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Business Profile

Wholesale Slippers

R.G. Barry Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Slippers.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife bought me these slippers for Christmas and within two weeks the right soul started peeling off we called customer service they sent us an email requesting information verifying the purchase we sent them what we had since it was a Christmas gift we did not have the receipt so we sent the statement from the bank and are refusing replacement send pictures and all only on for two three weeks

    Business Response

    Date: 01/10/2025

    Our **************** team is working with ****** **** ( who we received the contact from) to replace your Slippers.

    Thanks
    Dearfoams **************** Team

    Customer Answer

    Date: 01/23/2025

    We still have not received a replacement pair as promised

    Business Response

    Date: 01/24/2025

    According to *** Tracking # ********************** the replacement item was delivered to you on 1/21/25.  We had been working with ****** **** on this.

    Customer Answer

    Date: 02/04/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    Capt.**** *****

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 23, 2024, I ordered a bag and I received a confirmation that my order was processed and, on the way. On December 9. 2024 I made a call and spoke to a female employee named ***** who promised she would put in the complaint and ship me a bag out right away. Since that time the only thing I have received is e-mails and promises that my order is being processed or shipped. Today I called and spoke to ****** who gave me another story about what I need to do. I am a *********************************************** a refund.

    Business Response

    Date: 12/24/2024

    Hello,

     

    This order has been delivered and been communicated to the consumer.

    We apologize for any inconvenience

    baggallini **************** Team

    Customer Answer

    Date: 12/26/2024

    I have received my merchandise and the complaint has been resolved.

    Customer Answer

    Date: 12/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    I have received my merchandise and the complaint has been resolved.


    Regards,

    ******** ******

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 26, 2024 I ordered a pair of Dearfoam bootie. Order # ********.They arrived and were the wrong size. I returned them and they acknowledged receiving them on November 6. They didn't refund within 10 days and were contacted. They acknowledged that they hadn't paid the refund Still didn't receive a refund and they were contacted again. They said that they would process the refund. Nothing!

    Business Response

    Date: 11/26/2024

    We apologize for the inconvenience and for all the confusion.....your return/refunds have now been processed.

     

    Thank you

    Dearfoams **************** Team

    Customer Answer

    Date: 11/26/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22604371

    I am rejecting this response because: They have been sending this message for 4 weeks - the return money never gets put back in my account!!!

    Regards,

    ***** ************

    Business Response

    Date: 11/26/2024

    I have personally processed this refund for both the cost of the item and the shipping charges.  This should post on your account within the next few days depending on your financial institution.  If you do not see this in the next few days please let us know.

    Customer Answer

    Date: 11/26/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22604371

    I am rejecting this response because: I received a different message - they said 5 - 10 business days.  This is a lie - i have received 5 of these messages, & the money is never returned!

    Regards,

    ***** ************

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order on 8/31/2024 the confirmation said order will be delivered 7-10 days and that if you needed to change/cancel to call or email i did both on same day after i realized i entered my address backwards, no one responded to me until Tuesday, the order has still not been shipped, however i was told i could not change the address nor cancel the order which i find it unacceptable since the order has still not been shipped, i ask ***** and Jeveila for proof the order had been shipped and both refused to provide. they just don't want to lose the same and rather send to the wrong address.

    Business Response

    Date: 09/05/2024

    Morning Ms. *****,

     

    First we would like to apologize for any confusion....we are normally unable to change or cancel an order once it has been placed.  In this case our **************** Team was able to intercept the package and cancel it.

    Our **************** team contacted you yesterday to explain everything to you....please don't hesitate to contact them with any further questions

     

    Thanks

    Dearfoams **************** Team

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8th 2023 I made purchase of 44.99 from Dearfoams online website for men’s slippers. Come Christmas they were not the right size. On December 27th I reached out to dearfoams customer support and got a return label.Unused Slippers were sent back delivered on January 5th. On January 16th I contacted customer support again to be updated on the processing of my return and was told my return should be finished processing on January 25th and ten days from then the refund should be issued. The subject line of the response from customer support was “Dearfoams refund complete” I have since waited for the refund the complete amount of time I was told and have seen nothing.

    Business Response

    Date: 02/05/2024

    We have reached out to Ms. ******....her refund has now been processed

    Thanks

    Dearfoams Customer Service

    Customer Answer

    Date: 02/05/2024

    I have not yet recieved a refund to the account in the amount of $44.99.

    Business Response

    Date: 02/05/2024

    Hello,

    This was processed today....it will take some time, depending on your financial institution, for your refund to post to your account.

    Thanks

    Dearfoams Customer Service Team

     

    Customer Answer

    Date: 02/06/2024

    At this point I have spoken to four different Dearfoams representatives on 12/27/23, 1/16/2024, 2/5/2024, and you now all stating that the refund is complete or processed with no receipt of a refund to my card or account no funds deposited. Until I see the funds deposited and receipt of the refund this issue will not be resolved as I have a tracking number with proof of receipt of the unused merchandise with all the original materials it was sent with and multiple falsified reassurances from dearfoams customer service stating the refund is processed, and emails titled “Dearfoams refund complete” At one point I believed there may have been an issue with organization within the company but I now believe it to be completely intentionally dishonest.

  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out by phone and email to DearFoams about a refund. I was told that I was sent an email on 12/3/23 and did not receive it and have looked in spam , junk and everywhere else with no luck. I have received about 100 emails about your sells, but no response to my refund request. I was even told it would be resent today and still nothing (12/6/23) I purchased men's house shoes on 11/18/23. All over the web site it says, free shipping on anything over $45.00 no prom code needed. I spent $112.00 on 6 pairs of men's shoes and went to check out. There was no choice to make on shipping, it changed from economy to standard shipping of $19.95 on my order. There was no changing it or any other choice to choose . I figured it would take it off at the end of checking out but it did not. I am tired of being told by customer service that I choice that option. Why would I choose to pay 19.95 on shipping when it was offered for free? Makes no since. Free shipping was one reason I decided to purchase from you. I want my shipping fee of $19.95 reimbursed please. You can go to your web site and it is still advertised that way. I just want what is and was advertised. Either your a stand up company that stands behind your product and what you advertise or your not. I have never had so much trouble trying to get a valid refund in all my life. That's the way this company gets you. Offers free shipping and then if you buy to many pairs they don't want to pay the shipping and they change it at check out and charge you shipping and there is nothing you can do about it. Reviews go a long way and so does the BBB. I would like a response to my request please and hope the right decision is made. You know I could send all 6 pairs of house shoes back, but then you probable don't stand behind your 60 day policy. I hope they all fit, they are Christmas gifts for my family. Your prompt attention to this will be appreciated. Thank You, Here it is 12/28/23 and still have not heard anything from DearFoam, no emails, or $19.95 refund.

    Business Response

    Date: 12/29/2023

    Hello,

    Order # ********  was placed with rush shipping by the consumer which is why they were charged for shipping

    We have refunded the shipping charges but we will not do so in the future for options chosen in error  by the consumer when placing an order.

    Thanks

    Dearfoams Customer Service Team

     

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/11/2023. The order took a few weeks to arrive. When the shoes arrived, they were too big. I contacted Dearfoams for a return. The phone message said to go to the website to initiate a return. When I did that, I got an automated email back telling me to call the phone # with my information. I responded via email with all of the info and got the same exact email back. I also contacted them via facebook messenger and got an automated email back requesting order information. I have not heard anything back from them, despite following their instructions. The last time I attempted contact was on 11/14, and then again today (12/19). Here is the email that I receive back when I try to contact them online(it is the exact same email each time, even when I responded to "*****" asking for clarification): ***** R. (Dearfoams) Nov 14, 2023, 14:23 EST Hi ***, Thank you for reaching out to Dearfoams! To return your item please refer back to your order summary, only from there you can start with this process. Should you need any further assistance, please contact us anytime! We'd love to help. ***** R. Dearfoams Customer Service 13405 Yarmouth Road NW Pickerington, OH 4314

    Business Response

    Date: 12/22/2023

    Hello,

    The order that Ms ***** was attempting to return is past the 60 day return window which is clearly stated on our site.   We have made an exception and sent her a pre paid return label so that she can send back her order for a refund.

    The email with the PPL was sent this morning 12/22

    Thanks

    CS Team Dearfoams

    Customer Answer

    Date: 01/08/2024

    I accept the business's response to resolve this complaint. I will be sending the product back today.  My return is outside of the 60 day window, but please note that that is ONLY because they did not respond to any of my previous attempts to initiate a return.  Only when I got BBB involved, did they respond, promptly. 

    Customer Answer

    Date: 01/30/2024

    Hello, 

    I accepted the business's resolution of a refund, and I shipped back the product almost 3 weeks ago, but they have not given me a refund yet.  
    Please advise. 

    *** *****
    847-924-6809

    Business Response

    Date: 01/30/2024

    We apologize for the delay.....this return/refund has been processed today 1/30/24

    Thanks

    Dearfoams CS Team

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on October 28. I received a shipping notification. However, the order was apparently lost, because I never received it, and the tracking information was stalled. I contacted Dearfoams, and they sent me an affidavit to sign regarding the lost shipment, which I did. Then they sent an email confirming the address for reshipment, which I confirmed. At this point it has been close to a month since I placed the order and they took my payment. Yesterday I received an email that the item I ordered is no longer available, and I am to choose two options, only one of which is available in the size I need. I asked for an immediate refund, and have yet to hear back.

    Business Response

    Date: 11/30/2023

    Hello,

     

    A refund has been processed on our end for order ********.

     

    Thanks

    *******

    Customer Answer

    Date: 11/30/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.
    Regards,

    ******* ******

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered slippers (2 pairs/men) from Dearfoams which is an RG Barry company per their website. No return, refund info was sent with the shipment and after searching their website; I attempted to call them (per their instructions today 5/3/23 and NO ONE ever came on the phone after several hours). Then I sent a "refund request" only to keep receiving a reply about the order that was shipped and delivered; it seems there is NO way to return a product within the 60 days to receive a refund. I want to return and receive a refund - simply need instructions from RG Barry AKA Dearforms to do so. BTW- I completed the refund form they provided 2x and got same reply from them sending me my shipment information....I need refund information refund for order ******** placed on 4/25/23 delivered 5/2/23 Alpine by Dearfoams quantity = 2

    Business Response

    Date: 05/04/2023

    Hello ******,

    It looks like our Customer Service Team spoke with you yesterday and this has been resolved.

    If you have any further questions, please reply to the email that was sent from the team.

    Thanks

    *******

    Customer Answer

    Date: 05/05/2023

    I accept the business's response to resolve this complaint; ONCE THE REFUND IS ISSUED I will be satisfied.

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of slippers in late November from Dearfoams Order ********. I sent an email in December to try to return them where they asked you not to file multiple requests. I got an email back saying they had received my request and then heard nothing! I also tried calling customer service multiple times but was always on hold with them saying there were long delays and I could never get through. So in ***uary I filed another email asking for information about returning this order. I have still heard nothing! We would like our money back from this order. Or information about where we can return them to get a refund! Thank you.

    Business Response

    Date: 02/06/2023

    Hello ***,

    On 12/21/2022 our customer service team sent you a label to return your order.....they have reached out again today with instructions on how to return your order.

    Please respond to their email with any questions

    Thanks

    *******

    Customer Answer

    Date: 02/07/2023

    I accept the business's response to resolve this complaint. I will send in the return. Thank you, 

R.G. Barry Corporation is NOT a BBB Accredited Business.

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