ComplaintsforCintas Corporation

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In 2022 a salesman for Cintas visited our store. He made all sorts of claims about the business and made everything sound really good. We decided to give it a try solely based on one thing that he told us. "If at any point you are not happy with your service you can cancel because that is a breach of contract on our part". With that in mind we entered a 60 month contract. At this point we just need to cut costs and so I decided that I am not happy with the service (this is exactly what he told us we could do). We have been told now that we can not cancel service and that we are stuck to pay for the remainder of the contract.

  Business response

  07/18/2024

  I spoke with **** ***** on 7/17.  *** ***** and I originally discussed his account in June 2023 when he wanted to make some program changes at his two accounts - ******** ********* and *** *** * **.  We amicably worked out his scope of service requests and all was good until the recent request to terminate services.

  As I understand it *** ***** and the owner decided they no longer wanted to continue Cintas services and **** discussed the request with our Service Manager, Ron H********. Ron told *** ***** that he had approximately 2+ years remaining on his service agreement.  At this time *** ***** called the BBB.

  Since I had previously discussed our services with *** ***** last year I decided to email him to request a time to discuss his concerns.  He was kind enough to call me and we were able to discuss his accounts.  The core of the matter is that *** ***** contends he was unaware of the length of the term of service and his obligations therein per the contract.  He stated that he is happy with the service but was under the impression that he could "discontinue at any time in the event he is unhappy". 

  We discussed his changing needs and agreed to terminate the agreement prior to its expiration.  I plan to follow up with *** ***** prior to his next scheduled services to work out any details.  I'm out of office this week and he's out next week.  

  Thank you,

  Michael C***/Branch Manager/Cintas/****************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been overbilled on a final invoice. The attached PDF shows that I was charged for King Bath Towels that were never delivered. I have made multiple calls to support to get the invoice corrected and it has not been changed. Today 7/10/24 I called support again and was told that they would contact the local office, the same thing I have been told multiple times. When I requested something in writing, the person said they "didn't do that" I was told there was no way that they could reissue a corrected invoice, that I could either pay it and dispute for a credit, or not pay it and they are supposed to issue a credit once they see my dispute. I get the feeling this is going to be reported as an unpaid bill by this unethical business.

  Business response

  07/22/2024

  A resolution was reached with the customer and credit was issued.

  Customer response

  07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They auto renewed a contract that was signed in 2019 by a person who was not authorized to sign contracts for our company. They have been charging us for a weekly uniform that has not been used in two and a half years after repeatedly told to discontinue service.

  Business response

  07/08/2024

  *** ******* sent in a letter received on 6/25/24 requesting to cancel services on 8/1/24. I immediately called *** ******* to discuss the letter and offer a resolution to the perceived incorrect charges. I explained that we were never told to remove the employee from the billing in question but offered to work with her to resolve the situation. In addition, the employee that signed the agreement is an Office Manager and an agent of the Company. The Account Manager has visited this site multiple times over the past year and we have a Service Rep that is on site every week. There have been no service issues or requests to stop the employee in question. Moreover, the GM was with the Account Manager for a visit on 5/2/24 when no issues were brought to our attention. *** ******* took my name and information and told me that I would deal with her lawyer. I have attached the letter that I sent to *** ******* on 6/25/24 in response to her letter and my phone conversation with her.    

  Customer response

  07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *******
  

  Customer response

  07/15/2024

  Cintas has raised pricing constantly from last contract signed in 2019 without notificaton. 
  > Cintas was asked several times by Spencer to take all of **** ******* uniforms and I myself asked a few times and it never got done. I was also told that we did not get charged for the hand soap and the shop rags. We have had several of our guys not get their uniforms back and have had  to wear personal clothes to work in. If we turn in any piece of clothing that needs to be fixed we have seen it take 2 months and sometimes we do not get it back until we say something.

  Cintas renewed contract without signature or authorization

   

  Business response

  07/16/2024

  We have a representative on-site each week and there have been no issues or requests brought to our attention. In addition, we have an Account Manager that has visited the site multiple times over the past year with no service concerns. We are more than happy to discuss these concerns and resolve anything with the customer.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transaction: Dec 14, 2023 Amount of money paid to the business: $1,859.54 What the business committed to provide: Pipe repair and FDC testing Nature of the dispute: Cintas provided an initial quote to perform a job for $1,100, which was accepted. When Cintas performed the job, a second quote for $1,800 was provided. Given the much higher amount, I checked with Cintas what this second quote was supposed to covered, to what Cintas replied in writing "Pipe repair and FDC testing". Given that this aligned with the nature of the job for which the HOA hired Cintas for, we agreed on the final $1,800 amount. Cintas then starting claiming a few months later that the HOA also owes the first quote, and Cintas hired a collections company which threatened to "file a willful derogatory no pay and credit reporting" against the HOA officers. Kyle J****** | General Manager Cintas Corporation office ###-###-#### | fax ###-###-#### **** ** ******* ** **** * ********** ** ***** ********************  Whether the business has tried to resolve the problem: No, the business continues to pursue payment despite written evidence from Cintas employees confirming total amount dues is not what they claim now. Account: *****

  Business response

  07/05/2024

  For this customer, there were 2 separate invoices. One was to initially come on site to complete a hydrostatic test of the fire department connect (FDC). When we tested the FDC, it failed, and required a replacement of the piping for the FDC. We provided that customer a separate proposal, which was accepted, and we returned to perform the replacement of the piping. After the piping was replaced, we again performed a hydrostatic test of the piping to ensure that our repair would get the customer back into compliance. That 2nd test was included in the repair proposal which the customer then refused to pay. The testing that was completed during our 2nd trip was simply to verify that our repair rectified the situation, however, the customer thought we were double billing them. I went over this with the customer in detail and they still refused to pay. After 3+ months of going unpaid, we sent this customer to collections and wrote off the invoice.

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The Business confirmed, in writing, that the second proposal would be for work superseding the first proposal. I had attached this email from the business in my initial submission. It's important to note that I only accepted the work from this company when they confirmed in writing what the scope was supposed to be. It appears that they are trying to put their miscommunication on my as a customer.

  In addition, the business is stating that they "wrote off" the invoice, yet they sent it to Collections. Given that Collections is threatening filing a derogatory claim against the HOA officers' credit profile, this is insufficient. This is terribly concerning to me and all HOA officers.

  To note, this company gained our business because they confirmed in writing that the price for a work order would be X, only to find later that is more than X (and we are already locked in). I offered this company to come back and undo whatever work they did that they claim there is an outstanding bill. They refused. Had I known what the final price this company was going to charge, I would have gone with a different service provider, but it appears this company tried to gain business by misleading our HOA.

  
  Regards,
  
  ***** ********
  

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Misled by salesman and never received initial order in a timely manner, yet Cintas has billed me as if I had received all items.

  Business response

  06/28/2024

  We are sending ******** revised pricing for monthly service with reduced items and feel confident that we will continue with our business relationship.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am the new owner of the Restaurant ******** *** ** In ********** **. Cinta's employee trick my employee to sign a "change of ownership form". Truth is, she made him sign a service agreement. she provided false and misleading information. I didn't request any service from Cintas. Service manager, Kenneth R******* went to my establishment to try to convince me to have the service. He was unethical and unprofessional trying to push me by intimidating me (he said he was going to take legal actions). All I want is them to leave me alone. I called multiple times the ****** office, but they are giving me a hard time. My employee is not an authorized person to sign on my behalf. Please respect my decision that I don't want any service from Cintas and leave me alone.

  Business response

  06/05/2024

  Cintas GM met with this customer and we have agreed to amicably part ways.  After receiving confirmation that there is no active agreement, this complaint will be rescinded.

  Customer response

  06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a work uniform from them that did not fit and attempted to return it for a credit and the item was returned to me stating that it had been worn. The item is brand new, smells new and the pockets are even still sewn together. I was told to contact my employer, which I did. My employer advised me to contact them back and tell them if the dress is worn, that means they sent me a worn dress.

  Business response

  05/30/2024

  Thank you for giving us the opportunity to respond.     We want to provide our customers with the best service possible and we regret any miscommunication.      We have issued a full credit for the item which should currently be in the customer's account.     Please let us know if there is anything else we can do to be of service.

  Sincerely,

  John F***

  Director Customer Service

  Design Collective by Cintas

  ****************

  ###-###-####

• Initial Complaint

  05/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We have been using Cintas mat rental for a few years, which I sign a delivery invoice on every delivery. I have decided to buy my own mats and cancel their service to find they have had me sign an agreement dated 4-21-2022 without disclosing the actual terms until today, 5-23-2024 in an email sent by Cintas ******* general manager with unscrupulous and ridiculous terms I would never agree to, then or now. I would like to end this service agreement immediately.

  Business response

  07/10/2024

  We were able to come to a good agreement on how to move forward with the remaining term of our agreement.  We appreciate having the opportunity to work with this customer to find a good resolution.

  Customer response

  07/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ************
  

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They made me sign a 3 year agreement and haven't been back to check on supplies. I wish not to pay for their service anymore.

  Business response

  05/24/2024

  Hello,
  
  I have attached the service agreement signed by the customer and AED scans.  We have scanned the unit each month except for April which is on us.
  The units only need to be scanned every 6 months per the agreement, so Cintas is not at fault. In result we have sent the buyout for the AED.
  
  Please let me know if you need anything else.
  
  Thank you.
  

  Carlo N******-*******************

  
  

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  i was not under the impression by the sales rep that it was a 4 year plan. i was told it was monthly and i could cancel at any time. Then they sent me $3,900 invoice to cancel.
  Regards,
  
  **** *******
  

• Initial Complaint

  05/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We took services from this business for a few months, but then we cancelled our subscription last year in July, However, they kept charging us despite our cancellation of subscription. The finance department traced these extra billings in October 2023 and since then we have been contacting there representatives. We have a complete list of transactions made by them, along with the transaction dates and activity + charges, They never listen or they say that yeah we're processing your request. We have contacted them multiple times through calls and emails every month, but they're unable to refund us. Or they simply ignore. they owe us a total of $1,239.64

  Business response

  05/31/2024

  We first would like to thank this customer for their business and bringing this matter to our attention.  We have been in contact with the customer, and they are currently reviewing all the backup that we have sent to them. We look forward to finding an amicable resolution with this customer upon completion of their review.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩