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Business Profile

Greeting Card Manufacturers

American Greetings Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Greeting Card Manufacturers.

Complaints

This profile includes complaints for American Greetings Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Greetings Corporation has 10 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the FREE TRIAL with American Greetings. That free trial REQUIRED a card on file to bill after the trial expired. I was NOT sent an email letting me know that my trial was expiring. They then billed my card for a MONTHLY subscription. I have emailed them multiple times about canceling my membership; to which they have never responded. There is no way to cancel the membership online. This is predatory practice to take someone's money and not give them a way to cancel, nor let them know that their "free trial" is expiring.

      Business Response

      Date: 01/09/2023

      Hello ******,
       
        
      Thank you for contacting American Greetings Customer Support.
       
           
      We apologize for any confusion during your 7-day free trial.
       
        
      We regret to hear that you would like to cancel your trial membership with us. At your request, we have canceled and refunded your membership to AmericanGreetings.com. Your confirmation number is *****************. This should appear on your next credit card statement.

      We hope that you have enjoyed exploring AmericanGreetings.com! A selection of free content will always be available on our site, so please visit us again soon.
         
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi-- I ordered a greeting card in 2017 from Blue Mountain and (one card!) and have been charged 90 dollars in fees since then. I was never received a notice from the company about the renewal until this week. I promptly cancelled. This violates autorenewal notification laws. I would like a refund. This is the company: ************************************************************************************************************************************************************************  Which they say is owned by American Greetings Company. I spoke with Mariah and Annalyse at their Cleveland Ohio facility, who stated that "the system does not allow them to provide refunds other than the most recent charge."

      Business Response

      Date: 01/19/2023

      Hello,
       
         
      Thank you for contacting BlueMountain.com Customer Support.
       
      We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service.

      I've included a screenshot of your recent orders.  Your recent membership fee of $42.39 was refunded on 1/4/23. 

       
      We are unable to refund any additional membership fee's. If you would like to view our Terms of Service, please review *********************************
        
      We hope that you will continue to visit BlueMountain.com, where a special selection of our eCards will always be free.
            
      If you have further questions or concerns, don't hesitate to contact us.
       
      Your friends at BlueMountain.com,
      Shyla J.
       

      Customer Answer

      Date: 01/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The company in question, if they set up an autorenewal process, is required to alert the customer when the autorenewal will take place. That did not happen until the most recent, when I promptly cancelled. They are obligated to provide a refund because they did not provide required notice. 

      Regards,

      ***** *******




       

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a 7 day trial subscription with $6.99/ month to be charged after the trial period. I started 12/26 ro call to cancel service since I could not access my account on the website. Attempts to reset my password failed. All attempts to contact someone by phone failed. I want my trial cancelled and my S6.99 refunded. This has been a freak show . American Greeting Cards...all respect for you is exhausted as am I.

      Business Response

      Date: 01/03/2023

      Hello,
       
        
      Thank you for contacting American Greetings Customer Support.
       
           
      We're sorry that you had trouble reaching us by phone. Our phone system is organized to help members find solutions themselves in order to reduce the time they spend on hold. We understand that this can be confusing at times. If you try again, please follow the prompts to press 3 for help sending an ecard or printing a card to be connected with an Agent.
       
        
      We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
       
      Your confirmation number is app***************
       
      We hope you will reconsider using our great services and membership benefits in the future.
       
      As a former member of AmericanGreetings.com, we truly value your opinion on the service you've received today from our customer service department. The link below will direct you to a survey which will provide us with valuable information to help improve your overall experience. This short survey will take approximately 5-10 minutes to complete. We truly appreciate your time and feedback.
       
      **************************************  
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       

      Customer Answer

      Date: 01/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ******


    • Initial Complaint

      Date:12/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Madam/Sir: On December 23, 2022, I signed up for a free 7-day trial subscription to AmericanGreetings.com. On December 27, 2022, I sent the following email to [email protected]: Customer Number: *********** Tuesday, December 27, 2022 - 10:41pm Eastern Time Hello. I need help with two things: I need to cancel my American Greetings 7-day free trial membership right away before it expires on December 30, 2022. American Greetings has charged $7.41 to my Visa card even though my 7-day free trial membership has not ended. Please process a refund. Thank you. ******* ***** ***********@gmail.com (202) 615-4972 When I did not hear from AmericanGreetings.com, I submitted a second request via the company's website email dialog box on Thursday, December 29, 2022. When I still did not hear from AmericanGreetings.com, I telephoned the company four times on Friday, December 30, 2022, between 1:00pm and 2:05pm eastern time at 800-711-4474. Each time I called I was directed by a computerized voice to select a "cancel membership" option. I was then, each of the four times, transferred to a computerized voice stating, "Due to unforeseen circumstances we are currently closed. Please call again during our business hours which are Monday through Friday from 9am to 5pm eastern time." AmericanGreetings.com has provided no other means of cancellation of the 7-day trial membership. I am requesting that the Better Business Bureau help me to: 1) cancel my 7-day trial membership if it is still in effect; 2) cancel any other type of membership that AmericanGreetings.com may have opened in my name; 3) obtain a full refund for the $7.41 charged to my debit card during the ostensibly free 7-day trial membership; 4) obtain a full refund for any additional fees charged to my debit card by AmericanGreetings.com. I am uploading supporting documents together with my request for the Bureau's assistance. Thank you for your consideration. Sincerely, ******* *****

      Business Response

      Date: 01/03/2023

      Hello,
       
        
      Thank you for contacting American Greetings Customer Support.
            
      We're sorry that you had trouble reaching us by phone and cancelling your membership. Our phone system is organized to help members find solutions themselves in order to reduce the time they spend on hold. We understand that this can be frustrating at times. 

        
      We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a full refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
       
      Your confirmation number is *****************.
       
      We hope you will reconsider using our great services and membership benefits in the future.
        
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed as I did a 7 Free Trail for ecard service with this company. I sent an ecard the very same day & it never reached my daughter, the recipient. I immediately requested a cancellation, However, the company refused to refund me even though I was within the trail period. They stole money out of my ****** account & are trying to force me to accept their service until the next billing period. I have a problem with large corps taking advantage of people & not abiding by the rules in their own offers. This is theft. It is much easier to steal $1 from a million people than a million from one. NEEDS TO STOP!!!

      Business Response

      Date: 12/27/2022


      Hello,

      Thank you for contacting American Greetings Customer Support.
       
             
      We're sorry to learn that your eCard wasn't received and we're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
       
      Your confirmation number is app**************.
       
      We hope you will reconsider using our great services and membership benefits in the future.
       
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       

    • Initial Complaint

      Date:12/22/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to cancel the free trial membership. It says to click the button below ..there is no button. Says to email. I've emailed multiple times, no response. I've tried calling....no one ever picks up. I'm seeing that this is a big issue with others as well. My credit card was already charged the $6.95. I do not want the membership. I want a refund and want it cancelled.

      Business Response

      Date: 12/27/2022

      Hello ******,
       
        
      Thank you for contacting American Greetings Customer Support.
       
      We apologize for the troubles with your membership. 

      According to our records, your trial membership was cancelled on 12/23/22.  No payment is due. We hope that you have enjoyed exploring AmericanGreetings.com! A selection of free content will always be available on our site, so please visit us again soon.
       
      As a former member of AmericanGreetings.com, we truly value your opinion on the service you've received from our website. The link below will direct you to a survey, which will provide us with valuable information to help improve our overall website experience. This short survey will take approximately 3-5 minutes to complete. We truly appreciate your time and feedback.
       
      ******************************************************  
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       
          

      Customer Answer

      Date: 12/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ****** ******




       

      Customer Answer

      Date: 12/29/2022

      American Greetings, ********
      Inbox

      ****** ****** ******l*******@yahoo.com via cleveland.bbb.org 
      Dec 28, 2022, 4:53 PM (16 hours ago)
      to *************************

      Hi there-

      We were charged for the subscription and no refund has been issued yet.

      ****** ******

    • Initial Complaint

      Date:12/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free trial and tried to cancel but could not access my account, I reached out to their customer service line and received a message that they’re closed due to unforeseen circumstances. I emailed and I even went to ******* and reached out to no avail. You have to choose a subscription option and I chose monthly for $6.99 with the intent to cancel but just saw where I was charged $32.46! What’s bad is this company is offering a product at a price but there is no access to anyone for assistance!

      Business Response

      Date: 12/22/2022


      Hello,
       
        
      Thank you for contacting American Greetings Customer Support.
       
              
      We apologize for any misunderstanding regarding your membership type and fee's. Members are required to cancel trial memberships during the trial period. Since we did not receive any communication from you before the trial period ended, your account was billed $32.46 on 12/12/2022.
       
      Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
       
      Your confirmation number is app***************
       
      Our phone system is organized to help members find solutions themselves in order to reduce the time they spend on hold. We understand that this can be confusing at times. If you try again, please follow the prompts to press 3 for help sending an ecard or printing a card to be connected with an Agent.
       
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       

      Customer Answer

      Date: 12/22/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I tried to reach out but would receive the message that you were closed. Thank you for your quick response and resolution. 

      Regards,

      ****** *******


    • Initial Complaint

      Date:10/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REQUESTING A FULL REFUND OF MY AMERICAN GREETINGS SUBSCRIPTION. REFUND TO PAYMENT METHOD ON FILE.

      Business Response

      Date: 10/03/2022

      Hello,
       
        
      Thank you for contacting American Greetings Customer Support.
        
           
      We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
       
        
      Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
       
      Your confirmation number is ******************
       
      We hope you will reconsider using our great services and membership benefits in the future.
       
      As a former member of AmericanGreetings.com, we truly value your opinion on the service you've received today from our customer service department. The link below will direct you to a survey which will provide us with valuable information to help improve your overall experience. This short survey will take approximately 5-10 minutes to complete. We truly appreciate your time and feedback.
       
      https://www.surveymonkey.com/r/D896TKY
       
           
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings
       
          

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Realized from my credit card statement I have an AMercan Greetings membership. Have tried calling and no response. Says call back during business hours. Next they are closed for unforeseen circumstances. Want to cancel my membership

      Business Response

      Date: 09/12/2022

      Hello ****,
       
        
      Thank you for contacting American Greetings Customer Support.
       
           
      We're sorry that you had trouble reaching us by phone. Our phone system is organized to help members find solutions themselves in order to reduce the time they spend on hold. We understand that this can be confusing at times. If you try again, please follow the prompts to press 3 for help sending an ecard or printing a card to be connected with an Agent.
       
        
      We regret to hear that you would like to cancel your membership with us. As requested, we have turned off the auto-renewal feature on your account. Your membership will expire on 7/24/23. Until then, we hope that you will take advantage of all of the great features and benefits of your AmericanGreetings.com membership. To learn more about your membership, please visit the link below:
       
      http://www.americangreetings.com/help/index.pd
       
      As a member of AmericanGreetings.com, we truly value your opinion on the service you've received from our website. The link below will direct you to a survey, which will provide us with valuable information to help improve our overall website experience. This short survey will take approximately 3-5 minutes to complete. We truly appreciate your time and feedback.
       
      https://www.surveymonkey.com/r/RG3Y2MK?mid=[mid_value]
            
      If you have further questions or concerns, don't hesitate to contact us.
       
      Thank you,
       
      Shyla J.
      Your Customer Support Representative
      American Greetings

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Mountain Cards fraudulently charged my credit card, claiming that I had subscribed to its service. I had tried for several months to cancel my membership, and finally succeeded. I received email from Blue Mountain confirming cancellation on July 17, 2022; yet yesterday, I received email claiming I had updated my account and charging $6.99 to my VISA ending in ****. I did not subscribe. I want Blue Mountain to reverse the charge and to never charge my credit card again. I will be sure to never even purchase a one-time greeting to avoid any chance that Blue Mountain will try to resubscribe me.

      Business Response

      Date: 09/07/2022

      Hello ****,
       
        
      Thank you for contacting BlueMountain.com Customer Support.

           
      We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service.

      Your membership to BlueMountain.com has been closed and a refund of your membership fee has been issued to your credit card. This credit should appear on your next credit card statement.
       
      Your confirmation number is *********.
       
      We hope you will reconsider using our great services and membership benefits in the future.
       
      As a former member of BlueMountain.com, we truly value your opinion on the service you've received today from our customer service department. The link below will direct you to a survey, which will provide us with valuable information to help improve your overall experience. This short survey will take approximately 5-10 minutes to complete. We truly appreciate your time and feedback.
       
      **************************************
            
      If you have further questions or concerns, don't hesitate to contact us.
       
      Your friends at BlueMountain.com,
      Shyla J.
       

      Customer Answer

      Date: 09/09/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ********


    American Greetings Corporation is NOT a BBB Accredited Business.

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