ComplaintsforThe Huntington National Bank

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Initial Complaint
08/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This bank is charging consumers a substantial amount of overdraft fees. Within 2 weeks they have charged me over ******! Isn't there a law that protects consumers on how many fees they can charge in a short period of time?? People run into problems now and then and I don't think this is right.
Business response
08/02/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

August 2, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215

Re:BBB Case #: 22081899
     Huntington Case #: 01701629

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *************************,which we received on August 2, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Customer response
08/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*************************
Initial Complaint
08/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Huntington bank closed my account down after 2 years because of risk whatever that means. Im not even frustrated about that. I had to fight for weeks to get my money. And when I finally did(they were still allowing money to be deposited in there) I got my child support finally changed but there were pending deposits from it in there. So there is $216 of my money that they are refusing to give me. I have contacted them multiple times about this issue and now customer service just hangs up on me when they call and read my history.
Business response
08/02/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 2, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***************************, which we received on August 2,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* Bank
Initial Complaint
08/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I deposited a government check on behalf of one of my friends but they had me fill out an endorsement form and notarize it that my friend was giving me full access to the funds . We both came in person to the branch presented IDs and fund are still on hold even though the check has been cashed out and verified its a good check on the State website . They want proof of what the funds are for , and only thing the treasury department can give me is a 1099 at the beginning of next year . 60k on hold just because they want to know what the funds were for , which it was for bonds that they cashed out . Please the fund have been available and I have no access to my money , they refuse to help me. The treasury **** cant do anything about it . It was a good check . All the detail of the check match but my funds are on hold . All I want are the funds
Business response
08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

August 7,2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re: BBB Case #: 22078856
      Huntington Case #: 01701606

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************************, which we received on August 2, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********************************* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********************************* by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
08/01/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Back in April, I opened a Huntington Perks Checking Account following an ad from Forbes.com to open a new account for a $400.00 bonus.On the website it specifies to click on the (Apply Online) button to generate bonus code. Nothing mentions of having to obtain the code personally to place on my account.I followed ALL instructions and opened the account online. The customer service did not help at all and asked me all kinds of questions that lead to no resolution at all. There should always be a way to help a customer obtain an offer if presented.
Business response
08/01/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

August 1, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215

Re:BBB Case #: 22077265
     Huntington Case #: 01700602

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *************************************, which we received on August 1, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
********************************************* Bank
Initial Complaint
07/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bank with Huntington National Bank and they put my account on a hold because a deposit that was cashed in my account from 2 months prior the bank put a claim false claim against it. Instead of Huntington protecting their customer they told me I need to take up the issue with the bank that put the hold on the account. They havent ask for any documents which I have to show proof that the check was a good check and they wont release the false hold thats on my personal or business account
Business response
08/02/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
August 2, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 2206654
Huntington Case #: 01699391
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *****************************, which we received on July 31, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***************************** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ***************************** by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Mobile deposit made in February 2022 for check from ******* Acura. Huntington placed deposit hold onto account. **** told me my name was not on the check which is incorrect. I provided front and back copy of check that clearly states my name. I want funds released with applicable interest. **************** and local branch have not been helpful in resolving issue.
Business response
07/31/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

July 31,2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re: BBB Case #: 22062186
      Huntington Case #: 01699122

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****************************, which we received on July 30,2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***************************** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ***************************** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************

Customer response
07/31/2024
Dear BBB -
Attached is the email I received from ******* Start at Huntington National Bank. I called Huntington on 7/27/24 about a notification I received about a dormant account. I only used this account for freelance work as I wanted to keep a separate account from my main source of income. I no longer work in consulting so I did not have a need for this checking account Nonetheless, I forgot it was open. Upon logging into the Huntington website I noticed a deposit hold from two years ago. The representative informed me the hold was due to me depositing a check that did not have my name on it. I told her she was incorrect, and that I have a copy of the check which was equity for turning in my lease early during the pandemic. The check clearly has my name listed as a payee. She instructed me to visit my local branch to have the hold removed.
When I walked into the branch I spoke to someone at the counter that said they will research and get back with me by end-of-day. Since I had not received a phone call from Huntington, I called them approximately 4:50pm on 7/29. ******* answered my call and was condescending. He treated me as if I am some criminal with a fake check. He kept saying I ignored a letter that was sent to me in the mail about this deposit in 2022. The first few months in February 2022 I was traveling a lot to ******** assisting taking care of elderly family that have since passed away. Keep in mind at that time we were still in a pandemic. I do not recall receiving anything from Huntington about this and I was in another part of the country. Again, this is an account I rarely used so it would not have been on my radar.
I do not feel like I need to jump through all of these hoops for $2,000. This is insane since the check is properly endorsed. The dealership will not re-issue the check because Huntington has received the funds and has kept them for two years without my knowledge. Huntington National Bank is a terrible organization. When this is resolved, I will be closing my account. This is not the way to treat any customer.
Customer response
07/31/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22062186

I am rejecting this response because:
I need more information about how Huntington plans to resolve this issue aside from an ambiguous email reply.
Regards,

*****************************
Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called Huntington Bank to place a stop payment on two transactions. Both transactions ended up pending on my account. I called in to their customer service department and was told that the transactions were only pending transactions and that they would not be processed and posted the transaction did not post but the other did for $151.23. I called again and on three separate occasions, I was told that the charge was for things that were incorrect that I had no idea what they were so I was advised that I had to follow to speak to get my money back. I did that I was told I was receiving email about this and never received an email about, its been over a week and Huntington has refused to give me my money back. I placed the stop payment on the account and the charge should have never been allowed to process in the first place. No one can explain to me why I now have to jump through hoops and follow dispute to get my money back when the error is on Huntington I would like my money back and then I would like to close the account .
Business response
07/30/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

July 30, 2024

BETTER BUSINESS BUREAU
**************************************************************

Re: BBB Case #: Review ID # ********
Huntington Case #: 01698455

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************, which we received on July 30, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
07/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been client of the bank since early 70's.
On May 24,2024 I received certified letters from the bank informing me of the decision to end our relationship and close all accounts , more than a quarter million dollars in various accounts and ***********************, within a month.
Reasons : (1)- " Per account agreement , bank can close any account any time, for any reason, with or without notice to client " , Which I don't dispute; and (2)- " For exceeding our risk tolerance ".
As a law abiding citizen with no criminal record not even traffic violation, with outstanding credit rating, no mortgage of any kind, always current on paying 100% monthly bills, including credit cards and current with IRS filing, I was shocked how I can be a risk to the bank for taking such a drastic measure.
Intent to find out, on May 24, with my wife went to ******************* branch, where we do our banking. The bank officer could not help, so upon my request he called ************************ in corporate office. I requested to make an appointment with a bank official for some answer only to be told that in corporate office they do not meet with clients .
Subsequently on June 6, 2024 I received a letter from *************************** ( copy attached ), offering help and giving her direct phone ************** ). Intent on getting some answer, I called her at least 5 times, unable to get hold of her, I left my phone number and requested a call back.
To date I have not heard from her. This indicates a lack of respect and courtesy for the clients and above all lack of professionalism.
I believe some one should explain the nature of the risk , and if there is none, a formal apology.
Business response
07/31/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

July 31, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215

Re:BBB Case #: 22059324
     Huntington Case #: 01699075

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************************, which we received on July 31, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Customer response
08/02/2024
From: '***********************' via Dispute Resolution - Shared Inbox <********************************************************>
Date: Thu, Aug 1, 2024 at 11:53 AM
Subject: Dispute ID : ********
To: ******************************************************** <********************************************************>

THIS is to inform you that after BBB submitted my dispute to Huntington Bank , I received a telephone call from a representative in ************************* yesterday July 31, 24. Conversation was very short because he repeated exactly what was written in 3 letters of May 22,24 and one letter of June 6,24, that is: exceeding risk tolerance and according to our agreement we decided to end our relationship without being obligated to explain the risk. The only thing he added, and I quote, decision was made internally . At the end he apologized for *************************** not responding to my numerous telephone calls.

I, therefore, request answer to the following:

Bank to explain how I am a risk so that all the savings and checking accounts should be closed within one month but not to close the $100,000.00 CD? When I went to the branch office, I was told I can cash the CD at maturity date October 14,2024.?
Is it not possible that the data and informations used by the bank to reach their decision were flawed, inaccurate or incorrect, WHICH IF REVIEWED WITH ME COULD POSSIBLY BE RESOLVED?
By keeping me in the dark wouldnt I be a possible risk to other institutions?
By not being transparent, isnt bank doing a disservice to other financial institutions?

Sincerely yours;

***********************************
Initial Complaint
07/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Over the last two weeks I have experienced numerous problems with my Huntington account. Every month I have bills pay through this account successfully. However, I was notified by Huntington that when the bills went to process that there was an error in the system and unfortunately they did not process so then I was made aware by Huntington that my account will be debited to the tune of over $6000. This is extremely disheartening especially during times of financial uncertainty that most people are experiencing right now. If there was an issue processing the payment, this financial institution was obligated to make me aware of that at the time and not try to back debit my account for such an amount. The issue isnt the coverage of my bills as Ive stated they are successfully paid from the same account every month. My issue here is that this financial institution failed to make me aware of the issues that they were facing as a consumer in doing so it has caused me to take a financial loss. Not only have I taken a financial loss but this issue still has not been resolved as my account is still being debited for past bills. When speaking with customer service, no one has been able to rectify this issue, or assured me that this will not occur again. I have account notification set up as well as transaction alerts to ensure I know what is going on with my finances at all times. As a consumer, I have the right to be made aware of things that directly impact my account via a financial institution. Ive allowed time for Huntington to rectify this matter however, this issue is persisting. Please assist me in having this issue rectified as soon as possible.
Business response
07/30/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

July 30, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215

Re:BBB Case #: 22053110
     Huntington Case #: 01699027

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************,which we received on July 30, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
********************************************* Bank
Initial Complaint
07/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took an HELOC (Home Equity Line of Credit) with Huntington Bank. I pulled ****** out of that Line of Credit, and I deposited a check into another account. That check was not signed properly, and the bank returned the funds to Huntington (this was confirmed by a branch manager). After reporting to them that the funds still showed as missing from my Huntington account, ********************** said they had escalated the issue, and the funds should return a few days later. More than a month passed and they still have no answer for how $****** is tied up in what they are calling limbo. It has been almost three months since this check was returned and Huntington has still not resolved the issue. Im being charged interest and am basically being forced to make a payment that is not even my real balance to prevent damage to my credit. I spoke with an assistant vice president named ************************* who was very rude to me. She refused to listen and answer my questions and outright refused to get me her leaderships information so I could speak with them, help or do anything other than escalate on the phone with customer service. What good is an assistant vice president who cant do anything but call customer service? You could have three more associates in the building actually helping people for what you pay an Assistnat VP. 3 months, $******, stuck in LIMBO and an assistant vice president who refuses to assist.
Business response
07/30/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

July 30, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215

Re:BBB Case #: 22050493
     Huntington Case #: 01697036

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************,which we received on July 30, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************

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