Business Profile
Medical Billing
APS Medical Billing & Professional ConsultantsComplaints
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a medical bill from "ADL, INC 5700 Southwyck Blvd Dept ADL Toledo, OH 43614-1509. I have already paid this bill through insurance and through the Healthcare organization. The website to pay this bill seem fraudulent, along with the phone number and even the bill itself. The "pay your bill online" through ************************************* takes you to a unsecure website, without description of the bill or explanation of costs. The phone number provided on the bill "1-800-627-7081" was not working. Plus the 1 star reviews online and on Reddit this company appears to be a scam and not legit. I would like to report them for trying to scam me through medical bills. It is very unfair and unfortunate. I do not want this fake bill to go to collections, as I am responsible and have pay all of my bills on time.
Business Response
Date: 05/30/2025
The balance owed on this account pertains to services provided by ADL, Inc. at Providence Alaska Medical Center. At present, we are experiencing technical issues with claim submission to the patient’s insurance. Multiple attempts to reach the patient were made on 5/27/25 and 5/29/25, but were unsuccessful. Please allow at least 45 days for the claim to be processed. If there is a balance left as patient responsibility, a new statement will be mailed to the address on file. In the meantime, if there are any further questions, please contact the number on the statement, during the hours of 9:00 am to 8:00 pm EST, Monday through Friday. We apologize for the delay in processing these charges.Customer Answer
Date: 06/03/2025
Complaint: 23379482
I am rejecting this response because: This business has not tried to contact me and claiming that they had attempted "multiple times" on 5/27 and 5/29 is not accurate. I have not received any phone calls, letters, or emails from this business. They are unfortunately misrepresenting their attempts, information and cost of care. I have already spoken with my insurance company about this bill, it had already been reviewed and paid by insurance, and the "patient responsibility" is $0.00. I received services at the hospital, the cost of these services were billed through the hospital and insurance was ran through the hospital without difficulty. I have spoken with my insurance company and the hospital and I currently do not owe any charges on this specific bill, again the "patient responsibility" per my insurance company is $0.00. I keep diligent records of my care, services and bills and I do not have any outstanding bills on any of my care thus far. Since I have validated through the hospital and my insurance company, I wish to see this "bill" resolved.
Sincerely,
***** ********Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am sick and tired of ***** Hospital selling my information to third party billers. Never did I authorize this to occur and Im not paying anything that comes from an outside source/third party like APS Medical. My insurance paid the claims that they are trying to constantly charge me for to scam and get double payment. I dont fall for this practice and never will. No payments will ever be given to APS Medical or any third party insurance collection agencies. I never want to be contracted by this company again.Business Response
Date: 05/08/2025
On 5/6/2025 we were able to obtain the payment remit from the carrier website showing no patient responsibility, after an insurance payment of $31.05 for the services rendered. A detailed voicemail was left for the patient on 5/8/2025.We apologize for the delay in processing the insurance payment and any inconvenience this may have caused.Customer Answer
Date: 05/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received this random bill in the mail, 1st one I have ever received from apsmedbill, seems very scammy. Honestly it probably cost them more to send me this letter or run a card transactionits for $3.66 like seriously? Slice it off and shove it thats insanityBusiness Response
Date: 04/23/2025
Three accounts were found for this patient, which were processed by his insurance on 4/1/2025. Insurance left patient responsibility for co-insurance on all accounts. Account ending on *****, has a remaining balance of $3.66, account ending on *****, remaining balance of $10.49, account ending on *****, with a remaining balance of $13.23. Patient was contacted on 4/22/25 and 4/23/2025, and voicemails left. Itemized statements were mailed on 4/23/2025 for all three accounts which include details on the specific charges.Customer Answer
Date: 04/24/2025
Complaint: 23224704
I am rejecting this response because:
Its a lie, further making me believe this nothing but a scam, no phone calls were received and no voicemails exist and I have had the same phone number for 15 years. This is about the most shady interaction Ive had, not to mention Ive never been in the state in which its located for any kind if care at all
Sincerely,
****** ******Business Response
Date: 04/28/2025
The balances owed are for services provided at Borgess Hospital in ************,**. ******************************************** is contracted to provide services at this location, which generated these statements. Multiple attempts to bill and call the number listed on this complaint have been made with no remedy. The patients insurance was billed and he should have received an explanation of benefits indicating the amount owed. Due to the small balances, we are adjusting his accounts as a courtesy. Itemized statements showing a zero balance were mailed to the patient on 4/25/2025.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband had a bill sent to collections back in 2022. We never received anything in the mail about it. We are Active duty military and should not be paying for anything related to medical expenses. I have tried calling multiple times today and have been unable to get ahold of anyone.Customer Answer
Date: 04/17/2025
We never received a bill.
The company is Atlantic pathology. The account number is *********. The date is 13 Aug 2021.
Business Response
Date: 04/23/2025
Account review completed. Patients insurance made a payment for $152.63 on 9/10/2021, leaving no patient responsibility. A contractual adjustment was missed, causing the account to be sent to collections on 11/12/2022. We have notified the collection agency on 4/21/2025 and requested they remove the account from ************* reporting. Additionally, the agency will be sending a confirmation letter to the address on file. The patient was contacted on 4/21/2025 and 4/23/2025, and detailed voicemails were left. We apologize for this oversight and for any inconvenience this may have caused.Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** has never sent me a bill however they claim I have outstanding debt. How can I know I have debt when there was never an invoice received. Imagine if I just randomly called a client one day and say "Although I never sent you a bill, just to to let you know you have outstanding debt and if you don't pay in 10 days you get sent to collections" this is crazy. Also stop using an auto caller I am not picking up or talking to a robot. If a bill was sent to me I would of paid it, however you lack of operations/systems put it place are not working well. Since I know numerous people this has happened to. I am not denying I had services done, however when services are performed you then get billed or an invoice sent to you. The billing/invoice step seems to be skipped and you all just rush to send people to collections.Customer Answer
Date: 04/04/2025
Claim No: 0262 5006 5388 000
Date of Service: 12/29/2024
Amount: $144.92
Business Response
Date: 04/07/2025
Good afternoon,
We would be more than happy to assist you with the statement you received. However, we are unable to locate an account based on the information provided. Please feel free to give me a call at the number below.
Thank you,
***** *******
Director of Insurance and Call Center
*************
Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recieved a **** for 265 dollars that honestly looked like a scam. It wasn't itemize it just stated a diagnostic company that I don't remember and honestly my insurance at the time should have covered what I was being charged for. The **** said it was a final warning before being passed to a debt collection agency although I have never received a prior call or letter or email. EVER. now I'm trying to figure this out with the debt collectors too as they keep calling everyday. I have contacted my insurance for help. This is crazy.Business Response
Date: 04/02/2025
Account review completed. The patients primary insurance made a payment for services rendered in the amount of $39.71, leaving no patient responsibility. The account should have been adjusted per explanation of benefits, but was sent to collections in error. The collection agency was contacted on 4/2/2025,requesting the account be omitted from the credit report, and a letter of confirmation will be sent out by the agency to the patients address on file.The patient was contacted and a voicemail left explaining steps taken, and that the account has a zero balance. We apologize for any inconvenience this may have causedCustomer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Part of this confusion was on me as well as I remember having issues with insurance at the time of procedures.
Sincerely,
******* ****Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received notice in mail with statement date of 3/20/2025 stating "Final Notice / ***************** Referral" and if not paid "within 10 days" it will be "assigned to our collection agency".I called ***** and they confirmed that I am not responsible for paying anything on the claim that this notice suggests is due; it was for the pathology from an annual physical which is covered by my insurance so there is no charge to me. My insurance also confirmed that if the provider has not sent me a bill directly (which they have not) then I do not owe anything, which MyChart corroborates because I have $0 due.Please contact the provider to resolve (if you are even a legitimate business) and remove me from this ridiculous, threatening, and extortionary mailing service.Business Response
Date: 04/02/2025
Patients insurance paid several of the charges on 11/17/2024, amount paid $32.32. One of the charges was denied, and the original balance was adjusted by $49.68 as part of the contractual agreement, leaving a balance of $98.00. On 3/31/2025, the patient was contacted and a voicemail message left stating, based on the carrier denial, a corrected claim was refiled for the unpaid procedure. The account was then placed on hold while the insurance responds. Please allow ***** days to get an explanation of benefits for the corrected claim.Initial Complaint
Date:02/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/8/2024, I received dermatology medical treatment thru Danville Pathology. Their billing company is APS MEDICAL BILLING *********. I have ************************ (Secondary) as my insurances. APS MEDICAL BILLING billed UHC first and of course it was denied due to being the secondary insurance. I received a bill in August & called APS & spoke with ***** & gave her my ******** number and requested them to bill them first (Primary). I received another bill in November 2024. I wrote a letter to *** with a copy of my ******** card & UHC card and explained they needed to bill ******** first. I received another bill in December 2024 stating that my insurance carrier had not received information they had requested. ??? (They had not requested any info). On 12/17/2024, I called UHC and spoke with *****. She called APS and managed a 3 way call with Joy. She explained the situation and once again I gave my insurance info to Joy. And now once again, I have received another bill from *** stating they need additional info on my insurance. It is useless to call them because they won't do their job and enter the correct billing info in to their system. Hopefully you can help. Thank You.Business Response
Date: 02/26/2025
Account review completed. Patient has two insurances and the coordination of benefit selection was not accurately established between primary and secondary coverage, resulting in several claim denials. On 2/19/2025, the patient was contacted with next steps. On 2/24/2025, we spoke to the patient and the primary carrier to explain eligibility and coordination of benefit selection. On 2/25/2025, eligibility was validated via carrier website and the claim was filed to her primary. Please allow ***** days for carrier response. Once primary processes the claim, any remaining balance will be sent to her secondary insurance.Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from **** ******* *** ****** a couple of months ago. At first, I thought it was a scam because the phone number on the bill didnt workit was either constantly busy or wouldnt ring at all. Additionally, the *** provided to pay the bill online was also nonfunctional. When I received a second bill from *** marked as a final notice, I started investigating further. Both bills lacked any clear information about what the charges were for.I later realized that APS is a billing company, but again, both the phone number and the online payment *** listed on the bill were nonfunctional. I contacted my insurance provider, and they confirmed that I owed $0 for the bill. Using ******, I managed to find ***'s website, where my account showed a balance of $240. I then discovered an online message portal on their site and sent an inquiry asking if I owed any additional charges. However, I can no longer access my account, and I have received no response to my message.I am extremely frustrated by the lack of transparency and the difficulty in communicating with the company.Business Response
Date: 12/30/2024
Patient was contacted on 12/23/2024 to go over claim status and carrier processing. An itemized statement showing a $0.00 balance was mailed to the address on file.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business continues to bill me $1047.00 saying that I owe this amount because insurance has not paid. I have sent them several Explanation of Benefit documents showing my patient responsibility is $0.00. I have called them several times, and each time the representative tells me that I am correct and do not owe any money. I documented my last two calls to them. On May 16, 2024, I spoke with **** at 6:45pm, and he told me to ignore the bill. I received another bill, so on August 19, 2024 at 5:40pm, I spoke with ******** who said to disregard the bill and an updated statement showing patient responsibility = $0 would be on the way. I received yet another bill on November 26, 2024 stating my account was going to be sent to a collection agency in 10 days. I tried to call them again today, but they are closed. Each representative has stated that the required EOB has been received and is on record. I do not owe this company any money. They need to provide me with a statement showing my balance is $0.00.Business Response
Date: 12/04/2024
Account review completed. The patient’s insurance carrier incorrectly rejected the claim as a duplicate, based on separate facility charges. The explanation of benefits the patient had received was for the duplicate claim denial. An appeal was submitted with medical reports on 12/3/2024. Patient was contacted on 12/4/2024 and provided a status. Please allow 30 days for carrier response. The account will remain on hold while her insurance processes the claim. Patient will be provided an update on Dec. 18th.Customer Answer
Date: 12/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22618377, and find that this resolution is satisfactory to me.
Sincerely,
**** *******
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