Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A representative from *** came to my home and wanted me to sign up with their company and get gas and electric through them instead ofa P. The man stood in my kitchen and told me I'm a senior citizen too and you will save money I guarantee. He never told me about a contractever Three weeks after I signed up with them my rates went up . I was called and told I had a two year contract and I was stuck with them. I got really annoyed after a while and called and now they tell me I had a three year contract and I said no I do not . Another representative told me I had two years. My electric bill just about doubled. I called them telling them I'm a senior citizen who still works part time. I'll be 70 this month I thought they would waive the $99 but they would not. I really would like to get the word out about this company. I've made some dumb mistakes in my life but this is the dumbest one I've ever made and the man misled me terribly. I would really like my $99 back. I'm paying it because I don't want this going on my credit report but they really misled me lied to me.Thank you ******* ******

  Business response

  01/14/2025

  Sorry you feel IGS is bad.

  IGS shows your most recent enrollment took place on 07/08/2024, when you contacted IGS.  

  At this time, you locked the electric into a fixed rate contract of ***** per kwh for 12 months and gas for a fixed rate of .699 per ccf for 12 months. Both contracts carry an eft of $99.00.

  On 11/18/2024, *** received noticed you switched to a new product. IGS is not able to waive the eft for you to switch to a new supplier.

   

  Thank you,

  IGS Energy

   

  Customer response

  01/26/2025

  I don't have more information but I don't know how you wanted me to respond to . I told you to contact me through text message you did not. You called and left a message that was blank and it was a weekend so I didn't call back. I truly feel like this company is scamming people They ripped me off for a lot of money. I'm 69 years old and still work part time that $99 sure would come in handy. I checked my email and there was nothing until I checked today and saw this one. So I'm just disappointed because I feel like they are taking advantage of people
  

  Thank you ******* ******

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their representative came to my house and told me that signing up for igs energy would save me money and be cheaper. Instead it costs more. I canceled it. Now they are charging me an early termination fee of 99.00$. I really don't feel like paying this. I feel that this company misrepresented itself and scammed me. Is there anyway to get the money back so I don't have to pay it?

  Business response

  01/10/2025

  Good morning,

  
  IGS was able to speak with Mr. ********** and come to an agreement regarding his *** accounts. Customer is happy with the outcome.

  Thank you,

  IGS Energy

• Initial Complaint

  01/04/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In November of 2024.Lady knocked on my door said she was with his was in area helping to get electric ****s lowered.asked to see my **** told me what I was paying in supply charge.If I switched to them and keep my same rate my supply charge would be less.Because they are clean energy I would see cheaper electric ****.Told me I could cancel anytime there was now ****** I agreed thinking I would have a lower electric ****.I got my first **** on Dec 31 my supply charge doubled my electric **** doubled I looked to cancel there's a $99.00 cancel ******* I was paying under 7 cents per kw now it's under 9 cents. I leave my apartment at 6;30 pm till 5 am for work come home eat go to bed there is no way my **** should be this high living by myself.I feel I was lied to and mislead I want out of contract feel I should not have to pay cancelation fee.based on lies and miss leading.I am not only person going through this with this company I have read plenty of complaints.

  Business response

  01/09/2025

  IGS was able to speak with the customer and resolve his concern.

   

  Thank you,
  IGS Energy

  Customer response

  01/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  12/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled *** on July 2nd, 2024.They continued to withdraw money from my charge card.After I caught on I disputed the charges with Discover.They found in my favor credited my account *** does not recognize the dispute and has threatened to send me to a collection agency unless I pay by December 28th.

  Business response

  12/31/2024

  Thank you for reaching out to IGS Solar.

  IGS Community Solar has processed the refund for $30.94.  IGS shows all Community solar invoice have stopped.

   

  Thank you,

  IGS Community Solar

  Customer response

  01/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22733713
  
  I am rejecting this response because: 
  My Discover card settled a disputed charge IGS.

  IGS stated they did not recognize Discovers settlement in my favor.

  They gave me two days to pay up or they were going to send me to a collection agency.

  We are retired and maybe looking to downsize. After searching the internet it sounded like we should avoid having a collection agency on our record, so I payed up to avoid their threat.

  I am 72 years old and I believe from the get go that they tried to mislead me.

  I had several emails which I had included previously, where they continued to increase what I owe.i truly believe they took advantage of me with my age and I suffer from hearing loss.

   The guy who set this up for IGS made it sound like I would be getting some cash back without having to pay any thing. In hindsight I wish I had nothing to do with them. Why would I sign up to pay more and get 10% back. I am retired on a fixed income I dont need any more bills.

   

  
  Regards,
  
  ***** *******

  Customer response

  01/07/2025

  Yes IGS has refunded the money.

  I still believe they were taking advantage of me because of my age and hearing disability.

  Thank you your help.

  I hope that IGS will receive some kind of ***** **** for this, but thank you BBB for your help.

  Customer response

  01/09/2025

  Thank you 

• Initial Complaint

  12/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  6/2024 A Representative from this company came to our home to offer to lock in our electric bill rates with the company we currently use which is met ** said he was from the company totally lied to us never mentioned any contract gave us false rates also changed our gas provider i called my electric carrier they informed me that *** had changed us back in June of 2024 I called **** a supervisor for that company explained what happened and how the ***resentative totally supplied us with false information and also allowed us to enroll my mothers address thinking we were locking our rates in with our previous provider and that no changes would be made she offered to cancel services with contract termination fees of $149.00 each home I want to cancel with no fees due to the fact this ***resentative lied about switching companies never mentioned contracts and she would not waive the fees a bit rude and we were lied to by this young man and in fact their rates are way higher then promised plus they changed our providers which was the first thing I told this *** that I did not want they need to correct this problem and also with my moms bill too she is over 80 can not hear or speak English well thus was a scam on the behalf of this ***resentative thank you I put an amount in below so could submit my complaint the amount change monthly Im seeking termination of a contract under false information given to us

  Business response

  12/16/2024

  Thank you for reaching out to *** with your concern.  IGS shows the home energy manager spoke with you on 12/13/2024 and was able resolve your concern. 

  Customer response

  12/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* ******

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  At a little after 7pm EST, an *** employee knocked on my door. When I opened the door, the employee told me that my account had been flagged for not having responded to some sort of form he claimed that Duke Energy, my primary energy provider, had sent out about them. I had never received any such form. He said that at "no additional cost to the customer" I would have my "current kWh rate locked in for 2 years" and that I would "still be receiving it from DUKE ENERGY." He asked to see my bill to see if I had a "dollar sign next to the account instead of a check ***** and said that I must not have completed the form. He made me read off my account number to him so he could enter it. He had me sign, after scrolling to the bottom of the page to presumably hide the actual conditions to which I was signing, saying that, and I quote, "This is just to say I did my job." He then said that "at no additional charge to the customer" I had completed the thing he claimed **** had sent me. He also said that I had the right to cancel within 7 days, but "that almost no one does that." I was then told that I would receive an email as confirmation, and that **** would send me a letter in a few days as well. Later on, I received the email, and it appeared to say that I had CHANGED ENERGY PROVIDERS which I did not ever consent to! I looked into it, and it seems that there is some sort of cancellation fee, but I was lied to about the service I was being provided, why I was contacted, and what I was signing for. I also found out that this "IGS" charges a HUGE amount more for energy than **** does, so I was also lied to about there being "no additional charge to the customer." I am going to call them in the morning to try and cancel, and I dispute any charge they may attempt to say I consented to, as I was not even given the chance to read the conditions, nor was I told what I was truly signing. I wish for any "cancellation fee" to be waived, and to never be contacted by *** again.

  Business response

  12/12/2024

  Thank you for your feedback, IGS will be reaching out to you to review your complaint.

   

  Thank you,

  IGS Energy

• Initial Complaint

  11/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into our house in June of this year. When we bought it it had solar panels on the roof in all pictures. After inspection it was noted that solar panels were not on the roof. Realtor talked to igs and was told they would be on the roof before closing. When we arrived from our cross country trip the panels were still in the backyard. I called igs and was told the previous owner owed them money and they wanted me to pay for it. After two months of fighting with them they finally put the panels on in August. Since then we had a panel that was not working. A tech came out to fix it and did not attach the panel back to the roof. Hurricane ****** came through and ripped the panels off my roof. Slamming it into the roof putting a hole in it. Then it smashed into my vehicle denting and scratching the side. Ive called numerous times and sent numerous emails with pictures but get nowhere with fixing my vehicle. I shouldnt have to use my insurance for your techs negligence.

  Business response

  12/09/2024

  IGS Solar has reached out to the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.

  Thank you,

  IGS Energy

  Customer response

  12/12/2024

  Yes IGS has emailed me asking for an estimate on repairs to my vehicle. I have sent them the estimate and am awaiting their response. I will be satisfied when they accept and pay for damages. 

  Customer response

  12/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22603393
  
  I am rejecting this response because: Yes IGS has emailed me asking for an estimate on repairs to my vehicle. I have sent them the estimate and am awaiting their response. I will be satisfied when they accept and pay for damages. 
  
  Regards,
  
  ***** ********

  Business response

  12/19/2024

  IGS has addressed the concerns with the customer, and their request is resolved. 

   

  Thank you,
  IGS Solar

• Initial Complaint

  11/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sadly, I just noticed that I have been charged more than double my electricity bill with ****** ******? This company is listed on my bill and I have been charged around ******* a month in addition to my monthly Toledo ****** ****? I recall a salesman coming to my home explaining very little but that I was required to have them and that I was save money because I am charged a fee when I do not have a supplier through *************! I am furious! I had no idea I have been just paying my bill electronically and today I happened to look at the charges and IGS is listed! I feel like I have been taken advantage of and I absolutely want a refund and I do NOT want to continue with this company! Be AWARE!

  Business response

  11/25/2024

  Thanks for your feedback. Were sorry to hear youre not pleased. An IGS manager will be reaching out to review the account with you.

   

  Thank you,

  IGS Energy.

  Customer response

  11/26/2024

  Good Afternoon.

  IGS has merely said they will cancel my account (but stated it will take 1-2 Billing cycles) and also sent me a bill for $149 for early disconnection fee. I am absolutely stunned. They basically scammed me for months (and many others) and then on top of the money they received from me for 8months they only resolution is to charge me MORE?! 
  

  I have also filed a complaint with The public utilities commission of Ohio who have opened an investigation. 
  

  I am absolutely NOT content with their response. They believe because I signed all the paperwork-that is enough-but I had no idea it was OPTIONAL and I had no idea it would basically mean me paying Toledo ****** AND pay them for a service. Please note-many people have reported on your complaint system that they were manipulated and tricked into signing up due to their high pressure sales *** at my door. 
  

  Thank you for hearing me and taking my complaint seriously. I do appreciate anything you can do to stop this from happening to anyone else. 

  Customer response

  11/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22592534
  
  I am rejecting this response because: 
  You made no attempt to rectify the hundreds of dollars I was scammed out of for the last 8months! In fact, all you did was send me ANOTHER BILL for $149 and say I would be charged for canceling early BUT that my account would not be closed for 1-2 more months?! So meanwhile, I am STILL BEING CHARGED FOR A SERVICE I WAS SCAMMED INTO AGREEING TO?! This is NOT A SOLUTION.
  

  As such, I have filed a complaint with The *********************************** and they have opened an investigation. You MUST stop this type of FRAUD and manipulation of the consumer! A *** standing in your living room, ******* you lying and pressuring a customer is WRONG and it is NOT CONSIDERED informed consent, if consumers do not understand what they are agreeing to. 
  

  As I have said, NO ONE would willing sign up for a second electric bill; paying double for Electric! 
  
  Regards,
  
  ***** ******

  Business response

  12/09/2024

  
  IGS shows the account enrolled on 02/15/2024 via home energy agent.
  
  Electric for a fixed rate of ***** per kwh for 24 months with an eft of $149.00.
  Gas for a fixed rate of .799 per ccf for 24 months with an eft of $149.00.
  
  Welcome email was sent an opened.
  Feb 15, 2024 2:09:16 PM
  Communication -Communication Sent
  Welcome Packet
  Hide Details
  View Document
  Status: OPENED
  Email Address: ********************************
  Mailing Address: N/A
  
  
  Gas enrolled errored and IGS sent a letter.
  
  Customer emailed IGS on 11/25/2024 to cancel stating our agent gave wrong information.
  IGS advised customer she had been paying less with IGS up till Aug of 2024, IGS advised it was a fixed rate contract and EFT will not be waived.
  
  Customer opened the welcome email and had time to review the contract terms.
  
  The home Energy manger tried to reach the customer on 11/26/2024 to review the billing with her to explain she is not paying double charged with IGS, but we have not received a return call.
  
  Thank you,

  Customer response

  12/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22592534
  
  I am rejecting this response because: the fact that a customer signed up is not good enough. My point has always been that I was not provided accurate ************** if a customer agrees to a service but under FALSE information-that is FRAUD. A man came to my home and told me things that were absolutely NOT true. I would never have signed up to pay an additional electric bill?! That makes no sense! So obviously, consumers are being manipulated. NO MATTER WHAT THE SMALL PRINT STATES! Consumers-BEWARE! 
  
  Regards,
  
  ***** ******

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 18, 2024 at approximately 4:25 pm, two people came to my door wearing IGS jackets. They first asked asked for Mr. ****** I told them that no one by that name lives here. They then asked for ******* ****** I informed them that he died ***** years ago (he was the former owner of this house). I informed them that I am on Fairborn's do not solicit list. They then lied and said they didn't see me on the do not solicit list. I informed them that 1)it's illegal for them to solicit to houses on the do not solicit list 2)that they must have a solicitation license to go door to door in ******** and 3)that they are now trespassing and need to leave my property ************** soon as I told them to leave my property, they started laughing at me and refused to leave. I had to scream at them to leave and I told them I'd call the police. They slowly left while laughing.This is illegal harassment. Since I am on the do not solicit list, it's illegal for them to even knock on my door. The lying about the list, laughing at me, and refusing to leave turned this into a quite hostile situation. These aggressive and illegal harassment techniques must stop.

  Business response

  11/20/2024

  *** reviewed your concern with our agent and his manager.  IGS also added your account to our Do Not Solicit database.

  Thank you,

  IGS Energy

  Customer response

  11/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *****

• Initial Complaint

  11/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  BBB took a complaint over the phone. below is the voice to text voicemail description

  Did not want or was asked permission to change to IGS Eneregy just wanted billed by AEP. Wants changed back to *** wants also correction to credit bureau

  Yes, my name is ****** ******, and I have a complaint against IGES Energy, and I want to go back to just AEP Energy alone. They put on a report for me to have energy with them that I did not sign for or that I did not agree with. And I want to go back. It has hurt my credit report, and I want to go back to AEP only. And I appreciate it if you can get this taken care of, my phone number is ************. And my case number is **********. And the credit report, I'll have that removed to get my credit straight. It has hurt my credit. Thank you. In just a minute.

  Business response

  12/17/2024

  **** ******
  Attachments
  12:20 PM (29 minutes ago)
  to me
  
  Good morning
  
   
  
  IT appears my files are too large for the site and my reply is getting kicked out.
  
   
  
  IGS shows the customer enrolled on March 11, 2021. Enrollment call attached.
  
  The account cancelled with IGS on July 6, 2022. Once the account is no longer being supplied by ***, *** will stop collecting on behalf of ****
  
  IGS feels balance is valid.
  
   
  
  Thank you,
  
   
  
   
  
  **** ******
  
  Compliance Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩