Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to contact via telephone even though this bill is not in any way my responsibility. They told me it had been resubmitted & call back some other time. Being a recorded message I couldn't even remind them this is Veterans Administration responsibility. I need them to STOP billing me & stop threatening to send or from sending this bill to collections. All bills & all communications for services provided within the government agreement are solely the responsibility of VA. I need them take care of this matter in the appropriate agreed upon manner. Veterans never even see a bill from companies who follow & respect instructions. They are paid (we do get acknowledgment of payment from VA) quickly when they do. A provider agrees to accept what payment the VA gives them, which is often not the full amount. VA instructs veterans to NEVER make a co-pay, to pay anything leftover, non-authorized items, or for any charges a provider tries to threaten veteran for payment. This is to prevent less than respectable companies from overcharging, double billing, & trying to claim over what payment the VA authorized. This company has been ignoring the procedures & is threatening to send this bill to collections for a payment that is NOT mine to pay & they know it. Time to make a complaint against them & to stop threatening veteran for payment. If they want paid they need to contact the VA & find out what they did wrong in their billing. VA has confirmed they WILL remove any collections from my record as its not my bill to pay, but it shouldn't go there in the first place! Most responsible providers never even think about billing the veteran, so, are these people legit? It seems a scam since honest providers agree to & follow procedures. Never an indication of what it was for or date. Once I think it mentioned a name, if so her appts are all VA authorized. If they billed the VA as poorly as me no wonder they weren't paid. Account *********

  

  Business Response

  Date: 04/17/2023

  Account review completed. Provider did not receive initial Authorization information. Balance adjusted to $0.00. Patient has been informed and itemized statement was sent via mail.

  Customer Answer

  Date: 04/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received an initial bill, only a balance forward statement. I requested a detailed statement and never received it. When I called to speak with someone I was told they were no longer the biller for the group mentioned on the bill and they had no records and couldn't provide any additional help or information. I paid their website when I received the initial bill, so I don't understand how they weren't able to provide me with any information.

  

  Business Response

  Date: 04/04/2023

  Patient was contacted and account review was completed. Itemized statements sent for March and April dates of service per her request. No further action needed.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a medical bill in May 2022. I called APS Medical in June, 2022 to have them retroactively file my bill with my insurance provider. I was informed that it was filed with BCBS-NC on June 17, 2022. I did not hear anything back from my insurance provider (BCBS-NC) or APS Medical Billing until I called to check on the status in October. I was told the filing did not go through and they would complete a work order to refile on October 17, 2022. I called back in November to check that my claim was filed, in which I was told it was not filed and they would file it again. It was finally filed with BCBS-NC on November 8, 2022. I was told to check back in 30 days about the status. The claim was denied by my insurance due to being filed outside of the 180 day billing period. On December 22, 2023 the denial was sent to customer care to be reviewed and I was to check back in 30 days. I called back on February 24, 2022 and was told that a refund should have be issued and the refund was being sent to the payment team for processing and because of the extended time frame they could not issue a refund to my credit card but that a check should be sent out in 7-10 business days. They advised to call back to make sure the check was processed and mailed. On March 21, 2023 I called again to inquire the status of my refund check and was told by the supervisor, *********** ******, that an appeal would have to be filed to the insurance team because the original denial review did not go through. That the staff should have filed the denial review with the insurance team rather than customer care. That he would contact me or my husband within the week to update on the status of our claim. Every claim that was supposed to be filed and every action taken by the staff and company did not go through multiple times until a supervisor got involved and involved his supervisor.

  

  Business Response

  Date: 03/22/2023

  Account review complete. Patient was informed on 3/21/2023, she will receive a full refund for her payment of $674 in 10-14 days. No further action is needed. 

  Customer Answer

  Date: 03/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not sure the original bill date but I have made the same payment twice thinking that I did not pay. I paid 53.18 (balance due) on 11/7/2022 and 2/2/2023. I only paid on 2/2 because the portal claimed I still owed and I didn’t not locate the first transaction. Now that I have found it, I am requesting a refund for one of the payments and for this bill to be removed. Account number ********* Statement date 3/6/2023 Amount 53.18 (double payment)

  

  Business Response

  Date: 03/23/2023

  Four accounts reviewed. Patient was contacted on 3/22/2023 and explained multiple dates of service and corresponding account balances.
  For account ending in -***, the current Account balance is $53.18, left as patient responsibility after insurance processing. Charges and balance are valid.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received two bills from **************. for only $13. It appears to be a scam because their representative would not answer some questions and hung up on me. They show South Bay Path Assoc is local but their phone does not pick up, just goes with a quick beep, beep......... their address is shown but a reverse lookup on the phone number shows a completely different location. The doctor they show on the bill is a gynecologist in Toledo,Ohio and we are some thousands of miles away. In mapping the address the map shows 7 businesses located there but not South Bay Path. They want a payment to SOUTH BAY PATH ASSOC. is this a scam as we can’t even find out what this bill is for and who ordered the procedure.

  

  Business Response

  Date: 03/16/2023

  Account review completed. Customer Service representative was coached on proper call handling. Account information was updated and balance now reflects $0.00. No further action needed.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 18th, 2022 I went to the Imaging Associates Palmer, AK location to have a biopsy performed. Before we left we paid Imaging Associates $2728.52. We thought this was the total cost of the procedure. A short time later we received a bill from the Providence Business Center for $2837. This was for pathology. A short time after that we received another bill from a company called ADL, inc. for $2865 also for pathology. This is to say they charged us $8430.52 simply to tell me I have cancer. Providence reduced their bill by $567.40. All other attempts to receive financial aid were flatly refused. The bills from Providence and ADL are virtually identical and we believe we are being double charged. We have made repeated efforts to resolve the issue by contacting Imaging Associates, Providence, and ADL. The only result has been spending hours on hold and being told to contact the other companies involved. The above mentioned companies have done nothing to resolve the issue beyond threatening to send us to collections. I have attached the bills for ADL and Providence. Here is their information. ADL: Account #: ********* client #: ********/ ADL amount: $2865.00 Providence: Account#: ******* Bill ID: ************** Amount: $2269.60

  

  Business Response

  Date: 02/24/2023

  Account review completed. It was confirmed that the hospital bill and the pathology bill are distinct and correct. A courtesy discount was applied to the laboratory charges and a new statement was mailed out to the address on file. After two attempts to contact the patient, a detailed voicemail was left to go over the new $300 balance and payment arrangement.

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY....billed me illegally after my colonoscopy. They are trying to charge me 940 dollars. I was not told of this bill at all before or even after leaving the hospital. BY LAW I am supposed to be told of any additional bills before leaving the hospital. Mercy Hospital in OKC retracted their bill admitting that I was illegally billed. THIS BILL and one other are being disputed but this company refuses to answer my dispute. There has been no attempt to try to contact me other than sending me and illegal bill. I want it retracted immediately

  

  Business Response

  Date: 01/18/2023

  Account review was completed. The charges are valid and accurate. When the patient was contacted on1/18/2023 to inform him he qualified for a 35% uninsured discount, he disconnected the call. The bill will remain outstanding, and the patient can request a payment plan.

  Customer Answer

  Date: 01/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:  this is a lie...they never offered me a discount and have since threatened to send my account to collections.  If they DID offer the 35% why is my bill still the same that they send to me in the mail.  Tell them to correct that and send me another bill showing the discount at 35% and I will THEN set up a payment plan.  THEY ILLEGALY BILLED ME...I will pay the bill (at the discounted rate) and will pursue legal action.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 01/20/2023

  Several contact attempts were made. A 35% uninsured discount was applied to this account and the updated statement was mailed out. Patient is able to set up payment plan by contacting the number on their statement. Account is currently on hold through 02/02/2023.

  Customer Answer

  Date: 01/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I will accept when I get that bill they stated that was sent out.  It is now the 25th and no bill has shown up with the 35% deducted.  When it comes in I will believe them but until then I am rejecting because I cannot trust them until it shows up.   Thank you for all your help BBB  Im sure I'm not the first one that has complained about this company.  the account is on hold til 2 february.  I hate to accept and it never show up and they send my account to collections
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I keep receiving this invoice for a blood lab test even though it's fully covered by my insurance. There is no information on the invoice, which doesn't allow me to file a claim with my insurance and which doesn't make it look very legal. Please have your team follow up with the insurance and not send me this type of threatening letter. Thank you

  

  Business Response

  Date: 11/03/2022

  Account review completed. Patient provided insurance information and charges were submitted to the carrier. Waiting on insurance response.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to handle payments for a medical provider that I used. I never received any invoice whatsoever for over a year, and then suddenly I am being told I owe money, which I have been told by my insurance carrier that I do not. APS's personnel stated that they assumed a large amount of accounts from the provider, which is their client and they were hired to collect these people's money. But they also stated that a whole lot of them were probably not legitimate due to the provider's prior accounting, and they were tasked with "cleaning up' the mess. If they don't even know if people owe the money or not, then why are they sending notices/invoices to people saying they owe the money?? This is is fraud as far as I am concerned. What if I would have just paid it, not realizing that I didn't actually owe it? I doubt they would have done anything and just kept the money. They requested that I send them an Explanation of Benefits from my insurance showing that I do not owe them money. I did that, and I confirmed with them that they had it. I also had my insurance carrier contact them to no avail. They have stated several times that my account is on indefinite hold. But that is NOT acceptable to me. I just need them to review the situation and remove the charges. It has been 2 months. If this company signed a contract with a hospital to handle their accounting collections, then they should have been prepared to handle whatever volume of patient records they would have discussed with the hospital prior to taking on the task. I am a person who has to pull credit reports for people, and I have seen third-party companies like this literally ruin people's credit. I simply do not trust that they have my account on hold and I fear that they will ruin my own credit. Furthermore, I told them two days ago that I would be reporting them, and got same answer. If I don't get a resolution from this, then the next complaint will be with the governing state agency.

  

  Business Response

  Date: 10/25/2022

  Account review completed and balance was adjusted per Explanation of Benefits. Patient has been notified. We apologize for any inconvenience caused. Case is now resolved.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an X-Ray done in the spring and for some reason this business became involved in the billing process, I assume a minor mistake by hospital billing. They first sent me bills for around $16.47 for the X-Ray. I have full coverage insurance so I called to let them know my information. APS Medical Billing took my insurance information and a month later continue to call me saying my balance is overdue and I need to pay immediately. I just called again and received confirmation number *******. At this point I doubt they will actually bill my insurance and I fear they will try to send this to collections. In my experience this company has been untrustworthy, unkind, and I want them to stop contacting me. They have all the information they need.

  

  Business Response

  Date: 10/18/2022

  Unable to locate account information with information provided. Attempted contact via phone and email with no response from the patient.