Reviews

My daughter was treated by Danielle H***** at the urgent care in Anderson, Ohio and received exceptional care.

Thank you, so kindly for the feedback. I am redirecting your appreciation to the manager of the site and the provider, as well. We are so happy to hear the patient concerns, see the patient and to help heal! With warmest of regards, Ri

My wife went to establish contact with OBGYN since we are new to the area. After attending the office visit, they established that since she had just performed all the testing, that nothing needed to be done and the doctor met introducer herself before telling her no testing needed to be done. The total time at the visit was less than 2 minutes. We received a bill from TriHealth for $361 stating that "new patient" cost, that was originally not covered by the insurance. After 6 calls back and forth between insurance and Trihealth, it was determine that insurance was not paying because it was coded as "Infertility". After I approached TriHealth about this, they re-affirmed that there was not code for infertility used, that is should have been for "new patient", however, they were unable to resubmit the new claim. All of this back and forth took 5 months before we were at risk to being sent to collections from TriHealth because of an error in their coding they were unwilling to change, even after they acknowledged it was incorrect. We ended up paying the $361 dollars to avoid damaging our credit, but want to warn customers that TriHealth billing is unwilling to help you resolve issues and only cares about getting paid. No effort was made to correct their mistake.

Good morning! The claim has been reviewed. The new patient information is reflected in the charge description of $361.00, for date of care 10/1/2021. However, the insurance carrier also requires medical codes (ICD-10) for the medical needs and patient concerns covered during the course of the visit. The term new patient would not qualify as am ICD-10 medical description, regretfully. The insurance carrier denied this service: not a covered benefit of the policy. The employer benefit office may be of assistance in appealing with the insurance carrier, or for review of policy benefits and explanation. A copy of the claim for patient review is being mailed to the patient for review.We hope this has met the need, we thank you for the inquiry, and for choosing TriHealth!