ComplaintsforJegs High Performance Centers

• Initial Complaint

  01/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on 1/9/2022 for some parts. At that time, the parts were estimated to ship on 1/19. I took my pickup apart the week of 1/19 in preparation for these parts to arrive. I received an email on 1/20 stating that the parts were backordered and have a new shipment estimation date of 3/08 - meanwhile, my pickup is completely taken apart and out of service and their customer support did not care one bit when I mentioned this and ultimately said (in nicer words) 'sucks to be you' without offering any kind of resolution. Meanwhile, their website is still promoting false advertising by stating these parts are available to ship out within the next few business days. **********************************************************************************************************************************

  Business response

  01/21/2022

  Hello, 

  Thank you for reaching out to us. I sincerely apologize for the delays, we do have these parts on order and ARP is struggling with global supply chain issues which are impacting their production facility and shipping times. The dates we are providing are the dates ARP is providing us directly. 
  
  Since this is a backorder, we have not charged your method of payment and will not charge you until they arrive to us and we ship them. If you do find them somewhere else sooner, you can let us know and we can cancel the order. 

  Again, I sincerely apologize for any inconvenience this has caused and hope we are able to get these parts to you soon so you are able to complete your project. I have added overnight shipping to your order at no cost to ensure they make it to you as quickly as possible. 

  Thank you,

  JEGS High Performance. 

  Customer response

  01/21/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because:
  At time of writing, Jegs' website currently shows other available options as available to ship significantly before the estimated backorder date. My pickup is out of service based on Jegs' original (missed) shipment date, so I need it back up and running ASAP.
  
  I ordered 1x 16 pack.
  
  Since I only have one exhaust manifold off right now; I would happily settle for:
  1x 8 pack
  (or)
  2x 4 pack
  
  ...to get my pickup up and running again while the remainder of the 16 studs come in at a later date. The website shows both the 4 pack and 8 pack are available to ship on 02/01/22, so I'm sure that will be no problem!
  
  ******** **** ********

  Business response

  01/25/2022

  Hello, we have contacted the manufacturer and they do not have any of this part number available. We are in the process of updating the ETAs across all quantities of this particular SKU. I sincerely apologize for the confusion. 

• Initial Complaint

  01/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered products from JEGS who shipped them and *** ** claims they were delivered. I did not receive a package but got delivery confirmation. I immediately contacted JEGS directly to explain that I did not receive the delivery. They did a tracer and told me that it shows delivered on their end and if I needed an investigation, I would need to contact *** ** directly. I did this and *** ** declined my claim because I am not the merchant. I then asked JEGS to release the authorization to me so I can re-file the claim with *** ** which they have refused to do and not only am I out $400+ dollars but I don't have the products and do not have the funds to re-order. I no longer wish to do business with JEGS, their complaints speak for themselves. I am asking for assistance is getting my full refund as I am also wasting time going back and forth with both JEGS and *** ** when this is clearly on the JEGS side. Additionally, I've had representatives from JEGS hang up on me as I was trying to do a three way call with them and *** **. I've estimated wasting over 4 hours of my time trying to get a resolution to this issue and have exhausted any other means than to file an official complaint against this company. Attached is proof of my claim that I tried to file with *** ** and their denial. If there is any further documentation needed, please let me know and I will happily provide.

  Business response

  01/10/2022

  Hello, 
  
  Thank you for reaching out to us. We have completed an investigation with ***** and they have concluded the package was delivered correctly. Due to the history at this address with lost packages we are no longer able to ship here. I would notify the police of your stolen package and proceed to file a claim with your home owners or renters insurance company to re-coup the losses from the stolen package. JEGS would only be responsible if the package was mis-delivered or lost. 

  Thank you,

   

  JEGS High Performance 

  Customer response

  01/11/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: This is exactly the response JEGS has already given to me and it is unacceptable.  I've asked for them to release the authorization of the shipment to me so I can handle this directly with *** ** OR they should give my money back as I do not have the product.  I've come here to ask for help from the BBB because I'm not the only one JEGS has given issues to.  I did not receive the product, I should either be given the tools to complete this directly with *** ** or JEGS should handle and give me a full refund.  I do not have home owners or rental insurance to push this off to, especially when I did business directly with JEGS therefore they should be resolving this for me.  I gave them everything they asked for from me however I'm the one out the product and money.  I am requesting the BBB to hold JEGS responsible for products they did not provide AND money they are holding of mine.  I am insulted by the fact that JEGS is trying to hold me responsible for others actions.  Delivery to incorrect addresses and continually "porch pirates" is all over and they should be held accountable for the product/package until it is in my hands.  
  
  ******** ********* ********

  Business response

  01/13/2022

  Hello, 

  Thank you for your response. We are unfortunately not able to change our decision. The package was delivered to the correct address and verified to be the correct address via a FedEx investigation. We are not able to provide a written release of liability for something shipped out our account. This package was delivered successfully by fedex to your address - JEGS responsibility ends at the successful delivery. We are not responsible for the actions of others after the package has been delivered, it would be the customers responsibility to either be present for the delivery or have the package delivered to a known safe location if this has happened previously. 

  To ensure this will not happen again, we did mark the address on this order as no longer deliverable. We will not ship any more orders to this address. 

  Thank you,

  JEGS Customer Care

  Business response

  01/14/2022

  Hello,

  The only communication we have from ***** confirming delivery is attached in a screenshot below. Delivery was confirmed by ***** drivers GPS. This customer has a history of non-receipt claims (his previous 3 orders) to this address and JEGS will not be issuing a refund or working with this customer moving forward. 
  

  Thank you,

  JEGS Customer Care

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/23/2021 brought a set (2) of ****** **** *** ********* on my ****** **** was told they were on back order several times then was told they were shipped in march but i did not receive them then was told due to covid they were not making them due to shut downs and was given three more delivery dates i asked for a refund they will not give me my money back now they are saying they were shipper in March but the place was on shut down in march

  Business response

  01/07/2022

  Hello,

   

  I sincerely apologize for the long delays. I have reached out to ****** and they are very sorry this has not been manufactuered or shipped at this time. These wheels are currently in production but they are not able to provide an ETA on when they will be available to ship. I have requested this order canceled as you have requested and we will work to issue you a refund  to your ****** **** used on the order as soon as possible. 

   

  ***** **** **** ******** ****

• Initial Complaint

  12/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the fuel pump from jegs.com on the web page it states that you get to fuel pump filters mounting bracket and a couple other items as well when I received the item I did not open it until I started to build my motor and when I opened it I noticed I did not receive all the items stated on the web page that I should have received I called them up and they said no you don't get all that stuff it is not explaining this item but a different item that it was part of a kit and I said no your overview section explains what you're buying on this page for this price it doesn't talk about any other items on any other listing on their whole website I checked numerous kinds of items and numerous other kit there's nothing like the guy said there was supposed to be they're refusing to give me what I paid for they already acknowledged that it was a problem and they need to get it fixed it's like okay well that's your problem not mine I pay for these items I should receive these items and they said oh you can send it back and we'll bill you for the larger kit and I said no your listing on your page says I get this stuff I want what I paid for please help me get this taken care of they have insulted me on the phone calling me a liar they have been absurdly rude to me and I've spent a lot of money with this company I don't understand why they're being so rude to me there was one guy that I got on the phone cuz I called numerous times and he was about to send everything to me but then he looked in the computer I said to call the supervisor and the supervisor refusing to give me these items and yet again I'll just tell you they've marked in their files it is a problem they need to fix on their website and yet they're not giving me what I paid for this is ridiculous please help me out with this please I attached screenshots of their web page listing and of my bill showing that I did pay for these items originally please help me

  Business response

  12/14/2021

  Hello, 

  Thank you for reaching out to us about the issue that you've had. I have looked into this and you did receive what you paid for. It is clearly outlined in the product bullets next to the part number and image and in the Details tab of JEGS.com that this is just a replacement pump for the kit you were trying to purchase. https://fitechefi.com/product/255lph-in-line-fuel-pump/ is a link to the FiTech website showing you did receive what you ordered and nothing additional was supposed to come with the part number you ordered. 
  
  
  We are happy to get this pump back, as long as its still in a new/unused condition and exchange it for the 50001 kit you intended to order. The overview tab on JEGS.com is intended to be an overview of the entire line of parts you are viewing, which was the Fuel Delivery Kit. The part you purchased was just the replacement pump from this kit. The details tab on JEGS.com does state that the part you ordered is a replacement pump only for the 50001 kit. 

  Please let us know if you would like to proceed with the exchange. 

  Thank you,

  
  JEGS Customer Care

• Initial Complaint

  10/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a motor from Jegs on 4/10/2021 for a total of $2159.76, the order stated a 5/20/2021 delivery. I was not contacted about the delay. On 5/20/2021 nothing showed up, so i had to calI to find out what happened. I called Jegs and was informed the motor would now arrive on 8/10/2021, again nothing showed up. On 10/13/2021 I called to cancel the order. Jegs tried to give me a gift card at first which I denied. I told them I want my money back. I was assured that the money would be in my account in 3-5 business days. On 10/21/2021 I still had not received my money. I called again and was told that I needed to wait an additional 3 days for my money. I asked Jegs to send me an email stating that this process was taking place. The customer service rep on the phone stated that she would send me an email after we hung up confirming my cancellation of the motor that still has no ETA. No email was sent to me stating that I’ve requested a refund. ************ *********** ****** *** ** ** * ***** *** ****** 

  Business response

  10/27/2021

  Hello, I sincerely apologize for the delays you have experience. *** did ship this engine and it has been sitting at a **** Freight terminal. They have tried to contact you to schedule a delivery but have not been able to reach you. We were able to reach *** and have them authorize the return to them. This is on the way back to *** and we have issued you a refund in full. You should see that credit in 2-3 business days. 

  ***** **** **** **** ************

  Business response

  11/03/2021

  Hello, 

  Credit was issued back to your original form of payment on 10/27/2021. Today is 11/3/2021; you should see the funds pending, if not posted to your account. If you do not see them, you would need to contact your financial institution and have them verify where they placed the refund.

  ***** **** **** ******** ****

  Customer response

  11/04/2021

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  **** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩