Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I don't know what else to do! I get phone calls from this company at all times of the day! Ones I block one number, they call with another one! This is really making my anxiety flare up. The persistence to get a sale is causing us to be scared to answer any calls! Please stop harrasing people that did not give you a number to harass me!
Business response
07/18/2024
Customer has been added to our Do Not Call list.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My leaf gutter system was installed on 10 Jun 24. The first rain on 16 Jun 24 over 75% of the entire installation leaked between the roof & gutters only one side of the house does not. I contacted the 1-800 # for repair and it took 3 weeks for somebody to actually come look at it and on 1 July 24. I was informed by the workers a “manager” would contact me. The workers had informed me that it was installed improperly which needs to be completely redone. I have contacted the 1-800 repair # numerous times and I am still waiting for a call back from the “manager” for this to be rescheduled and fixed! It has been 16 days since looking it and over 30 days with water still coming between the house & gutters.Business response
07/19/2024
Service was completed to customer satisfaction on 7/19/2024.Customer response
07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
07/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Numerous harassing phone calls daily please take me off the do not call list!Business response
07/15/2024
Customer has been added to our Do Not Call List.Initial Complaint
07/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We had Leaf Filter install gutter protection at our house. The initial cost was $13020 but reduced by $735 as the protection would not be placed on the solarium gutter. The work was completed in 3 stages as scaffolding was required to complete the work safely in the back and the front 3rd floor dormer. The initial areas that could be done with out scaffolding was completed. In Sept of 2022, the scaffolding in the back of the house was set up. Prior to the work being done the Installer told us that we needed to pay $735, before they would complete the work. A cheque was provided as we had the scaffolding for a limited period and needed the 2nd stage to be completed. We discussed the confusion by the Installer with the Operations Manager, *** ******** and requested the refund of $735. We had several conversations with *** and other Leaf Filter representatives, but no refund was issued. In June 2024, the scaffolding was put up in front of the house which would allow the final work to be completed. After numerous calls to *** ********, he told us to deal with **** *********, Sales Consultant. We made numerous calls to **** to schedule the final work in May and early June. On June 15th as we had not heard if Leaf Filter would complete the work before end of the scaffolding rental period (June 30th) we contacted the Leaf Filter’s Customer Service. They indicated the Local Office Manager would contact us within 24 hours. After 2 additional calls were made to their Customer Service, we received a call that **** would meet us on site at 12:00, June 21, 2024. A crew member arrived at noon and completed the dormer work. **** *********, from their Corporate Toronto office also showed up, then **** arrived. We discussed the $735 refund issue and showed our notes with **** and ****. They indicated they would get this looked after. We have not heard anything since from Leaf Filter since the discussion on June 21st and we would like to get this finally resolved.Customer response
07/13/2024
Hello, I received a call from *****, the Regional Manager from Leaf Filter. He was looking to resolve the issue. I explained to him what we told the previous Leaf Filter representatives. He initially did not see where we paid the $735 in Sep of 2022. I told him that this was the 2nd stage of the work and he was able to find the second job number for the project and saw that we did pay the extra funds. He indicated to me that he understood that this should not have been required as full payment was made prior to the job as per their requirements. He advised me that he would send in the request for reimbursement to their headquarters in the USA, thus the refund may take up to 2 weeks. It appears that sending the note to BBB should resolve this issue. We are hopeful that they will follow through with this as we had thought that they had previously recognized this and would refund the money.
I would like to thank you for your assistance.
Customer response
07/13/2024
Hello, I received a call from *****, the Regional Manager from Leaf Filter. He was looking to resolve the issue. I explained to him what we told the previous Leaf Filter representatives. He initially did not see where we paid the $735 in Sep of 2022. I told him that this was the 2nd stage of the work and he was able to find the second job number for the project and saw that we did pay the extra funds. He indicated to me that he understood that this should not have been required as full payment was made prior to the job as per their requirements. He advised me that he would send in the request for reimbursement to their headquarters in the USA, thus the refund may take up to 2 weeks. It appears that sending the note to BBB should resolve this issue. We are hopeful that they will follow through with this as we had thought that they had previously recognized this and would refund the money.
I would like to thank you for your assistance.
Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
March 2024 *****, sales rep for Leaf Filter, regarding gutters for the back of my home, we wrote a contract and gave me a completion date of no later than April 24 They sent out three workers to start the work instead of getting a ladder and climbing on the roof to install the gutters, they climbed on my metal awning and went through it .It took almost 2 months to get their approval to repair the damage to my home always promises since April about installation, there is one excuse and another, then **** ******* called and said they have no openings. I will just have to wait until July 6 for the installation.he then said OK will do it on July 5 the appointment for 11 o’clock to 12 o’clock to complete the repairs instead they called while I was asleep very early in the morning and left a message on my phone saying they can come at 8:00 AM i called back and they said they were doing another job and they would not be able to make it to my house to complete that job that they would call back. I have called ********, *****. **** ********., **** ********, ******* ********. *****. *****. ******. I have called *******. I have called ******, ****, ***** and ****** and It still stood the way it was until I finally called **** *******, he never answers his phone. He’s either in a meeting or taking care of appointments with other people.I finally I kept texting until **** ** he was annoyed enough to answer my call and I told him I’m 84 years old. I am going in for surgery. I have a 53 year-old daughter that has lupus and MS with me I was trying to get some of this pressure off of me so I told him I just don’t matter! he said I will call you back and I hung up. Im crushed. I wanted to report Leaf Filter and **** *******, especially for their rudeness and disrespect. I have prayed and prayed about this and this is where it ends, the damaged gutters that are laying here for months in the back. my number ************ thank you very much God bless sincerely ******* ******Business response
07/11/2024
LeafFilter canceled the contract in its entirety on 7/9/2024. No funds were collected and no funds are due.Customer response
07/12/2024
I most definitely want others, especially the elderly, to not get scammed by Leaf Filter. Promises were broken too many times. Not until I said CANCEL did they say oh we were going to come today. Totally unacceptable!!!!!!!
sincerely,
******* ******
Customer response
07/12/2024
I forwarded onto you the damage that occurred with my awning and how long it took two months to repair. They were too busy to get back to me. This came from March when I spoke to the sales rep until they final installation date was July 6 and they said the fifth and they said the weather was bad and they said they took another job at 8 AM when they should’ve come to my house And it was a seventh and I told him just cancel. I expect due diligence they need to give me due diligence by installing without charge, I feel is only fair on 84 not in good wealth ready to go to surgery and I have nothing but torment from this company I cannot tolerate anymore. I am getting sick. I have two knees that are totally out and I’m scheduled for surgery soon. Please help me.Initial Complaint
07/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I made the mistake of talking to one of your representatives at the Lowes store in ********* ** on Friday. I was not expecting phone calls to start on Sunday morning, I was not expecting voice mails from robots, I was not expecting so many missed call attempts, and I was not expecting calls from different numbers. I have already reached out to the "Contact Us" link on your website to request that the phone calls stop. I haven't received one since, but I'm not confident that they won't start back tomorrow. What your company is doing is borderline harassment. I should not need to hire an attorney to draft a "cease and desist future contact letter" but if that's necessary, please let me know the address that the certified letter should be sent to. I hope that you don't treat all of your potential customers the same way that you treat me. I am astonished that you have an A+ rating on the BBB's website. Maybe the work you do is top-notch but the harassing tactics used to attract customers is an easy 'F' in my opinion. IF someone from HQ would like to discuss this experience, please email me with their direct phone number so that I can call them. Otherwise, please stop with the phone calls. RespectfullyBusiness response
07/11/2024
Customer has been added to our Do Not Call list.Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The product installed does not work in norther locations, where there are many trees surrounding the home. I should have been advised by the pro their system will not work. They were more concerned about doing a deal than actually advising me their system wiill not work. When I asked for a refund, i was refused. the attached pictures will show you how their leaffilter system does not work by looking at the debris in the filterBusiness response
07/11/2024
Service is scheduled for 7/17/2024 at the customer's request.Initial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I want them to stop spamming me with illegal robocalls. I will take further measures if this continues. It makes me never want to use their company. One inquiry and I am robocalled twice a day. This is why I do not like to give out my phone number. Every time I block it another call comes through from a different line to override being blocked. Why don't they get the message? I do not want to be called. If I wished to use their services, I would contact them. It is obnoxious and I request to be placed on their 'do not call list'. ************ -- ***** *********Business response
07/09/2024
Customer has been added to our Do Not Call List.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contacted a general website to have a bunch of different services done on my home. Leaf Filter was one of the companies that reached out to me, as a result of that information blast. The sales guy came to my home and fast talked the entire time. I told him I'd like to get my money (from a settlement) first and then proceed with the install. Again, he kept rebutting and fast talking me into signing some stuff on his tablet. He collected about 5 or 6 different signatures from me, "explaining" what each one meant, not giving me time to read it for myself. He assured me that an install wouldn't happen until I was ready and had my money in hand. Fast forward: I got a call from someone in their office explaining that they had someone available to do an install on Monday 7.1.24 and to call and confirm if that was okay. I didn't get to call that weekend because I had a lot going on. Monday, on my ring camera, the installers were ringing the bell and ready to do the install. WHAT? Firstly, I still don't have my money. Second, I never confirmed that this was an okay date for the install. I told the installers that I had cancelled this service some weeks back. I called and spoke to a young lady over the phone who told me I could cancel and I trusted that it was cancelled, as she promised. I then got a call from their office and the lady on the phone was INSTANTLY combative. She said there was no record of me calling to cancel and that I had to pay some thousands of dollars to cancel this service because the installers showed up with materials (which I never authorized nor confirmed). She also told me that there was a section in bold that said I had to call within 4 days AND send a letter to cancel. A LETTER! She kept cutting me off and pretty much, in no uncertain terms, called me a liar. I am in so much disbelief. From the forceful hard selling to sending people to my house to the rude interaction on the phone.Business response
07/09/2024
On 7/1/2024 the installation and contract was canceled out in its entirety. No funds were collected. No refund is due.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had Leaf Filter gutter guards installed in June of 2023.Because of recent storm damage, I am having my roof replaced. To maintain my warranty with Leaf Filter, I must have them removed and replaced by Leaf Filter in order to prevent any damage during the replacement of the roof. Beginning on June 18, I began calling Leaf Filter to schedule the removal of the gutter guards. On every call I was assured I would get a call to schedule an appointment. At this point, July 8, I have never received a call. Here is a list of dates and times that I have called:June 18, 8:38AM June 24, 9:55 AM June 27, 8:41AM June 28, 8:48AM July 1, 9:47AM July 2, 1:16PM July 5, 10:50AM - left message with my sales **** ********************* and still have not received response.Cannot wait much longer as my roofer has given me a 1-2 week replacement schedule.What can I do?Business response
07/15/2024
Service was completed to customer satisfaction on 7/11/2024.Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2,211 total complaints in the last 3 years.
917 complaints closed in the last 12 months.