyond the pre-purchased limit. The charges remain valid and no adjustments will be made.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Recently rented a 30yrd through Budget Dumpster. First, the driver of the drop off day was severely late. We were notified it would be that morning as we shifted schedules around and had help come for the dumpster to arrive in the morning. That wasn’t the case. It wasn’t till around noon or later that once it finally arrived. Not a big deal, but inconvenient. We had a couple of old mattress, miscellaneous toys, old box of flooring and some clothing. Few other random odds & ins but nothing major. We didn’t fill it up all the way, actually probably could’ve gotten the size smaller dumpster but we decided to be safe than sorry. The driver promptly picked up the dumpster on the pickup date. He was nice, picked up and left. No issue. Until two weeks later which we receive a letter saying we were 3 Tons over weight limit?! Max for those dumpster are 2 Tons & apparently once they took it to the yard, it was 5 Tons. It rained while we had our rental, but the company told us that was not their problem, they can’t do anything about water weight. We asked if they supply tarps or have in the past for situations like this, nope. If it rains, it’s the customers issue and responsibility to get all the water out of the dumpster. So now we are $225 over the already dumpster rental for a week. I do not recommend this company at all if you’re seeing for a dumpster to clean out anything! They are not professional on the phone at all, short to the point and not wanting to help at all. Come to find out through their 1 Star reviews, 8 others have had the same issue with them!!!!

  

  Business response

  03/13/2024

  This feedback has been escalated internally for review. The dumpsters are priced based on weight and customers are responsible for any weight incurred beyond the pre-purchased limit. This policy remains regardless of the weather during the rental period. A manager has been in contact with the customer to work to provide a resolution. 

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I reject the comments that they have made and I want to push this further. The manager has been in contact with my wife, the person who rented the dumpster through Budget Dumpster. He responded to her through text stating he would process the refund amount of $225.00 for the “overage charge”. We kindly said thank you, but there was a catch. He asked us to delete all of the social media posts that I have previously made, as well as delete the reviews we both have made on the google page. I told my wife that I would delete the social posts, as they have already been shared over 50 times and everyone in greenwood now knows to not use their business, but I told her I am not deleting my review. What I said was completely true in my eyes and I personally believe a bad review is a bad review. I have a business myself, and I won’t go around and beg others to delete bad reviews. We’ve improved due to those reviews and moved forward. He has repeatedly asked my wife to pass along the word to me to delete the reviews and “delete the BBB review” because we have came to an agreement. He might have, but I have not. There has been 7 others with the same complaint and he is only worried about mine because i’m the first one to step my foot down and call them out! You can’t buy back your bad reviews! Do better business and you wouldn’t have to worry about bad reviews! 
  

  Kind Regards,
  
  **** *****
  
  
  
  
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩