ComplaintsforBig Wood Tree Service
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Complaint Details
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Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contracted with Big Wood Tree Service to have them take down a silver maple tree in my back yard. They were supposed to cut the trunk down to the ground and the wood into fireplace size pieces. After two days of work they left the tree trunk standing about 6ft above the ground. The largest sections of wood, they cut, were not cut to fireplace size pieces. Some of the wood they cut were over 3ft long. They demanded payment from my wife and said they would be back to finish the job. That was on February 9th, 2022. I called them on the 9th to verify the outstanding work and they assured me they would be back to finish the job. Since then I have called multiple times to get an update. They have not responded. It appears they have no intention of finishing the job.Business response
04/02/2022
I was hired to do your maple tree witch I did !! I cut tree all the way down and cut the wood into 18 to 24 inche pieces...the stump couldn't go any further then 4 foot due to metal wire and old clothes pins growing in your tree for years prior to me cutting the tree down. I explained chain saws aren't made to cut metal.not only that you wanted me to split your wood witch wasn't agreed...I would love to come cut stump lower if you can get metal out of tree like I explained to your wife ...thanks sincerely big wood tree serviceCustomer response
04/04/2022
Complaint: ********
I am rejecting this response becausei was told he would get a a chain that would cut the clothes line and charge me for the chain.Why can't he cut below the clothes line?
All of this could be resolved if he would just return my calls
Sincerely,
***** ****
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Contact Information
Dayton, OH 45405
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | By Appt. Only |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.