Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

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  Nike Inc

  3485 SW Knowlton Rd Beaverton, OR 97005-2441

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  Nike Inc

  10600 Quil Ceda Blvd STE 400 Quil Ceda Village, WA 98271-8093

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  Nike Inc

  917 Lighthouse Pl Michigan City, IN 46360-3462

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  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C01439828751 - $247.50 Purchased Online - Sep 26, 2024 Hello,I hope you are in good health and good spirits.I am writing to formally file a complaint against Nike regarding my experience when attempting to return a pair of shoes outside their standard 30-day return window.Due to an unexpected financial hardship, I contacted Nikes customer service via their online chat platform to request an exception and return a pair of brand-new, unused shoes. I explained my situation in good faith, hoping the company would understand and offer a solution. Unfortunately, the representative I interacted with was dismissive and offered no empathy. I was told that if I returned the shoes and they were not defective, they would be returned to ***** a company that promotes itself as consumer-centric and community-driven, I expected minimal compassion or flexibility given the circumstances. I was not asking for anything unreasonablejust the ability to return new, unworn merchandise in exchange for a refund during a difficult financial time.All I am seeking is a resolution that reflects fairness and empathy. The shoes are in perfect, unused condition, and I would greatly appreciate the opportunity to return them and receive a refund. I hope the Better Business Bureau can assist in encouraging Nike to reconsider their stance and demonstrate the kind of customer care that *********************** should be able to expect from a global brand.Thank you for your time and support in this matter.

  Business Response

  Date: 05/04/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your return. I have initiated a return for your pair of Air ****** 4 Retro x A Ma ****** Women's Shoes from your order. If you would like to receive a refund for your order, please use the pre-paid shipping label provided to you in a separate email. Please note that due to your order being over six months old and originally paid for with Apple Pay, due to Federal Banking Laws we are required to process your refund of $247.50 to you in the form of a new Nike Gift Card.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 05/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you to report an issue with my order shipped under tracking number 1ZH4F2980348456878. I received products that do not match what I originally ordered, which constitutes a breach of your stated sales terms, specifically:> You are entitled to return products if they are faulty or not as described when you receive them.

  Business Response

  Date: 05/01/2025

  Hi **** ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look on our end, I have confirmed that your order was delivered to a freight forwarding facility. This is a violation of Nike's terms and conditions, and because of that, we will be unable to assist with your order. Please view Nikes policy regarding the use of freight forwarding facilities at *************************************************************************************************************************************************************************************************
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23270269
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****** ******* *****

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of customize sneakers from Nike. I ordered them online through the ************************ website. Purchase date March 13, 2025. Paid by my personal ***** Supposed to receive it on April 17. I contacted them online and they said to wait. I asked for a full refund but they won't do that until they try to resolve it first then they might transfer my case to higher management level for a full refund. Nike is unable to provide me with a eta or unwilling to provide full refund. I don't know what to do next

  Business Response

  Date: 04/27/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike order. Please note that as the Better Business Bureau and the Nike Team that responds to the complaint filed are based in the ************* we will be unable to assist. Because of that, we suggest you contact Nike Canada directly at **************** for further assistance.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a pair of shoes and paid for expedited shipping that was "guaranteed" to be delivered on April 15th. On the 15th I got an email saying that the shoes wouldn't be delivered until the 16th ( which would have been the guaranteed time for free shipping ). I called and canceled the order stating that I was already going to be on a plane and out of town, now without the item that was purchased for a theme based outfit for my daughter's hockey tournament. I was told I would receive a full refund. I accepted that as a solution. today I got an email saying that my refund of $***** was issued for the shoes, but not the remaining $27.03 for the shipping. I called, and chatted with Nike... i was told, adamantly that $27.03 was refunded on April 15. I was very clear that I have not received that refund. I have received the ***** that was issued on April 23. I asked for supervisors, and I was told that they lady didn't have one on site. 3 things. 1) I recorded the entire phone call and the "athlete," as nike calls them, basically failed at simple customer service. 2) when I asked for her supervisor, she refused. 3) I have spent an unreasonable amount of time to get a small amount of money refunded or credited purely over principal. I am now requiring the full $27.03 be refunded, and an additional $120 to be refunded or credited to my Nike account for my time.

  Business Response

  Date: 04/27/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I have verified that your refund requested was processed on 4/15/25 and 4/23/25. Your original method of payment was refunded a total of $27.03 on 4/15/25 and $72.97 on 4/23/25. Please note that as your order has been previously refunded in full we will be unable to further assist with your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Nike Invincible Run 3 shoes, size 13, from Dicks Sporting Goods (DSG) on ******* as a birthday gift for my son. The coast was $179.99. On 3/24/25, I exchanged them for a size 12.5 in a different color. He wore the shoes on 3/25/25and 3/26/25. When he returned from school 3/26/26, the sole of the right shoe was torn. I called DSG 3/27/25 to report the issue and inquire about a return. They advised me to bring the shoes in for evaluation. When I attempted to return them on 4/2/25, I was informed that they could not accept the shoes because they were not resellable. I was directed to Nike since the shoes were under warranty. On 4/3/25, I filed a claim with Nike and shipped the shoes back on 4/11/25. On 4/17/25, I received an email from Nike stating they determined the issue is a result of rubbing and/or friction consistent with normal wear and tear and not a material or manufacturing flaw per the return guidelines, and unable to issue a product voucher. I called Nike customer service and explained that my son had only worn the shoes for two days. "Normal wear and tear" does not occur in such a short time. The representative stated that the inspector made his decision and nothing could be done. I requested to escalate the issue to a supervisor, but was told that while they could arrange a call, it would not change the outcome. I was then informed that the supervisor was extremely busy and would need to call me back within 24 hours.On 4/18/2025, the Nike supervisor called me. I re-explained the circumstances, but she reiterated that once the inspector reaches a decision, it cannot be overturned. I expressed my frustration, stating that it was unacceptable for shoes at this price point to deteriorate after just two days of wear. When I asked to speak with her manager, she informed me that she was unable to transfer my call or provide contact details. I am extremely disappointed with how my claim was handled and the lack of an appeals process.

  Business Response

  Date: 04/27/2025

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Claim. Unfortunately, we are unable to re-start your Claim and have it sent in for a second inspection. However, as a one time courtesy, I have attached a pre-paid shipping label to this email for you to mail your shoes directly to me at Nike HQ in *********, ******. Once I receive the shoes, I will personally take a look at them and reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 05/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I'm pleased with the resolution. The shoes have been sent to Nike Corporate for further evaluation, and while the results are still pending, my request was simply the chance to appeal the original decision and inspection, considering they were only worn for two days.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website presents one price for an item. Once the item is added to the cart, the price increases. I've reached out to Nike and they mentioned they are aware of the issue and would not honor the advertised pricing.

  Business Response

  Date: 04/27/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your experience on **************************. Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Nike shoes from DSW in June 2024. Within about one week the left shoe began making a loud clicking noise when I would walk. Within about a month the right began making the same noise. It is not a light noise, it is a loud clicking with every step. Everywhere I go, people turn and look to figure out where the click-click-click-click-click-click is coming from. It is deeply embarrassing. Because I wore the shoes I did not think I could return them. Eventually, I was so upset about the constant clicking and people saying things to me about it, I went to the Nike website to see what my options were. I saw they had a process to submit a claim when shoes are defective. Certainly, shoes that make click-click with every step, annoying others and myself must be defective. I went to *** to check to see if they would return them and they confirmed that they could not but provided me with a copy of the receipt so I could return them. I had to pay for the shipping of the box with my shoes to Rebound Consumer Claims, *******************************************************************. Claim Number: ********* Nike confirmed receipt of my claim on January 16 and they determined the issue is not a result of a material or manufacturing flaw, per their return guidelines they would not issue a product voucher. I can't imagine Nike produces click-click shoes that sell for a great deal of money. Their claim process and determinations are fraudulent if they determined the shoes were not a material or manufacturing flaw. My Claim Number: *********.

  Business Response

  Date: 04/27/2025

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Claim. Unfortunately, we are unable to re-start your Claim and have it sent in for a second inspection. However, as a one time courtesy, I have attached a pre-paid shipping label to this email for you to mail your shoes directly to me at Nike HQ in *********, ******. Once I receive the shoes, I will personally take a look at them and reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not agree with Nike Gift Card policy. When I received give card it did not look tampered with. I only noticed something was wrong is when the Nike employee at store scratched the pin off only 2 numbers were on the card. I feel Nike is protecting the scammer. The customer service person I spoke with would not give me any information on the transaction. This is prudent information the police said it needs. The want to know very specific information and I don't have that to give. Police said whatever state/city the card was used is where I need to make my report. My physical gift card was not lost or stolen. Some low life figured out how manipulate the gift card and get the pin number. ********************** should stop selling gift cards at third party retailers if they are not going to refund customers when fraudulent activity happens to gift cards. Nike got its money. The scammer received its Nike product. I am left with nothing. That is not right. I have been a loyal Nike member since 2013.

  Business Response

  Date: 04/17/2025

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Gift Card. Taking a look at our records, the Nike gift card you inquired about was redeemed 09/03/2024 on a Nike order. Unfortunately, we were not able to recover funds linked to the gift card reported.
  6060103461972882491  - $0.06
  If you did not redeem this gift card, we recommend reporting the scam to your local law enforcement agency, as they may have experience with cases like these in your area. If you choose to file a police report regarding this matter, we can assist law enforcement with their investigation once they serve Nike with a subpoena, or administrative equivalent. Once the documents are received, Nike Legal will review and respond directly to the requesting agency. Please note that Nike Gift Cards are similar to cash and ************************** is not responsible for lost or stolen gift cards. This is not limited to the physical card itself but also includes the digital data linked to the unique card number.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C01488064625 I returned these items via *** and the item was delivered according to ***. I have a receipt of the dropoff which I have attached to this complaint. Nike hasn't refunded me after two three weeks. This is ridiculous. Nike has received these items with delivered proof and has not refunded me.. My address is ************** my name is ***** *****

  Business Response

  Date: 04/17/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your return. Taking a look at our records, I can see no indication that we have received and inspected your pairs of Nike Tech Men's Woven Cargo Pants. Because we have no records of receiving your return, we will be unable to process a refund for your order at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23212575
  
  I am rejecting this response because:
  

  I sent the item back and I have the *** receipt along with the tracking.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/31 placed order successfully of acg black large gloves showing instock online 4/5 shipment not delivered on expected date. Told will ship by 4/15 by nike but they were trying to locate stock 4/15 Nike canceled order without my permission. I asked they send whenever available and I did not want refund. They ignored me and canceled despite original agreement, and no one to talk to who could help.

  Business Response

  Date: 04/17/2025

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order.
  Taking a look at our records, I can unfortunately see that the Nike ACG Dri-FIT Lightweight Gloves is completely out of stock so we will be unable to provide a replacement pair for you. Also, please note that when the order was placed, we received an authorization from your credit card company for the amount of $46.33. We do not charge for our online orders until the product has shipped. Since the order was cancelled, we did not charge your account. You may still show an authorization hold on the account, but we processed the reversal on 4/15/25. Depending on your bank, this may take up to 2-10 business days to be removed from your account. If you are still showing that authorization, please check with your bank. If they request documentation to process the authorization reversal reply to this email with the required documentation, and I would be happy to provide this for you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23207417
  
  I am rejecting this response because: There was personal time spent ordering and an implied contract you will deliver the item that was ordered successfully on your online platform. Nike cancelled the order without agreement and before working to find an equivalent item, so I should not have to take any further actions. Please deliver the item or equivalent that was originally ordered to resolve complaint.
  
  -*****