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Business Profile

Web Hosting

Hostek

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hostek's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hostek has 2 locations, listed below.

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    • Hostek

      1418 E 71st St STE Z Tulsa, OK 74136-5059

    • Hostek

      PO Box 701048 Tulsa, OK 74170-1048

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2026

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been trying to log in to our Hostek account to pay our domain name fee. We have been with this company well more than 10 years and pay for our domain name every two years. This time, we have been unable to log in because somehow there are now security questions on our account that we cannot answer. We do not know how the questions got put on our account; none of us remember giving answers to such questions.Communication with Hostek has not helped us. The REMOVEDchat bot says a human will come on to help, but I've been on the chat for hours with no response. Prior to resorting to the chat box, we called the phone number on the website only to get a recording that said to refer to an 8 month old email we supposedly received for their new phone number. Really?!?!?! Also, we did also reach out by email and was told we can't send a check without a $50 surcharge. The email also gave us instructions for removing the security questions, but the instructions did not work.Originally, we just wanted to pay our bill. However, with this lack of support, I just want to get our domain unlocked and get the auth code so I transfer the ownership to another company with better support and never deal with Hostek again. This is not the same Hostek we've been dealing with for many years.

    • Initial Complaint

      Date:01/07/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Hostek as my internet service provider for years but due to new policies making it more difficult to access my account and higher costs, I decided not to renew. I had a different charge set up as my payment method but they charged another card that I used once for another fee and never authorized use for renewal fees. I transferred by website to another service provider and want them to return the money they charged without authorization.

      Business Response

      Date: 03/30/2026

      Two-factor authentication (2FA) was made mandatory for all client accounts as part of increased security policies. This is a common practice within the industry. The support team offered assistance in resetting the 2FA for the customer's account and access was restored.

      The higher costs were the result of a company-wide price increase, which was detailed in the company newsletter several months before the increase occurred. 

      Per our Terms of Use and to avoid additional charges, clients must log in to their billing control panel and submit a cancellation request for all products and services.

      Also per our Terms of Use, refunds are only permitted within the first 30 days of a product being provisioned. Requests for refunds after the 30-day period are instead provided as an account credit.

      If services are not properly cancelled, the billing system will automatically utilize the credit card on file to capture payment unless the payment method is removed from the account.

      The customer submitted a chargeback. As such, no refund was due.

    • Initial Complaint

      Date:08/07/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the treasurer of the Farmington Valley Band in REMOVED, REMOVED, with 4 accounts with REMOVED. On 14 November, 2024, I mailed a check #REMOVEDfor $36.22 to them for their Invoice #REMOVEDto register our REMOVEDand REMOVEDdomains. Their bill states our payment is to be mailed in. There were more bills with late fees. I mailed out 2 more checks #REMOVEDin December and #REMOVEDin January, 2025, with added late fees. On 24 January I mailed check #REMOVED$18.54 to pay Invoice #160REMOVED2 for the REMOVEDdomain. All 4 checks were cashed on 27 February. I have mailed them a bank statement stating this activity, including the first one for $36.22 and two more with the late fees for $38.03. Now there is a bill for Invoice #REMOVEDfor ColdFusion Personal Plus for $145.23. The mail in bill shows no credit for the 2 overpayments. On 10 July I mailed a check #REMOVEDplus a late fee giving us credit for the 2 checks totaling $78.06.Balance of check is $76.43. Today there is another bill with credit for only one of the overpayments. If they didnt cash our November check for over 3 months after we sent it early there is no reason for a late fee on the first bill. Their telephone help line is no longer active. At no point have the 2 overpayments been applied or even acknowledged. In fact the latest email states There are no further account credits to be given. I feel we are owed an additional $38.03 with an acknowledgment that all 4 accounts are paid in full. REMOVED. REMOVED

      Business Response

      Date: 10/23/2025

      Hostek has thoroughly reviewed Mr. REMOVEDaccount and payment history, including all invoices, payments, and credit transactions associated with his hosting services. Our investigation confirms that all payments have been correctly applied, and all overpayments have been properly credited and used toward subsequent invoices. At this time, all invoices are paid in full, and the account maintains a small remaining credit balance of $5.51 USD.

      Detailed Account Findings

      Payments Received
      Check #REMOVED(06/21/2024) $107.58, applied to Invoice #REMOVED(Paid in full)
      Check #REMOVED(11/14/2024) $36.22, initially applied to Invoice #REMOVED
      Check #REMOVED(01/22/2025) $38.03, also applied to Invoice #REMOVED, creating an overpayment
      Check #REMOVED(02/24/2025) $18.54, applied to Invoice #160REMOVED2 (Paid in full)
      Check #REMOVED(08/21/2025) $76.49, applied to Invoice #REMOVED(Paid in full)

      Overpayments and Credits
      On November 14, 2024, and February 27, 2025, the system recorded two overpayments on Invoice #REMOVEDtotaling $74.25 ($36.22 + $38.03).
      These credits were applied to the customers account balance, visible in the REMOVEDrecords as:
      11/14/2024 Invoice #REMOVEDOverpayment $36.22
      02/27/2025 Invoice #REMOVEDOverpayment $38.03
      The credits were subsequently applied toward Invoice #REMOVEDin August 2025:
      08/04/2025 Credit Applied to Invoice #REMOVED($36.22)
      08/22/2025 Credit Applied to Invoice #REMOVED($32.52)

      Current Account Status
      All invoices in the account are marked Paid.
      The total amount of $68.74 in credits has been used toward future invoices.
      The account currently retains a remaining positive credit balance of $5.51 USD.
      There are no outstanding charges or late fees owed by the customer.

      Customer Answer

      Date: 12/17/2025

      I have reviewed the business response and accept this resolution. 

      Customer Answer

      Date: 12/18/2025

      I have reported that complaint #REMOVED

      has been resolved on my cell phone.

      However when I attempted to print the complete list of transactions on my home computer the link to your website would not open.   Can you reactivate the link to enable me to print it?

      REMOVEDRoberge 

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HOSTEK has put in a two step verification which does not work. I tried to enable it across three devices. I tried calling support. He could not get it to work either. Then he disconnected the call and blocked my phone number. I cannot get to my files to have them sent via FTP. Ive tried emailing them, creating tickets and using chat. There is no response.I was told by REMOVEDthat my files would be deleted. I said I do not mind paying for another month until we can get this squared away. They are trying to bankrupt my business by not helping and by blocking phone numbers. It is bizarre.Other hosting companies are saying HOSTEK is doing this to multiple companies. This will effectively turn the REMOVEDeconomy upside down.

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their hosting service was cancelled and transferred to another hosting company two weeks prior to the date of the charge.I tried many times via telephone, but they made hold several minutes until it disconnects REMOVEDwas finally able to move my domain away but the charged me again for "no service rendered to me) and I am unable to establish contact with them, except for having to leave a "support" note, which they did not respond to.Please see that they cease the unauthorised charge.

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Hostek of years past is not the Hostek of today!Okay, I don't even know where to start. I have used Hostek for the past 20 years minimum. Everything was great until the last 3 weeks.First, I know they are migrating to REMOVED, but in that process, they broke a contesting site that I have hosted with them for more than 15 years. Basically, when moving the sites to another state, they didn't take into account the REMOVEDcerts. needed to be updated.I have a contesting site in the REMOVEDfor newspapers and it's always been solid with this host. But this year, they broke the REMOVEDcert and it basically brought my site down right in the heat of the contest.I emailed them no less than 15 times and called more that 10 times. Not once did they answer the phone and only answered my email with, and here's the actual reply: REMOVEDteam has been notified of the malfunction. However, because they are a small team with limited availability and are currently busy assisting with that IP migration project, it may be some time before the feature can be repaired."So my site is offline and there is no timeline on a solution.Be careful who you select as your host folks.I would have to guess that the reason they are migrating to REMOVEDis that they were 'acquired'. I would hope the new owner sees this post and makes adjustments. That's a nice way of saying Get your SREMOVEDtogether!By the way, I've worked in this industry since it WAS an industry. 20 years at a a newspaper and now working at a university for the past 6 years.I am truly amazed at the sheer disregard for my situation, Hostek! My jaw is on the ground! New owner, take note of what is going on, if you care.Just know that I'll be transferring my sites to another host that actually answers their phone. Or at the very least, as your voicemail states (which never happened) , returns my call.Sorry I'm so vocal about this. I'm just in shock and disappointed. Hostek! You were so great! What happened?

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hostek is my hosting service for my business and I am a good long time customer who pays every month. My server and website www.nsrds.com IP: 91.209.12.152 has been unreachable for three days. I contact support daily without success. Their customer support has failed to followup and resolve my issue. I just need tech support to get my server that I am paying for to be operational. Please have tech support contact me this is URGENT! REMOVEDor REMOVED

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Hostek since 2000 with almost no problems. However, recently the business sold to a new owner and one of their new sales people reached out to me about doing a year's subscription for a discount and an increase in customer support priority. I told the sales person that I would be interested in discussing with him. Rather than setting up an appointment to discuss, I was charged $4601.30 for one account and $4612.40 for the second account that were unauthorized. Additionally we were charged for the monthly amount (a duplicate charge). I figured there was just a miscommunication and asked to have the two amounts refunded. They said 'sure' we'll take care of it. No refund was issued. I reached out another five or six times over the course of a month and was told each time that yes they would get it taken care of. Still no refund. As of this week they've gone silent and are no longer responding to emails, calls or their online texts. The promised increased level of support with the unauthorized charge/service has only gotten worse, not better. I'm really saddened by this. Hostek was such a great company under their previous ownership. I really just need a refund for the unauthorized amount.

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past year Hostek has disrupted our services various times although they claim to have a 0 Down time service. They refuse to compensate us for the last incident in which our 84 websites were down for 34 hours. 1. First, our sites are back up as of Monday at 4pm. They had been down since early Sunday morning around 6am. That is 34 hours. We have 84 sites on Hostek's service.Let me explain the full gravity of this situation. That is 84 sites that were out of service and what that means for us is over 80 clients calling us, angry that they are paying for sites that are not working for them and their business. We charge $99 a month for our services. Many of them are asking for us to credit them back those 34 hours. We will have to credit back our clients a total of $392.70 for those 34 hours.2. Our clients suffered losses. That means no one is able to book their services online. That means they lost money. One of our clients, a 5x National Rodeo Champion, lost $3000 in booking opportunities. Those potential clients went with someone else because they believed his services to be closed. He is going to fire us and possibly REMOVEDus for profit loss. That is one client out of 84. 3. WE will be out by thousands a month caused by clients canceling our services. We are bearing the brunt of clients threatening to leave us bad reviews and possible loss of future business.4. We were awake and working a full 34 hours trying to salvage our business by moving sites to another service, starting with the most vulnerable to high profit losses. We charge $75 an hour for our developer services. That comes to $5100 for two employees for 34 hours a piece. I can add a surcharge for weekend overtime if I want.5. We have paid our Hostek fees for the year in advance. WE WANT THAT BACK IN FULL. $2071.40 6. Once we will be canceling your service once all site are moved to the new service.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal web hosting customer since 2008 with REMOVED, including paying them monthly for a Reseller plan. Recently, my online billing system (WHMCS) had some issues and I had to wind up moving it another web server, hosted by the same company. Hostek handled the transition, but forgot to add my MX records, so I started not receiving email. Due to a week of lost emails, I lost a $150/month website maintenance and support client, because they were not getting any response from me, due to my email being down. Now my billing system is still down, and it's been going on since October 18th, 2023. It's the holiday season and I cannot process invoices or check the status of my client's web hosting accounts. I would like Hostek to credit me for months' worth of Reseller hosting fees, to recoup what I lost by losing a paying, monthly client. I would like Hostek to credit me enough for the loss and the troubles.

      Customer Answer

      Date: 03/11/2024

      My issues still exist with Hostek. 

    Hostek is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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