ComplaintsforDigital Forensics Corp.

Forensic Computers

Current Alerts For This Business

Pattern of Complaint:

On April 30, 2018, BBB sent a letter to the company bringing to their attention a pattern of complaints as identified by BBB. BBB files indicate that this business has a pattern of complaints concerning delays in completing the promised service. In addition, BBB has received a pattern of complaints concerning misrepresentation by the company regarding Phase 1 and Phase 2 reporting. These complaints allege that the consumer was led to believe that additional evidence, email, photos or other information would be able to be produced if the consumer paid the additional money for Phase 2 reporting. Additionally, the complaints allege that after paying for Phase 2 that the company was unable to provide the promised information.

On May 16, 2018, the company responded to BBB's letter. The company acknowledged mismanaged and poorly trained employees in their sales and customer service departments. Furthermore, the company claims to have removed or reassigned these staff in an effort to shed these complaint concerns.

In December 2018, BBB reviewed complaints received by BBB since communicating with the company. BBB continues to see a pattern of complaints alleging slow or no response to calls and/or emails made to the company. allegations of missed deadlines when information will be provided by the company and misrepresentation of information that can be provided by the company if the consumer pays additional fees to move to phase 2.

On February 17, 2021, BBB staff spoke at length to representatives of Digital Forensics. Digital Forensics explained the many steps they are taking to ensure that they communicate in a timely matter with their consumers.

In April 2021, BBB staff reviewed recent complaints received by BBB. The complaints continue to show concerns with Phase 1 to Phase 2 misrepresentations, slow response to phone calls and email and delays in providing promised information by Digital Forensics.

BBB will continue to monitor complaints received by BBB and will update this information as needed.

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Initial Complaint
06/17/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid Cyber Investigations (associated with Digital Forensic Corp.) $149.00 on 8/9/2023. **** *** a manager, explained that this option would include: "a list of sites within 15 business days, 2 monthly scans, 2 follow up reports/month, scan up to 3 devices, 24 hour phone support." (I was later told that I only got 24 hour email support, not phone). I asked 3 different managers - **** *** ***** ** (Customer Service Manager) & *********** ******* *Sales Manager) - for help receiving a refund, but no one responded. I want a full refund because: 1. I did not receive any report on my 3 devices until I hounded the company for over a month; 2. An agent should have explained this report (81 pages) with me, but never did; 3. I spent countless hours on the phone trying to get help & was often mislead or ignored; 4. I was betrayed by a Tech Agent. I was betrayed by a Tech Agent (can't recall his name) who changed the WIFI Network password when I specifically said not to touch or change anything with the Network as it wasn't mine, but my roommate's. The Tech Agent blatantly ignored my request & changed the password. My roommate was furious & blamed me for the Tech Agent's unethical actions. It was a huge mess, causing tension & mistrust in my household due to the negligence of this Tech Agent. In all my phone calls to Cyber Investigations, I never once spoke with a woman and am concerned this company only hires men. Almost every agent I spoke with was aggressive, rude, & condescending. 8/22/2023: Received "Comprehensive report," related to my info. on websites 9/6/2023: Received "Malware report," but no password so unaccessible 9/6/2023: Tried to cancel subscription, but company email was blocked & couldn't send 9/11/2023: Tried again to cancel subscription by forwarding 9/6 email to ***** ** 9/26/2023: Received confirmation email that my subscription was cancelled 9/27/2023: Received revised "Examination report" that finally had summaries of all 3 devices
Business response
06/20/2024
Hello,

It looks like you spoke with one of our customer care representatives and you were able to reach an amicable resolution. Please feel free to contact us directly if you have any other questions or concerns.
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Call the company about a possible data breach was pressure sold a service which entailed a wire transfer and credit card charge was called repeated times by company which tried to pressure me into spending more money using fear tactics when I called to cancel and get a refund I was told I would be contacted I have yet to receive a call I call the person who was supposedly handling my case left a message explaining I wanted a refund and to call I received no call back called again and now they are not taking my calls
Business response
06/20/2024
Hello,

Thank you for taking the time to speak with us today so that we can come to an amicable resolution. Please feel free to reach out to us directly if you have any other questions or concerns.
Customer response
06/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *********
Initial Complaint
06/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had let my son use my card to make a one time payment and now his account ha Been transferred to my name with out my consent Second thing is I have not received any of these services and on top of that since my son name has been removed from the account I want a refund for what is owed and want no further contact from this company to me or my son wen you illegally gave me his debt he contact is done and I would like a refund
Business response
06/17/2024
Hello,

The person who signed up for service and signed the contract needs to contact us regarding this case. Due to an NDA in our contract we cannot legally speak with you. However, your son is the one that used your card to sign up for the service. We would be more than happy to assist but we need your son to contact us as you are not our client and we did not perform services for you.
Initial Complaint
05/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Case #******: someone on the ****** app and Instagram blackmailed me. I have a slow learning disability; could you imagine how freaked out I had to have been? I was confused about what to do. I googled (someone's trying to expose my picture), and digital forensics emerged. They started to use scare tactics on me, saying if you don’t use there services, They will post you with a minor; this could ruin your life. You would find a wife if they exposed you. At this point, I’m terrified. telling me this as the blackmailer is on the phone. under pressure, with both in my ears. They tell me to sign the contract. I had little to nothing in my bank. Phase one, they said, starts around 1200 to 1500 dollars. I told them I didn’t have it. They told me to send them what I have as my deposit, and we will start. I sent 120 dollars. they can’t begin until tomorrow. I said so, but the blackmailer is still on the phone. They said I couldn’t do anything unless I agreed to pay more. Of course, I’m going to agree. It was around $8,000. They take over my accounts. And tell me not to log into them until three days or until I’m told. felt anxious because they told me they would keep me updated, but they did not. I decided to log into my accounts on the second day they took over, and all I saw was that the blackmailers were blocked. I called Digital Forensics Corp on the 3rd day because I still hadn’t heard from anyone. I asked if I could log back into my accounts, and he said no because they were still in communication with the blackmailers. He lies to me. Giving them the benefit of the doubt, and giving them the benefit of the doubt I decided to wait to hear what they would tell me in the review. Been months, and I haven’t gotten a review. pressuring me to pay $99 a month and threatening with thelegal team.saying I owed 14608.27 when it's only 8,000, which is very strange. I’m unsatisfied with the scare tactics, the lies, and the threats. I want a refund and cancellation of the contract.
Business response
05/30/2024
Hello,
It looks like you were able to speak with one of our customer service representatives and an amicable resolution was met. Please feel free to reach out to us directly if you have any further questions.
Initial Complaint
05/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am receiving threatening letters demanding nearly $8,000.00 and I don't know why. I have no agreement with this company.
Business response
06/03/2024
Hello,

We have attempted to reach out to this customer several times to no avail.
Initial Complaint
05/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
DFC refuses to issue my refund and will not allow me o speak with any supervisors. Their whole system after I requested a refund has become shockingly scary & alarming. My case manager was especially condescending & rude when I simply asked for a general time frame of when to expect a call from Customer Service or have my refund processed. I believe this company is a scam that takes advantage of people in desperate situations. They should be investigated and charged in a court of law.
Business response
05/23/2024
Hello,

We are unable to reach you to resolve this. The phone number listed is disconnected.
Customer response
05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Please inform DFC to contact my new number: ************ to resolve this issue and follow up with me.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** ****

Business response
05/30/2024
Hello,
It looks like you have spoken with one of our customer service representatives and an amicable resolution has been met. Please feel free to reach out to us directly is you have any further questions or concerns.
Customer response
05/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
Initial Complaint
05/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On aug 26 of 2023 I was sexstorted and reached out to digital forensic corp and the scared me in to signing up for phase 1 and the stated the world be able to provide me with a name of the scammer and the location of said scammer witch they had told me was in Nigeria but couldn’t get a name or photo after phase 1 they scarred me in to phase to by saying that the scammer can use this to make even police think that I was talking to a minor and that phase 2 would protect me from this information getting leaked but I started to fall behind they are threatening to sue me for the remaining balance of 12,486 dollars
Business response
05/17/2024
Hello,
It appears as though you have spoken with someone in our financial department and your account is now current.
Initial Complaint
05/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 9/12/2023, the final payment as was made to Digital Forensics as per our agreement. On 5/2/2024, I was contacted through email with threats stating they were requiring additional payments. This is very poor business practices and they continue to threaten and harass me in hopes of making additional money that is beyond the scope of our initial agreement. Please make sure to report this shady business practices so no other customer has to experience this type of behavior from a company that is obviously not as respectable and private as they portray themselves.
Business response
05/13/2024
Hello,

Upon further review there was still an outstanding balance on this account. However, it looks like you spoke with our financing team and reached a settlement. The account is now considered paid in full.
Customer response
05/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,
******* ******
Initial Complaint
04/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I contacted Digital forensics due to a sextortion case. I gave them access to my social media account ( tiktok ) to take over a convo with someone that was black mailing me. After not hearing from anyone I logged into the account, seen they talked to the blackmailer 1 time , then blocked them without actually resolving anything. I have called & Emailed my “ case manager “ for a refund of $100 they got me to send for a payment plan & to cancel the subscription . There is a three day policy regarding cancellation & I tried to cancel the second day. I have yet to speak to ANYONE , regarding my refund. Case number #******
Business response
04/29/2024
Hello,

Thank you for speaking with us today and allowing us to clear up the miscommunication and come to an amicable resolution.
Customer response
04/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to refunding me & canceling my subscription is satisfactory to me.

Regards,
**** ******
Initial Complaint
04/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was threatened with extortion from a scammer overseas, and in a vulnerable, distressed emotional state sought out Digital Forensics Corp to help with the situation and stop the scammer. I entered in a phase 1 deal with them on 4/6/24 and paid $500 and an additional $1499 for them to complete a phase 1 investigation. My case number is 684589. They completed it. However, on 4/16/24 during the post-investigation report with ****** ********, my case worker, he coerced me with fear mongering tactics and threatened that the scammer is going to come back and do all these awful things to me, and he coerced me to sign a phase 2 deal with a $200 deposit, and payments for $151.31 for two years. However, 10 minutes after signing the contract, I felt completely uncomfortable by this situation and the way he used my emotional state to scare me into signing. So I called back within 10 minutes and explained to him that I did not feel comfortable and I no longer in need of the service and I wanted to cancel. In the contract, it says that I have a right to a cancellation within 3 days of signing the contract, wand within 1 day am entitled to a 75% refund. I told him I wanted to submit a cancellation and again used fear mongering to try to get me to not. I then stated no thank you. I’d like to submit a cancellation. He agreed and said someone from customer service would reach out and rudely hung up the phone. No one reached out. So I called someone again on the morning of 4/17/24 to see if a cancellation request actually went through. Arturo said it supposedly did, and someone would reach out. NO ONE DID. So I called the afternoon of 4/17 and spoke with someone named Glenn and expressed that I wanted this cancelled NOW. I asked for a confirmation stating my cancellation in writing and my refund. He supposedly took a lot of notes and said Arturo would call me back within 24 hours to cancel. NOTHING has happened. I want this cancelled, and I want it cancelled NOW.
Business response
04/18/2024
Hello,

Thank you for speaking with us today and allowing us to come to an amicable resolution. Please feel free to reach out if you have any other questions.
Customer response
04/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They resolved my issue, refunded me, and cancelled my contract. Thank you.

Regards,

**** *****

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