Reviews

Review Details

• Review fromRyan T

  Date: 10/26/2023

  1 star
  Max profit. Low ball trade. Sell above MSRP. Run run run. I will never buy, service, or recommend this dealer.

• Review fromMarten M

  Date: 08/29/2023

  1 star

  Marten M

  Date: 08/29/2023

  Purchased a Kia Soul from this place in June of 2022. It's having engine error codes, so I had it diagnosed by Caughlin Kia. Germain Honda has registered the car as haaving over 800,000 miles on this car, so Caughlin Kia had difficulty registering it for service (actual odometer at 91K miles). Come to find out that the carfax provided at purchase was inaccurate at best. No engine oil change were done between 31,000 miles and 85,000 miles according to Caughlin Kia. The car needs a new engine due to it on its way out. What else could they have possibly falsified or lied about this car? Now I am out of a car.
  

  Germain Honda of Dublin

  Date: 08/30/2023

  We are sorry to learn you are not pleased with the pre-owned vehicle you purchased from us in June of 2022. At the time of your purchase, the KIA Soul had 89,711 miles on it, which is what we entered for the title transfer. Our service of the vehicle listed 89,701 miles, which was what we reported to Carfax. At no point did we claim the vehicle had over 800,000 miles on it. As for our dealership’s service, we performed an oil change, repaired a tire, and replaced a bulb. According to the Carfax, the vehicle received “maintenance” six instances prior to 30k miles. As for post-30k miles: 31,485 miles at Crown Motor Cars 36,419 miles at Crown Motor Cars 40,170 miles at Crown Motor Cars 75,067 miles at Crown Chrysler Jeep Dodge RAM 76,883 miles at Coughlin KIA of Dublin 83,853 miles at Coughlin KIA of Dublin 85,530 miles at Celebration KIA 89,701 miles at Germain Honda of Dublin As for the gap between the 40k mile service and the 75k mile service, that does not mean the vehicle was not serviced for 35k miles. A car would likely die if it went that long without an oil change. And it would certainly be a problem that would need to be addressed by any of the four dealerships that looked at the car between 75k miles and 89k miles. Not all dealerships report to Carfax or maintenance may have been performed by the owner. Either way, a lack of a report on the Carfax does not mean the vehicle was not serviced. Lastly, regardless of the vehicle’s previous service history prior to our owning it, we cannot be held responsible for the condition of a car more than a year after we sell it.

• Review fromVicki W

  Date: 05/15/2023

  1 star

  Vicki W

  Date: 05/15/2023

  Terrible service. Poor communication. Dishonest. Don't inspect the part or area of the car requested. They say another expensive part is the issue and lead you to believe it is in the area they are supposed to be inspecting when it is in a completely different area of the car. When They replaced it they say the car runs as it should when it continues to repeatedly stall out. They do not respond to phone messages or texts during or after their service. They are dishonest everything in writing up the service request, including saying my car was towed, when I drove it in and they knew that, and commenting on on starting issues, without noting that this issue had been resolved. She did say that the starter was replaced and the car is stalling at red lights now. I was VERY specific what the problem was and what I wanted them to look at and why. They NEVER even looked at the starter wires which are under the manifold cover near the bottom of the car. I recently discovered that the $300 "intake boot" is nowhere near the starter, but on the top, right of the engine. They were totally working in the wrong part of my car. And, their repair did not fix the problem. I called, left a voicemail, sent texts and chatted when I arrived home as my car stalled multiple times on the drive home. I have not received any response. And since I do change my own air filter and $300 part they replaced attaches to the air filter and costs $15 on Amazon, I would have replaced this myself if they had been honest about its location in my car as it is an easily accessible part. Literally, they did not do the job I took my car in for as they didn't check the starter wiring. They were not even working in the right area of my car. And, their $300 "intake boot" did not correct the problem. Furthermore, I was inconvenience for three days that they had my car because after the tech had looked at my car, the Service Advisor failed to text me as promised. I had to just call until I caught her.
  

  Germain Honda of Dublin

  Date: 05/16/2023

  We sincerely apologize for your experience and any inconvenience we may have caused. We have attempted to contact you to bring your vehicle back in for a further diagnostic. Please reach out to our Service Manager, Ryan Kennedy at 614-789-0165 so we may address this matter immediately for you.

• Review fromWill F

  Date: 04/17/2023

  5 stars

  Will F

  Date: 04/17/2023

  ***** ***** was a great help in buying my first car. He was professional, personable and helpful. Did not feel pressured into buying and seemed to have my best interest in mind. Helped me get a good deal and talked through all my options. Would highly recommend!
  

  Germain Honda of Dublin

  Date: 04/18/2023

  Thank you for your business and kind recommendation. We are overjoyed to know that James took excellent care of you and helped you to find the perfect car and deal while providing a pressure-free experience. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

• Review fromAmanda J

  Date: 04/11/2023

  1 star

  Amanda J

  Date: 04/11/2023

  Just go somewhere else. Terrible experience with the service department really bad management. Let this be a sign to you, I will take one for the team here, there are too many better dealerships.
  

  Germain Honda of Dublin

  Date: 04/20/2023

  We reached out to the customer on 4/14/23 and left a voicemail stating that we made a mistake reviewing her vehicle. The customer has a certified preowned extended warranty through Honda. The purge valve was replaced, and the customer was charged $200. The second repair needed was a multi miller wave radar to correct the customer’s concern and is roughly $1000. The advisor made a mistake and attempted to charge the customer for that repair. Both repairs are covered under the warranty. As of today 4/20/23 we have not heard back from the customer. We need to refund the customer for the original repair and replace the radar under warranty. We have not heard back from the customer yet. She can reach out directly to our Service Manager Ryan Kennedy to set up the warranty repair as well as the refund.

• Review fromJenna S

  Date: 01/10/2023

  5 stars

  Jenna S

  Date: 01/10/2023

  We worked with ***** ***** and all I can say is INCREDIBLE experience. He is the best I have had the pleasure of working with. Great customer service all around and catered to our needs quickly and efficiently! We had a special circumstance that made it challenging in the past to find the right deal for ourselves and he by far exceeded our expectations!!! 10/10 recommend anyone looking to purchase a vehicle to see him!
  

  Germain Honda of Dublin

  Date: 03/30/2023

  Thank you, Jenna. We appreciate your business and for sharing fantastic feedback about your sales experience with James. Our team is thrilled to know that he was able to assist you in finding the perfect pre-owned Honda and that all your needs and expectations were met. Please let us know if you need anything further.

• Review fromDanielle W

  Date: 12/16/2022

  2 stars

  Danielle W

  Date: 12/16/2022

  My family has purchased cars from here in the past with help by ***** ****** who is amazing to us and has become part of the family. The financing department has caused so much frustration that we no longer want to return. During my parent’s experience the financing department ran their credit 15 times in order to search for a bank for their car loan which hurt their credit score tremendously they had worked so hard for in order to make these kind of life purchases. My experience was recent in September 2022. I totaled my car and went to ***** ****** to get my dream car that I could afford. He helped me tremendously. Unfortunately my car insurance was slow at processing my total and sending me a check for the cost of my car. ***** helped me find the car I wanted at the affordable price I wanted. Unfortunately the financial department failed me and *****. They first ran my credit 13 times. They suggested that since I was waiting for my check from my insurance that I should write a check to the dealership for my down payment anyway and that I date the check at a later day in order for it to be matched with the timing of me receiving my car insurance check. They submitted this check early without my consent causing my bank account to be negative. I had to fight to get it refunded back to me. They told me I would be contacted by the bank financing my loan in order to make my first payment on November 8. I did not receive notification and I called to find out that the bank had not received my car paperwork from the dealership. The dealership blamed the bank lost my paperwork but I was still due the payment. The bank contacted me on November 22 finally receiving the paperwork requesting my late payment. I paid the dealership in order for it to go through quicker. It did not. The dealership has now told me I shouldn’t have had the first payment on November 8 due to the timing. The financing department needs to be held accountable, retrained and under new supervision.
  

  Germain Honda of Dublin

  Date: 02/09/2023

  We sincerely apologize for your experience and thank you for bringing this matter to our attention so our team could work with the financial institution and address this matter for you. Your complete satisfaction is our goal here at Germain.