Complaints
This profile includes complaints for Airco Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AIRCO WILL FIX THE INSTALL ISSUES WITH MY KITCHEN SINK WATER LINE TO. MY FAUCET THAT WAS INSTALLED BY AIRCO. MAKING LOUD BANGING NOISE WHEN USING. AIRCO WILL NOT fix the noise they created.
Business Response
Date: 02/21/2025
The plumbing manager is scheduled to go out to customers house on 2-25-25 to review the situation with the faucetCustomer Answer
Date: 02/21/2025
Each plumber has complained only how they do not like our faucet. Told me we should of purchased a delta or standard faucet. They were very disrespectful towards us and our faucet. I thought plumbers could install different faucets. You're only trained on a few different ones? Left us to find the noise they already knew it existed. That alone is extremely unprofessional. I requested a plumber that is experienced with faucet. But yet they send 2 different plumbers. They'd have never done one really only interested in American maid. I can upload a video of the improper install of the weight and water line later today.
Business Response
Date: 03/03/2025
The plumbing manager was out last Wednesday, 2-26-25, at the customers home to resolve the issue. No other issues were brought up and was observed as all resolved.Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AirCo installed a new A/C system charging us over $17k. Due to poor installation, there was a leak that resulted in over $17k in damages to walls and flooring in the house. We have a detailed report from our contractor showing the leak area and the damages - and describing the problem which resulted in the leak.Business Response
Date: 11/05/2024
This case is through an investigation with our *************** Team and is currently in communication with the customer about this pending review. Outcome will be communicated and discussed by this team, so this case is pending for nowCustomer Answer
Date: 11/05/2024
As a long-term customer who has experienced poor workmanship and negligence in the installation of an expensive new A/C system, we expect a prompt damages resolution by AirCo. We have provided the company with a detailed report about the poor workmanship and the associated damages, including pictures and itemized cost estimates for the damages. We need to initiate damage repair as soon as possible and request response to our claim and payment by the company or their insurance carrier.Customer Answer
Date: 11/05/2024
I have sent this already in an earlier email..Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Share your experience to help others Reviews Sort by Verified at top Newest Highest rating Lowest rating **** LovingLife Local Guide30 reviews30 photos I called Airco and ***** came out he stated my AC line was clogged on Sep 4th, 2024. Sep 14th, 2024 my unit stopped working again. The technician ******* came out. Poor customer **********************, rude, argumentive. He asked me to climb up the More Photo 1 in review by **** LovingLife Response from the owner a week ago Thank you so much for the great review, ****! We're happy to hear ***** was able to provide you with quick and efficient service! Enjoy this beautiful day, and thank you for choosing Airco Service.**** ***** ****** a month ago.Visited Jul ***************** verified job Came on a Sunday within the hour and had it fixed quickly.*** *** ****** 7 months ago.Visited Jan ***************** verified job Service: Repair heating system BEWARE of this company! They sent a technician out to diagnose why our heater would not heat above 59 degrees. The tech said all that was needed is a piece of heater tape, 4 feet, on the drain pipe. Although the cost of heat tape was less More ******* ******* 5 years ago.Visited Jun *********** verified job Service: AC maintenance Quick response, even though it was a Saturday. Had our air working in our business in a hour.**** LovingLife Local Guide30 reviews30 photos I called Airco and ***** came out he stated my AC line was clogged on Sep 4th, 2024. Sep 14th, 2024 my unit stopped working again. 9am technician ******* came out. Poor customer **********************, rude, argumentive. He asked me to climb up the attic stairs to show him the problem. Then he stated he did not know why the unit wasn't working and he checked all the safety features. He walked to the thermostat and stay it was on a 5 min delay and the house should start to cool off. He stated if the unit stops working again just call Airco. This is the worst experience I have had with Airco. I called again 1:52pm 9/14/2024 AC stop.Customer Answer
Date: 09/20/2024
Two technician came out the second day. The first made a fraudulent invoice. The second **** stated he does not know why the ** stop working, but to call again if the ** stop working again.Customer Answer
Date: 09/23/2024
Please See Attachments from the ConsumerBusiness Response
Date: 09/26/2024
We certainly want to help resolve this concern. The Service Manager has called twice, 9-17 and 9-26, leaving a voicemail and leaving his direct cell number to call. His name is *** and he is awaiting the customers call back to address this concern.Customer Answer
Date: 09/26/2024
I received this invoice and a call about this invoice. When the technician told me that the ** was working and he didn't know what the problem was.Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Office AC quit working. Local HVAC man advised compressor was shot & recommended a whole new unit due to unit age. Based on TV ad touting free 2nd opinion, AIRCO was contacted for this purpose. Tech came to office, examined unit & confirmed first diagnosis. I was then charged $165 by AIRCO for "free" 2nd opinion. AIRCO then sent out another tech/sales person who tried to sell me a new system, which I declined. They still advertise "free"second opinions on TV, but, apparently, all 2nd opinions aren't "free". They need to stop their false advertising, or, in the alternative, notify the public that they may charge you for the "free" second opinion. The continued false advertising of a "free"second opinion is what prompted this complaint.Business Response
Date: 08/16/2024
We will be refunding back the full $165. Called and advised customer of this. Will be mailed out next week. Confirmed mailing address. no other concerns.Initial Complaint
Date:08/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last month our outdoor upstairs a.c. unit quit. We used AirCo for the service call and the new unit installation. Service was good that time. Fast forward to 2 days ago, we come home to the unit not cooling. Immediately we call AirCo. They sent out a technician to assess what's wrong. He tells us the drain pipe was backed up and it's $250 to blow out. We tell him we are not paying that since it's something that should have been done during installation and we should have a warranty. He tells us to call the billing office or supervisor on Monday. We call and they will not drop the charge and admitted they do not check for this during intsallation. I called several other companies and they said they should have! After reading several other reviews on AirCo, I see this is a common theme. They install something then have issues right away and charge people for them. I feel they are scamming people. I am taking this information to the news as well.Business Response
Date: 08/08/2024
Tried reaching out to ****** and left voicemail. Went ahead and reached out to ******, who was the main contact on the account. Advised why the drain line cleaning is a separate entity from the ** unit and how normally, it is not part of our routine with ** only installs to clear the drain line as the unit is outside and is not tied to the drain line. However, in light of this event, we are taking this feedback and making improvements in our installs and service calls to where we will make this an offer for our customers to help further our preventative solutions. Though the charge is valid, we went ahead and waived the bill as we do recognize the longevity of this customer and want to be able to continue our business relationship. Skylar confirmed issue resolution.Customer Answer
Date: 08/08/2024
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have an air conditioning unit that is under warranty with Airco. They were at our home on 6-10 and said they needed to order a part. They returned to our home on 6-21 and replaced the switch board. The unit worked for 2 days they returned to our home on 6-28 and said it was the switch board again and needed to order another one. They have not been back and its 7-12. They say they are waiting for the part this was the same situation with the first switch board. They say they have order it from a place here in ************ but refuse to give us the companys information. We still have not received a phone call from management regarding a date of service. That have continued to not return our phone calls. We would like our unit fixed immediately. This situation has gone on for over a month.Business Response
Date: 07/19/2024
The parts are ordered from Daiken and then they are shipped and picked up using a supply house. For customers unit, the parts needed were not stocked in any of the supply houses so they had to be shipped from the manufacturer themselves, which had manufacturer delays and then issues with shipping due to the hurricane in *****. We did our best to contact all supply houses and the manufacture multiple days to try and get these parts expedited. After looking through the phone records, any time customer had called in asking for a Sup/Mgr, there were times when customer was able to be transferred to one of the supervisors and talk about this case and other times, required a call back. It was observed that a sup/mgr did call the customer back when asked, though it may not have been immediate, due to not being at the desk all of the time, but calls were made back. We did get the final part in on 7-17-24 morning and came out to customers residence that afternoon to perform the repair with the new parts. A supervisor did call the customer 7-18-24 morning to follow up on the repair and to setup a time for us to come back and collect the portable ac that we donated on 6-19-24.Initial Complaint
Date:06/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 1 mailed check to Airco heating and air for yearly maintenance service, discovered a couple days later that I mailed check to their old address. I called and told them what happened and that I was going to put a stop payment on that check and I would mail a new check. Two days later they cashed the 1st check and Four days later they cashed the 2nd check.Called on 4-12-24 and ask them to refund money, they check into problem and get back with me next day...never called. Called 4-26 yes they show both checks were cashed. Called 4-29...check being sent out today, never received. Called 5-8 checking, will call, never called. 7th time I called message would be sent to accountant and manager, will call, never called. 8th time I called on 5-17 talked to someone supposed to be a manager follow up with me on Monday...never called. Called 5-23 someone working on refund writing check as we speak...still no check. ***** from accounting called 6-5 and said check was sent to wrong address and will send new check. Today is 6-14 and I still have not received refund.Business Response
Date: 06/19/2024
Since the call with *****, the person who handles the written checks was out of the office. We got accounting director involved on this case. Check was written out yesterday and will be sent to correct address on file that ***** confirmed during her phone call. Check will be mailed out 6-20-24 morning, since 6-19-24 is a federal holiday.Customer Answer
Date: 06/26/2024
Consumer has received the check from the business and would like the case closed out as Resolved.Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had some duct work replaced and some parts on our hvac system. They guy came up with a solution that would help get my room air flow but also not replace everything. The whole house had good airflow except my bedroom and bathroom. Now all air goes to my bedroom and bathroom and none to my boys rooms. If I shut the door it will be around 55 degrees. My room would be 77 when the rest of the house is at 70. We called. They women taking the call ignored our concerns with the job that was complete and was charging us like a regular call out. We said ok but it needs to be after 4. They call at 2:30 ** there was no note about the after 4. I couldnt make it back in time for them unfortunately. I just dont understand how I can pay a large amount of money that just made it worse.Business Response
Date: 03/27/2024
Management called customer back on 3-25-24 to address concerns. We are now awaiting a call back from customer to tell us when a good time is for them for us to come back out to correct the issue.Business Response
Date: 03/27/2024
Management called customer back on 3-25-24 to address concerns. We are now awaiting a call back from customer to tell us when a good time is for them for us to come back out to correct the issue.Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/19/2023 I contacted Airco in ******** for repair of my furnace. The technician arrived that afternoon to diagnose the problem. He said that the problem was faulty pressure switch, but they would have to order the part. I paid the $99 service charge. They called back on 12/21/2023 to say they could install new part that afternoon. The Technician arrived and install new pressure switch. The bill was for $419.00 which I paid. He didn't have a receipt, so I called the office and requested and itemized bill for the completed work. They email a receipt of the total amount. I called back several times to get a itemized bill including parts, labor, and taxes. They promised to email. Still no itemized bill. Not sure what they are hiding. Maybe an overcharge or maybe they are avoiding sales tax? I believe I am intitled to a itemized bill including parts name and number, labor and taxes that i was charged. Can you helpBusiness Response
Date: 01/02/2024
Sent customer an email with the invoice breakdown. Our invoices do not show pricing breakdown, only by quantity of task and material and then will show a lump invoice amount at the bottom. Explained also that we do have sales tax, but they are built into our pricing models. Did advise that customer will be receiving a $99 check refund for the first visit, since he went with the service repair. Customer had no other concerns after speaking with him over the phone and made aware that the issue is resolved now.Customer Answer
Date: 01/08/2024
I have reviewed the business response and accept this resolution.
they will refund $99 service chargeCustomer Answer
Date: 02/23/2024
They company never followed up with the $99 settlement the proposedBusiness Response
Date: 02/23/2024
It does show that we mailed out the refund check of $99 back to the customer on 12-28-23, but it does not show that it was cashed yet. I tried calling the customer to reconfirm the address we had on file. He texted me back confirming yes. Gave 2 options. We will cancel the check. We can either re-mail out the check again or we can have the check delivered to one of our *** locations for him to pick up. Customer chose for us to re-mail out the check. I have submitted the task to our accounting team to work on canceling this check and then mailing it back out to the customer.Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Airco $9000 cash for a new HVAC system last year. I have also purchased a service contract from them. Earlier this year, they completed the bi-annual checkup of my system and advised all was well. Today my furnace is not working. I scheduled an appointment with them on Friday for today between the hours of 5:00PM and 8:00PM. Knowing that we had time in the early afternoon to do some last minute errands we headed out around 1.00 to do them. At 2:15 when we were out, we received a text message saying that the technician was on the way to our home. We immediately called to let them know that we were out and had anticipated them being there between 5:00 and 8:00 as we had been told. The response we received was "take it or leave it." We had called two days prior to schedule the time yet were given no indication that the appointment was what they considered an "anytime" appointment because it was a Saturday. We told them we could not be home within the 30 minutes notice that they gave us which was 3 hours before we were expecting them based on their acknowledgment text on Friday. It wasn't a courtesy call asking if 3 hours earlier was convenient, it was simply a text saying they were on the way I talked to a supervisor and was basically given the same "take it or leave it" answer and that the earliest they could come is next Thursday. This is during a time we are having sub-freezing temperatures. Airco was quick to take my money. Service on the other hand is basically if and when they feel like providing the service you paid for.Business Response
Date: 02/28/2023
Business Response /* (1000, 5, 2022/12/30) */ Per investigation, when the original call was placed, we did inform consumer that we would show up the next day in the afternoon, however, a text message was sent to the consumer with the 5pm to 8pm timeframe which caused the timing conflict on Saturday. Due to the cold weather impact, we were highly booked up with customers that had no heat at all at the time, so when the reschedule was requested, we were not able to come back out until 12-29. We did contact the consumer and apologized for the frustration and inconvenience that this caused him during this experience. We did come out 12-29 and made sure the system was working and was at no charge to the consumer.
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