Business ProfileforExpress

I placed an order for several items on 7/2. They were all shipped and received separately. I received one of the items, Navy Pinstriped dress pants, on 7/8- the bag it arrived in was in great shape. Once I took the pants out, I noticed immediately the fabric was in bad shape. It looked as if someone wore these pants numerous times, then put them in a washer & dryer, only then to return. The fabric has little fuzzballs all over it- the stitching in the waist coming undone- pieces of thread sticking out, and the legcuffs stitching coming undone, with threads loosely sticking also. Furthermore, I noticed a hole n the pant leg, at the bottom of the cuff. These are dress pants meant to be worn with a blazer. Things happen, I get that. This complaint is about the condition of the pants, but more importantly the way I was treated- My 1st call was pleasant, a rep informed me not to worry, she'll send out a replacement immediately due to the condition, as I would expect- (I wasn't the one that sent the pants in bad shape, QA should've caught this) and that she'll waive shipping back for the original. A few hours passed, and no confirmation email of the above, so I called back, and it went down hill from there! I was advised that I was lying about this, was hung up on(once by an actual supervisor disconnecting the call, and the other supervisor abruptly placed me on hold, w/o even telling me 15mins into the call, and left me on hold for 14 mins, w/o checking in/getting back on the phone, so naturally I disconnected that call.) I even provided the name of the rep, and they located her in the system. Apparently not good enough. During the call, I had to instruct the sup to stop yelling at me, and after 4-5 times, his response was "what if I am yelling, what's wrong with that." I was in the twilight zone. SMH. My request wasn't unreasonable- I didn't ask for compensation, all I wanted was the item I paid for, the way it was presented. Not enough space to list everything-terrible