17 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Joseph and Eliza B
5 stars04/17/2024
Tony and Sarah came in clutch once again! Several years ago, they were driving through my neighborhood picking some properties needing tree trimming and offering their services. After inspecting my oak and silver maple trees, he gave me a reasonable estimate. His work was fast, efficient, and he delivered on his promise, right on the spot! Today, I called Tony again because a huge branch from my hackberry tree fell into my neighbor's yard. He came to my rescue again, gave me a more than reasonable estimate, and even worked with me on that when my neighbor decided not to share any of the costs. Tony and Sarah have proven to be honest, trustworthy, and really skilled at their craft. I will 100% hire them and Big Wood Tree Service again. Another very happy customer! Thank you Tony and Sarah!
Big Wood Tree Service Response
05/12/2024
Thanks for the review it was a pleasure working with you guys I’m glad you enjoyed your experience with us looking forward to doing more work in the future have a blessed day sincerely Big wood tree crew!Review from Vickie N
5 stars02/02/2024
Tony and his family trimmed one of our very old oak trees and now it looks amazing, The price was very reasonable and they all worked quickly and efficiently. They put back everything they moved and cleaned up the area extremely well. Tony was great.Review from Therese W
2 stars10/23/2023
My husband contracted this company to take down two trees. One smaller one in the front yard, on large one in the back. It was a cash only deal that bothered me, but my husband was fine with it. The two trees were taken down ok. They fixed the fenced they broke, no problem. The bill was for the taking down and stump removal for both fallen trees. We paid Tony his money for the trees but held back his fee for stump removal. It’s a good thing! He was supposed to come at the end of the month. He didn’t show. My husband finally got a hold of Tony to see when he would complete the job per contract. He gave my husband a date….. no show again! My husband tried several times to reach Tony about the trump removal , but the calls all went to voice mail. My husband contacted another company for the stump removal.Review from Zigfrid G
1 star10/18/2023
Not trustworthy; over promises, under delivers. Took payment and did not complete job. Misrepresented on business card that he is BBB accredited; also not true. Said he was when he gave me the card but that also was not true.Review from Dee K
5 stars10/11/2023
They did a nice job on trimming parts of neighbor's tree that was leaning over the fence into my yard. They did a great job cleaning up too. Dee KReview from Paula S
3 stars08/02/2023
BIG Wood Tree Service- Reasonable rate. I did agreed to clean everything up for a reduced price. He stated that he would cut the tree in small size pieces that I can handle, A lot of it was left uncut. A pile of wood was left on my flower bed and around the fire hydrant, which I could have been fined for. He cut my internet wire while trimming my one tree. He did not tell me about it. I did not discover it until later in the evening. The service call to fix it was $100. The Cable person told me he had to have known due to the length of the wire. While at my house he stated several times if any damages occurred from cutting the tree down he would be responsible. I called and text him with no reply, giving him several days to respond. I should not have paid him until I looked at everything. I would not recommend him he is not a person of honesty and integrity. Paula S.Big Wood Tree Service Response
08/05/2023
This was the first I’ve heard of you not being happy with the work I performed I thought you were very happy especially when I did more work than we agreed with me and my crew went above and beyond what we were supposed to do I was hired to cut the tree and leave it where it lay but to help you out we loaded your truck and helped you out.. I never got a call or text from you.. I did everything I was supposed to do and more .. it was a huge tree and I’m sure you couldn’t lift the wood but I did what I was contracted to do AND MORE for free!!! Ps HONESTY AND INTEGRITY is at the top of my list for my customers. Have a blessed dayReview from Tim H
5 stars01/11/2023
Tony is fantastic, free quote right on the spot, great prices, quick and clean work. We had 2 jobs with them and both were great, I recommend to everyone and I'll be having them out again for sureReview from Chad M
5 stars12/08/2022
Tony came to my mom's house and asked if she would like a quote on trimming the giant sycamore in her front yard. The price sounded good to her, so he got to work immediately and also cut down a dead apple tree in her backyard. I was impressed by how much work he got done in a short amount of time, so I called him to get a quote on cutting down a big sweetgum tree that's been a nuisance on my property for 19 years. Tony got to work immediately and took care of it in one long afternoon. If you call Tony, be ready with cash because there's a good chance he'll be working on your tree 15 minutes after you approve the quote!Review from Lindsey W
5 stars08/18/2022
Tony came to my door to offer an estimate for trimming my large maple tree. His price to me seemed fair, and Tony, Sarah, and Mike did a nice clean job. I’ll keep your card, and would not hesitate to call again.Review from peter r
1 star06/14/2022
After Tony asked my wife not to not talk to neighbors about cost, I immediately talked to neighbors about cost. Tony was so obviously taking advantage of my wife's inexperience. What was charged as >600$ by Tony, was [after getting screwed] later estimated at ~200$ by three other companies. 40/hr*4man*1hr=160$ Do not let anyone take this mans word or estimate unless you know how to do math.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.