Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  69 Illinois Ave, Suite A Warwick, RI 02888-3042

  
• 

  LeafFilter Gutter Protection

  2144 Brighton Henrietta Town Line Rd Ste 375 Rochester, NY 14623-2661

  
• 

  LeafFilter Gutter Protection

  1925 Boxwood Rd Nanaimo, BC V9S 5X9

  
• 

  LeafFilter North of New York, LLC

  400 Oser Ave Ste 200 Hauppauge, NY 11788-3660

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company advertises 10% discount for Seniors & Military and the discount was not given. Need billing adjustment of 10% ($175). Which was not provided at time of quote to due false advertising for Seniors.

  

  Business Response

  Date: 10/29/2025

  Customer signed contract on 8/4/25 stating all discounts were applied.  Installation was completed.  Customer request has been deemed unwarranted 

  Customer Answer

  Date: 10/29/2025

  I am rejecting this response because: The Final contract did not reflect the 10% discount. See attached. The original quote provided a discount, but the final price did not reflect the discount.  Attached are copies of my correspondence to the Corporate office, never received a response from Corporate.
  

   

  
  

  Customer Answer

  Date: 10/29/2025

  I'm only requesting for reimbursement of the 10% (Cost $1,750 minus 10% = $175.00) Thank you.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for ******************* on October 23, 2025 because one of the gutters they installed was leaking. The gutter is leaking at a seam they created on the system. Service was set for October 27, 2025 between 12-4 pm with a call before the service techs arrived and a charge of $95. They came at 11:00 am. No call in advance and no on was home at the time. The only reason we knew they there there was because our camera altered us. My husband left where he was to meet the service techs. By time he returned home at 11:10 am the techs were sitting in their truck and told him that there was nothing to be done to fix it. The techs walked into my backyard and spent 3 1/2 minutes (setting up ladder and investigating the problem. The tech told my husband it was l leaking because of the way the gutter (that they installed) was leaning forward and the water was coming off the roof and there was nothing to do. Now mind you one of the techs walked into the backyard with a caulk gun. The gutter is leaking on a seam that they created when installing the gutter. I called the number for Northeast service and was told there was nothing to fix. That the water was leaking! Service number representative told me the only thing warrantied was the leaf system itself not the gutters that they created and installed. I asked to speak to a manger, but they "were in a meeting". So I asked for a number or extension to leave the manager a message. Was told they don't have voice mail, phone I could call or a name they could give me. This is completely unacceptable. I asked to have a manager call me back, I can bet no one will call back.

  

  Business Response

  Date: 10/28/2025

  Service was completed on 10/28/25 to customer satisfaction 

  Customer Answer

  Date: 10/28/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafFilter installed in the gutters (July 2025) and put one of the downspouts in an area that brings more water towards the home now. I have tried numerous times to get them to call, and work on this problem; they sent *** out here twice, but the company did not listen to him, and they could not even find the photos he took when i asked them to review. After they come, you don't see them again for any followup.
  
  Most recently, Matt recommended removing this one downspout, and sending all the water from the side of the house and front of the house to 1 other downspout that is left on the side of the home. I consulted with an outside professional that stated most likely this 1 downspout will NOT be able to handle all that water from gutter and there will be overflow from the gutter. I asked Matt to guarantee this will resolve the issue; I requested he put it in writing, and if this doesn't work you will come back and fix it again until you get it right. he would not.
  
  I will most likely have to put a french drain to connect to one downspout (the one they want to remove) in order to take the water away from the home.
  
  I paid them for their expertise on where to put the downspouts, which appears to be limited, based on the results we have seen with waterflow issues. They basically come out to make the sale, and then no support. I had to hang up on one of their staff as he continued to talk over me and would not allow me to talk.
  
  Their departments do not communicate with each other so you talk with different people, and the issue is still not fixed. I have asked to talk with Tim the Regional Manager, and have yet been 'allowed' to speak with him to date. I am very unhappy, and have also contacted the credit card agency that their financing is through.
  
  I have asked for a refund of 1500.00 or asked that they remove the gutters at their expense and repair any holes or shingle damage on trim once removed. they said they would charge me to do that.

  

  Business Response

  Date: 10/28/2025

  Inspection was completed. The issue with her drainage has nothing to do with the gutter system and
  is due to her landscape in the back of the home. The ground all pitches towards
  her walk out basement.  Customer's request for refund has been deemed unwarranted. 

  

  Business Response

  Date: 10/28/2025

  Customer issues are due to landscaping which is beyond the contract.  We consider this matter closed. 

  Customer Answer

  Date: 10/28/2025

  I would like to ask the BBB how you see that the business made a good faith effort in this resolution? If it is a landscape issue, why did they mislead me as a customer to put the gutters and spouts in when they shouldn't have. I do not agree with this decision. thank you. Linda

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2025, I signed a contract for an amount(copy of the contract is available) When billed after the work was completed, I was over charged by $500 on my credit card. I contacted the salesman and he stated the issue would be resolved in a couple days. This did not happen. Contacted the company directly, they stated the issue would be escalated for resolution. This did not happen. On 10/22, I contacted customer service again. He saw the escalation noted on my account and stated nothing had happened and would escalate the issue again.

  

  Business Response

  Date: 10/30/2025

  This has been processed to the original method of payment. It may take up to 10 business days to complete the entire process. 

  

  Business Response

  Date: 10/30/2025

  This has been processed to the original method of payment. It may take up to 10 business days to complete the entire process. 

  Customer Answer

  Date: 10/30/2025

  The company resolved the matter and issued a refund for the overcharge on 10/27/25. A manager contacted me after I filed the complaint and stated the issue had been escalated again. Within 5 days I received notice the refund was issued.

  Customer Answer

  Date: 10/30/2025

  The company resolved the matter and issued a refund for the overcharge on 10/27/25. A manager contacted me after I filed the complaint and stated the issue had been escalated again. Within 5 days I received notice the refund was issued.

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased LeafFilters for my home in 2024. In the spring of 2025 there was a bad hail storm and I had to get my roof replaced. I called LeafFilter to see what the process was so that I would not lose my lifetime warranty. They told me that I would have to pay LeafFilter to uninstall and reinstall the filters. The uninstall took place September 12, 2025. I then had to wait through the process of getting a new roof. Once the roof was finished, I scheduled the LeafFilter reinstall. This was all under Job ********. The man that came out around October 5th, 2025 to do the reinstall was very reckless and careless. He was outside with a box cutter ripping the screens so they fit back where he wanted them. He was beating on my gutters to the point of damage. I spoke with him after I saw this and said that it really looked bad and there was damage. He said "I'm sorry ma'am but 80% of these reinstalls go bad due to the roof change." He said to call support and make them do a deal with me for gutter replacement." He knew how bad it was. I've called and called and no resolution to my damage. I must have talked to support 20 times. They always say someone will call me back. The St. Louis LeafFilter office manager is supposed to have called me but days and weeks have gone by and I'm still stuck with damage after paying thousands for a new roof and thousands for LeafFilter and then $329 for the filter reinstall. I need the damaged gutters replaces and new filters put on. I cannot believe how they high pressure sell this stuff and say lifetime warranty which means ONLY IF NOTHING EVER HAPPENS. I'm so disappointed in this company and I want resolution. I want replacement of gutters and filters.

  

  Business Response

  Date: 10/24/2025

  Service was completed on 10/24/25 to customer satisfaction.  This matter is resolved 

  Customer Answer

  Date: 10/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I was surprised to find out that the type of screens that were installed on my home a year ago are no longer used due to issues. 

  LeafFilter came out and installed the newly designed filters on the front of my house where the issue and damage was and it looks 100% better!   I hope that if anything happens in the future to the back of my home where the older filters are installed that I can call support and be taken care of.

   

  Thank you for resolving this matter

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Leaf Filter
  
  From: **** ********* *** * ***** ** ***** ******* ** ***** 
  Regarding job # ********  I contacted you for a quote to do the gutters of my home. Your sales representative came, took pictures, measurements and quoted us a price. After recovering from sticker shock, we agreed to have the work done.
  
  In our minds (and according to the contract we signed), you would clean and install your product on the gutters of our home. That should include all the gutters of the home. Nothing was ever said to us “except the following”.
  
  The installers came and completed their work in under 4 hours. About a week later I was on a stepladder and discovered a 10 to 12 foot section of gutter (complete with its own downspout) that was not done I have talked to your people several times to try to resolve this. Your people tell me that the roofing (metal) covers the gutter to the extent that they cannot install your product without extra work being done. This morning I was painting from a stepladder and discovered another 20 feet of gutter that for the same reason was not done.
  
  I was never told that you could not do these sections by your sales person or your installers. I certainly do not feel that I got what I paid for. I am giving you another chance to complete your job before I have to look into other paths of action.
  
  **** *********

  

  Business Response

  Date: 10/23/2025

  Installation was completed on 5/22/2025.  Inspection completed on 6/4/25 confirmed contract was completed in its entirety.  The gutter that was not included on the contract his hidden under multiple roof lines, we are willing and able to install for a reduced price, however customer would need to have the metal roofing removed so we could access that gutter. At this time, customer has declined our offer.  We consider this matter closed. 

  Customer Answer

  Date: 10/27/2025

   I am rejecting this response because:
  
  Leaf Filter argues that the contract is for a given number of lineal feet of gutters and that they completed the job.  Their employee measured the home and took photos.  The contract states that they will do the gutters.  It does not say except the following.  We had a reasonable expectation that the contract covered all the gutters on our home.  Had they ever specified that some gutters would not be included, we would not have proceeded with the work.  The two sections of gutter that were not completed are on the perimeter of the roof andthere is a downspout for each.  I don't believe they could claim that they were not aware of them.

  

  Business Response

  Date: 10/28/2025

  Customer gutters are inaccessible which is why they were never measured nor included in the contract. 

  Customer Answer

  Date: 10/28/2025

   I am rejecting this response because:
  
  
  
  

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation of Oleo lights by Leaf Filter was substandard I know the company hired a third party installer but is their sale and their name on the product. I have guys doing electrical work who are not electricians. They run electrical cables via the attic without staples to secure cable to a raft or leaving slack on the cable . They installed a track/rail which supposed to be cut at 45 degrees on corners and eves but due to manual circular saw used vs table saw the 45 degree cuts looks like a child cut them and are not lined up. The end of the lights they left cables uncapped which could caused an electrical fire. The track/rail is missing on portions which is supposed protect the lights against weather and contain a fire. I have reached out to the company and I feel like I am being pass on hoping I go away and they do not do anything to address my issues. When the installer make me signed they certificate of completion I wrote on it my concerns I think they just want the money and ran away and will not stand behind their product. If pictures are needed I can email them as the files were too large to upload here.

  

  Business Response

  Date: 10/29/2025

  Replacement materials have been ordered.  Once the materials have arrived in warehouse, we will schedule service to complete resolution of concerns 

  Customer Answer

  Date: 10/29/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  As long as the re-installation takes place within a reasonable time and I don’t keep getting the run around finding a legitimate point of contact. I was given a point of contact after calling several times. 

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafFilter installed on 9/29 By one contractor (very little english), he improperly shoved the material under our newly installed roof; leaving the shingles curled up. And all corners were unjoined, also gaps.. Took photos, immediately called for someone to come out and un-install the filters. Another person (*****) showed up on 10/7 for 'repair', once he saw the job he agreed it was improperly installed and instead of a 'simple repair' he took everything off; its still stacked on our porch. Since that date we have talked to various people at various numbers who either 1) promise to start refunding process or 2) they direct us to another person who does nothing. This includes ***** the salesman at ************ who said he would notify ******/local guy ************ and when we talked to ****** on 10/3 we told him we want a total refund, nothing happened. Called ***** again 10/7, he said to call Cust.service 800#, told by '*****' at that# he will start refund-process on 10/7; have heard nothing back. ******/local called on 10/13 says he will submit a damage-claim requiring 2-estimates - there is nothing to FIX, we want material taken away and our total *** refunded. He replied this is not his ***** Hearing nothing back again called 800# on 10/15 - '****' gave us local# at ************ and to expect a call from them in 1-2 days. Today, 10/17 8.30 a.m., have still heard nothing at this local#, left another msg. So far no one is doing what they say they will do, and/or refer us to diff people who do nothing. If we pd by **** we would dispute thru them but was told LF only takes checks - of course, so there is no way to dispute. We want 2 things - a TOTAL REFUND of $10,694 (this does not include anyone elses' time like our roofer), AND the material taken away. We do NOT want a reinstall or any other settlement. Just the contract cancelled and our money back, this outfit is sleezy and cannot trust the installers or employees to follow thru. Terrible company.

  

  Business Response

  Date: 10/23/2025

  A resolution agreement has been reached with customer and once the processes have been completed this matter will be resolved in its entirety 

  Customer Answer

  Date: 10/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  NOTE:  We signed a SETTLEMENT AGREEMENT & RELEASE this morning w/ Leaf Filter.  the refund check is supposed to mailed out to us next Tuesday.  As long as that occurs, we will be satisfied customers. 

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a Leaf Filter system installed in October 2024. At that time we informed the salesman that we would be having a new roof done and asked how much it would cost to have the system removed and reinstalled to preserve the warranty. He said it would be between 2-400.00 dollars. The next June (2025) we contacted Leaf filter in Ocala and the costs were now $576.00 to remove and the same to reinstall(total $1152.00) We appealed, but caved in to the costs to again save our warranty. The work was done in July and after several missed calls (on their end) and missed appointments (on their end) the reinstall was done. I personally called to have an additional inspection done and told the service person I did not trust the re-installation. Leaf Filter sent another tech out and he found that the entire front section of our house the system was replaced incorrectly. I have made several calls to the district office appealing for a refund of the $1152.00 monies spent for the R&R.
  
  The last call I received (10/16/2025) from the Jacksonville office the manager said no refund or call a lawyer.

  

  Business Response

  Date: 10/23/2025

  All serviceable issues are corrected.  Sales pitches do not include service fees for future services as salespeople do not handle that aspect of the business and are therefore unable to provide fees.  Customer reinstallation and services were completed and customer request for refund has been deemed unwarranted 

  Customer Answer

  Date: 10/26/2025

   I am rejecting this response because: WE were offered $200.00 by the regional director to resolve the issue. We rejected his offer because this was more than a service issue. We were initially told the costs would be $2-400 dollars. This was not the case as we were billed (to save the warranty) a total of $1152.00. But during the re-installation process the initial installer did not attach the front side of the house correctly. We insisted that another technician come out and review the job as we did not trust the initial re-install. If we had not insisted (through several missed appointments and calls on their end) we would have never known the system was put back incorrectly. In addition, the last installer had to add a piece of screen to finish the job which makes it suspect the original installation wasn't correct either. The trust factor is 0 out of ten.

  We don't believe our partial refund request is unreasonable for all the lack of communication and trust in the final product. I have also asked the office manager ( the one who said call a lawyer) to come review the workmanship and he refused.
  
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leaf filter installed on my house and the gutters leak , I told the salesman about it and he told me that he would get the group back to my house and fix the problem. It has been over 6weeks and no one has been here to fix the problem. No phone calls or anything. Im not impressed with their work.

  

  Business Response

  Date: 10/21/2025

  Service was completed on 10/20/25 to customer satisfaction