Business ProfileforAdvantage Dental Clinics LLC

I have had various issues with this business. The most recent issue was the cancellation of a routine cleaning appointment. They called me the day before the appointment (that I had made 6 months prior for my son) and cancelled it over voicemail due to his insurance being cancelled. They didn't ask for a call back to see if possibly his insurance changed, which it did, they just cancelled the appointment. I called back within 15 minutes of receiving the cancellation voicemail to tell them that he did in fact have valid insurance, it was just different than what they had on file, and that I would like to keep the appointment due to the fact that I had already taken the time off of work and let the school know I would be picking him up early. I waited on hold for nearly 10 minutes and when they finally answered, I explained that his insurance had changed, but it was valid. I provided the new information and they said they would need to validate it and call me back. I received a call back within 30 minutes and they confirmed the insurance was valid but unfortunately, they had already "broken" the appointment and would need to reschedule. They had no valid reason to cancel my appointment and cause such a huge inconvenience to me and my son. The soonest appointment they had available was 3+months out. Ridiculous that my son has to wait that long for a mistake they made. This is not the first scheduling snafu I have had with this company. They previously have cancelled my cleaning appointments 3 TIMES IN A ROW with each appointment being 6 months out. I wasn't able to get into the dentist for a routine cleaning for over 2 years due to their "staffing issues". They would book the appointment for me but a few days before would call and cancel due to some staffing issue. This is absolutely unacceptable. Be cautious if ever booking an appointment with this business. They will give you the run around and you could be waiting years to actually get the service requested.