Business Profile

Energy Service Company

IGS Energy

Headquarters

Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

231 total complaints in the last 3 years.
74 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 3 family in ** with IGS Solar. My tenant from the 1st floor alerted me to the fact that her electric bill was very high. When checking the Solar, I called Enphase on 1/27/2025 and was told that there was a problem with 3 microinverters since Sept 2024. Enphase customer service *** sent an email to ******************** asking for someone to take a look at it. I sent a few follow up emails and finally received a call from IGS (male) and he pushed back immediately and tried to tell me the system was working correctly. When I asked him to take a look at the ARRAY in Sept 2024 - he did and agreed there was a problem. I did not write down his name nor remember the exact date. I sent a few more emails and then today I called and asked to speak to a Supervisor. I spoke to "Mar" - who would not provide her last name and wasted more time. First, she couldn't find my emails, so I sent it to her. Then she claimed the issue was fixed in a few minutes by READING THE ***** string and NOT checking the system array data. More than 70% of the panels on the 1st floor roof are black but according to "Mar", this is normal. Then she asked me who called me because it was not in the notes on my account - she continued to push back with her script that there was NOT a problem. At this point I don't know what to believe. Beware - I was a customer previously for ****** for over 5 years - never had a problem. I will regret forever doing business with IGS Solar - I have no confidence nor trust in their system or staff. Even the basic customer service step of updating a customer's account with up-to-date notes was NOT done. IGS Solar SLA is extremely poor and final question whoever reads this - wouldn't you send someone out to at least VERIFY the system IS working properly due to the aging of the issue and the fact that a customer was ignored and lied to?
Business Response
Date: 03/17/2025

Thank you for being an IGS Solar customer. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.Please give us a call at ************ to further discuss your concerns.
Customer Answer
Date: 03/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23034725

I am rejecting this response because dumping me to **************** is not a resolution. I already wasted too much of my time reporting the issue to multiple 'economical' heavily accented customer service reps/manager * why would anyone with a working brain call the same useless **** and have to explain everything again? Who knows if my solar system is working 100% * maybe a real customer service manager could review my account and listen to the 'recorded calls for training' and exercise some due diligence and then CALL ME. Now that would be the definition of customer service. Pathetic response * seriously but not surprising * I bet the dipstick who wrote the response didn't even open up the email that I attached to the complaint.

Regards,

******** ********
Business Response
Date: 03/19/2025
Thank you for being an IGS Solar customer. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.We have made multiple call attempts to the phone numbers on your account over the past week. If you are still interested in speaking with a supervisor,please give us a call at ************, or reply to our email sent from ************************************* to further discuss your concerns.

Thank you,
IGS Solar
Customer Answer
Date: 03/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint someone from *** reached out to me asking me to email the electric utility bills. At this point, I don't have the time nor energy to fight to get someone to physically look at the solar system - this appears to be equal to asking IGS to climb Mt Everest for a bucket of snow.
Regards,

******** ********
Initial Complaint
Date:03/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive "reach out" call to close my account.
Business Response
Date: 03/03/2025
Thank you for your feedback. *** will listen to the call and address any concerns with the agent.
Thank you, IGS Energy
Initial Complaint
Date:02/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on the phone with Duke Energy to discuss my bill. I was told that I had a pending enrollment with *** that I hadto call IGS and cancel so I called IGS to cancel the lady on The phone said that it had been over a week so I would be charged $149. It has not been over a week ! thats why still pending. duke Energy told me it was still pending if it had been over a week then it wouldnt be pending and I remember when they were and it was less than a week a week ago and today is February 26 to 2025. They were here last weekend and I made a mistake signing up for that or anything else so I wanted to cancel and now Im being charged $149 for absolutely It should be illegal for them to be able to add that to my gas electric bill! It should be illegal it should be illegal them to charge us for nothing they did nothing they provided no service all they did was provide aggravation at my door on the weekend when Ididnt wanna talk to nobody, and Ill do anything to get you out of my face! Thats what I get for being too Nice! I do not believe I owe IGS $149 they did nothing they provided a service. I have nothing to show for it at all, but a headache.!
Business Response
Date: 03/03/2025
Good afternoon,
IGS must allow 7day to cancel an agreement per Ohio rules. The cancellation came in on day 8, IGS will go ahead and waive the early termination fee for you.

Thank you,
IGS Energy
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IGS energy is a predatory company. When I was approached in 2023 by their representative, none of my questions were answered regarding the contract, nor was the contract fully explained to me. In addition, starting this year, I noticed my rate was increased without my being informed. This is a predatory practice. I When I asked their representative over the phone why this was done, I did not receive a clear answer and was merely told that my usage increased, so the price increased. Additionally, I was disrespected and talked down to at every turn. I also did mention that the Duke energy rate was 10 cents cheaper than the rate of IGS that I was TOLD would save me money. They again said I was lying. Finally, the inclusion of a non-waivable $99 early cancellation fee was the last straw. As of my next energy bill, I will be switching back to ****. I would encourage others to never work with this company for their energy needs.
Business Response
Date: 03/04/2025
Good morning,
IGS does show the account enrolled on 07/17/2023 via home energy agent. *** sent a contract renewal notice on 07/01/2024. IGS then show an account was locked into a new fixed rate contract on 08/12/2024. The 08/12/2024 enrollment was completed via the web.
IGS shows enrollment was cancelled on 02/13/2025.
Attached are the enrollment documents from 08/12/2024.

Thank you,
IGS Energy
Initial Complaint
Date:02/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They use misleading sales tactics - they say that your account has been "flagged." I asked that they not send anyone else to my house but they said that only a manager was able to do that. Scammy business.
Business Response
Date: 02/19/2025
Good morning,
Thank you for reaching out to IGS Energy. IGS is not able to locate an account with the information provided. Can you please provide your address?
You can also reach IGS Energy at ************.
Thank you,
IGS Energy
Initial Complaint
Date:02/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple years ago I moved to ******, and had a knock on the door. Some guy from an energy company said that he could make my bills cheaper and asked to look at my bill. He then just said it would be cheaper and left. Come to find out that I was actually put into a contract with IGS Energy without knowing it, and its double the price of anything else around me for both gas and electric. I thought it would be fine that I was scammed, but I'm very sick of paying so much more than I should and I want the contract to be cancelled, but the company wants $200 early termination fee for both electric and gas. I really don't want to wait any longer and the contracts still have until August and September of this year. I Just can't believe that there's been so many similar complaints and I still haven't had this fixed.
Business Response
Date: 02/17/2025
Thank you for reaching out. *** does show we have signed contracts for both the gas and electric accounts. Please reach out to IGS so we can review your account. IGS can be reached at ************ or ******************************.
Thank you,
IGS Energy
Initial Complaint
Date:02/13/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unaware I was even still with igs energy, I called to cancel. They would not believe me when I said I never talked with anyone about renewing and in fact had been living with my parents for the past two years for health care. They told me the contract would terminate in January and if I waited Id avoid a ****** late fee. In January I called and to cancel and this time they said I must have been giving the wrong year and the contract wouldnt end until January 5, 2026. They also stated that the termination fee was ****** not ****** as I was told. Later that day I received a call trying to get me to stay with there company. I stated that their fixed rate is high!! WELL what really upset me was the next day I received this emailHi *******, Xxxxx xxxxxxx here with IGS Energy and its time to renew the Fixed Rate for your ELECTRIC account. Please call me directly at ************ and Ill make sure that you have a Fixed Rate instead of a Variable Rate for your account. Thanks, Xxxxx xxxxxx IGS ENERGY ( I saved this email for proof that they actually did say this the very next day)Really!!! Are they doing the best for me???? Horrible business ethics! I didnt sign anything and they say I did and now they want to change my 3 year contract to a variable rate after I complained of the high prices! I asked them twice to see this signed contract because I had no paper work . They sent this contract with a checklist of acknowledgement of supplier details with *** and I can tell you that I have never seen those questions before!!! And i certainly did not answer them! One item stated I also had gas with them what!!! I called and yes I did! I immediately canceled and have no idea how that happened! So now they want ****** because I cancelled. Something is not right here! Do the right thing!
Business Response
Date: 02/14/2025
Good morning,
IGS shows the accounts enrolled on 01/05/2025 via home energy agent. Both the gas and electric enrolled for 36 months fixed rate contracts with and early termination fee of $199.00. A welcome email was sent to and opened to ****************** on 01/05/2023.
IGS shows we spoke with you on 05/28/2024 and reviewed your contract terms.
01/15/2025, IGS received notice from your electric company we would be removed as your supplier. *** spoke with you that day and explain your contract terms and that the electric contract was good until 12/18/2025. IGS also emailed a copy of the contract terms to you that same day.
IGS spoke with you again on 02/13/2025 and you requested to cancel your gas contract. *** advised of the early termination fee and processed your request to cancel.
IGS does not show we mailed a contract renewal letter. Can you please provide a copy of the letter received?
Thank you,
IGS Energy
Business Response
Date: 02/18/2025
Good morning,

IGS shows the accounts enrolled on 01/05/2025 via home energy agent. Both the gas and electric enrolled for 36 months fixed rate contracts with and early termination fee of $199.00. A welcome email was sent to and opened to ****************** on 01/05/2023.

IGS shows we spoke with you on 05/28/2024 and reviewed your contract terms.

01/15/2025, IGS received notice from your electric company we would be removed as your supplier. *** spoke with you that day and explain your contract terms and that the electric contract was good until 12/18/2025. IGS also emailed a copy of the contract terms to you that same day.

IGS spoke with you again on 02/13/2025 and you requested to cancel your gas contract. *** advised of the early termination fee and processed your request to cancel.

IGS does not show we mailed a contract renewal letter. Can you please provide a copy of the letter received?

Thank you,

IGS Energy
Customer Answer
Date: 02/24/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22939773

I am rejecting this response because:
As stated I did not renew with IGS. The method you are using to renew contracts to unfair to public. As I said on 1-28-24 when I realized I was in deed dealing with your company I tried to close the account and I was told I WAS ON A FIXED RATE and contract would end ind January. On 1-05-25 I then called to cancel and was told I WAS ON A FIXED RATE contract for a longer period of time. They lied and I wanted nothing to do with your company and told them to take me off! NOW as you see on the attach email 1-16-25 I was now being told it was time to renew my contract rate. What??? Why was it that after I canceled I received an email stating and offering a better deal? Makes no sense when I was told there was nothing they could when I called before. So which is it. Apparently I wasnt locked in and with that offer. I work hard for what I have and I am not being treated fairly or honestly! Be fair and treat people with honesty!

Regards,

******* *****
Business Response
Date: 03/04/2025
Sorry you feel this way. IGS follows the renewal processed set up by the PUC.

Customer Answer
Date: 03/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22939773

I am rejecting this response because:
We have not come to an agreement on termination fee.
In regards to the last response you mention you follow the companies policies. I was told 3 times that I could not drop igs without a termination fee because I was locked into a contract that states I am in a 36 mth fixed rate. BUT you can email and change that contract on your side???? How fair is that? I feel you only email and called to try and lower the rate to keep my business. Instead of following your own contract rules. Attached email is proof of that. Look at the dates.

Regards,

******* *****
Business Response
Date: 03/07/2025
The contract in question was signed on 01/05/2023, the contract terms clearly state an early termination fee of $199.00
Thank you,
IGS Energy
Customer Answer
Date: 03/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22939773

I am rejecting this response because:
I did not renew with igs and I cant not explain how you got my signature but I am sure we can question the representative that you say was in my house about it. Its a lie and someone made up this up and Hi *******,
Also how do you explain this fixed contract rate for three years but days after I cancelled I get a phone call and the following email the next day. Its not a fixed rate because you are willing to change it when you want! Again here is the email:
    ***** ****** here with IGS Energy and its time to renew the Fixed Rate for your ELECTRIC account. Please call me directly at ************ and Ill make sure that you have a Fixed Rate instead of a Variable Rate for your account.

Thanks,
***** G ****** IGS ENERGY
Explain that!
Regards,

******* *****
Business Response
Date: 03/19/2025
Thank you for providing the email from Mr. ************* This seems to be sent in error. Due to this mistake IGS waived both your early termination fees.
Thank you,
IGS Energy.
Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *****
Initial Complaint
Date:02/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IGS energy became a 3rd party supplier of gas with out my knowledge, consent or permission .I believe this place is operating as a scam .I have gone paperless and this place did not contact me about their services as being an option .I was just automatically enrolled .I only noticed because my bills were getting higher and higher .So I contacted my gas company and they told me I was enrolled in this 3rd party company.I never was notified or given a chance to decide for myself .
Business Response
Date: 02/12/2025
Good morning,
IGS shows we purchased your account from Dominion ********************** Solutions. A letter was sent on 07/15/2022 explaining the purchase. Attached you will find proof of your Dominion Energy Solutions Enrollment and a copy of the letter sent regarding the purchase.
On 09/29/2023, IGS Energy sent a letter advising your account would go on a month-to-month variable rate unless you took action.
IGS does show a cancellation was processed per your request on 02/08/2025.
Thank you,
IGS Energy
Initial Complaint
Date:02/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told today that I was switched to *** in 2021 as a third party energy provider. I did not authorize this switch that has resulted in a long period of gettting charged double the cost for energy. I would like the premiums that were charged and not get charged the cancellation fee. I have already contacted duke energy and switched back to the provider I always had.
Business Response
Date: 02/06/2025
Thank you for reaching out regarding your IGS contract. IGS has attached a copy of the signed sales agreement from 10/08/2021. IGS did process your request today to return to Duke Energy. This request can take one to two billing cycles to process. No early termination fee will be charged.
Please reach out to IGS Energy at ************ for further questions regarding your account.
Thank you,
IGS Energy

Customer Answer
Date: 02/18/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22907417

I am rejecting this response because: the attached contract has a signature. But not mine. I would like compensated for the overages charged the past three years that I have incurred per a contract that I personally never signed.

Regards,

***** *****
Business Response
Date: 02/19/2025
Good morning,
IGS appeared on the customer bill since 2021. IGS sent a number of letters to the home. IGS feels enrollment was valid.
Thank you,
IGS Energy
Customer Answer
Date: 02/22/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22907417

I am rejecting this response because:
I will be contacting my lawyer to continue this conversation. We have not received any correspondence from *** and this is not my signature.

Regards,

***** *****
Initial Complaint
Date:02/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an agent from igs energy show up at my door and talk to us about switching our electric energy from ******************************** to them. This was supposed to be a fixed rate for a year. I signed up in October and the rate has changed during the past three months. They did not talk about a termination fee if we considered switching back to ********************************. This was supposed to lower our electric bill. It did not. I called today to cancel and switch back to ********************************. I was told to call *** to make sure there was not a termination fee. Well, I was told I must pay $95 to cancel. I was not told this when I agreed to switch. My bill has increased from what I would have been paying ******************************** for the past two months. I have only been with them for three months. They have not upheld their agreement, so I should not have to pay to cancel.
Business Response
Date: 02/12/2025

Good afternoon,

The attached file is too large for IGS to post on the webpage.

Attached if the enrollment call with Mrs. ******** The call clearly stated the early termination fee. IGS feels the enrollment is valid and eft will stand.

IGS did explain this to the customer on 02/07/2025.

Thank you,

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