ComplaintsforAbove all contractors

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 6/19/2023, my husband and I signed a contract and paid $2800 (66% ) with Above All Contractors, LLC, to add an addition to our outside deck. The work was scheduled to begin on 7/15/2023. However, on 6/28/2023, Glenn L*****, lead contractor for Above All, arrived at our home unannounced. Although my husband just had a medical procedure, he went to the door to see the nature of Mr. L*****'s unexpected visit. Mr. L***** can be heard on my ring security stating that he stopped by to take measurements. Since my husband was on a telephone call, he instructed me to go outside to ascertain the reason for Mr. L*****'s unannounced visit. Once I went outside, I noticed that Mr. L***** also had a worker with him that had a pole digger and other tools. I immediately advise Mr. L***** said that his visit was unexpected. Mr. L***** stated that due to finishing another job that was nearby, he stated that he came to get  measurements so that he could go buy some materials and store all the materials under my deck. I told Mr. L***** that this was not discussed in our contract and unacceptable due to my spouse not being well. At this time, it was obvious that Mr. L***** was getting agitated. I proceeded with the conversation and asked for a copy of the sketch. Mr. L***** became aggressive and rude and TOLD me that I did not need a copy of the sketch. I told him that since I live in a community that has an HOA, I wanted to get a visual look of the deck extension. Mr. L***** was noticeably irritated and got extremely loud and spoke to me in unprofessional demeaning tone that we should find someone else to do the work and that he would refund our money and stormed off. However, he did not mention that he would deduct $450 from our deposit. Which is the reason that I am seeking assistance from the BBB. When we contact Above All to question the deduction, my husband was advise that the reason was to compensate Glenn for one half day of work and his time although no work was completed.

  Business response

  07/24/2023

  On June 7 Mrs ****** contacted my company for a free estimate, we came out and gave her an estimate for treated materials on the 9th, came out a second time to sign a contract and gather the deposit however they weren’t ready with payment.  We returned a 3rd time on June 19 and signed the contract. Due to the ******’s needs to start no later than July 15th.  It was discussed that if we had an opportunity to drop off material prior to the 15th we would store it underneath the existing deck.   We would do so in order to begin promptly on the 15th as we understood they were wanting the work done quickly.  On June 28 I pulled 2 employees to gather some measurements for my call to  OEP and for the drawing we would need for the permits which I was about to apply.  When my employee arrived, as courtesy he rang the bell to let them know that he didn’t need anything from them, however he would be gathering the measurements and returning later to store the materials under the deck.  Had they not been home we would’ve continued to gather the measurements and then returned later to store the material under the deck as they had previously discussed.  However, Mrs ****** came outside and began asking questions that my employee had understood to have been answered prior to signing the contract.  Mrs ****** became agitated about the material being used and called my general contractor a liar in front of another employee.  Mrs ****** began demanding metal rails, she began slapping her legs and pulling and grabbing at her hair insisting we were to install metal rails when the contract was for treated material only.  Metal would have been a much greater cost and they had declined metal railings due to budget. When my contractor went to attempt to leave due to Mrs ******’s aggressive behavior and making accusations against him of lying about the contracted work she began shouting that they were uninvited.  Our contract states we have access to the job site between 8am and 7pm.  We had every intention of doing a great job for the ******’s.  Had they not been home or she had not accosted my employees, we would have continued to gather the measurements for OEP and picked up the materials without issue.
  Work on a contract begins far before the actual work begins and this breach of contract by Mrs ****** in her abuse of my contractor and labor employee in addition to her aggressive behavior towards them slapping her legs and pulling at her hair when he attempted to tell her that the agreement was for treated material only.  This caused us to lose time, when my employees returned and both spoke of the accusations and demands of Mrs ****** coupled with her aggressive behavior I sent a letter notifying them we couldn’t finish the work.  I felt it was an unsafe environment for my employees as well as my company.  I did charge Mrs ****** for one half day.  I have never received any correspondence from the ******’s, it stated on the receipt that was sent that the charge was for a half day, this wasn’t a conversation as Mrs ****** relayed as they haven’t responded to any emailed messages from my business or made any attempts to call.  Many statements Mrs ****** has made are untrue.  We did discuss storing materials under the deck, whether or not her husband felt well wouldn’t have affected us storing them underneath their existing deck for 2 weeks.  Additionally, the sketch she referenced was an additional cost that also didn’t fit their budget.  The work was to extend her current deck by 5 feet, with skirting and a door for their lawnmower.  She had seen all of our pictures of the work we we’re about to perform as well.  He was not sure how else to show her what it would look like other than what we had already given.  
  It’s unfortunate that the ******’s not once reached out to me in any attempt to discuss this matter.  

  Customer response

  07/25/2023

  I am rejecting this response because: DUE UNTRUE STATEMENT FROM BUSSINESS.. I DID ASK DID WE NEED A PERMIT, AND IF WE OR THE BUSINESS HAD TO PAY. GLENN STATED THEY DIDN'T NEED A PERMIT, DUE THEY WERE JUST EXSTENDING IT 5 FEET. WE DIDN' T RESPOND TO THE EMAIL ON THE EVENING ON THE 28TH. BECAUSE IT STATED THAT THEY HAD TERMINATED THE LEASE AND WOULD BE RETURNING OUR REFUND. WHEN WE GOT THE REFUND, SHORT 450.00 ON JULY 6TH. ON THE 7TH MY HUSBAND CALLED GLENN HE ANWSERED, MY HUSBAND INFORMED HIM THAT WE RECIEVED THE REFUND AND IT WAS SHORT 450.00. HE TOLD MY HUSBAND HE TOOK THAT AMOUNT FOR HIS TIME AND HIS WORK, MY HUSBAND SAID RESPONED THAT YOU DIDN'T DO ANYTHING HE BECAME HOSTILE WITH MY HUSBAND AND HUNG UP ON HIM. WE GOT A EMAIL FROM HIS BUSINESS SAYING THAT HE HAD CONTACTED GLENN ABOUT REFUND AND FOR FUTURE TO CONTACT THEM VIA EMAIL TO THE BUSINESS. i TOLD MY HUSBAND WE NEVER CONTACT THEM VIA EMAIL PRIOR. WE DIDN" TRESPOND DUE TO GLENN'S UNPROFESSIONAL MANNER, THIS IS WHY I CONTACT THE BBB. ONLY WAY IS TO RESOLVE IT IS TO RETURN THE FULL REFUND.  
  Regards,
  ****** ****** 

  Business response

  07/25/2023

  Mr ****** made two phone calls to my lead contractor Glenn.  The first call, Glenn was on a job site and it was difficult to hear Mr ******, when Glenn heard Mr ****** reference his check being short he stated it was most likely for his time, Mr ****** began to argue at which time my contractor advised him to contact the office through our business email about any billing questions or concerns.  The second call was a voicemail eluding to threats upon the business.  Once I was informed of the calls I sent a follow up email asking them to contact me if they had any questions about billing etc and received no response.  I have attached requested copy of the contract and I can submit the voicemail and email string as well.  
  I’m concerned about the increasingly aggressive behavior and response from Mrs******. I’m also concerned about the continued accusations of untruthfulness towards myself and employees that are completely false and unfounded. 

  Customer response

  08/04/2023

  I am rejecting this response because: Glenn false accusations. He did hear my when he called

   He states he couldn't hear, however he responded to the question, so I'm confused...That's when Mr.****** told him he didn't do anything and he was the one terminated the contract, (once again there is his unprofessional and false statement) he than hung up on my husband. 2nd Glenn and Mr is the ones that did the the contract, cause I had for he was coming like I had for got to mention about the deposit due to dealimg with other professional contractor unlike Glenn. We never had a budget and monies was never an issue. Glenn stated he felt unsafe, I am a 60ty year old, 5'2 149lb women and never patted my leg nor hair. Glen got nervous and irritated when asked about sketch and permit .. which he we didnt need one because we were just getting it exstend 5ft, then he stated in response he was about file for one. So once Im confused to why Glenn is lieing, other than  he wanted some quick easy money...450.00 dolls for 18 minutes of nothing.  When Glenn stormed off,  the other worker was still back there looking confused aswell. Glen got up to the front of my house and rudley HELD COOOOME ON TO HIS WORKER, which I found that UNPROFESSIONAL. Far not responding to the emails, there was no need because it stated he was returning our refund, and it never stated he was taking any monies nor on the contract... when we got the 2nd email I told my husband not to repond cause I saw straight through Glenns shadiness....and I was reaching to the BBB. and who ever else I would need. Also feel free to upload Mr ******'s voicemail. Closing with We have hired many contractors in the last 25 plus years as homeowners and monies was never an issue nor unlike Glenn. We are classy well to do humans living in a Classy Subdivision that would never go for storing materials under a Hi deck.  We dont have time for lies and games... the only way to get this resolved is return our full refund. 

  
  
  Regards,
  
  ****** ******

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