ComplaintsforStopWatt
Energy Conservation Products
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Nov 19, 2023 I placed an order for 3 StopWatt units. The company claimed they would reduce my electricity usage by increased efficiency. They also claimed that you can CANCEL your order prior to shipment. After placing the order a message appeared on the website that "my order was confirmed". They did not send me an email receipt, order #, or tracking number, so I became suspicious. I checked for complaints on the BBB website and found a lot of them which stated the product did not work and that the advertisement was fraudulent and that their money was not refunded upon request. About 1 hour after placing the order, I sent an email to the email address they provided for their service department requesting that my order be cancelled and that my credit card not be charged. I did not received a return message confirming my request.Business response
12/01/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
Ms. ******* contacted our office regarding her concerns. We regret any confusion that may have taken place. Ms. *******’s account has been refunded in full $133.44. The account has been closed and no additional activity will take place.
Before receiving the complaint from your office, we were unaware Ms. ******* was unsatisfied with the resolution she received from customer service on 11/19/2023. At that time, customer service processed a full refund of $133.44 at Ms. *******’s request. We notified Ms. ******* by email and she did not indicate any further concerns. If Ms. ******* needed further assistance, we regret that she did not feel comfortable contacting us again.
Sincerely yours,
***** ******
V.P. Consumer RelationsCustomer response
12/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** *******Initial Complaint
11/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/23 we placed an order for stopwatt. Ordered 2 total of $93.26 including shipping. They claimed to be sending us plug-in units that would help lower our electricity usage. We later learned that this was a scam and our bill did not go down as promised. After contacting them to return items for refund. They claimed if returned in 60 days you would get a refund. Upon trying to return the items they said I had two choices option 1 - return items with rma#. They will then enter the refund in 7-10 business days. Then could take 25-30 days for it to process through our financial institution. Or #2 no need to return and they will refund $42.15. After reading others comments on here, I see that many had issues with option #2. So we went for option #1 but believe that we should get 100% back due to this scam! Order #53075E2EC6. Under Mark *******. The ad was seen on Facebook with a claim that it was in partnership with Elon Musk and they also claimed that we would get a free unit. That they later claimed they had no idea about that ad.Business response
12/01/2023
Stop Watt
7652 Sawmill Rd
STE 213
Dublin, OH 43016
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: (614) 486-6336
fax: (614) 486-6631
To whom it may concern,
Mr. ******* contacted our office requesting a refund. We informed Mr. ******* that his account was refunded $42.15. Before receiving his complaint from your office, we thought the account was settled. We regret any confusion that may have taken place. We have now refunded the account a total of $93.26. Mr. *******’s account has been closed, and no additional activity will take place. Mr. ******* can keep any product he has.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
Javen Wilson
V.P. Consumer RelationsCustomer response
12/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ********Initial Complaint
11/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 3 stop watt devices. My son refused to use them and lead me to reviews If this **** **** scam. After doing my own research, I too believe it is a scam . I also was charged for a washing machine cleaner (Limescale prevention tablets that I did not orderBusiness response
12/01/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
###-###-####
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
When marketing online we have found reviews that love us and reviews that do not. If you are a customer of ours, we will always make it right! Like most products Stop Watt works differently for each customer. We regret that Ms. **** did not give our product a try at helping to reduce her energy consumption.
In the interest of 100% customer satisfaction Ms. ****’s orders have been canceled and we have refunded the total amount of $134.88. Before receiving the complaint from your office, we were unaware that Ms. **** had any concerns as she never contacted our office.
Ms. ****’s account is closed, there is no remaining balance, and she can keep any product that she has.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The transaction was made on 11/10/2023. Money was charged ($117.99) was charged to my credit card 3 times. The device they advertised was to lower electric bill by maintaining a steady flow of electricity through the lines. Follow up shows that it is a scam operation. When I called the company denied that it was their web site. I also emailed the company at hello@stopwatt. no response from company. I was not given a account number or tracking number. They also did the same to my husband and said they can't send to devise; it has the wrong zip code. the ad was on the internet. Contacted the FTC who recommended contacting you.Business response
12/01/2023
Stop Watt
7652 Sawmill Rd
STE 213
Dublin, OH 43016
November 30, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: (614) 486-6336
fax: (614) 486-6631
To whom it *** concern,
Ms. *** contacted our office by email requesting a refund. Her account was refunded in full $487.32. Before receiving her complaint from your office we thought the account was settled. We regret any confusion that *** have taken place. Ms. ***’s account has been closed, and no additional activity will take place. Ms. *** can keep any product she has.
We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
Javen W*****
V.P. Consumer RelationsCustomer response
12/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *** update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
********* * ***Initial Complaint
11/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This company took advantage of my elderly parent by selling them a useless product. I am an electrical engineer and have examined the product that does absolutely nothing other than light up a green light when plugged in, even though this company claims it will cut power bills by 40 percent. Website further claims that all of the homes energy is routed through this device, which cannot happen with a single plug in device and would be exceptionally dangerous if it did. Marketing practises were fraudulent, deceptive and designed to entrap the elderly.Business response
11/29/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
November 29, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
After searching for the customer by the address provided we can not find anyone at that address in our system. Please provide more information as we would like to provide a solution for the customer. Our goal is 100% customer satisfaction.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
11/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I am requesting a full refund of a total of $112.86 for a product I purchased on 11-02-2023 under false advertisement. Stop Watt falsely advertises product with false endorsement and false claims that were not made by **** **** regarding their products performance. I feel this was a scam to purposely mislead customers to trust and try their product because of their fraudulently using **** ****’s reputation to sell their product. I want a full refund. I purchased of 2 products for $112.86. As you can see, I am well within my 30 day money back period. Let me know where to return these high dollar capacitors.Business response
12/01/2023
Stop Watt
**** ******* ** *** *** ******* ** ***** ***** ********
October 11, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax:
###-###-####
To whom it may concern,
After a detailed review of our records, we have been unable to locate a James *****, or his address in our data base. It doesn’t appear Mr. ***** ordered any products directly from us, but it is possible he ordered from a currently unknown reseller. We will continue our research to ensure the linking to our brand with any unauthorized website is removed, as this goes against our agreements and policies, however; we have no order in our system from Mr. *****. We apologize that we are unable to assist more in isolating the exact company the product was ordered from.
If the order was placed under a different name or address, or Mr. ***** would simply discuss the issue with a live agent, he can reach us by phone at ###-###-####, by chat on our website stopwatts.com, or by email at *********************
We hope Mr. ***** can resolve his concerns.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
11/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
09/10/2023 I purchased 3 Stopwatts for $109.92 US plus customs $17.92. This company lied about decreasing electricity bills by 40%. This company is a scam and should be shut down. We monitored our bills for a month, no change at all. Please shut down this site.Business response
11/29/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
November 29, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
We tried to search for the customer by name, phone number, and email address listed and were unable to locate anyone. Please give us more information such as the full address of where the product was delivered, or an order number. 100% customer satisfaction is our goal and we apologize for any confusion.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
11/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
After several unanswered attempts to contact the company. It has come to my attention that the claims made by the company used to gain my trust are unfounded and fraudulent. Elon Musk does not have any affiliation with StopWatt, and performance of product was greatly exaggerated.So I am requesting a full refund in the amount of $113.25 Order number ********** 09/21/2023 thank you:Business response
11/29/2023
Stop Watt
**** ******* ** *** *** ******* ** *****
November 29, 2023
BBB of Central Ohio
1169 Dublin Road
Columbus, OH 43215-1005
ph: ###-###-####
fax: ###-###-####
To whom it may concern,
In the interest of 100% customer satisfaction Mr. ************* orders have been canceled and refunded the total amount of $113.25. Before receiving the complaint from your office, we were unaware that Mr. *********** was unsatisfied with his purchase. Had Mr. *********** contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.
While all activity on this account matches the terms, conditions, and products posted on the site from which the orders were placed, we apologize for any confusion and hope we have resolved Mr. Anderson’s concerns. The account has been closed, there is no remaining balance, and Mr. Anderson can keep any products he has.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
10/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
To whom it may concern, I have enclosed for your consideration a total of three (3) Stop Watt devices which I recently purchased last month on-line for a total of $109.92 on my credit card. The advertising of this product claimed that the device had been developed by Elon Musk was a false and deceptive representation. I also remain unsure that these devices provide any actual utility bill savings.. As a result, I request a prompt cancellation of my purchase order and demand a full credit refund of $109.92 by Stop Watt to my credit card used to purchase this product. Best regardsBusiness response
10/30/2023
To whom it may concern,
Mr. ******* contacted our office requesting a refund. We informed Mr. ******* that on 10/17/2023 his account was refunded $109.92 in full. We regret any confusion that may have taken place. Mr. *******’s account has been closed, and no additional activity will take place. Mr. ******* can keep any product he has.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
J**** W*****
V.P. Consumer RelationsCustomer response
12/13/2023
Thank you for your assistance in this matter. After several requests and several weeks of waiting for a credit refund to my credit card, the StopWatt company refunded my money in full. Thus, I no longer need the assistance of the BBB.
Thank you.Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Overview of the Stop Watt Scam Stop Watt is advertised as a revolutionary device that can significantly reduce your home’s electricity usage simply by plugging it into a wall outlet. The makers claim it “stabilizes electrical current” and corrects energy waste, slashing utility bills by 40% or more. But don’t let the glossy ads and dramatic testimonials fool you – Stop Watt is a complete scam. This electricity savings sham uses deceptive marketing strategies to trick consumers, including: Slick website loaded with fake reviews Social media ads promoting unbelievable claims TikTok and YouTube videos of “satisfied” customers Fake endorsements by celebrities like Elon Musk News reports on scam websites that look like CNN, ABC, Fox News The Stop Watt scammers combine these persuasive tactics to give the impression their product is a cutting-edge, proven technology for reducing electric bills. But under even minimal scrutiny, the entire scheme quickly falls apart. Stop Watt contains cheap, generic electrical parts with no special energy saving capabilities. The few positive reviews are fabricated, the celebrity backers are non-existent, and the news sites are spoofed. It’s all an elaborate ruse to get consumers to spend $49 on a useless device. I tried this device. It does nothing. I asked to return it for a refund. The company refused to accept return and refund my money.Business response
10/27/2023
To whom it may concern,
Mr. ****** contacted our office regarding his concerns. We regret any confusion that may have taken place. Mr. ******’s account has been refunded in full $61.40. The account has been closed and no additional activity will take place, Mr. ****** can keep any product he has.
We regret that customer service did not address Mr. ******’s concerns to his complete satisfaction. The customer service received by Mr. ****** is not up to our standards and we are scheduling retraining for the agent involved.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
J**** W*****
V.P. Consumer Relations
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Customer Complaints Summary
47 total complaints in the last 3 years.
44 complaints closed in the last 12 months.