ComplaintsforNike Inc

• Initial Complaint

  07/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a order on jul 7 2024. I didnt reveived my order. I call them they told me that they going to investigate the lost packcages and i received an email saying that no fund , no credit, and that they not going to investigate my claim.

  Business response

  07/17/2024

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Order. Taking a look at our records, I can see your order was shipped to you in four separate package and that all have been delivered as intended. The tracking numbers linked to your order and their contents with date of delivery is listed below:
  1ZV1151Y0365601182 - Contained DR0453-101 marked delivered on 7/10/24
  1Z0476YW0353128303 - Contained FZ0387-474 marked delivered on 7/9/24
  1ZV1151Y0365381223 - Contained BV2654-072 XXL and BV2654-072 XL marked delivered on 7/10/24
  1Z9144R90300378410 - Contained DQ4844-010 marked delivered on 7/9/24
  Please note that as all items have been delivered as intended we will be unable to process a refund at this time. Also, per our email to you on 3/19/2024, we are unable to provide any additional courtesy refunds or replacements for Nike.com orders on this account. We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you.  
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  C0141337665 Try his is my order number which i placed on 7/1,/2024. It was for an amount around $88.00. I went thru Affirm to pay in payments.. The order for the shoes would coming in on July 12. 2024. I awaited the arrival no shoes..i chat with Nike on July 12, 2024 asking what happen.. ********* said the shoes not processed.. i said what about a cancellation. He said its a waiting game. I said what business are you running.. come to find out the shoes never processed and then the ordered not mailed out . He told me to wait till July 22,2024..****** said that i would still have to pay my bill even if i dont receive my order.i said that i would cancelled the order.. on july 15, 2024 contacted nike to cancel this order.. today nike has nevver cancelled the order or even text an email saying the order is cancel. affirm saying that i will have to pay even if order is cancel.. i believe these two business are scam artist because i havent received the product nor do i want the product and refund money back to affirm.. i should not pay if i have to wait till the july 22.. even affirm said the same thing july 22.. that doesnt make sense two companies saying to wIt but not texting any confirmation on when arrival on product.. nothing.. Nike claimed they eould send out product and affirm took two $14.50 payments for the shoes and i havent even received the shoes.. that doesnt make sense..affirm wont cancel neitheri want the shoes sent out today.. but if they company are scamming people its totally wrong.. because Affirm is included and Nike are working to scam people.. ****** business es need to be checked out and shut down.

  Business response

  07/21/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1Z195FR60389152640 and successfully delivered to you on 7/17/24. As your order has been delivered, we will be unable to provide assistance at this time. If you did not receive the package, we suggest you contact Nike directly at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week so we can continue to assist you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased running shoes and within 60 days the sole was broken. I submitted a claim and Nike replied that it wasnt the design or manufacturing error. The material is really poor. The least that I am expecting is the same shoes replacement or a voucher to buy others.

  Business response

  07/21/2024

  Hi ***,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Claim. After taking a look on our end and after reviewing your Claim, we are in agreement with the conclusion that our trained inspectors reached that the issue is a result of use outside of the specific sport or activity the product was designed for. This is not a material or manufacturing fault per our returns guidelines, and we're unable to issue a replacement product. Please note that we will be unable to re-start your Claim for it to be sent in for a secondary inspection. Also, because the Better Business Bureau and the Nike Team that responds to the complaints filed is based in *****************, we will be unable to provide further assistance.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed ****************************************** Fed ex did a return to sender on the 12 packages. Nike received all of the packages back and are refusing to refund me. I have the return tracking numbers. I never received any of my merchandise and I deserve to be refunded. Nike should be responsible for issuing a refund since the packages were signed for and show proof of delivery. Nikes lost orders Atmosphere low 1 Order number: C01375821584 RETURN TRACKING NUMBER FED EX :************ Delivered *******, IN ** Delivered 3/15/24 at 9:16 AM G.ISMORIN 2 Order number: C01375819177 RETURN TRACKING INFO ************ Delivered *******, IN US 3/15/24 at 9:16 AM SIGNED BY G.ISMORIN 3 Order number: C01375814606 RETURN TRACKING ************ Friday3/15/24 at 9:16 AM Signed for by: G.ISMORIN 4 Order number: C01375817482 RETURN TRACKING FED EX TRACKING ************ Friday3/15/24 at 9:16 AM Signed for by: G.ISMORIN 5 Order number: C01375812749 FED EX TRACKING ************ Friday3/15/24 at 9:16 AM Signed for by: G.ISMORIN 6 Order number C01375807864 FED EX RETURN TRACKING ************ Friday3/15/24 at 9:16 AM Signed for by: G.ISMORIN 7 Order number: C01375810808 FED EX TRACKING ************ Friday3/15/24 at 9:16 AM Signed for by: G.ISMORIN 8 Order number: C01375808349 RETURN TRACKING ************ Friday3/15/24 at 9:16 AM Signed for by: G.ISMORIN 9 Order number:C01375831512 RETURN TRACKING ************ DELIVERED Friday 3/15/2024 at 9:16 am Signed for by: G.ISMORIN 10 Order number: C01375833425 THIS PACKAGE IS CURRENTLY LOST IN TRANSIT AND NEVER DELIVERED TO ME AND IS POSSESSION OF FED EX. IT STILL SAYS PACKAGE IS ON ITS WAY TO ME NIKE TRACKING NUMBER IS ************ 11 Order number:C01375832521 RETURN TRACKING NUMBER ************ Friday 3/15/2024 at 9:16 am Signed for by: **ISMORIN 12 Order number: C01375831718 RETURN TRACKING NUMBER ************ Friday3/15/24 at 9:16 AM

  Business response

  07/15/2024

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Please note that as per our previous email, we are not able to provide order assistance for you due to violating our Terms of Sale agreement: *****************************************************;
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  07/15/2024

   
  Complaint: 21988951
  
  I am rejecting this response because: if nike lost my packages in the mail or is stating that they never received my packages that were returned to sender that does not change the fact that i deserve a refund. i have tracking that shows all of my orders were marked delivered to nike and i was not refunded for over $7,000.00 dollars worth of sneakers. if nike has a signature confirmation of the product delivering and does not refund me it feels as if they are stealing from me. this feels very immoral. my packages were shipped to me and fed ex refused them because it was a storage unit. nike received the mail and is refusing to refund me. if nike feels they can recieve my return and lose it in the warehouse and not refund me this is not a moral business practice by a major company. i thought nike stood on good business. please nike do the rite thing
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I order a backpack from Nike on 7/10/2024. The package routed to wrong facility.I called Nike today to get another package shipped before I leave the country.Nike refused to help me resolve my issue.

  Business response

  07/21/2024

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZV1151Y0366400334 and marked delivered on 7/15/24 with a photo confirming proof of delivery. Please note that as we  can see your order was delivered as intended, we will be unable to provide assistance at this time. If you did not receive the package, we suggest you contact Nike directly at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week so we can continue to assist you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ***************************** I just recently ordered shoes for my children on the Nike app July 3rd. I received an email for one of the 4 pairs of shoes I purchased had been delivered on Tuesday July 9th. When I looked at the proof of delivery I noticed that the garage of the house was brown. My garage is white! I called *** to tell them the driver delivered to the wrong house but couldnt get a person on the phone at first. I then called Nike and explained all of this to the agent I spoke with. She informed me that I would need to call back after 9pm because *** has until 9pm to deliver the package even though I have the proof of delivery photo clearly showing someone else house. *** gave me a call afterwards and told me the package was recovered. July 10th the second part of my package was delivered but not the first part. Nike is now telling me they have a contract with *** and have to honor their word and I have to wait until July 17th! This is unacceptable! Nike and ***!

  Business response

  07/14/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with two tracking numbers and that both have been successfully delivered. You can find the shipping information for the order listed below:
  1Z6R014V0348592325 - Contains FJ6457-100, FV8486-181, and FN4784-100 marked as delivered on 7/10/2024 with photo Proof of Delivery
  1Z0476YW0352870066 - Contains FQ4296-100 marked as delivered on 7/11/2024 with photo Proof of Delivery
  As we can see that all items have been delivered as intended with photos provided by the carriers confirming delivery, we will be unable to assist at this time. If you require further assistance, we suggest you contact Nike directly at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week.at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  05/29/2024 Nike approved my claim and sent a voucher to my address via **** in 10 working days. It's been nearly two months and still nothing. I called Nike multiple times without any luck.

  Business response

  07/11/2024

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Product Voucher. Because you have not yet received your voucher as intended, we have re-issued the $160, which was the balance of the voucher, to a new Digital Nike Gift Card sent to your email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had bought a pair of Nike shoes which turned out to be very bad quality so I contacted Nike and they said I am eligible to send them the shoe and they will let me know if I am eligible for a product voucher which I ended up being eligible for product voucher, and I have the email of proof and it said it would take 5 to 10 business days to come in the mail and its been almost 2 months and I still Havent received it and I call all the time and my phone calls are never transferred to corporate and every employee keeps telling me that its going to be sent next week and so on to the point that they said theyll send it over email which is a click of a button away, but they never did, So when I ask for my shoes back, they said they recycled it, so they took my shoes and they wont give me the money for my shoes to buy another pair of shoes. I want the money back for my shoes and Extra Because of the time of mine thats been wasted

  Business response

  07/11/2024

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Product Voucher. Because you have not yet received your voucher as intended, we have re-issued the $160, which was the balance of the voucher, to a new Digital Nike Gift Card sent to your email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order through Nike on 6/23 *** stated my address was undeliverable and sent the items back to Nike its two weeks plus later and Nike lost the refund advising there manager simply forgot to approve it and now they have to find another person to approve it this is unacceptable

  Business response

  07/10/2024

  He Shelisia,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I have verified that your refund requested was processed on 7/10/24. Your original method of payment was refunded a total of $94.12. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Nike sneakers in September through an authorized third party retailer, Ive worn the sneakers 2 times, the leather on the toe of the shoe is defective as its disintegrating where holes were punched in the shoe. I reached out to Nike Canada as they have a 2 year warranty policy. I shipped the shoes to Nike at my own expense. Nike denied my claim citing that the shoes were in contact with a sharp object or external force that caused abrasion on the toe. This excuse is unreasonable as if there was any sort of abrasion on the toe there would also be scratches or peeling on the smooth leather where no holes are punched. There clearly is a flaw in the leather flaw in the manufacturing process during the punching of the holes in the toe, which caused the leather to be weak around the holes and peel. Nike is denying any responsibility even though they have a two-year warranty process and the shoes are clearly barely worn.

  Business response

  07/10/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Claim. After taking a look at our records, we are in agreement with our inspection team, and can confirm the shoes do not have a material or workmanship flaw. The shoes look to have come in contact with a sharp object or some external force that caused the abrasion on the toe, which is considered a flaw due to use and not a manufacturing defect. Also, please note that we are unable to re-start your Claim for a secondary inspection, and as the Better Business Bureau and the Nike Team that responds to complaints re based in the ************* we will be unable to further assist.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  07/10/2024

   
  Complaint: 21956858
  
  I am rejecting this response because: my question wasnt answered if there was abrasions or sharp objects why isnt the smooth leather part scratched in any way? The deterioration is ONLY where the manufactured holes were punched in the shoe.  Its the flaw in the punching that caused the leather around the hold to be weak and deteriorate. 
  
  Sincerely,
  
  ***********************

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