ComplaintsforIGS Energy

Energy Service Company

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Initial Complaint
05/31/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Description: Representative misrepresented the facts. He told me that *** ****** is the electric aggregate provider for Greene Count. He told me that an unauthorized request had been submitted to switch our electrical provider. He offered to undo that unauthorized request and restore us to the aggregate electric program. None of this is true. He misrepresented the fact to fool me into signing a contract with IGS. I have mailed a notice of cancellation. I will be calling IGS to confirm the contract is rescinded.
Business response
06/04/2024
Good afternoon,
The electric account was cancelled per your request. The gas account is active with IGS under the Greene County Community Program.

Thank you,
*** ******
Initial Complaint
05/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The more power the solar panel makes the more money they charge monthly. I would think the more power generated it should be less also taking advantage of a 81 year old man and locking him into a 25 yr contract I don't believe he understood what type of program they were selling.
Business response
05/20/2024
Thank you for being an IGS Solar customer. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone. Please give us a call at ###-###-#### to further discuss your concerns.
Customer response
05/22/2024
In withdrawal from the checking account you don't see any remarks on what the payment is for and the latter dates if you take notice as the price increases due to the solar panels generating more power
Business response
05/25/2024
IGS has tried to reach you; however, your voicemail is full. Please call us at ###-###-####, so we can review your concerns
Initial Complaint
04/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was just told to check into my gas supplier because my duke bill was so high. And to my astonishment I was told I signed up for IGS Energy I have no recollection of signing up for this nore would I have signed up for something that is triple what Duke energy is supplying. Duke energy looks for for the cheapest supplier for you. I feel this company is misrepresenting what they are doing to customers. I asked for a copy of the signed contract. Because again I would not have signed up for a new supplier. I have no papers indicating any information on any contract.
Business response
04/09/2024
Good afternoon,

IGS has attached the sign enrollment forms from September 2022.
Contracts are for 36 months, at the end of contract IGS will send a notice advising renewal rate.
If you wish to cancel now both contracts carry a $199.00 early termination fee.
Thank you,
IGS Energy
Customer response
04/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21546912

I am rejecting this response because: I did not sign that. and I tried to file a complaint with them but they kept transferring me. They also did not have my correct email.

Regards,

******** ********
Business response
04/12/2024
IGS will send notice to cancel the accounts. We must allow each utility one to two billing cycles to remove IGS.

Thank you,
IGS Energy
Customer response
04/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******** ********
Initial Complaint
03/25/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Representative from igs walked up to my house front door and tried to start opening my front door with out announcing his name or a hello our anything, just got out of his car, walked up to my front door and started to twist and turn my door handle to open my door with no markings on his car and would not give me a brochure from his company when I asked for one, way sketchy Business practices,
Business response
03/26/2024
IGS spoke with the customer and resolved his concern.

Thank you,
IGS Energy
Customer response
03/27/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21483168

I am rejecting this response because:
I would like to know how the company plans to train their door to door employees to respectfully approch customers house and not refuse to give out literature about the company they are claiming to represent, also to have markings on their vehicles from what company they are from.

Regards,

**** ******
Initial Complaint
03/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They kept charging me, after I told them I no longer wanted there service
Business response
03/20/2024
Good morning,

IGS shows you emailed to cancel on 08/24/2023, Cancellation takes one to two billing cycles to complete.
On 03/12/2024, IGS advised we would adjust the difference between the IGS rate and the utility's rate. A check will be placed in the mail.

Thank you,
IGS Energy
Initial Complaint
03/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
About a year ago they talked me into signing up for their electric plan, I explained I was on a budget they assured me my bill would not go up. My bill went up from about 150 to over 300. I called in tears. They assured me this would not happen again, the next month is was the same it was well over 300 and it was 99 to get of my contract. On the 3rd month I had to pay well over 400 with the regular bill and to get of the contract. I was so upset. I paid it and just ate the cost. I lost hundreds of dollars. I am on a 3 year contract with the *** bill. I looked at my bill I am paying 92 per ccf through them and ******** *** is only 32 per ccf right now. I called and told them they were almost triple that I wanted to leave. I had been with them for years. They said yes, I had been with them 18 years. They won't let me leave without the $99. I asked to send me the phone conversation where I signed up for this. It was an 18 minute phone conversation. I have this recording. At the 15 minute mark I asked the man I said what if the price of *** goes down. He says, mam...this is something that you don't have to worry about it is not going to happen. I said ok and let him sign me up on the 36 month contract.
Business response
03/07/2024
Good afternoon,

Can you confirm, you would like to cancel the *** contract?

Thank You,
IGS Energy
Customer response
03/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. If and only if they agree to not charging me the $99 fee, as I stipulated in my complaint. Thank you.

Regards,

******* *****
Business response
03/19/2024
IGS processed the cancellation today. It can take ******** *** one to two billing cycles to remove IGS. No early termination fee will be billed.

Thank you,
IGS Energy
Customer response
03/28/2024
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

(740) 464-0998 Davis, ******* 21392816 IGS Energy Mar 28, 2024 12:06 PM
Initial Complaint
03/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
May 2023 I received a past due notice from IGS indicating that since DP&L had not received full payment that DP&L would not forward payments to IGS Account number *******-********** Is this a failure on my part to understand a contract I signed with IGS. I was told no separate billing would occur that my bill would still be with DP&L. Then when I tried to just pay the bill in July without questioning what was going on, I was directed to a collections company that seemed shady to me, first it asks if I want to dispute the debt, which solidified the original thought that I would not get a separate bill. Then, it was only payable by check thru the mail, I couldn't see anything on line. And when the business answered the phone they didn't identify themselves as the business name on my debt collector statement. Since July 2023 no further bills have shown up. I think this was a scam from IGS ? Other than scamming you to sign up for their service, do they scam the consumer with false billing too ?
Business response
03/11/2024
Good morning,
IGS does show that the account was referred to our 3rd party collections.
The amount due is 1*1.30.
Please reach out to IGS at ***************

Thank you.
IGS Energy
Customer response
03/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ************
Initial Complaint
02/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received my Duke energy bill and seen fees from IGS, when I called them they said I signed up 2 years ago with someone that came to my door, I never signed anything with someone at my door. I told them I wanted to cancel and was told I could not do so until September 2024, this is February so because this company is a scam I am to pay these crazy fees until then???? This should be against the law
Business response
02/27/2024
Good afternoon,
Please find attached the signed contract documents for the IGS Energy enrollment. In order for IGS to enroll the account a customer must sign the documents attached and provide IGS Energy with the utility account numbers.
IGS feels we have a valid enrollment.
Thank you,
IGS Energy
Initial Complaint
02/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This gas supplier is charging triple what other providers are charging. My gas bill has never been as high in the 14 yrs that I have lived in this house. They are excessively over charging and they also charging a 200 dollar cancelation fee after being a customer for 2 years. This company is a rip off to its customers. I should not be penalized for switching companies when they are excessively over charging their customers
Business response
02/20/2024
Sorry to hear you are not please with IGS.

IGS has sent a response to your PUCO complaint and will continue to work with you and the PUCO to resolve your concern.

Thank you,
IGS Energy
Initial Complaint
02/15/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Had a contract for gas supply with them that expired in Jan 2024. We canceled with them on Dec 5, 2023 and then they never processed the cancelation so they billed at a much higher rate on our Feb 2024 bill. Had to cancel again today which can take time to switch gas suppliers from today. I want our price from IGS Energy to be the same as our contracted price until the switch is completed. They need to provide bill credits to adjust the price until we are switched back to Washigton Gas our gas distributor.
Business response
02/15/2024
Good afternoon,
IGS reviewed the call from 12/05/2023, on the call IGS was informed the customer would be switching suppliers. IGS advised the customer of her contract end date and that when the other supplier submits the enrollment the utility will notify IGS.
The customer did not ask IGS to cancel the account.
No credit is due.
Thank you,
IGS Energy
Customer response
02/15/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21297372

I am rejecting this response because: I did call on Dec 5, 2023 to cancel my service with IGS effective at the end of my contract in Jan 2024. I was clear on the call that I was switching gas suppliers and wanted to cancel with IGS. I even asked for a cancellation confirmation that they did not provide. I’m not sure what they think I was calling for on Dec 5, if it was not to cancel service with them at the end of my contract. Their response is unacceptable.

Regards,

**** *****
Business response
02/19/2024
Good Morning,
  IGS Energy has been in contact with the customer, and we are working resolve this situation. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone.

Thank you,
IGS Energy
Customer response
02/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. A refund has been issued as requested.

Regards,

**** *****

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