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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Well I told them hey does the sun roof open ****** the sales man said it goes all the way back dont open it we will get all wet . The engine said check engine . The car broke down the next day I said I wanted my money back ****** laughed at me said *************** it is not going to happen . Car would not go over ***** miles per hour would not switch out of 5 th gear I said I wanted my money and car back told no well had to argue well I finally got my car back and money back but they titled car in ******** I reside in KS told them I want my title back well they switched it . **** at ******** state said they didnt need to title it and could of apply for duplicate title or should of tuned it in to lemon law or not titled it at all
Business response
02/12/2024
No response needed. We unwound the car deal and gave her money and trade back. She is now in a legal battle with a local dealer in ****** where she lives. We have concerns over her motive for purchasing a vehicle anywhere and due to her legal battle, we want to abstain from writing any further comments for a deal she backed out of and we already solved.Business response
02/12/2024
BusinessMost Recent MessageDate Sent: 2/12/2024 1:11:05 PM
No response needed. We unwound the car deal and gave her money and trade back. She is now in a legal battle with a local dealer in ****** where she lives. We have concerns over her motive for purchasing a vehicle anywhere and due to her legal battle, we want to abstain from writing any further comments for a deal she backed out of and we already solved.Initial Complaint
08/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
transaction date 8/6/2022 I agreed to pay 22,259.00 for a nissan altima but while in the finance dept the finance associate lied to me about my interest rate so that he could add on a $2500 warranty that I did not agree to. I agreed to a warranty that was 60 mo. up to an additional 60000 miles for $11.65 per mo which does not equal to $2500. Quote "based on my credit score of 810 the best rate I qualify for is 7.1 percent" end quote. My confirmed rate was actually 4.99 percent, he then added the difference of the monthly payments to the total selling price of the warranty without my knowledge or my agreement giving him a commission based on false information that he provided to me. I know this transaction was videotaped and if reviewed will reveal that he lied when asked direct questions.Business response
09/29/2022
Business Response /* (1000, 5, 2022/08/09) */ We made contact with Mr. ********, explaining the charges and how the transaction occurred. A resolution was made by the General Manager and Mr. ******** as of 8/8/2022.Initial Complaint
07/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I had a piece of trim that blew off while driving down the road. Jackie Cooper replaced this for me and approximately 15 months later it blew off again as well as another piece. I reached out to service manager *********** who asked me to send pictures, which I did. This was on 4/12/22. He did not contact me at all until I reached out again on 5/10/22, almost a month later. He then said his phone was not connecting to mine. Not sure what that means. I text him on 5/17/22 and asked if he was going to replace the parts and he said that he can't just replace them but that he could get them at his price and install them for free. Reluctantly, I agreed and asked the cost and when I could bring in my car and he said let me check my notes. I text him again a month and two days later and have heard nothing. Customer service at this business is horrible. They ignore their customers and act like they have no intention of actually resolving a problem which is most likely due to the parts being installed incorrectly in the first place.Business response
07/27/2022
Business Response /* (1000, 5, 2022/07/15) */ We have reached a resolution with ***********. The trim part failed 15 months after install. While we don't know why the part failed, as it isn't available to look at, there is evidence that the part was installed correctly--the clips that hold the piece to the vehicle are still attached to the vehicle. As the part failed due to unknown reasons and 15 months has elapsed, the part no longer is under warranty. When notified of the part failure, with good faith, we offered the replacement part at our cost and with no additional cost to install it. Mr. ****** currently has an appointment scheduled, at his earliest convenience, in order to have the part installed. Consumer Response /* (2000, 7, 2022/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
While performing other authorized service on 10/18/21, Jackie Cooper's service department performed and billed for a service which was not authorized. I have requested reversal of the charge for "Brake Flush" which was not authorized or even discussed. Basically they are ignoring me. The initial and only response amounted to "I should want that service". I did not and do not. They have ignored me since they told me what I should want. Invoice # **********Business response
11/09/2021
Consumer Response /* (2000, 5, 2021/10/22) */ Our refund has been received. Thank you very much for your assistance.
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Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.