Complaints

This profile includes complaints for Window World's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Window World

  8070 Southern Blvd Youngstown, OH 44512-6048

  
• 

  Window World

  4700 Campbells Run Rd Crafton, PA 15205-1318

  
• 

  Window World Akron

  2424 Gilchrist Rd Akron, OH 44305-4408

  
• 

  Window World

  562 S Reynolds Rd Ste 1 Toledo, OH 43615-6388

  
• 

  Window World of Cleveland

  5350 Transportation Blvd Ste 7 Garfield Hts, OH 44125-5307

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had windows installed in march 2026 and they got spray foam all over the windows and my siding. Theyve send multiple people multiple different times to resolve my issue and they make it worse every time! They used sandpaper on my siding and the vinyl windows and have only made things worse! Every time someone comes they say they will call me within the next day or two and that never happens! The last time which was Thursday July 30th the guy left and said he would call me Friday or the following Monday and here we are Monday evening and I have t received anything from them and my windows look like shit!

  

  Business Response

  Date: 08/04/2026

  Hello Mr. REMOVEDWe apologize for the latency in communication and getting this taken care of for you. Our installation manager did speak with you today and you will be calling him back later today. We will be getting all of the issues taken care of right away to make sure you are satisfied. We have a set of standards that we follow and have met to go over what went wrong here and how we can fix this. We are going to make sure we handle this as soon as possible and make sure everything is completed. Thank you. 

• Initial Complaint

  Date:07/20/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The window world address was:

  REMOVED

  REMOVED

  Customer Answer

  Date: 07/20/2026

  Our windows were installed on May REMOVED. While they were installing the windows, they damaged the walls in multiple spots. I have been in contact with them multiple times, but they refuse to take any action. They have now stopped calling me back. On June 10th, my doors were finally installed. The entry door installed in the kitchen has grids in the window. The grid style was supposed to match the grids in the windows that they installed in May. They do not. They now tell me that that style grid is not available in the door but once again are not willing to take any action to resolve the problem. If they were unable to match the grid style, I should have been informed prior to installation no after the door was installed and I called to question what happened to the style I was promised.

  

  Business Response

  Date: 07/22/2026

  Hello, 

  Our General Manager is in contact with Mr. REMOVEDabout a solution to the entry door grids and the drywall damage. REMOVEDhas left a voicemail for Mr. REMOVEDto give him a call back. As soon as REMOVEDtalks with him, I will have more of an update to give. Thank you. 

  Customer Answer

  Date: 07/28/2026

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. REMOVEDhas agreed to repair the damage around the entry way window, the front bedroom and the master bath. He will also fix the drywall going up the steps. I just need him to follow through and set up the appointment.

  Regards,

  REMOVED

  ---

   

   

• Initial Complaint

  Date:12/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement not completed

  

  Business Response

  Date: 12/15/2025

  Hello! We have the service part on order and the REMOVEDis 1/23/2026. We are trying to get this expedited to an earlier date. Our General Manager will be in contact with the customer today to give them an update with information about the service part and timeline. Thank you. 

  Customer Answer

  Date: 12/16/2025

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID REMOVED, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  REMOVEDAnd REMOVED

  TO WHOM IT MAY CONCERN:
  
  We (REMOVED& REMOVED) are REJECTING this offer.  We have been more than fair with Window World since May 28, 2025.  It has been over 7 months that we have been trying to come to a solution with Window World, to no avail now this issue is being extended until 2026? Window World had installed improper installation of windows, scratches on the brand-new frames and the den sliding door that was ordered was never delivered and never found.  They never kept in contact with us; it was always us calling and leaving messages that were not returned until BBB was contacted. 
  
  Thank you.    
  
  
  

  
  

• Initial Complaint

  Date:11/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 6-2-2025 when I signed the contract. 8-11-2025 was the install date. REMOVEDwas our design consultant. This is were the initial expectations were set. I explained to him that a previous cheap company poorly installed 1 of my bedroom windows specifically the framing and that I was concerned about it. I told him that I wanted a completely reframed window install. Not on the existing frame. I expressed wanting a completely fresh start. REMOVEDsaid he was noting that and thats what I would get. I also stressed to REMOVEDthat I had major concerns with a noisy neighbor that played loud music and barking dogs. I read on the window world website that triple pane glass would grant me some much needed quiet and provide a sound barrier especially for homes on a Main Street like I am. REMOVEDencouraged the Solar Zone Triple pane low e plus Argon , he said with triple pane you should over sleep because of how quiet it will be. I was sold ! I upgraded to triple pane on a total of 5 windows. 2 bedroom windows, 1 large picture window , 1 living room window, 1 window in the dining room and 1 in the kitchen. The window stickers said they were Wincore windows series 7700 vinyl frame Triple glazed Es7 North Triple REMOVEDbut my Warranty booklet does not say 7700 series it says REMOVEDseries. Fast track to the install 8-11-2025. The install was very fast . The contractors were very polite friendly and clean. Heres were the issues start. The night of the installation, me and my wife were laying in bed and easily noticed that we could not tell a difference in quietness or sound. Still hearing cars as if the window was open , the next morning, still hearing everything around us the same. The windows sound just like the old windows in my other rooms. Hollow and thin sounding. Nothing noticeable at all! The bedroom window in the front of the bedroom did NOT get fresh reframing , it got installed on the previously existing frame. This window is the only issue.

  

  Business Response

  Date: 11/26/2025

  Hello! We are looking into this and will be talking to the customer about this issue. We have been out there a few times already and the windows are installed correctly, and we have talked with the customer about this. Thank you. 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May of 2025 I had Window World come to my house to give me a quote to replace the windows in my home. The salesman, Michael Bekeny went through his sales pitch in my home and then walked through my home and looked at all of my windows. I have 18 windows that I wanted replaced. One of the windows is curved at the top. Michael assured me at that time that it would be no problem for his company to replace this window. He gave me a quote at that time of a little over $17,000. I told him I would think about it a few days and call him back. I Did call him back a few days later and agreed to the contract. Michael came back to my home and I signed it and gave him a $3500 down payment on a credit card. He told me that someone from their company would come out in a few days to take a more detailed measurement. He also said that it would take approximately 5-6 weeks for my windows to be installed. When the measurer came out, he said that there had been a mistake with the window that had the curve on top. He assured me that while they could still make the window they would have to charge me for two windows instead of one. I was charged another $1100. I paid it without arguing with them about this. Approximately 2 weeks later Michael called me and said they could not make the curved window at all. He said no window company in Ohio makes that window and it's impossible to get a window like that. I find it a little hard to believe because the window is in my house and in several of my neighbors houses, but their solution was something they called a close off which was not even a window and I did not like. I told them if they can not fulfill their contract and put all of the windows in my house then I would like my money back. It's been well over three months and I can not get a response from them except that I accept their close off on my house or they ignore me. Neither is acceptable.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a door and transom in 7/18. Recently noticed that the paint on the wood trim of the transom was pealing. Called Window World. They sent out REMOVEDon 5/21/25. He stated that they do not sell wood windows as he has been with them for 4 years. He told me to show the invoice or he would leave. Showed the invoice and he took a photo of it. He then stated that this was not covered and for me to paint it myself. When REMOVEDwere purchased the REMOVEDsaid there was a life time warranty. Now they are stating warranty does not apply. If there is no warranty, then they should return the purchase price. The items were purchased with the understanding that there was a life time warranty.

  

  Business Response

  Date: 05/27/2025

  Our general manager and install manager reached out to the customer today to speak with him about the issues and left a voicemail. I will update this response after they speak with Mr. REMOVED

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered patio door on 11/9/24. Was to be installed on 1/7/25. I received a call an hour before they were to show up to say there was a problem with the door, they had to send it back to the manufacturer to get repaired. We were told that on rebuilds the company moved fast. Over the next 6 weeks there were multiple reasons as to why the door still wasn't here. Finally installation was scheduled for 2/25/25, and happened. After they left my husband noticed the threshold sticks up 2 3/4" above the floor and is a trip hazard that leads to a concrete slab 3' below. Code is 3/4". My husband called window world and they sent somebody out to look at it today, 2/27/25. The guy they sent out said that yes, it was against code, but they put them in that way all the time. Then he claimed it was the builders problem not there's, the builder made it wrong .We didn't buy the door from the manufacturer we bought it from window world. Window world is the installer. They said there is no way they will replace it. They also cut down one of our security cameras and never mentioned it.

  

  Business Response

  Date: 02/28/2025

  The General Manager, REMOVED, met with the homeowner today and we will be re-installing the patio door on Thursday, March 6, 2025. The installation manager and general manager will be on the job site to insure REMOVEDare satisfied. Once the installation is complete they will remove the complaint.
  

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we ordered double doors with screens on 7/6/2024. After install we seen daylight REMOVEDof one door. Repairs were made 3 times & still didn't fix prolbem. We paid $6416.00 after all this we want money REMOVEDcan have there doors.

  

  Business Response

  Date: 12/10/2024

  We sincerely apologize for the inconvenience you've experienced. We deeply value your trust in our services and products, and we are committed to ensuring your satisfaction.
  We understand the frustration caused by the issues with your storm doors, and we take your concerns very seriously. To resolve this matter promptly, we have ordered two replacement storm doors and will expedite their delivery and installation at cost to you.
  Our goal is to ensure that the new doors meet the highest quality standards and are installed to your complete satisfaction. We will also assign a dedicated technician to oversee the process and address any concerns during or after the installation.

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID REMOVED, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  Reason for not accepting offer I have already paid for door installation once  why would I pay extra for doors not installed properly  by Window World
  Regards,
  
  REMOVED
  
  
  
  

  

  Business Response

  Date: 12/11/2024

  Window World has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made:
  
  Description of proposed resolution:
  
  Promised completion date:
  
  
  In addition, the business provided the following additional details:
  
  
  

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  REMOVED

  ---

   

   

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th, 2024, Installer REMOVEDand an assistant came to install our new front door in my home. Contract C302380 was established with Window World of Cleveland with REMOVEDon July 2, 2024. Upon completion of installation my wife had noticed that the paint finish was damaged, tried to get the side glass window clean but wouldn't come clean. She said that there was something on the inside of the glass that this door is damaged and not a brand-new door! We contacted REMOVEDat his phone number that he gave us if there were any problems. REMOVEDdid not answer so we left a message and also contacted Window World to notify them of the damages. REMOVEDreturned our call, left a message. REMOVEDsaid he forgot to tell us that he had damaged the paint along the side when he pulled tape off during installation. He said he told his installation manager about this and was either going to fix it or give us a whole new door. Window World has done nothing but sent out a supervisor in October. He took a bunch of pictures. Told my wife this should have been resolved a long time ago. This morning 11/15/2024 @ 9:28 AM Window World called. Said a manager was coming out today to look at the door. He arrived at 10:34 AM. I could see he bent down to look at the bottom of where the side light glass window is. Got up and walked back to his vehicle and left. Window World has not honored their contract. For the price we paid for door and side window this is totally unacceptable how we have been treated. I want a full refund. They have been jacking me and my wife around. I had to take time off of work for the installation and now I'll have to take time off of work again. if they do anything. As a consumer I should be held harmless because of unscrupulous business practice of Window World. I have security camera footage showing and installers, manager, and supervisor comings and goings, text messages from office people, along with phone messages all saved for this.

  

  Business Response

  Date: 11/19/2024

  We sincerely apologize for the inconvenience that REMOVEDhave gone through. On November 4th, we reached out to REMOVEDand scheduled an appointment to get a sample from their entry door, allowing us to color match the replacement parts correctly. Because of our delay in following through with replacement parts, we are going to replace the entire entry door and sidelites. A new entry door and sidelites are now on order and we will ensure our communication and installation moving forward will meet the customer's satisfaction.

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID REMOVED, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  

  
  [Provide details of why you are not satisfied with this response.]

  Due to the fact there was problems with the initial installation which happened during the summer months. I wasn't concerned about cooling the house while the installers worked. Now Window World has to come back to do the work again during the colder weather months. I will have a gaping hole where my front door should be while they are preforming the work. I have an 87-year-old father-in law that lives with us who is an Alzheimer's dementia patient. He complains as it is now that he is cold and becomes very agitated. When he becomes agitated, he tends to become a little violent because he doesn't understand what is happening. This is a very challenging situation. I am committed to his comfort and care. Since He is a handful, my wife will be attending to her dad. Therefore, I will most likely have to take time off of work without pay. If the installation was done correctly in the first place. We would not be in this situation. I want Window World to cover the expense of what it's going to cost me for heating to maintain a comfortable environment for my father-in-law and to cover my lost wages for that day this work is completed. Including all labor, parts, fuel costs, etc. to make this installation right. 

  
  Regards
  
  REMOVEDM REMOVED
  
  
  

  
  

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  REMOVEDM REMOVED

  ---

  After conversation with owner REMOVED. I humbly accept his offer. Mr. REMOVEDleft me with the impression that customer satisfaction is of the upmost importance to Window World. Thank you. I look forward to having this behind us all. 

  Respectfully,

  REMOVEDM REMOVED

   

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window world falsely signed us up for financing over 120 months as an installment loan. It turns out the so called installment plan was a credit card. Window world originally denied it was revolving credit. They claimed it was 120 months equal payments. It then turns out it reports as a maxed out credit card and ruined my credit rating with all the reporting agency's. They do not tell you this. They portray the loan as an installment loan. They take no responsibility for their incorrect guidance. They are selling finance as an installment loan, but in reality are selling a credit card to you that you will in turn max out when they charge you. This has taken my credit from a 810 to a 710 overnight. I have reached out, but the company and accounting director refuse to acknowledge anything.

  

  Business Response

  Date: 02/26/2024

  Back in 2020,  Mr. REMOVEDapplied for credit with a different company than REMOVEDFargo, which showed up as a loan. For the most recent purchase, he applied for credit through REMOVEDFargo, which is clearly stated as a Window World credit card. We understand how this could possibly be confusing, and looked into other options for Mr. REMOVEDas a courtesy. We contacted him to see if he would want to apply for an installment loan available to us at a rate from REMOVED% to REMOVED%. If he would get approved,  we  may be able to help. Another option is for REMOVEDto discuss with an outside source for refinancing. We are waiting to hear back from him to discuss these options.