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Business Profile

Mortgage Lenders

JPMorgan Chase Bank, National Association

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for JPMorgan Chase Bank, National Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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JPMorgan Chase Bank, National Association has 164 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 33 Customer Reviews

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    Review Details

    • Max E

      Date: 08/06/2024

      I too, was a loyal Chase customer, but I am tired of how they treat small businesses. I'm a very small business owner who instituted a wire transfer that needed to be recalled because the fee I was not going to receive the fee to cover the transfer on time. (it's been a challenging year.) I phoned, trying to be honest and get ahead of the game. The associate told me that because I instituted it online, I was told that I could not cancel it but that since there were not enough funds in the account, the wire would absolutely not go through. Great. But, Chase took the funds out 4 business days later, almost emptying my operating account. I phoned to complain and was given a 4th reason to complain: 1. I was given incorrect information that will now adversely impact my business, because I have vendors who need I to timely pay (with what?) and funds coming out that *** make my account go negative. Poor customer service training.2. I received notice that the wire was pending and online it said that I could cancel "pending" wires, but pending does not mean pending; they'd already sent it. Lack of transparency.3. Chase's customers can institute a wire transfer online, but can't cancel it. Those are our funds; to not have complete control is egregious.4. It doesn't matter the date you schedule a wire for; Chase will send it anyway against your own instructions. Lack of following customers ********************************* has received tens if not hundreds of thousands of dollars (while holding my business funds). I am not sure that will continue to be the case.

    • Mary G

      Date: 08/01/2024

      They closed my account after getting my disability benefits today said I have a rescrictionon my account as my friend was trying to put money in my chase bank account they lied about have a location in ********* tn and atms never there located here it took them there and a Hal *** to tell me that closed my account even though there was no fraud in my account I told about eight different agents that it was legit but they ignore me and would transfer met to wrong agent stressed me and this was my disability money glad I was to get the funds to pay my rent tomorrow now I have to wait to August 13 to get my balance senti me by mail

    • Kintorious L

      Date: 07/29/2024

      I previously wrote a review and had someone reach out. Since then my situation has only become worse. After waiting 5 months for my savings (+$20k) to be cleared due to insurance we waited for the date of money being released. On that date, I couldn't log in to my account so i went to my local chase only to find out they took it upon themselves without warning to close my account and said they would now be mailing my savings to me. I was told I would receive it within 7-10 business days and we are now 15+ days with no update. They gave me a tracking number that has not been updated since the 23rd of July, **** has been called with no further update and now Chase says we need wait even longer if we want to void the check and get a new one sent.This is so unprofessional, I feel as I am living a nightmare. This is my entire savings they just take their dang time getting back to me. First of all, a little communication to tell me my account was going to be closed and for a reason. Secondly, we have $20k just casually being sent in the mail and my entire savings. I fell like no one truly cares and just passes me along, all i am asking for is my money back and ASAP to end this nightmare. I would love for someone to reach out and make this right. Get me a new check mailed over night so we can move on.

    • Natalie A

      Date: 07/26/2024

      _Complaint against Chase Bank_Betrayed by Chase's handling of a fraudulent case involving my accountant, who stole thousands from my account. Despite overwhelming evidence, Chase denied my claim and sided with the perpetrator._Evidence:_- Accountant took unauthorized funds, faking my signature (Chase has images,emails, receipts)- Used fake accounts, Square account numbers, and police reports - Claimed account was hacked, but emails reveal deception (Chase has these emails)- Payment history shows suspicious activity: $100/month for 9 months, then sudden increases to $200, $300, $1000 $4000 multiple times at one point reached felony level _Chase's Failure:_- Ignored their own definition of fraud - Failed to stop pending transactions, leading to significant losses - Sided with perpetrator, despite overwhelming evidence and over 20 years as a customer _Conclusion:_Chase Bank's betrayal has left me vulnerable. Use Chase as your "b)&!h bank" - don't trust them with your money, just use them for minimal transactions. Keep your valuable funds elsewhere. This bank is not on your side.

    • Robert J

      Date: 07/19/2024

      Too big to care I think... we recently had our mortgage servicing transferred to JPMC and have been inundated with email solicitations (seems like every day) from them and just was awakened by one "Urgent" email this morning a 1:39 a.m. I did not, and would not have chosen JPMC for any financial needs and now they buy their way into my life and force themselves upon me. Something needs to be done but they are among the all-powerful.

    • Matthew J

      Date: 07/02/2024

      I fill like I'm being picked on because of my race. Now they are taking money out of a account I didn't set up

    • Andrew H

      Date: 07/02/2024

      its actualy a 0 star Mutiple ada violations iv asked corppret to call me but nothing and now that i want to change my checking account im playing the game of we dont have the ssa ach showing and when i talked to a low level supivisor i get told we have it and when i talk to the money clearing department i get told we dont have it. i already talked to ssa and they told me that the sent it and it was up to chase if they want to clear early. but how can it clear early if they dont want to do there jobs by looking for it. know onto another violation i was on the phone and DUE TO MY AUTISM AND ANGZITY SOME TIME MY VOICE GOES LOADER WITH OUT ME KNOWING AND THAT DAY I SAID IM SORRY AND LET HERE KNOW ABOUT MY DISABILITYS AND SHE SAID AND I "I DONT CARE" like ok. told when i open my account that it was a account that i could get my money up to 2 days earlier and im finding out after 2 and 1/2 years that i was lied to when i opened my account and the account that i have does not give me access so i have to jump thro hoops to get it cleared so i can change banks

    • John W

      Date: 06/24/2024

      They have my check on hold for 12 days and I need to pay my bills

    • Michaela N

      Date: 06/23/2024

      I have been a loyal customer with chase bank since 2017. Made my payments on time, utilized my card regularly. Multiple times I’ve asked for credit limit increase all or most have been rejected. Never had a new card sent out to reflect my new last name. This recent time I paid off the card balance and was assessed an interest fee within the same day of paying off the card. I called the company trying to reason with the company to remove the interest fee seeing it was unfair and unethical and I had been faithfully paying on the card and paying on time. My request was met with apathy and rejected. I just believe it’s unethical business practice especially for someone who would have continued using and paying on the card. Chase showed disloyalty where I have been more than loyal in a business world of multiple companies reaching for my attention and unfortunately the account for was closed. And still with the remaining fee balance.

    • Tjax

      Date: 06/13/2024

      JP Morgan Chase is refusing to return my social security checks that had been diverted from my credit union direct deposit. Someone changed my direct deposit to an account at J P Morgan chase and received 4 of my deposits. JP Morgan is protecting the fraudster and refusing to even charge the person. Chase knows who has the account and won't even press charges to get my money back. Anyone can do this and get away with it!

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