ComplaintsforStopWatt
Energy Conservation Products
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Two Stop Watts purchased on 10/9/23 for $112.86. Item was supposed to save on electricity. I tracked usage for two complete cycles and electricity cost and usage went up compared to last year at this time. There was an extended warranty included in the purchase. I emailed the [email protected] email address provided. I received no reply. I sent three subsequent emails, also with no reply. I would like to be refunded the amount I paid and also make note that their product does not work and their customer service is non-existent. No transaction number.Business response
03/04/2024
Ms. ******** contacted our office regarding her concerns. We regret any confusion that may have taken place. Ms. ********** account has been refunded in full $112.86. The account has been closed and no additional activity will take place.
Before receiving the complaint from your office, we were unaware Ms. ******** was unsatisfied with the resolution she received from customer service on 02/22/2024. At that time, customer service processed a full refund of $112.86 at Ms. ********** request. We notified Ms. ******** by email and she did not indicate any further concerns. If Ms. ******** needed further assistance, we regret that she did not feel comfortable contacting us again.
Sincerely yours,
Javen Wilson
V.P. Consumer RelationsCustomer response
03/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ********Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the product about 4 months ago. I have not saved any money on my power bills I cant believe Elon would put his name on junk. Im not asking for a dime. if I had remembered I would have set it back. I feel I was mislead and that the product is a scam.Business response
03/01/2024
We are sorry to hear that the product is not working as expected. Please feel free to contact customer service for support (614) 486-6336
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased the items but never product, and I never received an email or a confirmation but it was clearly deducted from my accountBusiness response
03/01/2024
Ms **** contacted our office by email stating she had not received the product. Our agent did not follow up correctly with Ms. **** and we did not receive another email from her.
We regret any confusion that may have taken place and, in the interest of 100% customer satisfaction, we have processed a full refund of $109.92. Ms. Diaz’s account has been closed, and no additional activity will take place, and Ms. **** may keep any product he has.Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The two heaters I bought do not work. I want my money back and cannot reach the company.Business response
03/01/2024
In researching the account we see the customer contacted us via email. The agent did not respond properly to the customer when asking for the refund and how to return the product. We are re-training the agent as it was an honest mistake.
We have refunded Ms. Cranson $122.94 and she may keep the product she has.Customer response
03/15/2024
Dear Sir,
The business has resolved my complaint. Thank you.
Yours Truly,
********* *******
Initial Complaint
12/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
bought three stop watt devices two at full price and one at discount price 19.95.plugged them in as instructed and been a few moths now and no change in electric bill.they do not work.Business response
01/08/2024
To whom it may concern,
In the interest of 100% customer satisfaction Mr. ********’s orders have been canceled and we have refunded the total amount of $132.85. Before receiving the complaint from your office, we were unaware that Mr. ******** had any concerns as he never contacted our office.
Mr. ********’s account is closed, there is no remaining balance, and he can keep any product that he has.
Sincerely yours,
J**** W*****
V.P. Consumer RelationsInitial Complaint
12/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 3 StopWatts and was also charged 23.52 for the lifetime warranty. I did not say that I wanted the warranty. When I mentioned this to my friend, she asked if I had researched this company through BBB. Upon doing that I found out that this is a scam and I immediately sent an email to the company asking them to cancel my order. I did this within 24 hours. I’m afraid I will get trapped like these other people. I’m asking you to contact them and let them know to please not ship these items to me and to refund my bank account.Business response
12/18/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
December 18, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. ******** contacted our office by email requesting a refund. Her account was immediately refunded in full $151.08. Before receiving her complaint from your office we thought the account was settled. We regret any confusion that may have taken place. Ms. ********’s account has been closed, and no additional activity will take place. Ms. ******** can keep any product she has.
Sincerely yours,
***** ****** V.P. Consumer RelationsInitial Complaint
12/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Product does not do what is claimed and money back garentee does not give you an option to return for refund of purchase price. I do not recall the exact price paid but it was about $75.00.Business response
12/08/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
December 07, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Mr. ***** contacted our office by email stating he had not received the product. We researched his order and found it was delivered. We supplied Mr. ***** with the tracking number (**********************) and informed him to contact us if further assistance was needed. Before receiving this complaint from your office, we thought the account was settled.
We regret any confusion that may have taken place and, in the interest of 100% customer satisfaction, we have processed a full refund of $94.23. Mr. Evan’s account has been closed, and no additional activity will take place, and Mr. ***** may keep any product he has.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I want to get a full refund from the company Stopwatt falsely claiming to be associated with Elon Musk and to reduce or cut the amount of my electrical utility billBusiness response
12/05/2023
Stop Watt
7652 Sawmill Rd
STE 213
Dublin, OH 43016
December 05, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: (614) 486-6336
fax: (614) 486-6631
To whom it may concern,
Mr. **** contacted our office by phone requesting a refund. We informed Mr. **** that his account was refunded $112.86. Before receiving his complaint from your office, we thought the account was settled. We regret any confusion that may have taken place. Mr. ****’s account has been closed, and no additional activity will take place. Mr. **** can keep any product he has.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
Javen W*****
V.P. Consumer RelationsCustomer response
12/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*** ****Initial Complaint
11/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered 4 units on November 17th, 2023 totaling $129.91 under Order Number: **********. I tried to email them, with no response. The company claims it “stabilizes electrical current” and corrects energy waste, slashing utility bills by 40% or more. But don’t let the glossy ads and dramatic testimonials fool you – Stop Watt is a complete scam. This electricity savings sham uses deceptive marketing strategies to trick consumers, including the Slick website loaded with fake reviews Social media ads promoting unbelievable claims TikTok and YouTube videos of “satisfied” customers Fake endorsements by celebrities like **** **** News reports on scam websites that look like ABC, CNN, Fox News The Stop Watt scammers combine these persuasive tactics to give the impression their product is a cutting-edge, proven technology for reducing electric bills. But under even minimal scrutiny, the entire scheme quickly falls apart. Stop Watt contains cheap, generic electrical parts with no special energy-saving capabilities. The few positive reviews are fabricated, the celebrity backers are non-existent, and the news sites are spoofed. It’s all an elaborate ruse to get consumers to spend OUR MONEY FALSELY.Business response
12/05/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
December 05, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. **** contacted our office requesting a refund. We informed Ms. **** that her account was refunded $129.91. Before receiving her complaint from your office, we thought the account was settled. We regret any confusion that may have taken place. Ms. ****’s account has been closed and no additional activity will take place. Ms. **** can keep any product she has.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
***** ****** V.P. Consumer RelationsInitial Complaint
11/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order Number#********** and Order # **********. 10/28/2023. Order #:********** Date: 09/09/2023. I purchased 3 Stopwatts for $109.92. I paid a total of $151.08 for all 3 Stopwatts. One month later, I made the same purchase for an additional $151.08. I plugged them in, as directed, and our breakers kept tripping off. We put up with this for 3 days and I called an Electrician. He told me to unplug the Stopwatts because they are just expensive looking capacitors. I hate being scammed. They falsely claimed to me that **** **** endorsed the product. After several unanswered phone calls and emails I am finally filing a complaint. This company is flat out lying and making claims that are false. I want all of my purchases refunded. I contacted customer support, and got some orders refunded, but now I cannot get a response from the company. Don't fall for this horrible scam. I insist that any outstanding purchases be refunded for deceptive business practices. I have spent at least $302.16, if not more on warranties. Find any other purchases on file under my name and refund all of them immediately, or I will take more extensive action.Business response
11/30/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
November 29, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. *** contacted our office requesting a refund. We informed Ms. *** that her account was refunded $151.08. Before receiving her complaint from your office we thought the account was settled. We regret any confusion that may have taken place. We have now refunded the account a total of $309.51. Ms. ***’s account has been closed, and no additional activity will take place. Ms. *** can keep any product she has.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer Relations
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
47 total complaints in the last 3 years.
44 complaints closed in the last 12 months.