Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  2144 Brighton Henrietta Town Line Rd Ste 375 Rochester, NY 14623-2661

  
• 

  LeafFilter Gutter Protection

  4910 Camp Rd Ste 550 Hamburg, NY 14075-2643

  
• 

  LeafFilter Gutter Protection

  1925 Boxwood Rd Nanaimo, BC V9S 5X9

  
• 

  LeafFilter Gutter Protection

  104 Sebethe Dr Ste 100 Cromwell, CT 06416-1038

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16 received junk mail is what I call it saying drive by your residence and noticed gutter and foundation damage. No they did not the travels of junk wanna snag a potential customer is monitored up entrance plus I went back through my security cameras so nope they didn't. I called to get removed yet again from their I'll grab you as a customer. Two different workers obviously thought oh wait she's joking. Trust me at that point I was mad!!!! So ... I asked where are you getting your names and addresses from answer oh I can't answer that it's below my pay grade excuse me!!!!! So now here they have a complaint to answer to. I know they didn't get my info offline federal government helped me remove. So .... This complaint should open their eyes and make them aware people are just frankly fed up
  I have requested removal few years back as well. So obviously two years later they think oh she's forgot. Nope that's not happened either I keep notes in a book.
  Businesses need to wake up smell the coffee quick harassing people who do not want to be bothered I'm one that doesn't. This is a serious complaint.

  

  Business Response

  Date: 09/17/2025

  Consumer has been removed from mailers.  The removal may take up to 45 days. 

• Initial Complaint

  Date:09/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the representative came out they mentioned several times they came from the suburbs of ******* even though we had representatives in my area. Your commercial states you will receive a quote and can take your time to make a decision. Well that is a lie. They were high pressured, wanted an answer that day and pulled the “car salesmen trick of I have to call my manager to get you this price but won’t call if you won’t sign today”. I was intimidated, pressured and at times felt talked down to. I am a senior and a Clinical Therapist so I know when someone is being intimidating. I was told the price given was only for this one time and I could sign a contract today (strongly recommended several times), then cancel later. I explained I had several other projects I was getting quotes for so I needed to get these quotes prior to a final decision. That changed nothing in the hard sell, intimidating sales pitch. I again stated I needed to think about it and was told without a signed contract today the price quoted would not be available. I find this company to no longer be positive and feel it cannot be trusted in their pricing or quality of work provided. I will not recommend your company to anyone to include seniors and professional intelligent individuals. Very very disappointed as the guy in the commercials seemed so sincere.

  

  Business Response

  Date: 09/15/2025

  We’re sorry to hear your experience did not meet our standards and hope you will accept our sincerest apologies. We are committed to providing great customer service, please give us a call at ************ or email ********************** to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2025 a Leaf Filter Representative, **** ********, came and gave his salesman speech to me and my husband on how great Leaf Filter Gutters are. He gave us a price of 16,139.00, but the next day he called back and said he was doing us a favor and giving it to us at cost for $5500.00. O WOW ! Yeah that makes sense, after all the wheeling and dealing, he promised that everything would work perfectly. There is a long spot over our patio that we were concerned about, but **** said he thought it would be fine. We gave the money, everything was paid in full on August 12,2025, and gutters were installed.
  On the first big rain, the rain came tumbling over the gutter, just like we were afraid of. We call ****, He said He would check on their schedules, But we have to pay for the down spout........ WHAT......We were told everything would work, we asked about the patio and he said it would be fine. This is on You Not me, why are you making me pay for your mistake? It has also taken over a month for leaf filter to get someone back out here to fix this problem. Leaf Filter wanted their money immediately, but their service isn't immediate. Is it because we're Senior Citizens and we have no voice. Just give us what we paid for.

  

  Business Response

  Date: 09/10/2025

  Customer's contract was completed in its entirety.  Customer's request for an additional downspout to be added is beyond the contract.  Leaf Filter is willing and able to service however customer will need to purchase the additional product. 

  Customer Answer

  Date: 09/10/2025

   I am rejecting this response because:
  
  
  Customer's contract was completed in its entirety.  Customer's request for an additional downspout to be added is beyond the contract.  Leaf Filter is willing and able to service however customer will need to purchase the additional product. 

  Yes it was completed in it entirety, and Leaf Filter gutter that you installed in the back yard did not work properly. The water run off from the roof overflowed over the top of the Leaf Filter gutters and looked exactly the same as it did as when we had no gutters. is this the way you guarantee your product. Is this the way Leaf Filter gutters are suppose to work? We called and said your Leaf Filter gutter wasn't working correctly, and your salesman said we had to pay more money to make it work right. Is this they way Leaf Filter treats is Old People or any people. Cause your commercials are going after old people really bad. So you hooked one of the Senior Citizens and then you treat us unfairly. I KNOW A PRODUCT IS SUPPOSE TO WORK AFTER IT IS INSTALLED. YOURS DIDN'T  That is our Complaint. Your Leaf Filters gutter didn't work and must have been installed incorrectly, clogged or were inferior, as the water was coming over it, and Leaf Filter gives a manufacturers money back NO CLOG,  guarantee.  We only asked that Leaf Filter pay to fix them correctly, as it should have been when you left, Done CORRECTLY, so that no rainfall comes over the top of the Leaf Filter gutter. The cost to fix Leaf Filters broken gutter was $147.00  That's what we're asking for. That your Leaf Filter product be in working order. Just like we paid for.

  
  

  

  Business Response

  Date: 09/12/2025

  Customer requested additional downspouts due to pre-existing conditions not the installation of our product.  Leaf Filter is willing and able to provide the additional product at a reduced cost. 

  Customer Answer

  Date: 09/15/2025

   I am rejecting this response because:
  
  
  Customer requested additional downspouts due to pre-existing conditions not the installation of our product.  Leaf Filter is willing and able to provide the additional product at a reduced cost.

   

  This is a lie, if it were true, your salesman would have written there was some kind of pre-existing condition on any one of the papers he gave us. The place where the water was coming over your gutters was a new section of roof that didn't have any gutters before, and we paid extra to have the installers fix any under hang or wood that need to be fixed. Apparently, they didn't think anything was wrong, or there was any pre-existing condition, or they would have fixed it before they installed the gutters. I don't like to deal with companies who say they guarantee their work and then when their product or workers fail, they makeup something that its the customers fault. I asked you for $147.00 to make your product work. Just come and take your stuff back and put my gutters back on. My gutters worked just fine. You're not a company I want to deal with anymore. Shame on You.

   

  
  

• Initial Complaint

  Date:09/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I attended a nearby town *** wherein a building hosted various vendors. LeafFilter Gutter Protection was one of them. I was interested in their process and the promoter was very quick to initiate a "free consultation visit" so I agreed out of curiosity. I filled out said contact form and after I was finished, the promoter said I would receive a text that day to confirm availability to have a technician come to my house to provide a consultation along with cost estimate giving me a $250 voucher which could be applied to the cost of installation. This. Had some warning flags as to just how much something like this would cost so I wanted to do some online research before I had someone come to my home. Needless to say, I got a text alright. From some random spam number thinking I was looking for a job. I immediately reached out to have my contact deleted. I have been spammed by numerous phone numbers from this business no matter how times I block it. Several customer service **** have emailed back saying name and number have been added to the *** list. I am still getting calls. I am also getting "dead air" voicemails while hearing rustling and background noise. I am feeling like I am purposely being harassed. I get 3 to 4 calls a day. All from different numbers. I requested no further contact on September 3 2025 making it now a week (including Sundays) of harassing calls despite me emailing several requests to stop calling me because I changed my mind about their services.

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from phone call marketing and email marketing 

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Leafilter Gutter several times to remove me from emails. The gutters are over priced. Emails keep comming every day.I have called them several times and want the emails to stop but nothing happens.

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from all marketing contact 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked and called to delete me from there emails, I Unsubscribed from their emails several times and said it could take up to 30 to 45 days to Unsubscribe. That long is unacceptable, after I called to tell them to stop I feel they have indated me with more emails. All I want is for them to stop and take me off there list. 30 to 45 days to Unsubscribe isn't right, most businesses are 7 to 10 days. Please just get them to stop..

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from all marketing contact.  30- 45 days is addressing potential mailers not email removal. 

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New gutters and filters purchased for installation on new build garage along with filters for existing gutters on the house and new down spouts
  Installation was set up and completed
  Issues with the installation found - buckling of filters on the garage, corner pieces on the garage not cut back to be flush with the roof causing water fall off issues.
  Company was contacted and someone came out. the individual reviewed the issues and attempted to fix the buckling filters, advised they were fixed however original installers needed to come back for cutting back the corners and he would get this set up.
  Review of the filters were still buckled and not fixed
  Original installers were either not contacted or never came. We had to call corporate and request again they come out. Appointment was set and was a no show two times
  Spoke with the district manager and was told he or someone would be out on Monday August 18th and no show
  We have had to make numerous calls and continue to get the run around on appointments and people continuously not showing up at all or not being arriving during the scheduled window.
  At this time it has been 2 months since the original installation and we have no complete resolution of these issues.

  

  Business Response

  Date: 09/18/2025

  An agreement has been reached.  Final resolution can take up to 10 business days to complete. 

  Customer Answer

  Date: 09/19/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a estimate quote for residential gutter work, and I accidentally signed a contract which I did not intend to do, as I am still getting quotes and have not decided to have the work done yet. I told the salesperson that I was not decided. Now I have to cancel to avoid being charged for an order I did not intend to make. I feel this is dangerous ground for an elderly person like myself. Sales people must be less pushy (even if they are nice about it). The fine print says if I don't send the cancellation, I would be liable for 25% of the quoted price. Unintended elderly abuse. But abuse and time inconvenience it is. Sales person **** ******.

  

  Business Response

  Date: 09/05/2025

  Customer has not signed a contract.  Deposit and recission periods are industry standards.  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutters installed on August 11 2025 from leaf filter the salesman told me that the gutters would not clog and if they do it states in the sales contract that they will refund 100% of the cost of installation I have had water leaking over and behind the gutters since they were installed. I called they sent someone out he said that there was definitely a problem but it was an easy fix. Last night it rained and I still have water leaking behind the gutters where it meets the house and water over the front of the gutter. I have tried to reach out for service but and not getting a call back. This was a big expense for me I am a handicapped senior who lives off my social security and was sold a system that has definitely issues it does not live up to what I was told and I feel I was scammed now I have a system that is not even a month old and it is leaking water. I am not able to climb a ladder and I bought this system to keep leaves and debris out of the gutters. I don’t know what to do I can’t get them to fix the problem and they are not honoring the purchase contract or warranty. I feel they should fix my gutter completely or give me a full refund total price was $8128.00. I did some research for their corporate office and found out there have been many class action suites one just settled in May 2025. I just want to get what I was promised I bought this system because I am a senior handicapped and can not clean my gutters. So when I found leaf filter I was impressed by what the salesman had told me the they were AAA rating with better business bureau if you could please help. I can not afford any damage to my home or another system. I saved up to get the new gutters and feel ashamed that I got taken advantage off. Thank you

  

  Business Response

  Date: 09/05/2025

  Refund is deemed unwarranted.  Contract was installed and minor tweaks are normal.  Service issues were resolved under workmanship warranty. 

  Customer Answer

  Date: 09/05/2025

  I tried to contact the local office to get those supposed small adjustments but I get no response to have those minor adjustments. I have contacted the 800 number and spoke to a customer service rep in the service department 3 times requesting service and got no response to getting someone from the company out here to fix the water leaking behind the gutter where it meets the house. I tried all week because we are expecting a lot of rain and I am concerned that I will get damage from the water running behind the gutters. I also was given the local office number to try to schedule a repair and they do not return my calls to come out to repair so I don’t accept Leaf filters response to my complaint. Thank you for trying to get them to live up my warranty. 

  Customer Answer

  Date: 09/06/2025

  I tried to reach out to their service department yesterday afternoon 9/5 and the person I spoke to said she was sending a expedited email to the local office supervisor and that I would hear back by the end of the day. I never got a response which was not surprising since I have not been contacted from the past three attempts I made this past week. The company’s response is not acceptable because I signed a contract with a lifetime warranty on any issues with the gutters and it has not been a month of having them. They were installed on 8/11/25 when I called on Tuesday I explained to the person her took my info that water was running behind the gutter where it meets the house. If it continues to run behind the gutters it will do damage to my house. I knew we were expecting rain today 9/6/25 that is why I wanted it fixed that did not happen and the water is running behind the gutters. I really am not sure how to resolve this because I continue to reach out to their service department service department only to be told the same thing sorry for your trouble I promise you will receive a call back to get this fixed. I had the last person I spoke to send me a email detailing the email they said would be expedited which I did not get a reply back. If you have a way for me to provide that email let me know and I will send it. Thank you I am not asking for anything more than what is in the written contract that they are non honoring. 

  Customer Answer

  Date: 09/08/2025

  Hello I sent you copies of documents one of the warranty for my gutters and a screen shot of the email the customer service person on the phone she said she was sending an escalation email to the supervisor at the local office in Hagerstown and I would here from them by 6 pm on Friday. It is 9/8/25 Monday I reached out again to the service number and all they do is say they are sorry and they will send another email to the local office. I started reaching out to them all last week and all I get is sorry they will send a email requesting someone to come out to fix my gutters. I have allowed them plenty of time to honor the warranty & the contract I don’t feel my request is not warranted. According to the warranty small adjustments are covered so I can not understand why they will not honor the warranty and have someone come out. Can you please help. We had rain all day Saturday and water ran behind the gutter where it meets the house. If it continues it will damage my house and roof. Thank you. 

  

  Business Response

  Date: 09/17/2025

  Service was completed on 9/16/25.  Rear channel was sealed per customer request 

  Customer Answer

  Date: 09/18/2025

  Hello They did come out finally on 9/16 but it wasn’t till I told them I had contacted the Attorney General Office and that I was going to my district court to file a small claims case. It is crazy it took this long and such extreme measures to get this company to live up to the warranty they provide. This company prays on seniors and does not tell the potential customer all the things in regard to the warranty. Something I found out that is not in the warranty and I was never told about. Is if I ever get a new roof I must call leaf filter to come and remove the gutters and put them back up after the roof is installed for a fee of $1100 dollars if I let the roofing company remove them it voids the warranty. These are things they should tell the customer when selling them their system. I really believe that the better business bureau should really look into them they don’t deserve a top mark from you. There are many class action suits against them. I am curious why the BBB give the a A rating do you investigate a company after a complaint. I know my issue may seem small but the fact that I had to get the BBB assistance to resolve my problem that should not have required your assistance. I really hate to think that many seniors are being mislead and taken advantage of. I want to say thank you I appreciate all your help. It is nice to know there is somewhere a senior can go to get help. Sincerely **** ***** 

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the Leaf Filter system installed in the back of my house in February of 2024 when we had very little snow. The following winter when we had much more snow, I could not view the gutters until more than 1 year after the installation date. At that time I noticed that the joints between a few of the 4 ft. section had bowed upward. I called the local number 3 times and left a message and nobody called me back. I then called their national number and set up an appointment within a range of 4 hours on June 13, 2025. Nobody came nor called me to tell me that they would be late or would not be able to come that day. I was leaving on vacation and did not call back. A few weeks later I got a call that workers showed up at my residence and I was not home. I finally called and wet up an appointment for between 8A and 12P on August 19, 2025. I waited until after 1P after nobody came nor called again. I was told that they would send somebody out that afternoon, A single worker arrive around 3P, inspected the leaf filters, told me that they were installed incorrectly and that she would call me the next day to set up and appointment. Nobody called so I called and left a message via phone and email the next day. I received a call from somebody who told me that they would have somebody to my house between 8A and 10A on 8/22. Nobody came and nobody called. I just want the problem fixed and not have to pay to fix the problem if their product was not installed correctly.

  

  Business Response

  Date: 09/08/2025

  Service was completed to customer satisfaction.  This matter is resolved 

  Customer Answer

  Date: 09/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.