We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Wildfires across the Los Angeles area are expected to become the costliest such disaster in U.S. history. As victims cope with the aftermath, it is crucial to stay vigilant against opportunistic scammers. In addition, those wishing to help by donating money or supplies should carefully research organizations before contributing. BBB offers guidance to protect both victims and donors. Copy and paste the following URL for helpful tips: bbb.org/local-bbb/bbb-of-los-angeles-and-silicon-valley
          Share
          Business Profile

          Electronics and Technology

          Cardinal Pro Electronics

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Electronics and Technology.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          30 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • Theresa D

            10/01/2024

            This business is a joke. We bought a brand new HP laptop through Amazon. Within two months the harddrive went out. We contacted HP as we had bought the extended warranty. They did troubleshooting and then we were asked to send it in to HP. They returned it stating the laptop had been altered. The serial number of the laptop was for a HP 512 GB drive. The seller had modified it to be 1 TB drive so the warranty was null and void. We contacted the seller and they didn’t even respond to us. We then contacted Amazon to report the seller and were told there was nothing they could do for us. Cardinal Pro Electronics is as crooked as they get and NO ONE should do business with them. Why on Earth is Amazon even letting them sell items when they receive a D rating from the BBB and there are hundreds of awful reviews. Shame on this business for swindling so many people out of their hard earned money!!!

          • Semra A

            06/23/2024

            I bought a laptop from this seller for rendering through Amazon, with great specs. After a few months, the hard drive failed, losing all my work. Amazon sent me to the seller, who didn’t respond. I reinstalled Windows, but the same problem happened again. This time, I sought help directly from HP, the manufacturer. HP said the seller changed the laptop from 16 GB RAM and 1 TB SSD to 64 GB RAM and 4 TB SSD. Because of this, HP couldn’t help me. The seller still hasn’t responded. Seller changed laptop specs, causing problems and voiding HP warranty, ignored my messages, leaving me without help. Buying from this seller was a mistake. They changed the laptop specs and didn’t support me when it failed. Be cautious and stick to manufacturer specs to avoid similar issues.

          • Joan T

            05/30/2024

            This is the worst company I have ever dealt with There is no customer service. I bought a laptop from this company, and they sent me one with a broken screen, never was able to turn it on, $,300 and they sent me a $121.00 only less than 10%. They indicated there was a $1,199.00 stocking fee and was not able to send out a refund. I sent the laptop back 1 day after receiving it. They are horrible. DO NOT BUY ANYTHING FROM THIS COMPANY.

          • ellie p

            03/07/2024

            My order got delayed at 5pm the day it was supposed to come, then the four days go by and I still hadnt gotten it. Looked up the company because I stupidly hadnt before, then cancelled the order and was thankfully able to get a refund. I got the same model computer I was looking for on the **** website for nearly $100 cheaper - another reason Ive cut back on ordering from Amazon. But yeah, I havent heard a single good thing about Cardinal Pro. Glad I didnt get my device from there anyway because it probably wouldve broken or crashed based on reviews here and on other sites. I honestly have no idea how theyre allowed to sell on Amazon.

          • Matthew N

            02/21/2024

            I bought a laptop on Amazon and they sent me an empty envelope with the tracking number on it and refuse to give me a refund.

          • Glen B

            01/27/2024

            BUYER BEWARE: THEY CHARGE RESTOCKING FEE FOR MISREPRESENTATION OF AN ORDER YOU RECEIVE AND IGNORE JUSTIFYING IT AND CHEAT CUSTOMERS. THEY STILL LIST BAD ADVERTISING ON AMAZON. AMAZON HELPLESS!

          • Rebecca H

            01/22/2024

            Amazon 3rd party seller - Cardinal Pro Electronics sold me a defective Dyson Vacuum as a new item. It stopped working in less than 60 days. Amazon has not helped me get my $387.76 back. Amazon has sided with the seller who stated the box I sent back to them was not a vacuum. Why would Amazon continue to allow this company to steal from customers repeatedly? I have tried for 6 months to get my money back. I spent $387 and have nothing to show for it.

          • Carl H

            12/18/2023

            The product I ordered was delivered early and worked beautifully. However, I did return it within the allotted timeframe because I barely used it. The seller refunded me the full amount because I returned the product in the same condition that I received it.

          • Andrew W

            12/06/2023

            Bought a printer off Amazon on November 3, 2023, with Cardinal Pro Electronics being the third party seller. Box arrived and it was obviously previously opened. After inspecting the printer it was obviously used and damaged. I suspect it was either a return or a floor model. Sent it back on November 8th, it was received on the business dock on November 10th by an employee named "*****." The business submitted a refund of $45.74 out of the $624.74 I paid them and has since refused to refund any of my money. Judging by their reviews on this site, this scam business is obviously a reseller of damaged products.

          • Laura C

            11/16/2023

            This company is dishonest. I bought a refurbished Dyson vacuum from them on Amazon. It stopped charging so I returned as it was under the return window. The product was delivered by **** got a name and everything. The company never refunded me and Amazon will do nothing because it was returned to their warehouse. It was returned to the address shown in the Amazon website. I read online others were also victims of this company. Total scammers, unbelievable

          Customer Review Rating

          1.11/5

          Average of 30 Customer Reviews

          Contact Information

          Beaverton, OR 97005

          (302) 307-3416

          BBB Rating & Accreditation

          D

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.