Reviews
This profile includes reviews for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 225 Customer Reviews
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Review fromKyra C
Date: 05/07/2025
1 starKyra C
Date: 05/07/2025
I don’t personally rent from them but they own 8 out of the 12 homes in my cul-de-sac. They are ALL falling apart. Gutters falling off the houses, writing or graffiti on the brick, grass over a foot tall, deteriorating roofs and chimneys. You name it! This is in Westerville which is a very nice area and this company is decreasing the value of the surrounding homes. We spoke to a neighbor who is a Vinebrook tenant & they say they have maintenance requests that haven’t been reviewed for months!
Vinebrook Homes Ohio, LLC
Date: 05/09/2025
Thank you for bringing this to our attention. We take pride in maintaining our homes and being good neighbors in every community we serve. What you’ve described does not reflect the standards we aim to uphold.
If you're willing, we invite you to email ********************************** with the property addresses of concern so we can review and address the issues promptly. Your feedback helps us ensure that all homes—occupied or vacant—receive the attention they need.
We appreciate you speaking up and will ensure your concerns are shared with the appropriate team for further action.
Sincerely,
VineBrook Homes
Review fromAlyssa M
Date: 05/03/2025
1 starAlyssa M
Date: 05/03/2025
this company is a slumlord. there’s so many families getting screwed over by them. currently pursuing legal action to get every cent back. we haven’t even moved in! got keys and half rhe fragrance plug ins they used to disguise the smoke smell is gone… my children and i all had asthma attacks within hours. this company needs to rot, just like their houses are!!Vinebrook Homes Ohio, LLC
Date: 05/06/2025
We’re sorry to hear about your experience and take these concerns seriously.
The well-being of our residents is a top priority.
We encourage you to contact your local property manager directly to discuss available leasing options and next steps. Our team is committed to resolving issues quickly and appropriately.
For further assistance, please reach out to our Customer Service team at **************.
Sincerely,
VineBrook HomesReview fromIda V
Date: 03/31/2025
1 starIda V
Date: 03/31/2025
Me and my children are about to be homeless. I hit a rough patch. Vinebrook filed evictions on me. I paid in full and am still here. They decided to not renew my lease. So I can't rent from them, because of the filed evictions, no one will rent to me, and I can't stay. I never thought I'd be homeless. I work every day. Please read the lease. Don't let them get you.Vinebrook Homes Ohio, LLC
Date: 04/01/2025
We sincerely understand how difficult and stressful this situation must be for you and your family. We know that housing stability is essential, and we’re truly sorry to hear about the challenges you’re facing.
While we can’t discuss specific lease agreements in a public forum, we encourage you to reach out to our team directly, ************, to see if there are any additional resources they can offer.
Wishing you the best in this difficult time,
VineBrook Homes
Review fromViola M
Date: 03/12/2025
1 starViola M
Date: 03/12/2025
I am a current resident of vinebrook homes and I find that it is hard to get in touch with anyone there. Then when you get someone they talk down to you like you are dumb. For instance I have received a bill from the water company in the amount of 159.59 then I get a bill from there third party billing and it states 135.90. That is a 34.05 difference. So I place a call to only be told that there is a past due sewage charge of 647.05 that I have to pay. Excuse me, when I have paid each and every time the water bill is due. I was told that this happened all the time and there is nothing that can be done about this and no there is no one above that you can talk to to get this figured out. What in the hell is vinebrook doing. That is not my fault that there is a pass due sewage I paid all of my bills. They talk down to you and nothing is their fault. I am tired of this rental agency thinking that they can get away with this. I will be contacting a lawyer. I will not be paying that past due sewage. I paid my bills.Vinebrook Homes Ohio, LLC
Date: 03/13/2025
Thank you for your feedback. We understand how important it is to have clarity on your billing, and we want to help address any concerns you have regarding the backdated sewer charges.
We encourage you to reach out to our customer service department at ************ and request a copy of your ledger and utility addendum for further clarification. Our team will be happy to review the details with you and ensure you have a clear understanding of the charges.
We appreciate you as a resident and are here to help.
Sincerely,
VineBrook Homes
Review fromBrooke P
Date: 03/06/2025
1 starBrooke P
Date: 03/06/2025
I applied for a rental last night around 8pm and paid the application fee of 80$ since there were 2 applicants. It states this takes up to 2 days to be processed. This morning i checked to see any updates on the application around 10am and it said denied. I have called many times to figure out why i was denied since nothing was on my credit reports saying any credit records were even pulled by any kind of rental company. When i call they give me a number and it goes to the same automated system or the customer service email that no one responds to. I was also told no co-signers were allowed and if it was bad credit they would just ask for a higher deposit, which would’ve been no issue if i was given the chance since that was the only reason i went ahead and applied. Seems like they just stole my money that couldve paid for another application to a company that actually wanted my business.Vinebrook Homes Ohio, LLC
Date: 03/10/2025
Thank you for reaching out regarding your application status. We understand how important this process is and want to ensure you receive the assistance you need.
For more information for your application status, we encourage you to send a direct email to ********************************** with your full name and application details. This will allow our team to investigate further and provide you with a clearer explanation.
We appreciate your patience and look forward to assisting you.
Review fromJake B
Date: 02/17/2025
1 starJake B
Date: 02/17/2025
This is one of the worst rental companies I have ever rented from been over a week and still no heat needs a new furnace they said today there's no timeline and it's 15° outside been dealing with this off and on all winterVinebrook Homes Ohio, LLC
Date: 02/19/2025
We sincerely apologize for the delay in resolving your heating issue, especially in these cold temperatures. We understand how frustrating and uncomfortable this has been, and we truly regret any inconvenience it has caused.
If your heating issue is still unresolved, please follow up with us so we can assist you with temporary heating solutions while you await the repair. If the issue has been resolved, we sincerely appreciate your patience as we worked through our processes to get it addressed.
Please don’t hesitate to reach out if you need further assistance, ************* Your comfort is important to us, and we’re here to help.
Review fromJohn D
Date: 02/17/2025
1 starJohn D
Date: 02/17/2025
My mother passed I contacted them and let them know my mother passed away and I was going to be late paying my rent because I was dealing with the loss of my mother but I would be making a payment asap and mind you that was the only payment I owed they told me sorry for your loss and sent me a notice to leave they really don't give a s*** about you as a tenantVinebrook Homes Ohio, LLC
Date: 02/19/2025
First and foremost, we want to extend our deepest condolences for the loss of your mother. We understand that this is an incredibly difficult time, and we are truly sorry for your loss.
We also want to acknowledge your frustration and assure you that our intention is never to add stress during such a challenging moment. Unfortunately, state laws require us to send notices for late rent payments in order to remain compliant with legal requirements. That said, we always encourage residents to reach out so we can explore any available options for support.
If there’s anything we can do to assist you further, please don’t hesitate to contact our customer service team at ************. We appreciate you taking the time to share your experience, and we are here to help however we can.
Review fromhidden f
Date: 02/13/2025
1 starhidden f
Date: 02/13/2025
they really just dont give a **** about the people who rent patch jobs rotten floors only fix things that are considered "emergency" my galvanized pipes in my house that can lead to sickness are not "emergency"Vinebrook Homes Ohio, LLC
Date: 02/14/2025
We sincerely regret to hear about your concerns and understand how frustrating maintenance issues can be. Our goal is to provide a well-maintained and comfortable living environment for all residents, and we take your feedback seriously.
If you are experiencing ongoing maintenance issues, we encourage you to reach out to our customer service team at ************ so we can further assist you and work toward a resolution. We appreciate the opportunity to address your concerns.
Review fromBriana M
Date: 01/21/2025
1 starBriana M
Date: 01/21/2025
They are horrible I’ve made reports about the mold in my home & the increase in my rent along with assistance with rent all with no resolution. And today I was told they were filing for eviction.Vinebrook Homes Ohio, LLC
Date: 01/23/2025
We are truly sorry to hear about the challenges you’ve been facing with your home and rent concerns. We understand how frustrating and stressful this situation must be, and we want you to know that we are here to help.
To ensure your concerns are addressed as quickly as possible, we encourage you to contact our main line at ************. Our team is ready to assist you with maintenance issues, rent inquiries, and any other support you may need.
Please know that we value you as a resident, and we are committed to working with you toward a resolution.
Sincerely,
VineBrook Homes
Review fromKenosha T
Date: 01/15/2025
5 starsJessica Tillman is the absolute best. She is so relatable, respectful, none judgmental landlord I could ask for. I could go on and on, just know she really cares about the person living in the property and has so much sympathy and empathy for kids.
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