Business Profile

New Auto Parts

Jegs High Performance Centers

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Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

146 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On @ 4/19/25 I ordered part no. ************ Steel Truck Hood for a Hobby Truck Rebuild. The original OEM Hood was damaged in a Hail Storm. For @ 3 days JEGS couldn't provide me with a ship date due to supplier issues. @ 4/21/25 their cust. ********************** *** told me it could be 2-1/2 wks. before they could give me a ship date.....but nothing was said about when the hood would arrive at my place ie........no delivery date. I advised them that I'd have to cancel the order and let the body shop handle this because. I'm scheduled to my turn at the shop for @ 1-1/2 wks ok work @ 4/28/25. Due to the heavy load of work I didn't want to loose my appt. The cust serv. *** said she understood and would refund my payment in full and cancel the order. The refund hasn't been made, even I was told it would take 2 -3 days to be deposited in my acct. AND, in the last @ 24 hrs I recieved the hood shipped but with no dates even though I cancelled it close to a week ago. I've been around & around with Jegs PEOPLE and the shipping people. One says the matter is resolved and then I get an email from them showing it's not. I expected Quality Cust. ********************** from these people and not this horrific scamming mess. I reserched JEGS and they aren't squeaky clean in the business dealings with some of their customers. I just want what they assured me would happen. The order cancelled & my payment refunded do topoor customer **********************. I've spent $2000-$3000 on parts for this project and everybody else has delivered them in 3-4 days. That's my problem. Thanks for hearing me out, can you help me and show other customers, it's not them, it's poor cust. **********************. Thank you, ******* **********************************
Business Response
Date: 04/28/2025
Mr. *********,
We apologize for these inconveniences you experienced with your hood order. After receiving your call to cancel your hood order on 4/21 we emailed OER to cancel. Unfortunately our request to OER on 4/21 did not get answered until 4/24. At that time we were informed it had already shipped. You should not have had to reach out to us multiple times like you did and we understand your time is valuable. We should have done better.
On Friday 4/25 your card was refunded in full for $465.52. Credit Card refunds typically take up to 3 business days. You should see that refund within the next couple days.
We are also attempting to stop the order and have it returned to OER but If you do get a call from R&L Carriers please refuse the delivery.

Our apologies again for this inconvenience.

Sincerely,
**** *********
*********************
********************************************

Customer Answer
Date: 04/28/2025
I have a gmail from ****** dated 4/26/25 stating they would contact the carrier and have them return the order and they have processed the refund. I am supposed to receive the refund in 3-5 business days.
Customer Answer
Date: 04/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *********
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order the wrong carburator and talk to a person there and he help me find the right one but I had payed for the wrong one and he said we will refund your money. I order the right one and payed ****** for it. I never got a refund for the one I order that was wrong I was charged ****** for it .I want that put back in my account
Business Response
Date: 04/11/2025
Mr. ********,
Thank you for your order.
The first carburetor order for $447.14 was canceled and therefore should have never posted to your ***** We would have received a pre-auth from your bank only. Because the order never shipped that authorization would have expired. The only charge that should have posted to your account was for the new order of $627.97.
Please verify with your bank and let us know if we can be of any further assistance.

Please feel free to contact me directly at ************
Sincerely,
**** *********
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an oil dipstick for my mustang. It was promised by jegs that it fits that it fits it fits is what they said!! Shocker Got the part does not fit!!...Attempted to return Would not give me return shipping label unless I paid for Return shipping label... I should not have to pay for being lied to.. That's their mistake for lieing to people.just to sell more products...
Business Response
Date: 03/19/2025
Mr. *******,
Sorry to hear of issues you experienced with this product. I do see where you talked to a customer ********************** *** on 12/20/24 and a p***aid label was emailed to you at that time but was never used. A couple months later on 2/25 another customer ********************** *** talked to you and again offered a p***aid label but there looks like there was a disagreement on the refund amount so we didn't proceed after you mentioned that you would dispute the charge.
I have refunded you in full for that dipstick. Please watch for that refund to post to your M/C within the next 3-5 business days. You will not be required to return and can dispose or keep the dipstick.
Sincerely,
**** *********
Initial Complaint
Date:02/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive an email advertisement from Jegs for the Heidts Superide IRS at a substantial discount along with some other products as well. The Heidts Superide was prominantly displayed as the first product seen after a 'Free Shipping' banner. I verified the product description and price with Jegs salespeople ******, ***** and **** on different calls. I ended up ordering the product with ******* assistance as the website did not allow for options or comments. I was required to contact the manufacturer for specific measurements and options which I gave directly to the manufacturer. Jegs processed and received the full amount against my credit card with thier website noting the invoice and confirmation numbers and status as "In Process".My order was cancelled with an email from Jegs noting that the product was discontinued. ****** gave no indication of the product being unavailable when I spoke with them. Jegs has ***riced the same product with the same model number. When I contacted Jegs a week after ordering, the Sales *** at Jegs refused to honor the original sales price as advertized or the Jegs Price match guarentee as directed by his ************* is apparent that this Company is attempting to take advantage of it's customers with false promisses and claims. Other businesses are failing due to this company continuing to advertise low prices that they have no intention of honoring.
Business Response
Date: 02/27/2025
Hello and thank you for the opportunity to respond to this.
This looks like a combination pricing issue and part number change issue. I've attached an image from the manufacture web site that shows the breakdown of the components. You'll notice the part numbers are slightly different. (Item purchased is #BR-101 vs #BR-101-K. That difference in part numbers resulted in an item that was not available and a substantial change in price. $1871 vs $11,871.
We will be happy to discount the actual kit price of $11,871 if you are interested in proceeding with a new order. However the $1871 price is not for a complete kit. (again, reference the image from the manufacture)
I've also attached the below link regarding pricing.
************************************************************************************************
Sorry for the confusion in this matter

Sincerely,
**** *********

Customer Answer
Date: 03/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22957446

I am rejecting this response because:
The Jegs part number did not change, The manufacturer part number is irrelevant. The invoice references only the Jegs Part number.
Jegs advertised a Product at a price that they now refuse to honor.
No actual offer to remedy has been extended from Jegs, only a possible discount.
The product is currently shown as available on the manufacturer web site.

Regards,

******* *****
Business Response
Date: 03/06/2025
Mr. *****,
We're sorry you are not happy with our response but we have refunded you for this purchase and consider this matter closed. If you wish to discuss further please call me at **********************
Sincerely,
**** *********
Customer Answer
Date: 03/13/2025

Good afternoon, Treasurer. I hope you're at lunch. This is ******* ***** calling. You sent me an email that you're closing out the account. However, I thought I had till today to get back to you guys in regards to the status on the complaint against JEGS high performance. and do I have the numbers still up? Complaint number ********. I've been attempting to negotiate with the sales manager, operations manager in regards to this. They are dragging their feet. And because of that, I'd like to keep this open if possible. If you would be kind enough to give me a call back, ************. Again, this is ******* *****. Thank you.
Business Response
Date: 03/20/2025
We are continuing to try and reach a resolution with the Mr. *****
Customer Answer
Date: 03/25/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22957446

I am continuing to try and reach a resolution with Jegs.

Regards,

******* *****
Business Response
Date: 04/01/2025
I last sent an email to Mr. ***** on March 21st and never got a reply. Jegs is ready to honor the agreed upon price by myself and Mr. ****** That price would be 50% of our cost, which is a substantial savings over the actual Retail price.
Customer Answer
Date: 04/04/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22957446
email sent 4/4/2025:
Good Morning ****,

Thank you for your patience.
Would you please provide a total invoice/cost for the *** as was pictured. I do recall that the pictured coil overs shocks are slightly different.

The last time we spoke the cost was supposed to be less than $1,000 more for the chromed and polished parts.
At least that is where I recall we left off.

Thank you,
******* *****

Business Response
Date: 04/07/2025
The price for the *** as pictured is $4653.43 + tax. This does not include the polished stainless steel lower control arms, polished center section, or chrome axle shafts.

Here's the prices of the two add on's we last spoke about;
Polished Center section = $119.50
Polished Stainless Steel Lower Control Arms = $877.50
Total Add-on's = $997.00 + tax
Total overall cost with the two above add-on's = $5650.43 + tax
Initial Complaint
Date:01/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After a purchase from their website, I began receiving marketing emails. Since this began happening, I have tried three separate times to unsubscribe from marketing emails without any success. I receive multiple marketing emails from them each day. I just want it to stop please!
Business Response
Date: 01/14/2025
Thank you for the opportunity to resolve this matter.

Per the customers request we have removed his email from our marketing tools.
Business Response
Date: 01/14/2025
Update;
I noticed a different email within our system vs what's within this complaint.
On the customers order they provided *********************** and within the BBB complaint "***************************"
Both have now been removed .
Thank you
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a COMP Cams Big Mutha" Thumpr Hydraulic Flat Tappet Camshaft Complete Kit Lift kit and read through all the details, specifications, etc and there was no mention of anything needing to be machined in order to properly fit. I called on Saturday January 4th and was told by a technician that I received the wrong size, there was no customer ********************** available on weeekend so to call back on Monday. When I called back I was told that the technician from the weekend never put any notes in.. 45 minutes later after speaking with another technician who was going to have new valve spring seals sent to me the customer ********************** *** said that the ones that I had needed to be machined and it said that on the website. When I inquired where to find that she reached back out to the tech who told her it was common industry knowledge but not specified. She offered to send me a shipping label to return the kit but I had explained that everything but those items were installed and the engine was completely taken apart she did not seem to care. I was guaranteed proper fitment with no mention of having anything machined. Not on the website, not over the phone on 1/4, and only at the end of the 45 minute call. I spent over $600 believing that this was a proper fitment and it was not.
Business Response
Date: 01/16/2025
Thank you for the opportunity.
We do recognize this purchase has some presented some installation issues. We've left a couple messages since receiving this complaint and would like to discuss some sort of a resolution with you.
Sincerely,
**** *********
************
Initial Complaint
Date:12/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a set of ********* white wall tires and one turn yellow within a day after installation I texted a representative from jegs About the situation He said he they knew about the bad batch Per policy they want me to uninstall my tire Send it to them (pay from my own pocket) and wait for them to receive it then they will send me a replacement not knowing if the replacement would be a bad tire again So Ill be out of a car for a week or two while I wait for my tire Pay again for installation
Business Response
Date: 12/09/2024
Hello,
Thank you for reaching out, we are very sorry for the issues that you've had. We are more than happy to assist in starting the tire warranty process. It would need to be shipped back to us and once we receive it we can issue you a refund or exchange it for another tire. To expedite the process, you can purchase a tire, up front, so you can install a new tire when you remove the defective tire for a refund. We can assist you in purchasing a discounted ***** return shipping label to assist in getting the tire back to us at a lesser cost than tradaditional shipping methods.
Since this is a warranty claim, we would not be liable to cover any mouting or balancing fees or labor.
Thank you,
JEGS Customer Care.
Customer Answer
Date: 12/09/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22652435

I am rejecting this response because:
I would not be able to drive my vehicle for the amount of time it will take to get a replacement tire and its my daily driver car
Regards,

****** ********
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Jegs Performance,I am writing to file a formal complaint regarding a recent order I placed with your company. I ordered several items, two of which were labeled as "drop ship." One of these items, a throttle body, did not have tracking information provided to me, and I was not notified when it shipped. As a result, I was unaware of the delivery date and the item was left outside my residence, where it was subsequently stolen.Had I been informed of the tracking details or the delivery date, I would have been in a position to receive the package. When I called your customer ********************** to inquire about the tracking information, I was told the item had already been shipped and delivered. This was unacceptable, as I never received the necessary tracking details from your team.Furthermore, when I escalated my complaint to a supervisor, I found the response to be rude and unhelpful. Despite claiming to have tracking information, they failed to provide it to me beforehand. In an email dated 11/19/24, Jegs indicated that the throttle body had not yet shipped, but when I spoke to a supervisor today, I was informed that the item shipped on 11/18/24 and that tracking information was available on 11/19/24. If this is true, why was I not provided with this information in a timely manner so I could ensure I was available to receive my package?Attached are the relevant emails from Jegs regarding the tracking information for the other items I received, and the confusion surrounding the throttle bodys delivery.I request a full explanation of why I was not provided with tracking details and an appropriate resolution for the missing item.Sincerely,****** *******
Business Response
Date: 12/06/2024
Hello,
Thank you for reaching out, I sincerely appreciate you taking the time to talk to us about your concerns. I have reviewed your submitted data and can agree with us not sending you tracking, I do not see where we sent it to you. I have refunded you, as a courtesy, for the throttle body order in the amount of $413.64 and returned that money back to your AFFIRM account.
Thank you,
JEGS Customer Care.
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parts were sent wrong. They put a misleading picture in the photo
Business Response
Date: 11/18/2024
Hello,
Thank you for reaching out about the issues that you've had. I sincerely apologize.
I did research your order and it looks like you did receive the kit you ordered and paid for. The kit you ordered clearly states it comes with Explorer brakes. No where does it state that it includes the wilwood kit 140-10012-DR in lieu of the stock Explorer brakes. There are representative images on JEGS.com, along with representative image disclaimers telling you that the product you receive may differ from the images we use. We dont have the ability to photograph every part we sell, so pictures are re-used across part numbers when the product is similar.
We would be happy to offer you a $250 gift card for the inconveince.
Thank you,
Team JEGS.
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of stainless steel headers Jegs part number ****** on August 22nd 2024. The part specifically says that it will fit 1966 to 1991 GM trucks with small block ***** ******* cubic inch engine. However the part does not and cannot safely be modified to fit my 1967 ***** C10 truck. The header tube is incorrectly shaped to fit the engine pedestal on the driver side. Also if this could be modified the header sets less than half an inch from the control arm on the front suspension. Unfortunately I was not able to determine this until the header was modified to fit around the plug in all ***** small block heads used for the temperature sensor. I called JEGS and was up front about what I had done in order to make the headers fit the engine so I could install them on the truck. The customer ********************** representative was very nice but after speaking to what I assume is her manager she said that **** would not be able to help me in any way because the part had been modified. However I would not have been able to determine the parts fitment without making the modification and I feel that Jegs knows this as they are not ignorant when it comes to performance automotive parts. I feel that in a way this is a type of entrapment to the customer and would like to see Jegs do the right thing and correct the situation as it is a flaw in their design. I would be willing to exchange these headers for another brand even if I have to pay the difference between them as long as they will safely fit my vehicle without major modification. Thanks
Business Response
Date: 11/11/2024
Hello,
Thank you for reaching out, we sincerely appreciate you business. I am sorry to hear you received the headers defective. In most cases, we are not able to take a product back once its been modified, its imperative that you inspect the parts for defects prior to painting/cutting/trimming or doing anything that would make them non-returnable. I have issued you a full refund on this order that you shuold see on your ****** account in 2-3 businss days. You can dispose of the headers as we do not need them back.
Again, I am very sorry you have had issues with your order.
Thank you,
JEGS Customer Care.
Customer Answer
Date: 11/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

Thank you for your understanding the situation and making it right. I accept your response to resolve this complaint.

Regards,

******* ******

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Jegs High Performance Centers is NOT a BBB Accredited Business.