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Business Profile

Data Recovery

SalvageData Recovery Services

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BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for SalvageData Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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SalvageData Recovery Services has 71 locations, listed below.

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    Customer Review Ratings

    4.49

    Average of 246 Customer Reviews

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    Review Details

    • Rebecca R

      Date: 10/07/2024

      Micah ******* was my case manager, and he was very professional and very helpful. Overall, I had a very good experience. Everyone I dealt with was very nice and when I had questions locating files after they had been recovered, their team walked me through it, even separating out what I needed and putting it in a separate file for me. I would definitely use them again.

    • YANJIA Z

      Date: 09/16/2024

      Worst Experience I Have Ever Had with any company
      Misleading Information: I was told that the data recovery process was almost complete, but after two months and calls, I was informed that no data could be recovered. It seems they either broke my hard drive or mishandled it during their attempts to repair it.
      Poor Customer Service: I called three times to inquire about when the recovery would be completed. Each time, I was promised a callback that never came, whether I spoke with customer service or the case manager.
      Pressure to Pay More: I was asked to pay extra to expedite the process after two months. After stating that I would file a complaint, I received an email saying that the data was not recoverable.
      Misleading 'No Data, No Cost' Policy: Their 'No Data, No Cost' policy is misleading. Instead of providing any remaining data or not charging me, they simply claimed that the data was not recoverable.
      Overpricing: The initial quote was very high. Even with a 50% discount, the final price was still excessive. I have seen discounts of up to 70% off the original quote, which indicates that the initial pricing is inflated.
      Excessive Shipping Fees: While shipping for inspection was free, the $40 fee to return the hard drive is excessive, especially for ***** 2-day shipping.
      Improper Handling of Property: My hard drive was returned without its outer casing. I am unsure why they wanted to keep it, but they should take better care of their customer's belongings.

    • Ross B

      Date: 09/06/2024

      Despite being costly, I am very pleased with the overall service. Took nearly 2 months, however, they managed to get all my data back from my microSD card. Most of which I didn't even recall still having, as it turns out the card only displayed a small portion of what was actually there, due to the physical card starting to breakdown. Katie was always able to answer my questions along the way, great communication. Highly recommend this company.

    • Roger S

      Date: 08/22/2024

      Awesome company. Professional and courteous. Chase was exceptional in handling my data recovery.

    • Robert O

      Date: 08/21/2024

      My HD died quickly and unexpectedly and SalvageData was able to recover the vast majority of the files, many of which are no longer readily available online
      The cost is well worth the results

    • Ryan R

      Date: 08/20/2024

      Hugh was responsive and professional. Transparent communication. Data was recovered. It would be nice to have more direct communication with the engineers.

    • Andrew B

      Date: 08/15/2024

      Riki did an excellent job and were able to recover all my documents. I would recommend his services to anyone.

    • Pam P

      Date: 08/13/2024

      Got our data back fast but a little pricey. Satisfied with work.

    • Michele A

      Date: 08/09/2024

      Chase was extremely helpful and the company was able to recover all of my lost files. I would highly recommend this company to anyone who asks.

    • Katie C

      Date: 08/08/2024

      Joseph was incredible. It is clear this company has great customer service that is very personalized! Recovered wedding photos from corrupt SD card. Truly a lifesaver. Can’t recommend enough.

    SalvageData Recovery Services is BBB Accredited.

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