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Average of 549 Customer Reviews
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Review fromKatina B
Date: 10/25/2022
1 starKatina B
Date: 10/25/2022
This company is highway Robbery all they do is take your money and cancel you policy. Due to.anything I don't know how They are in business because this is not right you will get insurance and then you're kicked off with no explanation and then then they act like they can treat you like anything after they have taken your money and giving you some test drive thing that makes absolutely no sense because it doesn't even work but but this is what the world is playing today It's so sad. But people are allowing them to still be in business and that is amazing to me
Root
Date: 10/09/2024
Hi, ******. We understand it can be disappointing to take the test drive and not get the decision you expected. We're sorry to hear it didn't work out and we appreciate you giving us a try.Review fromBennett H
Date: 10/17/2022
1 starBennett H
Date: 10/17/2022
I would not suggest if customer service is something you look for, I would highly suggest looking somewhere else. They also couldn't care less about your insurance score and the damage to that score by picking up and dropping you within a month of issuing you a policy. They utilize an app to see if you are eligible to continue using their service, but can't talk about the data they have received, even when the application is saying that you have been a safe driver. Furthermore, they don't empower any of their employees to know anything about the policy you hold and if you want to speak with a supervisor for clarification, they will give you a callback at a later date, but still are extremely vague and can't answer policy questions. Terrible business model and horrible transparency about what you are signing up for. I guess you get what you pay for.Root
Date: 10/18/2022
Hi, *******. We aim to be as transparent as possible, but can't share our algorithms. That said, we appreciate this feedback as we're always working on ways to improve your experience. If you need further assistance, feel free to be back in touch with Customer Support at *************************************** Root ************ TeamReview fromAnna B.
Date: 10/13/2022
1 starAnna B.
Date: 10/13/2022
Root started me super cheap to get me on board. I had a ticket for no insurance nothing else. I've been with them around 4 plus years with a payment every 3rd of the month for liability. Now that I need full coverage I'm being charged $258.06. Robbery for a loyal customer I'm getting ********************** some where else.Root
Date: 10/14/2022
Hi, ****. We'd love for you to stick with us, but we understand why you may choose a different carrier if you are able to find a lower rate elsewhere. We appreciate your time with us for over 4 years, and we'll be here to help if you need anything.Review fromCheldon S
Date: 10/13/2022
1 starCheldon S
Date: 10/13/2022
Be careful signing up for ROOT, I had insurance for less then a month and got into a bad accident. Totaled my car and now have 3 spinal fractures. I went to file a claim and realized that my policy had been canceled. Due to metrics I was apparently served a notice but NEVER reviewed mail or email about this. **************** tools me that Id have to just deal with it. So now I owe ****** for a car and lost my apartment due to this company using unrealistic metrics to automatically cancel policies.Root
Date: 10/14/2022
Hi, *******. We're sorry to hear about your experience. We've shared your feedback with our claims department. If you need further assistance with a claim, feel free to be back in touch with your claims adjuster. If you have questions about your policy, our customer support team will be happy to help at ***************************************Review fromMargaret M
Date: 10/11/2022
1 starMargaret M
Date: 10/11/2022
I vehicle was hit while parked.By a driver who was driving a car that was insured by Root Insurance.Neither party would give a statement!So my claim was denied because lack of corporation from the Insured and the driver!What a waste of almost 3 months to get back to me!Only to let me know Root was denied coverage!Shame on you Root InsuranceRoot
Date: 10/12/2022
********************. We're sorry to hear about your accident and we hope everyone is safe. Please know that we've shared your feedback with our claims department. If you need further assistance, feel free to be back in touch with your adjuster.Review fromBrandi S
Date: 10/11/2022
1 starBrandi S
Date: 10/11/2022
Horrible business! I purchased auto insurance for a later date. I canceled the auto policy before the start date. Root refunded $94 and kept $135 for policy fee! Talked to customer service and made some lame excuse. I paid for something that I canceled. Stay away from this company!!!Root
Date: 10/12/2022
Hi, ******. We're sorry to hear of any trouble. Please know we've shared your feedback with our customer support team. If you need further assistance, feel free to be back in touch at ***************************************Review fromLisa W
Date: 10/07/2022
1 starLisa W
Date: 10/07/2022
The prices for Root insurance are good, but be careful with this insurance company. Root never notified the Nevada *** that I had continuous coverage with them even though I called them twice and requested that they do so. The *** suspended my car registration (making it illegal to drive my car) and fined me $500. Im still trying to get my car registration reinstated and I have received no help from Root.Root
Date: 10/10/2022
Hi, ****. We're sorry to hear about your experience and we're here to help. If you haven't done so already, feel free to email our customer support team at ************************************** so that they can assist. Root ************ TeamReview fromMax W
Date: 10/06/2022
1 starMax W
Date: 10/06/2022
Root is a horrible insurance company! I recently considered buying a car from Carvana, and I had to get Root insurance on the car I was looking at getting before I could go to get the car (I was scheduled to pick it ** in a week). I did not buy the car, nor did I even test drive it. I changed my mind when I realized ******* was going to charge me $41,100 for it (it was a used ***** Civic, for crying out loud). I called Roots customer service to cancel the **********************, but they told me there was no way to cancel over the phone and that I had to use the app. I would have tried to cancel the same day I got it, but their customer service people didnt work that day (it was on a weekend), so I didnt end up canceling immediately. After I got the app and canceled, I found out that they only gave me a partial refund even though I never owned the car. Absolutely horrible experience! What they do should be illegal! Stay away from Root, and stay away from Carvana!Root
Date: 10/07/2022
Hi, **** This doesn't sound like the experience we want for our customers and we're sorry to hear of any trouble. Please know that we've shared your feedback with our customer support team for review. If you need further assistance, feel free to be back in touch with the team at ***************************************Review fromeaire d.
Date: 09/20/2022
1 stareaire d.
Date: 09/20/2022
They are terrible . Im reporting them . And it seems like they do this to everyone! They dont even pretend to care about their customers ! But u know what happens when a business has a terrible rep and bad customer service.. Good luck ********************** Im sure in **** u wont be a thing anymoreRoot
Date: 09/22/2022
Hi, Eaire. We hope to improve your experience. If you haven't done so already, feel free to send the details of your situation to our customer support team at ************************************** for review.Review fromChristopher A
Date: 09/20/2022
1 starChristopher A
Date: 09/20/2022
Ive been a Root Customer for about the past 2 years or so. Started with such a remarkable rate that I loved compared to other places. I used to have State Farm before switching. Now however they are just like ANY OTHER COMPANY! Recently I got an email saying that they were happy to automatically renew my policy in October for a new rate of over $200. About a $30 jump higher than what I was paying before. Literally FOR NO REASON OF MY PART. No tickets, no accidents, no claims, no nothing. Oh but because other people dont know how to drive and get into accidents it just HAS to affect everyone one else on the roads. If thats not the stupidest thing Ive heard yet I dont know what is. I found a cheaper policy with Progressive so I decided to switch with them in a later time before my policy renews. I emailed them requesting to not renew my policy to which I received an email stating that that was solely MY RESPONSIBILITY! Lets think about that for a sec. Your ready to raise the rates by a mile and a half and gladly automatically renew our policies but when we dont wish to renew and send a request oh that all of a sudden is solely our responsibility?! Money talks let me tell ya and insurance companies like rooty two shoes here know how to try and **** up EVERY CENT you got. That aint the end of it though. I read the fine print that stated that I may not even receive a refund for any unused insurance. Imagine that. For ANYONE looking for insurance, PLEASE do yourselves the favor and search elsewhere. Find a company that actually tries to reward there drivers. I know Allstate even sends out checks to there drivers for driving safe. Maybe I should switch with them instead. Either way Im not staying with Root. I know they will be responding to this with some bogus excuse or excuses. So honestly I dont even want a response from them regarding this review. If I dont receive a refund Ill be back to detail my experience with that too.Root
Date: 09/21/2022
**************************. While we'd love for you to stick with us, we understand why you may choose another carrier if you find a lower rate elsewhere. Typically, a prorated refund for unused premiums is issued on the date of cancellation. If you need further assistance with your policy or anything else, feel free to be back in touch with our customer support team at *************************************** Thank you for your feedback and for your time with us.
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