Complaints

This profile includes complaints for RIDGID's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  RIDGID

  400 Clark St Elyria, OH 44035-6100

• 

  RIDGID

  321 Sumner St Elyria, OH 44035-6125

• 

  RIDGID

  PO Box 4023 Elyria, OH 44036-2023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 nearly dead 18vt batteries Originally bought 2009, 2017 With Lifetime Service Agreement My online registration has been wiped. Can log on but no record of registration. They now want a receipt from 2009 and 2017 I registered in good faith at time of purchase they have not maintained website There refusing to replace batteries that were covered under LSA

  Business Response

  Date: 03/11/2025

  We are sending the customer 3 new batteries at no charge. 

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  Regards,
  
  *** *****
  
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a a Ridgid tablet saw a couple years ago and registered for the LSA with no issues. The tablet saw has been having issues cutting 90 degree cuts, it will not square up to the top. I've followed all their instructions to no avail. The other issue is that the saw almost stalls when cutting. I had very dry plywood and going slow to nearly stalled 3 times in a 42" rip. Another issue is the tap measure cap end keeps coming off and the aluminum bar looks like it was miscut from the factory. I called in for service and my only options are to go to another country(Canada) or drive over 50 miles one way to get it service and that's unreasonable for a table saw like this. They said I could pay to ship it, which would cost me at least half of what this thing costs. They aren't offering any kind of reasonable repair or replacement options.

  Business Response

  Date: 03/04/2025

  A new saw has been sent to the customer. They should be receiving it today.  

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They sent me the wrong unit as a replacement. The unit they sent me was a downgrade. I had a portable one with wheels, they sent me one with a fixed base. I'm back to waiting to see when they'll respond and try to resolve this.
  
  Regards,
  
  **** ****
  
  
  
  
   

  Business Response

  Date: 03/12/2025

  We have reordered the correct unit for the customer and are sending that out to him. 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rigid saw from the home depot. Rigid offered a warranty. The saw broke. I contacted rigid and they sent a label to send my saw in to be repaired. On approximately Oct 1 2024 I sent the saw in. Inn Nov 2024 my repair was approved. I keep getting the run around of where my saw is as it has not been returned. In not having my saw for the last 4+ months I have had to purchase another to replace it. I want the saw back in working order that I paid for and compensated for the lousy issue.

  Business Response

  Date: 02/25/2025

  Customer's tool has been repaired and returned to them.  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  I have yet to receive my product. At this time I have only been told it will be returned which I have been hearing for 3 months. Until the saw is back in my hands this is not resolved. 
  Regards,
  
  **** ****
  
  
  
  
   

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My RIDGID 15 amp table saw model# ******** has a plastic dust chute that just cracked one day while connecting it to my RIDGID shop vac. I then contacted RIDGID customer service 3 months ago and no answer what so ever. So I brought my broken piece for repair\replacement to my local tool repair center(ABA tools) in Kingston, ontario as they deal with warranties. They confirmed at that point with RIDGID that the part was indeed wanrrantied. After more than 2 months, ABA tools advised me that they are fighting with RIDGID who is now claiming that the part is no longer wanrrantied because they don’t manufacture it anymore. Their warranty specifies that if they can’t repair it, they will give you a new saw. After more than 9 weeks, I am still waiting and still nothing. I hear that RIDGID has no intention of desling with this. This is not acceptable.

  Business Response

  Date: 02/25/2025

  We have reached out to the customer but have not heard back from them as of today (February 25, 2025).  We will try to reach them again. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did hear from Ms Alexandria ********* from Ridgid on the 18th February 2025 and forwarded required information she requested.  She responded the next day assuring that she would work with her department to address my issues and help resolve the situation.  I have not been contacted since.  So NO they haven’t touched base with me since I sent them the requested info.
  
  Regards,
  
  ***** ****
  
  
  
  
   

  Business Response

  Date: 02/25/2025

  We were told today (Feb 25) that customer service has sent the customer a replacement item. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a drill/impact driver kit in 2012, which also came with one battery plus an extra free 2ah battery as part of the promotion at Home Depot. I the registered the kit and the extra battery. Two days ago 1/19/25 the battery which came in the kit failed. I called the service number to warranty the battery and was told that, based on the battery number, that battery was never registered. That was true, because it was registered as part of the kit. I also noticed on my registration page that the drill from the kit did not even show up. I was told that since I did not register that battery that they could not warranty it. My registration page shows the impact driver, and the charger from the kit and the extra battery. Why would I have registered only two parts from the kit? Probably because at the time it only required the kit number? So now either they don’t know that the kit number was all that was required back then or they’re just trying to renege on the warranty. Since 2012 I purchased 10-12 other products, but not anymore. I won’t due business that is not honorable. I also being in construction, will not recommend co-workers to buy Ridgid.

  Business Response

  Date: 01/22/2025

  We are sending the customer a new battery. 

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****** ***
  
  Consumer called back and advised this issue is now resolved

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The impact drill was sent in for service in April 2024. The tool was fixed and returned, but the claim was not removed. The tool is broken again and I have been trying since the beginning of November to resolve it and get the tool fixed. I have talked to multiple agents on the phone and emails. They keep telling me in each conversation that they are removing the claim and wait 3 days to refile. It hasn't been removed since 1 November 2024. Now when I call it is a mixture of the claim is showing or they see nothing on their end. One operator told me to drive it to the nearest service facility 2.5 hours away if I needed it fixed. I went with this company due to the lifetime warranty and I hope I am the only one dealing with this situation with them. I have had to purchase a different brand due to waiting months trying to get this resolved.

  Business Response

  Date: 01/21/2025

  We have sent the customer a new drill and they have confirmed that they received it.  

  Customer Answer

  Date: 01/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 tools that I purchased at Home Depot, all 18volt. Drill, impact driver and multitool. I was happy with all 3 until the impact driver (******) lost its power. I then sent a customer request for service through the Ridgid web site. No answer was received. Then called, the person at "customer service" said that they had no record of any tools in my name. They said they couldn't help. Also. since it was not "registered" it was no longer warrantable. I can't prove that I registered the tools. So, I sent the customer service department a request via the web portal asking for help. No answer. My perception of Ridgid Tools was that they were warranted for life. I am asking for a replacement and the ability to have all the tools registered. Thank you

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a repair request for a saw to Ridgid. The tool is registered under Ridgid's Lifetime Service Agreement. The repair request was denied because they claimed that I inserted a screw driver into the motor in order to damage it. This is not true and also an absurd accusation. I was using the saw to cut wood when the motor seized. I own many Ridgid tools and have submitted 1 tool and 1 battery for warranty claims in the past without issue. Not sure what the problem is here.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a RIDGID 6 gallon pancake compressor and used only a few times. Item began leaking but was still under warranty. I filed the appropriate paperwork when purchased for the warranty and the RIDGID "Support" confirmed it was under warranty. Issue: I live in a decent sized city - Pensacola, FL. Website & call center provided 2 locations for repair but upon contacting - they indicated they do NOT repair RIDGID products (Businesses have repeatedly asked Ridgid to remove them). Third call to customer service and I was provided a location over 1hr away. So minimum 5hrs to repair a $100 doesnt make sense. I expressed disappointment and was curtly told there were no other options. Took between 1hr and 1.5hrs to get someone on the phone. Package / Model: ********* Serial: *************** purchased On:Nov-25-2022 Purchased At: Home Depot USA In Store Receipt Code: **** ** ***** ********** **** 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Ridgid HD1400 wet/dry vac. I can tell by all of the carbon residue that the shop vac is getting ready for the brushes to fail. I contacted Ridgid for help sourcing the brushes as it is a pretty easy job to replace them. I was told this is not a user serviceable part. I am pretty sure there is a right to repair law. As Ridgid does not stamp a part number on the brushes there is no easy way to source a new part and Ridgid refuses to provide a replacement part or part number. This is the second shop vac I have had fail for brushes, and think this is a poor practice on Ridge's part.