Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Loves Travel Center 228

  1800 Highway 559 Aurburndale, FL 33868

• 

  Loves Travel Center 228

  2615 W C 48 Bushnell, FL 33513-8356

• 

  Loves Country Stores

  57964 188th St Pacific Junction, IA 51561-1000

• 

  Loves

  201 Loves Dr Jacksonville, IL 62650

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident occured at Loves travel stop #*** *************************************************************************** on November 22, 2022 between 9 p.m. and 11 p.m. I stopped here to get gas and a fountain drink. I gave the cashier $100 bill and she seemed to be having trouble breaking it so I told her to just take it out of $25 (five $5 bills) instead so she took the $25 and gave me back what I thought was $100 but then realized that she only gave me back $78 and asked her to print a reciept so she did and laid it on the counter there was another man standing at the register who witnessed all of it take place. So I laid the $78 down where she laid the reciept down she counted the $78 and still had the $25 in her hand she gave me the $25 back at first then snatched it back from me grabbed the other $78 back off the counter then I asked her to give me my money back she handed me the $78 back and kept the $25 then swiped the reciept off the counter and put it in the trash. When I asked the manager on duty she said she looked back over the surveillance footage and the drawer wasnt $25 over or under but she should have been able to see clearly in the footage what took place. First off all the women snatched my money out of my hand and swiped the reciept off the counter. I feel that is unprofessional and poor conduct. I haven't spoke to corporate yet but just because her drawer was not over doesn't mean the woman didn't pocket the money since she obviously doesn't care about professional conduct. This was theft.

  Business Response

  Date: 11/27/2022

  Hello ********, thanks for your feedback regarding your experience at our ***********, ** location.

   

  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3-5 business days, we'll be more than happy to re-escalate this concern if necessary.

   

  Thanks for choosing Love's!

   

  Cordially,

  Love's Customer Service

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting a shower at the travel stop and one of the workers walked in on me and then told me (when I got out ) basically it was my fault since I didnt lock the door. She didnt apologize so back to when I was in shower I notice two towels hanging on door but I was in rush didnt think nothing of it but she had mentioned she thought it needed cleaned so thats why she walked in so they put me in a bathroom thats wasnt cleaned but had new towels for me but still had old ones in there as well

  Business Response

  Date: 11/21/2022

  Hello *******, thank you for contacting us about your recent experience at one of our ********, **, travel stops.
  
  In order for us to make sure your concerns are addressed correctly by the operations team; we will need to know additional details about which location that you visited as we have more than one store in that city. If you have any questions, please let us know. I hope you have a great day.
  
  Thank you for choosing Loves!
  
  
  Best regards,
  Chase F. 
  Love's Travel Stops

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25, 2022 - 12:00 - Stopped in at Loves #***, ***************************************************** to get gas. The first pump we pulled into would not read our credit card, so we pulled up to pump #8. We pumped our gas then it asked for our credit card again before printing a receipt, so I swiped it again. Another person pulls up behind us and we mentioned that the pump they are at isn't working. Meanwhile, my pump never printed a receipt, so I moved my vehicle and went into the store to get my receipt. I waited in line and told the lady behind the counter that pump 8 didn't print a receipt and that it asked for my credit card again. Now the gentleman previously behind us is pumping gas and I was concerned that it would be on my cc. The lady said "no, when I print your receipt, it will cancel yours out". She gave me my receipt and I left. When I returned home from our trip the charge for $57.00 was on my cc along with my receipt of $17.98. I immediately contacted Loves in ****** and the gentlemen who answered said they would take care of it, but I would have to dispute it through my credit card company. I tried disputing this with Synchrony multiple times with no success. I don't believe I should have to pay for someone else's gas due to their pump issues. I was misled by the lady behind the counter that I would not be charged after she printed my receipt. I have spent many hours getting this resolved. We have nothing against Love's in fact, we would frequently stop at various ones when we travel. Unfortunately, this prolonged issue turns me away from ever using Love's again. I have reached out to Synchrony on 4/11, 5/12, 6/27 and now today 11/9th with BBB.

  Business Response

  Date: 11/09/2022

  Hello Faith, thank you for bringing this to our attention. We have submitted a case to our ************************ so they can investigate and resolve the issue. You should be receiving a call from them within 5 business days. If you do not hear from them, please reach out to our customer service department by calling ************** or emailing *********************************** and refer to case #******** so we can check into this for you. 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/22 I had Loves repair shop replace my gasket on oil pan, I purchased new gaskets and grommets from Frieghtliner as requested by tech. After replacing the oil pan it still leaks, I’ve tried to have loved replace it agrain and they refused. Since I’ve received 2 citations violations during DOT inspections because it’s leaking. I’m requesting a full refund
  

  Business Response

  Date: 11/04/2022

  We contacted the customer via email 11/04/22 and apologized for the experience and assured this would be addressed. The tire care manager will reach out to the customer. 

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/11/22 I visited the Loves travel shop (Store #***) on my way from ******* down to Odessa. I ended up playing in their game room that had slot machines and ended up winning almost $2000 in in-store credit which I used that day. Before I used the credit they had informed me that I had 30 days to use the credit and that I also had 30 days to do an exchange. I tried to exchange the items at a Loves Travel shop closer to where I live but was told that without a receipt that they could not do the exchange for me. They called the General Manager ****** in store *** in ******* ** and ****** would not send over a copy of the receipt. I called customer service to express my frustration that it should not matter how the items where purchased and that I am not looking for a refund but for just an exchange. after waiting on the phone for a little over an hour they finally are able to pull up my receipt but customer service is saying that since ****** the General Manager is refusing to allow me to exchange my items ( even though I was willing to drive 4 1/2 hours to make the exchange happen) that there is nothing that can be done There are no signs anywhere in the game room or at the loves location saying that if you win in-store credit and use it to buy something that you are not allowed to exchange but it does clearly say on the receipt that I have 30 days to make an exchange

  Business Response

  Date: 11/02/2022

  Hello *******, thanks so much for bringing your experience at our *******, ** location to our attention.

   

  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3-5 business days, we'll be more than happy to re-escalate this concern if necessary.

   

  Thanks for choosing Love's!

   

  Best Regards, 

  Love's Customer Service

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Love's Travel Stop in *************, ** on 10/08/2022and paid for $20 worth of gas with a $100 bill. The clerk was a *********** was CLEARLY not trained very well because as she accepted my money she was talking to a ************** didn't notice how much I had given her. She must've hit the exact tender button & thought I gave her a $20 because she wasn't paying close enough attention and gave me No Change.I IMMEDIATELY told her this was wrong and asked for the rest of my change. She insisted I only gave her a $20 bill. I asked for her to call a manager. The operations manager came over I think his name was ******* checked the drawer again after her. Both the clerk and the manager ONLY looked in the spot where the 100s should've been, insisting I was due no change. I demanded the manager check the security footage. He came back & said I hadn't given her a $100 bill. I pressed the issue and asked what the tape showed. He sheepishly admitted that he couldn't ACTUALLY see the face value of the bill, & the tape ONLY showed the outline of a bill. I demanded my money back. He categorically refused to help. When I pressed the issue further he FINALLY agreed to check the drawer at shift change at 4pm CST, took down my number, & said he would call me to let me know if they found it After thinking about it further, I called back in and asked the manager to check the 20s and 10s portion of the drawer, fearing that my $100 bill would be given to someone wrongly as change. He insisted that he had done this but he NEVER did. He seemed quite put out that I was asking him to do his job and resolve a customer dispute. I came back at 4pm with my mother, who vouched for me & pointed out that no one who is trying to scam a business would bring their mother back with them to resolve things. He still refused to help, smirked at us when we insisted that this was not right. He told us we had to leave. I will NEVER use Love's again & have told at least 50 people I know

  Business Response

  Date: 10/25/2022

  thank you for contacting us. We are sorry to hear about your recent experience and have passed your information to the correct department. Someone from that department will be in contact with you. You are also more than welcome to contact them directly; they are available Monday to Friday from 8 am to 5 pm at 1-800-OKLOVES ***************).

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so I come to loves to get gas. I proceeded into the store to prepay for my gas as I'm telling the lady at the counter which the pump I was on she tells me I'm gonna need to move to the other Side of the pump.... which wasn't that big of deal seeing that there was no one at the station ..... well I'm move to the pump and pump 0.27 cent. so at this point I go back into store and she tells me that the remaining balance would process back some time soon ....which on a typical day 4.90 wouldn't be a big then but it was the last 5 I had ..... so when I go back in the store to see if there was any other option the manger on duty on oct 22, the manger just gave a receipt and said it was cool to seat in front of pump until the money is refunding back to my account ..... so this all start at 1 and its 4 and still no money back in my account and my gas light is still on..... what is even more shock is they haven't event put a bag
  

  Business Response

  Date: 10/21/2022

  Hello *****, thank you for letting us know about your unpleasant experience at our ******, ** location. 
  
  
  I will forward your comment to the operations team over that location so they can look into the things you mentioned. One thing we all expect at any business we visit is to be treated in a pleasant and professional manner and it looks like we let you down! Please accept my apology for our team member's actions and for the condition of the fuel pumps and rest assured they will be addressed immediately. 
  
  
  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3-5 business days, we'll be more than happy to re-escalate this concern if necessary. 
  
  
  Thanks again for contacting Love's Travel Stops!
  
  
  Kindest regards,
  **************
  
  Loves Travel Stops

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30, 2022 we went to the Loves Station in ******, ******. We were driving our DIESEL Motorhome pulling our Jeep. My husband was going to fill our Motorhome with diesel and an attendant came out and asked if he would like him to do it. We wanted our Jeep filled also. H The attendant filled Motorhome with unleaded, we told him unleaded for Jeep, Motorhome clearly had Diesel only on cap as well as Diesel on body of Motorhome. When driving down the road I looked at receipt and noticed it said unleaded on both receipts..we quickly pulled off. We drove 24 miles. ****** Station and received no help from **** the manager. he just said we asked for unleaded. We've owned the Motorhome for 12 years, never has this happened. We were towed and payed $175.00 over the limit of $500. Thankfully J&H automotive got us in, drained tank and we prayed for no residual damage cost $733.43. It was beyond traumatic as we had to drive back to Az and we are senior citizens. We had to refill our tank of approximately 55 gallons at $4.99 a gallon. I have tried to contact Loves and have filled out the complaint form. I have heard NOTHING from them. This was really quite terrifying as the shop said there could be residual problems and to pull off if we notice anything. Thankfully we made it home.

  Business Response

  Date: 10/16/2022

  Hello *******, thank you for the feedback regarding your experience at our ********** location.
  
  We have escalated your concerns with the operations team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 5 business days, we'll be more than happy to re-escalate this concern if necessary.

  
  Thanks for choosing Love's, stay safe on the road!

   

  Best Regards, 

  Love's Customer Service

• Initial Complaint

  Date:10/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st, 2022 at Loves Store #****************************************************** My husband and I had separate purchases and both at checkout with out debit cards selected no to their CMN Change Donation. However, after looking at the receipt both of our purchases were charged for the donation. The amounts were not a rounding up like Ive seen other stores offer. This is an act of fraud as a consumer has declined the donation charges at the time of purchase but the consumer has been charged anyways.

  Business Response

  Date: 10/02/2022

  Hello ******, thanks so much for bringing your experience to our attention.
  
  We have escalated your concerns with the *************** team and requested they contact you to discuss this situation further. Please let us know if you do not hear from someone within 3 business days, we'll be more than happy to re-escalate this concern if necessary.
  
  Thank you for choosing Loves!

  Love's Customer Service

   

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Love's Corporate includes ****************. They factor invoices for MOTOR CARRIERS across *******. Vogue ************ out of *******, ** did so as well before I became owner. When purchasing the company the contract to factor Vogue's invoices ended. Now months later, invoices that are being billed to our customers (freight brokers ) are being processed and sent out to **************** as if the contract that once was active still is active . Loves refuses to help us correct the costly escape by simple notifying brokers paying them. They refuse to tell us how much of our invoices have been paid to them but our estimates are around $75,000- $100,000 worth of payments where misdirected to Love's remittance account and never notified to our company of them being in possession of our hard earned funds. The underwriters at Loves have mislead our company and avoided direct assistance, simply resorting to generic answers when we get them on the phone long enough to ask a question. A company as big as Love's should have a protocol of action in these cases set into place to avoid carriers having to suffer from payment delays. We know they have it because the invoices we follow up on show proof of payment execution to ****'s account. Even with the proof in hand we can not get a resolution manager or office lead to take our call and discuss how this can be avoided, how much was recieved and sent back to payer, and how much is still in their system as money owed to VOGUE TRUCKING **** ************** is one of the underwriters who refused to help us resolve the existing issue. Shame on Love's for taking advantage of our MC. We can only speculate how many carriers fall victim to this type of unprofesssional and lack of concern for the financial well being of a industry counterpart.

  Business Response

  Date: 09/28/2022

  Love's Financial is not withholding any funds for this carrier. We are returning the funds to the brokers/customers. The carrier executed a mutual release agreement on 06/01/22 that stipulates the following:

  
  Paragraph 4: Subject to the deduction in Paragraph 5 below, for a period of thirty (30) days from the date of this Agreement and subject to the deduction in Paragraph 5 below, Loves agrees to return to the appropriate account debtor/customer within fourteen (14) business days, any amounts remitted to Vero for receivables of Client subsequent to the execution of this Agreement

  
  Paragraph 5 : Any amounts received after the thirty (30) day period are subject to a ten percent (10%) forwarding fee which shall be deducted from amounts received.

  
  After executing the mutual release agreement,Loves provided the carrier with a General Release Letter that can be shared with all of their customers/brokers so the remit to and banking information can be updated to the carriers info. Loves responsibility is not to reach out to the brokers and change the remit to and previously saved banking information. The carrier has the authority to do so by presenting the mentioned General Release Letter.

  
  This mutual release agreement can be shared once again with the carrier upon request. We are also attaching this carrier's most recent list of forwarded payments to their broker as we follow the mutual release agreement. If there are any other payments that the carrier is looking for and we need to research; we kindly ask the carrier to provide the pertinent information (Copy of cashed check, wire confirmation, etc)